Rated 5.0 out of 5.0 by Jkruchas Our stay at Hattiesburg HI
All staff were very accommodating. Felica was remarkable and over the top helpful with helping us with all our changes in reservations and making sure we were accommodated through our entire trip. Thanks for all your help.
May 7, 2013
Rated 1.0 out of 5.0 by JKMan Poor Service
Had to get three different rooms before we got one that was suitable. The first one was not service from the previous guest that stayed in it. The bed had dirty linen, dirty towels on the floor, trash in the trash cans, and television was left on.
The second and third one the card keys didn't work. It took over two hours to get a suitable room.
Totally unsatisfactorily service.
May 5, 2013
Rated 5.0 out of 5.0 by Eddiep Friendly competent staff
Every staff person with whom I came into contact was friendly, pleasant, and competent. It made this stay most pleasant to everyone in our group.
May 3, 2013
Rated 5.0 out of 5.0 by rtv1 vivian
I booked this hotel stay because my daughter wanted to take a friend to Hattiesburg with her to celebrate her 12th birthday. She got a lot of pool toys to use in the indoor heated pool...a main feature of this trip. We ran into problems at check-in and your staff was wonderful in their response. As well, when the girls went to the pool with pool toys in tow, they found a sign on the door "pool closed for painting" They were so disappointed. But again your staff intervened and made us all feel valuable! Please give Tyechia ( front desk) our heartfelt thanks.....she was gracious and turned what could have been remembered as a fiasco into a wonderful memory!
May 1, 2013
Rated 5.0 out of 5.0 by Tobie Pleasant Stay
Our stay was great. Room was all good. Nice, clean, comfortable. All employees were pleasant and helpful. Breakfast was not great but ok.
April 26, 2013
Rated 1.0 out of 5.0 by Whitewater1 Worst Holiday Inn Stay Ever
My wife and I came to town to visit our daughter at college, and stayed at this hotel April 19 - April 21. To say we had a terrible experience would be an understatement.
We arrived on Friday night, and by bedtime there was a party raging in the hallways. At 2:30 a.m. we finally attempted to call the front desk, but there was no answer. Fifteen minutes later, we were finally able to get in touch with a young lady, who said she was away from the desk because she was attempting to break up the party. Unfortunately, she was only successful in moving the party out of the hallway. It seems the party was dispersed to two different places - the room next door and the parking lot. Car stereos boomed in the parking lot for some time, and the television blared from next door until around 3:30 a.m.
The next night, the prom crowd kept us awake until after 3:00 a.m. Also, there was obviously someone sick in the room next door, as they were coughing the entire night. The soundproofing between the rooms is so poor that it sounded like the sick person was in the same room as us.
On Sunday morning, we were too sleep-deprived to leave the hotel for breakfast, so we decided to dine in the restaurant. Bad decision. The eggs, bacon, potatoes, and sausage gravy on the buffet were all cold, and I pointed this out to our server. She replied that she would address this with the cook, but made no attempt to get any hot food out to us. Additionally, the housekeeping/wait staff (at least 7-10 people)`were eating breakfast from the buffet. Frankly, I believe it is extremely unprofessional for employees to eat food that should be reserved for the guests. Perhaps management should focus on caring for the guests' needs, rather than feeding their employees.
This establishment has one of the higher price points among hotels in the Hattiesburg area. We chose to stay at this hotel and pay a higher rate so that we could be assured of a comfortable night's rest. The management and staff miserably failed to provide this most basic necessity. We travel frequently, and Holiday Inn is often our hotel of choice. We have never stayed at a Holiday Inn that has presented us with so many problems, and have certainly never paid this rate to stay in a "party hotel".
April 22, 2013
Rated 5.0 out of 5.0 by thpsmw Wonderful stay again
I asked for and received a first floor room. It was waiting for me when I arrived a little earlier than I had anticipated. The staff was very helpful but the traffic in Hattiesburg is a complete mess. When travelling through there I will happily spend another evening at Holiday Inn.
April 16, 2013
Rated 2.0 out of 5.0
by MadDADofGulfport Do not rely on sleeper sofa
I will start by commenting on staff. Staff was excellent. I have memory problems and reserved 1 night too early but was able to still get 1 night stay there instead of 2 because the work they were able to do. I have to pay $10 more but that was no big deal until my son decided to go to bed. The sleeper sofa mattress was so extremely tore up he had to sleep in an office type chair. They were unable to find another mattress or roll away bed for him. Would have left that night if I didnt promise my other son 7yo a trip to the zoo. The carpets were dirty and smelled of mold. The outside is beautiful but once you go inside and leave the lobby it looks rundown and rooms make you feel your in an hourly type motel.
April 5, 2013