Rated 4.0 out of 5 by 110
Rated 4.0 out of 5.0 by BermudaTucker11 Comfortable, clean, close to Paramus Mall
The staff was wonderful and the breakfast buffet suited all our different tastes and needs. Rooms were comfortable and I loved how close this Hotel was to the Mall. Truly, it is a stone throw away.
June 16, 2013
Rated 5.0 out of 5.0 by BallerGirlMom Comfortable, clean and relaxing
The relaxation kit at the end of the bed was great after a long weekend involved in a basketball tournament. The only thing we would change is having breakfast available earlier as we had to get on the road each day before the restaurant opened.
Staff was very friendly and extremely helpful. We don't usually stay at the Crowne Plaza, we will definitely visit again. We even joined the Priority Club during our visit.
June 10, 2013
Rated 2.0 out of 5.0 by Katph Laundry Services
I was not happy that this location did not have laundry service.
June 8, 2013
Rated 4.0 out of 5.0 by CyndyB Good sleep, easy access to mall, able to get into NYC.
I am glad that I stayed at the Crowne Plaza Paramus for a change of pace. Very nice staff members, good sleep, easy access to mall and food. Glad that the hotel offered room service for good morning breakfast. Overall very good value for the money.
Only con is air conditioner was a bit noisy for my husband, but I was exhausted and did not hear it. I will stay there again.
June 6, 2013
Rated 1.0 out of 5.0 by SCRD No elevator, thin walls, staff is great
I never write reviews but I felt compelled to make travelers aware of the inconveniences of this hotel.
First impressions of the entrance is poor; the brick walkway is steep and narrow. There is NO ELEVATOR, you have to schlep your luggage up 15 steps to get to the 2nd floor. They offer assistance but the wait was too long. Once inside the room I immediately realized I could hear every word the neighbor was saying on his phone calls. I could hear the other neighbor's TV all night long. The walls must be made of cardboard! I ordered room service from Bonefish Grill (the restaurant inside the hotel) the service was great but the food was warm at best. I thought maybe it was a fluke but the same thing occurred the second and third nights of my stay. Definitely not a fluke!!
The staff and customer service was great.
I travel for a living and stay in hotels 3-4 nights every week. I usually try to stay at a place close to my work. I am in the location of this hotel for 7 more weeks (21-28 nights), I am traveling a few miles further to stay at a hotel that I can sleep and wake up feeling refreshed.
June 6, 2013
Rated 3.0 out of 5.0 by gadz Rooms Outdated and Sat. TV Didnt work again
I stay at this location a lot. I can tell you that if the rooms aren't updated and the Satellite TV isn't fixed I will find another place to stay.
June 5, 2013
Rated 5.0 out of 5.0 by JAS707 Comfortable bed and great service.
Enjoyed my recent stay at Crowne Plaza, Paramus NJ very much. All staff were attentive and pleasant. Room was exceptionally clean and quiet. Bonefish Restaurant is a definite treat and is right in the hotel. Would recommend staying with them...
May 30, 2013
Rated 5.0 out of 5.0 by christinas95 great restaurant
great hotel, great staff .bonefish restaurant at thye hote. great menu servise. convient to the NYC for half the price. took me 20 minutes to manhattan
May 24, 2013
Rated 5.0 out of 5.0 by DAM61 Excellent!!
The hotels desk service was prompt and friendly. They provided me with a quiet room in the wing. Breakfast was tasty with fruits and other foods hot and plentiful.
If you choose a hotel in the Paramus area, this is the best place to rest.
May 14, 2013
Rated 5.0 out of 5.0 by Rose45 Nice overnight
We chose this location to be close enough to attend our grandaugher's dance recital and to meet friends for breakfast the following morning. Our clean and comfortable room was ready for an early check in at 2:30pm. The spin the wheel game at check in was fun and we were awarded a 1000 point bonus.
May 6, 2013
Rated 5.0 out of 5.0 by Jill711 Can't wait to go back
I have stayed at this hotel on several occasions. Every time I go I receive excellent customer service, my room is immaculate and comfortable. The staff really makes you feel welcome. On this past trip I left my iPad behind and within minutes of leaving the hotel I received a call from the Manager letting me know I had left it. WOW what service!!!
April 30, 2013
Rated 5.0 out of 5.0 by Johnny58 Great Stay
Excellent service and attentive staff. Very clean room.
April 28, 2013
Rated 3.0 out of 5.0 by Champ2013 benefits previously enjoyed not offered anymore
I stay at this location about once every other month. They use to provide a nice bag full of snacks and water for priority club members and the room rate included a complimentary breakfast buffet. Now the hotel changed to spin the wheel at check in and you get what you land on. No more free buffet and a welcome bag of goodies. I am certain that the hotel must have more than this one unhappy customer. The positive is the staff as they are very friendly and remember me from previous visits.
April 22, 2013
Rated 5.0 out of 5.0 by PattyS Staff was very friendly and helpful
Each staff person I encountered was gracious, friendly and helpful. For example, they lent me tape and scissors to gift wrap a package. My room was comfortable, clean and quiet and had everything that I needed.
April 19, 2013
Rated 4.0 out of 5.0 by OutofTowner2013 GOOD LOCATION WITH TROLLEY SERVICE
This hotel was in a good location for me. It was close to the shoe store that I needed to visit. The trolley service was quite helpful also. They made arrangements to transport us and pick us back up, even outside of the normal trolley hours. The trolley also took us to dinner and picked us back up in the evening. Very convenient.
Also, this hotel is right next to the Paramus Mall, which made it an excellent location for shopping. The hotel was well maintained, comfortable, spacious guest room, with all the amenities. Would stay here again.
March 29, 2013
Rated 4.0 out of 5.0 by work2much Work Release
Here for work purposes and had a great stay. Front desk staff was very friendly and started up a fun conversation during check in. This was a nice change compared to the usual just check in and get to your room feel.
Would stay here again.
March 28, 2013
Rated 5.0 out of 5.0 by walter317 Pleasant Stay
Recently I spent one night at the Crowne Plaza Paramus. I found the hotel to be comfortable and the staff were all very accommodating. I also enjoyed Breakfast the next morning .
March 21, 2013
Rated 5.0 out of 5.0 by Pling Really nice hotel and helpful staff
This was my first stay at this hotel, the staff were friendly and helpful at checkin and the rooms and more important the bathroom were clean and bright. The hotel restaurant was very handy
March 10, 2013
Rated 4.0 out of 5.0 by BryanF Loved the free appetizer
Had to ask for my free appetizer, don't offer it you don't want to give it. Love Bone Fish, that is the reason, I stay at this location.
No elevator is a definite turnoff. Only for bring luggage in and out of hotel.
Internet was poor.
January 26, 2013
Rated 4.0 out of 5.0 by wahorhey comfortable bed, very nice staff
Room was clean, bed was comfortable. Staff was very helpful and polite. Was surprised to get a little guest goodie bag upon arrival for belonging to the priority club. Bone fish grille right next door. Amazing food. Only one thing I was curious about. I never saw such a low toilet. Looked like it was made for a child. Had to bend down to reach the handle to flush. Just a little odd. All in all, a very nice stay.
January 24, 2013
Rated 5.0 out of 5.0 by 2knees Comfort and Convenience and Kindness
Of the four Major New Jersey hotels that I've stayed at since april of 2012, CROWNE PLAZA was the BEST, in terms of value, location, comfort, service and having a bathroom that was well appointed for anyone with physical disabilities, (such as myself). My room was very clean, and quiet. As were the hotel corridors. The thermostat and the coffeemaker worked perfectly.(The latter features being very important to me). Employees smile, greet you, and offer you assistance if needed. I arrived 2 days before Xmas, and in addition to my luggage, I had a big bag of gifts, / wrapping paper etc. with me. The desk clerk noticed this, and after checking me in, told me that if I needed tape or scissors, to let her know. She did everything but offer to wrap the presents for me.. I enjoyed having a chair and ottoman in the room, the daily newspaper, the RESTFUL SLEEP KIT,and the chocolates that are placed on the bed each nite. I was comfortable and always felt safe throughout my stay.
January 23, 2013
Rated 5.0 out of 5.0 by LaurenB Amazing
I love this hotel. The staff was extremely helpful and always available. Check-in was quick and easy. Would definitely recommend this hotel.
December 16, 2012
Rated 5.0 out of 5.0 by love2kids Great Staff! High Quality service
While the hotel itself is very ordinary the staff is not and it more than makes up for anything it is lacking, Front desk is great, housekeeping does a great job. I have stayed at much visually nicer hotels but none with such nice people. Would return.
December 9, 2012
Rated 5.0 out of 5.0 by MTinNJ Crowne Plaza, Paramus, NJ
Excellent service, friendly professional staff. I stay here often and always get a good, comfortable night of sleep and a warm welcome.
Great job! Thanks.
December 6, 2012
Rated 1.0 out of 5.0 by Sissy Clean and comfortable accommodations
I was very pleased to stay so close to my destination (NYC) at a reasonable price and receive such clean and comfortable accommodations. I also enjoyed the room service and exercise facility.
December 3, 2012
Rated 5.0 out of 5.0 by Bobmer Great Stay
Again this Crowne Plaza was wonderful-The staff was friendly. The room was comfortable.
November 2, 2012
Rated 1.0 out of 5.0 by Michigan47 Walls Paper Thin
The hotel and staff of this hotel are fine, but the walls of the rooms are paper thin. I could easily hear the television on the common wall as well as the conversations of the guests in the next room, even though they were at a normal conversational level. This was not typical of other hotels of this caliber or even other Crowne Plazas I have stayed at. I will still use Crowne Plaza, but I will not stay at this hotel again.
November 1, 2012
Rated 2.0 out of 5.0 by Businessman Sleeping rooms need complete rennovation
I have been staying in the area for aount 27 years. I am aware that not too long ago there was a rennovation to this property. Some key issues were overlooked. There is no elevator at this property...when there are a lot of bags this is impossible. The heating and airconditioning unit are too old and worn out...loud and ineffective. bath rooms still have old tile and tubs...very obvious. No real update here.
Breakfast area is adequate. Bone Fish is best thing about property.
October 29, 2012
Rated 5.0 out of 5.0 by TwinCitiesEM Very Pleased
I stayed at the Paramus Crown Plaza for two weeks. It is a two level building that COULD be similar to a low-budget motel without an elevator; HOWEVER, the impeccable service rockets it to the hotel status it deserves. I was reliant on the hotel for all of my needs, and they certainly exceeded my expectations. Every single request or concern I had was immediately addressed and resolved by the very pleasant and professional staff who were very happy to meet my needs. My room was comfortable and clean. The shower was always hot and refreshing. The hotel shuttle was always punctual, professional, helpful, and available. The food service both at The Bonefish Grill and the breakfast cafe was fantastic and accommodating. Housekeeping did a great job cleaning up after me, and replenishing the amenities. Anything I wanted or needed (within reason of course) was just a call to the front desk away. And I saw all of the staff provide the same impeccable service to all of their guests. I would certainly recommend the Paramus Crown Plaza Hotel to anyone staying in the area.
October 20, 2012
Rated 5.0 out of 5.0 by Reve Most Convenient, Most Value Hotel in New Jersey
My Family and I had an opportunity to stay in Crowne Plaza last week for 4 days... the experience was fabulous... I love the breakfast bar. Usually hotel food is not that great... but I will highly recommend the hot breakfast in this hotel. The rooms are so clean, the staff are so professoinal and it is so convenient to stay in if you want to go to New York, without paying the New York City hotels price. YOu can get in the city in 20 minutes... also, very near to places like Trader's Joes, Macy's, etc...
September 24, 2012