Rated 4.1 out of 5 by 90
Rated 1.0 out of 5.0 by Eddiefeek ALWAYS AN ISSUE AT HOLIDAY INN HASBROUK HEIGHTS
Have stayed here many times because of its proximity to The Teterboro Airport, with a good rate. However, I experience so many annoying issues during my stays, that I have decided to use it only as a last resort in the area,
It's a newly renovated property, and the staff is mostly excellent, but issues with their elevators being broken on a regular basis, and clerks putting you in rooms blocks away and next to laundry rooms and elevators has become to much.
They cater to a lot of New York City tourists and local youth groups, and the noise level in the hotel and corridors is usually high. It's has become a terrible place to relax and do my business work. Add to that their business center consists of three computers still operating on Windows XP. They are worthless!
June 20, 2013
Rated 1.0 out of 5.0 by Notcomingbackever Notcomingback
The room smelled horrible - stale and smoky. Breakfast was lame, and the price of the hotel was high.
June 17, 2013
Rated 4.0 out of 5.0 by resqkar Recommendations
Free Breakfast buffet would be good
Water at check in
June 17, 2013
Rated 5.0 out of 5.0 by dbbell3 Excellent Rest
We checked in early in the morning to rest during the day; I was greated by one of the friendliest front desk clerks. Having been up all night flying it was a perfecting ending to my day. Upon arriving to my room I found the beds to be extremely comfortable to get a good nights sleep.
June 8, 2013
Rated 1.0 out of 5.0 by AcePilot Fix the alarm!!!!!
I will not be staying at this hotel again! We had a fire alarm at 1am that went off for 1 hour. Then after we were able to go back to our rooms the alarm went off around 20 minutes after we all got back to sleep and then it went off for 5 minutes and then it went on again 20 minutes after that. I found out it was a malfunctioning fire alarm. I am a pilot and I had to call fatigue for my next days flights costing my company many thousands of dollars. I did not even receive a Sorry for the fire alarm from the staff of this hotel!!!!!
June 3, 2013
Rated 5.0 out of 5.0 by flyboy34 Great staff, very helpful
The staff was very helpful to me and I saw them assist several guest from Germany.
May 28, 2013
Rated 4.0 out of 5.0 by MsCallahan very quiet
No problems at all - room was well clean and able to sleep in a quiet enviroment. Thanks.
May 18, 2013
Rated 2.0 out of 5.0 by Wally767 Loud air conditioners
I don't know if every room was the same, but the air conditioner cycling on and off in my room in the 2 storey wing of the hotel was so loud that I had a terrible sleep. Otherwise the hotel was average to slightly below average for a holiday inn. Good bar, and the bartender was great. Decent food in the restaurant. I stay at this hotel for the location, not because it is my preferred hotel, but will be sure next time to request a room in tower in the hopes those rooms have quieter air conditioner units. If everything else about the hotel is okay, but you can't sleep, what good is the hotel?
May 12, 2013
Rated 5.0 out of 5.0 by lookingtoretire great service and clean rooms
I have stayed in this Hotel before and staff is great (front desk and Bartender). Hotel is conveniently located, very clean and comfortable rooms, nice appearance as you drive in to Hotel entrance. I would stay there for any reason; Pleasure or Business.
May 5, 2013
Rated 5.0 out of 5.0 by Lisa3363 Excellent Customer Service
After checking out of the Holiday Inn, and 45 min. from the hotel, my husband realized that we left valuables in our in-room safe. I immediately phoned the front desk and spoke to Joyce. She was very courteous and reassuring. She took our room number and asked housekeeping not to enter our room. When we arrived back at the hotel, she had a room key for us so we could collect our belongings. Our valuables were untouched in the safe as we had left them.
Upon leaving the hotel, for the second time, I stopped by the front desk to thank Joyce for her kindness. Unfortunately, she was not available. However, shortly afterward, she called us on our cell phone to make sure that we had retrieved everything we left in the safe.
The Holiday Inn is very fortunate to have Joyce on their staff. She turned our stressful situation into one of relief and thankfulness because of the empathy and kindness she showed to us.
April 27, 2013
Rated 4.0 out of 5.0 Good Holiday for 1 Night at Teteboro Airport
Close to Mall, free shuttle, nice TV and room, pillows could be larger and softer, otherwise had a good rest
April 22, 2013
Rated 5.0 out of 5.0 by MPM80 Great overall weekend
Was in town for Wrestlemania weekend from Connecticut, great stay not complaints. Highly recommend!
April 15, 2013
Rated 5.0 out of 5.0 by maddy33 Welcoming
My fiance and I enjoyed our stay at the Holiday Inn. It was very clean, the room we stayed in was really nice. The restaurant Gabriel's bar and grill has amazing food and polite waitresses. The hotel computer room was convenient for us to look up local attractions, and the weight room was also nice and convenient with its 24 hour access. Most of all the hotel staff was amazing! They were all very nice, polite, and made us feel very welcome! We plan to stay at this same hotel again in the future!
April 15, 2013
Rated 5.0 out of 5.0 by KazooBruce Suprising older property near Teterboro airport. Great Service
This is a older classic Holiday Inn. It has received regular upgrades so it fresh and well appointed. The age is only evident from the architecture, small stairs to meeting areas requiring add on lifts and such. If you have mobility issues, it is full accessible, but could be a bit of a pain for a conference.
The hotel is surprisingly quiet for being right on the highway and near the Teterboro airport. It is popular with the Biz jet pilots and the restaurant has excellent service. Very attentive. The ambiance is typical fare, they might want to figure out how to make the dining area match the high quality of service.
It has all the amenities you would want. Easy free parking. It is New Jersey so you have to plan on the “Jersey Jug Handle U-Turn” to get to and from the hotel. A GPS would be very helpful. Expect to drive a mile past the property northbound before you can make a U-Turn.
I think what makes this place really a value is the location. If you want to be near the airport, this is the best property. This property is much better then Totowa, which is of similar age, but noisy. If you are looking for something more upscale with the new Euro theme, try the one in Harmon Meadows just a few miles south.
April 15, 2013
Rated 4.0 out of 5.0 by Kastsa Elevator is only negative
Waiting for the elevator is the only problem I have with this hotel. I stay here all the time when in the area and sponsor groups for our company up here as well. I will continue to but the elevator speed and availability is a pain.
April 5, 2013
Rated 5.0 out of 5.0 by Danbury Restaurant
When I am traveling where I eat is very important. This restaurant is outstanding!
April 1, 2013
Rated 5.0 out of 5.0 by TPool Front Desk Staff
Joyce was AMAZING!!!
Being greeted by such a wonderful personality after a long grinding day makes for a terrific check in!
March 27, 2013
Rated 5.0 out of 5.0 by SatisifiedVisitor So Pleasant
Absolutely LOVE Joyce! She greeted us warmly and even called to make sure our rooms were comfortable enough. She put the cherry on top of our stay.
March 27, 2013
Rated 3.0 out of 5.0 by AppRS4 Sleeping Along 17
The hotel is a dated property along a very busy thoroughfare in NJ. In the building's defense, it has been through a significant renovation in the last couple years and the rooms have been updated. The property suffers from its location. Though convenient, it is smack dab in the heart of "Teterboro industrial district". Minutes from TEB airport - a good thing if you are a flight crew in search of a close convenient place to bed down for a short night. Not so terrific of you are looking for a place to stretch your legs and sample a variety of dining options. In fact, I am not sure I would consider venturing down the street so much as half a mile to the local restaurants for fear of losing a limb to traffic or other such catastrophe.
The in house dining is reasonably priced but lacks a great deal of imagination. The quality of food is passable but nothing to write home about. Given the chance, I would choose to drive 15 minutes further to locate a more suitable location for my tastes. In a pinch, the hotel is reasonably priced and will meet the needs of the overnight business traveler.
March 18, 2013
Rated 5.0 out of 5.0 by lltravelgirl Just like Home....
The Staff here are amazingly Friendly and always cheerful. I travel to this area many times per month and they greet me like I'm coming home. The rooms are always comfortable and clean. A nice relaxing way to end a busy work day.
February 5, 2013
Rated 5.0 out of 5.0 by Azzy Wonderful Stay
Lorena at the front desk was extremely helpful, friendly, and just made my stay so pleasant, because from the moment I walked in I felt as though I was a priority.
January 19, 2013
Rated 3.0 out of 5.0 by asdf Not a good hotel
It is just a low rent hotel....the resturant is really bad, the front desk service is poor, and the lobby it TOOOO small. The shuttle service is bad, and it is in a bad location. On the weekends the noise level is way to high with drunks runing up and down the hall. It is one of my least favorite hotels!!!!
January 15, 2013
Rated 5.0 out of 5.0 by Greg1973 Friendly staff, very clean.
We were new to the New York area and the staff was very helpful with finding our way a around. The hotel shuttle came in very handy. From arrival to departure the customer service was great.
January 4, 2013
Rated 3.0 out of 5.0 by Random1 Facility Age
This facility is fair. The hallways and common area carpets are in poor shape where the rooms are located. The sleeping area of the room was in ok shape but the tub has been re-coated and the coating is peeling off of the tub. The fixtures need replaced or some TLC. This hotel is definitely needs upgrades in both the common areas and the rooms. While I felt it was clean, the general feeling you get from the hotel is that it is "tired" and needs some renovations. This hotel is not a 4.3 out of 5 as shown on the ratings. It feels like an old Holidome.
December 17, 2012
Rated 4.0 out of 5.0 by MrsCisco Staff Attitude
This group has the best attitude. From the minute I checked in until I left the staff was happy and friendly. What a nice experience.
December 14, 2012
Rated 5.0 out of 5.0 by fyfi laundry
I talked witht he staff at length about my belief that the dryers may need their vent lines cleared out. My co-workers and I feel the dryer cycle doesn't do near as well as other hotels.
December 10, 2012
Rated 1.0 out of 5.0 by Tebby Room key card problem
On the 4th day of our stay, we had about 45 minutes to shower change and leave for a affaire..could not enter our room...went back downstairs to reception desk...she ATTEMPTED to correct problem...went back up stairs..still unable to enter our room...back down to complain, was told an engineer would come to the room..we waited ...finally arrived..was unable to do anything..ss we were on a time limit..we were getting very upset... 24 minutes later..nothing..your engineer told us to go and wait in the lobby...we left the hotel..unable to enter the room...shower..change our clothes..bring the required things we needed etc..it was not good..and no one seemed very concerned about our problem.
December 8, 2012
Rated 5.0 out of 5.0 by elJefe One very good night.
The room was deluxe for standard fare. The breakfast buffet was outstanding. The whole staff friendly without having a palm out on every meeting.
December 2, 2012
Rated 4.0 out of 5.0 by JComp5 Always Grateful
Yopur staff has been very kind...I have been staying there on and off for the past 2 1/2 months...very pleased.
December 2, 2012
Rated 5.0 out of 5.0 by Jacomo BEST STAFF IN COUNTRY
I have stayed at numerous hotels throughout the country and Holiday Inn Hasbrouck Heights Staff is by far the best. From the Front Counter Staff, specifically Joyce, Stefanie, and Lorena to Dario at the restaurant an Oziel and Iram at the bar.
There is a reason I even stay at this hotel even when there are several hotels closer to where I have business to conduct.
The employees mentioned above should be commended and if Holiday Inn has an award program, they should all recive awards as soon as possible.
November 26, 2012