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Rated 4.3 out of 5 by 262 reviewers.
Rated 4.0 out of 5.0 by A Solid Hotel The hotel is very clean and the staff are attentive and friendly. The food is below average and not worth the money. However, the rooms and beds are very comfortable. August 24, 2015
Rated 1.0 out of 5.0 by I expect better The room refrigerator did not work. I requested a new room within 15 minutes of check in but instead was offered a visit from maintenance. After about an hour I had to call the front desk and request again that someone come. They came and told me the fridge was in fact working. I travel with medicine that is required to stay cold. I had to use personal coolers and ice from the ice machine to maintain my medicine. I explained to the front desk that the fridge wasn't working and I had a medical need to for the device to function properly. I complained again at check out and was told there was nothing they could do about it. I stay frequently and am platinum elite member however I wasn't given any kind of "platinum" treatment. I am not one to hastily review situations instead of facilities however the room, staff, and response to my concerns where not taken seriously. If I did not come prepared with personal coolers, I could have lost hundreds of dollars worth of medicine, not to mention the medical issues that could have resulted. August 21, 2015
Rated 5.0 out of 5.0 by Relaxing Time My daughter and I used these days to relax and unwind by hanging out at the pool every single day! This Hotel is one of the best for Hackensack Hospital Patients and their family. This was our third year. Yes,...we will be back in 2016 Jah willing. August 20, 2015
Rated 5.0 out of 5.0 by Mini vacation My wife and I decided to get away for a few days and choose this hotel because it was close to the meadowlands where the ny giants practice. We can't say enough about the our experience at the holiday inn in hasbrouck heights nj. The entire staff from the front desk to the lounge/restaurant servers, housekeeping and even shuttle drivers were exceptional. The hotel was clean, the pool was wonderful, and the food was great at Gabriel's restaurant. We will be making this location our annual august "mini vacation" , maybe longer. Thanks and hats off to all the staff, even the maintenance man that held the door open for us as we were leaving. August 18, 2015
Rated 2.0 out of 5.0 by Room 249 Bed Quality and Sleep Quality The beds are old and the bed mattress are so old that they have no firmness to them. You sleep in a bowl rather than being supported. Room 249 and most of the rooms I have slept in have this issue. I wake up every time with a back ache because of the bed. I would not stay here if it was not required by my company. The internet is always slow and takes a long time to connect. The staff are nice and helpful. I would not stay here if I had a choice. Too close to the highway limited walking sidewalks outside limited food shops near by that you can safely walk to. the carpet in room 249 is dated for the times, and the bathrooms counter space is also dated and not enough room to put your items on. August 11, 2015
Rated 5.0 out of 5.0 by Great stay. Convenient location. Good selection of Breakfast items and restaurant selection. Very prompt and attentive staff. Decent room and amenities. August 10, 2015
Rated 5.0 out of 5.0 by Great Staff Friendly and attentive staff truly looking to make a better experience for the customers. August 4, 2015
Rated 5.0 out of 5.0 by Convenient to the airport yet quiet enough to work or rest. Timely courtesy van service maximized time away from the flight line. Full service hotel for rest, exercise and work. August 3, 2015
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