Rated 4.5 out of 5 by 141
Rated 3.0 out of 5.0 by Bobl12349 Somewhat unhappy
I've used this hotel many times, and generally I was very pleased, but this last visit, was not as good. I was not greeted as a rewards member, I had to fix the toilet to make it flush, and for whatever reason, the price was higher by quite a bit and no longer seems to be a good value. Additionally, my wife likes to bath, and the tub did not hold water.
June 29, 2014
Rated 5.0 out of 5.0 by gmom8 good experience
did not get receipt on checkout, other than that, cannot say enough good things...
June 29, 2014
Rated 5.0 out of 5.0 by retired lady Excellent service
The front desk staff went out of their way to make sure I had everything i needed. The best service of my two weeks away.
June 25, 2014
Rated 5.0 out of 5.0 by adam7892 awesome
I have been working in thus area for four months now and I can't imagine staying anywhere else .
June 23, 2014
Rated 5.0 out of 5.0 by romjr Clean, Comfortable, Neat facility with great service.
Accommodations were very nice and clean. The service was great and the atmosphere was very enjoyable. The breakfast provided a good selection and variety of items. The location of the facility was easy to find.
June 20, 2014
Rated 5.0 out of 5.0 by johnwil110 Great access to the mountains
Great value with great access to the Skyline Drive and Blue Ridge Parkway
June 20, 2014
Rated 5.0 out of 5.0 by RC Flyer New Hotel
This is a new hotel! Grounds, lobby and rooms are great looking. It was a pleasure to spent 2 nights at the hotel. It is centrally located and easy to spot from the Hwy. The staff was friendly and helpful.
June 19, 2014
Rated 5.0 out of 5.0 by gerry-berry Friendly and helpful staff
Very easy check-in process. Knowledgeable front desk clerks. Easy to find rooms and everything else we needed. Great choice of shampoo/conditioner/bath gel, and lotion.
June 10, 2014
Rated 5.0 out of 5.0 by BiBiC A great stay
I stayed at this hotel with my 2 children. Was grateful the indoor pool / spa was open until 11 as we arrived late and needed a swim!
At breakfast, the eggs were bad. Once I pointed this out to the breakfast bar hostess, they were removed and replaced.
Overall, a great stay. Will be back.
June 9, 2014
Rated 4.0 out of 5.0 Staff extremely friendly and the room clean and roomie
Just stayed one night but was very pleased with every part of our stay.
June 6, 2014
Rated 5.0 out of 5.0 by MLuc Great staff, clean rooms
Zach was very nice when we checked in. Offered to provide us with recommendations on restaurants or things to do in the area.
We booked a suite because we needed sleep space for 3 children. The extra cost was worth it! I can't imagine having to cram them on a queen for 2 nights. The room was clean and taken care of. Some of the lights didn't work in the room but it wasn't a major issue.
The only issue with the room is the bed is directly across from the air conditioning unit. We needed to keep the air on 63 to keep everyone cool in the room. I slept on the side of the bed next to the unit and I froze both nights. I came home with a cold.
The pool and spa were clean and the kids had a great time. All the windows in the area overlook a semi-truck repair and gas station.
June 5, 2014
Rated 5.0 out of 5.0 by nimo03 One night stay
The staff was very courteous and helpful quick check-in check-out, very nice and clean with an updated modern look, Good quality bath soaps, shampoo, and lotion and clean bath rooms
June 5, 2014
Rated 5.0 out of 5.0 by mar144 Ice machine and elevators
Need an ice machine on each floor. Could use another elevator. Otherwise everything was very good.
June 5, 2014
Rated 5.0 out of 5.0 Buena atención
Muy buena atención en la recepción, tanto al llegar como al salir del hotel. No tienen suficiente fruta en el desayuno.
May 31, 2014
Rated 2.0 out of 5.0 by Brincake CUSTOMER
Always stay here when I'm in town,front desk staff has always been very neat in appearance nice and friendly.And the rooms always looked clean and smelled clean.But when I stayed this time I was very disapointed.The front desk staff wasn't really friendly they seem like they didn't want to be there.They need to work on their appearance and working with the public.I don't know if they used a sour mop but the room smelled like urine and cigarettes and I was in a non smoking room.I still recommend this place I just hope that they clean up their act. But over all still a nice hotel.
May 22, 2014
Rated 5.0 out of 5.0 by Wellsville A pleasure
The staff is top notch and everything else is perfect!
May 21, 2014
Rated 3.0 out of 5.0 by Cotton70 Undesirable location
There is a landfill just across the highway from this hotel and when I walked out of the hotel in the morning the stench was so bad I could not stay outside. The hotel is a fine hotel, it's just that you have to go from the hotel to your vehicle in very bad air, and when you open your vehicle door, you will ride with that smell for a long way.
May 16, 2014
Rated 5.0 out of 5.0 by MMJ6764 Love the beds! Breakfast has good choices. ALL staff very attentive
We stayed here on our way home from South Carolina. Check-in area very nice. Great beds. Breakfast can be light, if you so choose. Holiday Inn Express seems to know exactly what I like for breakfast! Staff were very attentive. Gave us a great recommendation on a restaurant right down the street. Next time I stay, will try the diner next door. Swam in the pool, very warm and used the hot tub too. Overall, a great stay! Very easy to fine off I-81.
May 15, 2014
Rated 5.0 out of 5.0 by Chrisk1171 Excellence in service and comfort
Very happy with our stay, staff was very attentive. Pleasant breakfast every morning and one of the nicest swimming areas to relax at the end of the day.
April 29, 2014
Rated 5.0 out of 5.0 by Dodger1236 Very comfortable and clean hotel
Warm welcome on arrival and very comfortable stay. Very clean rooms and general.
April 27, 2014
Rated 5.0 out of 5.0 by jim32 The staff is pleasant and professional
We have stayed here many times. We enjoy the hotel and the
April 25, 2014
Rated 5.0 out of 5.0 by bbehre53 Good overall experience
We love your place. We've stayed there three times now and look forward to our return soon.
April 23, 2014
Rated 3.0 out of 5.0 by feather what happened to the amenities?
maybe we have been spoiled by previous stays, but no cookies, no bottles of water.
our room smelled of bacon and when i mentioned this to the front desk the response was "don't you like bacon".
April 20, 2014
Rated 5.0 out of 5.0 by Helenof Troy Stay here every year when we travel to FL
We find this Holiday Inn Express to meet all our needs. The rooms are spacious, and the fact that they have a refrigerator and freezer is very important since we need to keep insulin cold and I freeze ice packs for the next leg of our trip. The beds are comfortable as are the pillows for assuring a good nights sleep! The breakfast is good and the hot items are hot, and the cold items are cold. Everyone is very friendly and helpful.
April 18, 2014
Rated 5.0 out of 5.0 by Mrs MSC Greay place to stay
Benjamin greeted us as we came through the door with a hearty welcome and a cheerful smile. He helped us with a few questions re acessing internet and where some good restaurants were. Room was clean and organized.
Breakfast was fine except the layout doesn't flow well with the big crowd we encountered. Thing like the toaster should be in places where we aren't in other peoples way while waiting.
Otherwise would definitely recommend highly.
Thanks Benjamin for making us feel special.
April 15, 2014
Rated 5.0 out of 5.0 by Southern Love Great Hotel
We stayed overnight traveling through Virginia. It was a great night sleep. Clean hotel, comfortable beds and breakfast in a pleasant room. Easy on and off the highway. I will stay here again when traveling through here.
April 12, 2014
Rated 5.0 out of 5.0 by cjb48 Friendly staff; great amenities for business travelers
Hotel easy to find - just seconds off I-81. Friendly staff and an enjoyable stopover while on a business trip. Room was clean, quiet, and relaxing. The only downside was the limited variety of breakfast items.
March 31, 2014
Rated 4.0 out of 5.0 by susano22 missing pillow
I stay at this property every time I travel north to Connecticut. I usually bring my own pillow since it is now a trend to only provide half pillows. I am sure that mini pillows save money for the company but they are ridiculouse and provide only half as much support as a full pillow. This time I forgot my pillow in my room, I called the next day having realized it and spoke to a young man, Ben. He said he would look for it and I simply assumed that since it was so soon after I left they would find it. I never heard back and when I returned on my way home I asked if they had it. They did not. I cannot believe they just tossed my pillow. The pillow can be replaced, but the pillow case that goes with a king set, cannot ! I am thoroughly disgusted that they discarded my pillow and case. I am so angry I don't think I am staying there anymore.
March 30, 2014
Rated 4.0 out of 5.0 by Tatamygirl Breakfast was good.
The heated pool is a nice bonus, especially because it is easily accessible. I did not appreciate the surcharge because I needed a handicap room. Breakfast was good. It was the usual holiday inn Express fare, nothing unusual. The outlets for my handicap equipment were difficult to get to. I am thankful that I had an extension cord with me. The room could have been cleaner. My white socks got dirty when I walked around in stocking feet.
March 27, 2014
Rated 3.0 out of 5.0 by Markus101 Poor quality breakfast but otherwise acceptable.
Stopped here while traveling north. I am a frequent guest of Holiday Inn. Overall clean and comfortable, but I had to write a review regarding the breakfast. The standard fare, but the biscuits were so hard that I couldn't cut them. Ok, no biggie, they had bacon. Uh... Where did you get that bacon? Two strikes and I dumped it. Ended up buying something else when I got back on the road. So stay for comfort, not for the breakfast.
March 23, 2014