Rated 4.2 out of 5 by 137
Rated 5.0 out of 5.0 by gwyn 53 great hotel good value
we came for a saturday night with our two grandchildren we had a brilliant time from entering the hotel all the staff were great the room had a sofa bed and a double bed.we used the pool which was lovely and warm then we had a lovely meal in the morning had the buffet breakfast we will look forward to coming again thankyou for a brilliant weekend gwyneth
February 26, 2014
Rated 2.0 out of 5.0 by PJH63 Lacking
I’ve stayed at this particular H.I. on many occasions previously but I must say I hadn’t consciously noticed how tired the place is looking until last week.
The room felt well worn with stains on the carpet, marked walls and a fairly grubby looking sofa bed. The bath room was probably the worst with the plywood bath panel that was quite dangerous as the wood had blown and split leaving large splinters of wood protruding. The bath was chipped and the bathroom actually smelt quite unpleasant.
As a Platinum priority club member I asked on arrival of any available upgrades which there wasn’t but I was offered an executive room towel and a bottle of water. As I was staying two consecutive nights I assumed this would be for both nights but on the second day the towel was replaced with a standard one, the water wasn’t replaced nor were the two coffee sachets I had used, also the news paper I had ordered only arrived on the first morning nothing on the second morning.
This probably isn’t going to be the first choice of accommodation for me when next in the area.
February 24, 2014
Rated 5.0 out of 5.0 by Hayden81 Consistenly Fantastic
This was the 3rd time we'd stayed there in the last 6 months, and it is becoming a favourite of ours when in the area.
Upon arrival we were greeted by the friendly reception staff, who explained everything we wished to know, and answered all our questions in an efficient, courteous and timely manner.
The restaurant is an experience in itself. The staff, even when busy, respond to the customer's needs, and even enjoy a bit of friendly banter too. For our stay this was particularly Karen and Matty.
The quality of the food is top notch too. Always a good meal to be had here.
The rooms were of the expected brand's standard, and we all endured a good night's sleep.
The breakfast is a quality breakfast, and the buffet style offers a great choice of many options, making a great end to my stay here.
The one thing I do wish to also add compliments to is that myself and 2 other guests left the premises, and left my mother to enjoy the lounge area. She had a few queries on internet usage, and upon asking the staff at reception, they assisted her with what she needed to know and provided her with a complimentary internet voucher, instructions on how to use this and offering her use of the gym and spa facilities.
A big thank you from me to all at Haydock for this,!!! My mother had a great time in the hotel whilst we were away and I commend you for your excellent customer care. I would have commended you upon my return, but I did not find out until we had all left the hotel.
All in all a thoroughly enjoyable stay, and as we visit the area quite regularly we will be staying again and would not hesitate to offer my whole-hearted recommendation to others considering this hotel as a destination.
February 15, 2014
Rated 5.0 out of 5.0 by Teccy Great Service and Excellent Staff
This place was very nice and I would recommend this hotel, very quite and value for money. The breakfast was value for money. The staff were very polite.
February 12, 2014
Rated 5.0 out of 5.0 by ckelly79 Fantastic stay
I really could not fault this hotel we took our 6mth old and they really were accomodating. Room was huge and comfortable. Staff amazinf. Woulď highly recommend.
February 12, 2014
Rated 5.0 out of 5.0 by patricia22 Great service and quiet rooms
Always good service and pleasant staff only too willing to help. We like to stay in the same room each time (437)and if available always get it.
February 7, 2014
Rated 5.0 out of 5.0 by Whistleblower Great & very convenient
Enjoyed a nice Sunday overnight stay; very quiet in hotel as a Sunday night. Staff very welcoming & accommodating re: any requests. Room very nice & well appointed. Breakfast choice was good, usual HI fayre. Very convenient location just off of M6 at J23, perfect if travelling this route.
February 7, 2014
Rated 5.0 out of 5.0 by Palace Nige Lovely Hotel
Lovely hotel after a long difficult drive.
Room spacious, breakfast was great all for a fantastic low price.
February 3, 2014