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Rated 4.3 out of 5 by 221 reviewers.
Rated 5.0 out of 5.0 by First Time And Great Stay Drove past and first time at this hotel and wished I'd stayed more. Really friendly and helpful staff and too many to mention individually. Second night had a mexican buffet and fantastic so well done to the chef All in all a great stay and will be back Many thanks August 24, 2014
Rated 3.0 out of 5.0 by Not quite as good, in some ways There were a few drawbacks in the room that make the standard of this hotel different than most other Holiday Inns we've stayed at.. Yes, the Reception staff are friendly and welcoming, the restaurant staff are efficient, friendly and funny, and the young male porter went way out of his way to get the items we requested and always in a very pleasant manner. However, a good hotel stay is more than just the staff. We have stayed at this hotel a few times now and return because of the location and the usual reasonable prices. On our first visit, they told us they only have 12 Executive rooms, so you are lucky indeed to be upgraded to an Executive room, even if you are Platinum Elite. Ok, fair enough. So next visit we paid the extra for an Executive room, but found the room itself was lacking in many of the Executive amenities of other Holiday Inns. There were supplies for only one person, even though we had reserved in advance and it was known there would be 2 people in the room. The bathroom had no handsoap.. we had to call down for some. Other supplies in the bathroom: shampoo and shower gel and nothing else. Plastic cups instead of glass, and no facecloth. A sign said we could request a facecloth, and did so, only to be told (on 2 different visits) that the hotel has discontinued them. The Housekeeping Manager said this is not the case and got us one. Therefore, better communication between the 2 departments would be helpful. Not enough teabags nor milk on the tea tray, no hot chocolate as is usual in Executive rooms, but we were told we "could request some". As a 'heads up' to future guests, the toilets are very low to the floor (unlike other H.I.s) These issues may seem trivial, but as we are guests who are away on business more than we are at home, it would make a more enjoyable stay if this hotel was more consistent with the H.I. brand. Aside from the above, the hotel itself is very nice and we were appreciative of the staff. August 22, 2014
Rated 5.0 out of 5.0 by third times in 3 months. I love this place I tour with bands and this is one of my favourite places to stay when we play Liverpool. The staff is great, and the room as clean and no noise at all. August 22, 2014
Rated 3.0 out of 5.0 by Room acceptable - Food not acceptable. Convenient. Breakfast coffee was the worst I have ever tasted. August 22, 2014
Rated 4.0 out of 5.0 by Thoroughly enjoyable Stayed there with family in five rooms. Very satisfied. Have used before and will do so again. Thank you for the Club Biscuits! August 22, 2014
Rated 4.0 out of 5.0 by Room comfort, restaurant and quietness I particularly like the sliding shutters in the bedroom which make the room really dark. We liked the buffet which has not been available on any of our previous visits. We usually stay with you on a Saturday and we found it so nice and quiet because there was no wedding taking place. We realise, of course, that you can not cancel weddings just because we are staying! August 19, 2014
Rated 4.0 out of 5.0 by recent stay Ok budget stay. Breakfast was low budget ingredients. Pool nice but too small when the locals start to use it with toddlers. Bar area looked a bit suspect with large wedding situated there, and not at their best August 19, 2014
Rated 4.0 out of 5.0 by Overall, a very good stay As expected the accomodation etc was up to the expec.ted standards. The one thing that let it down(and this is common to all Holiday Inns ) is the quality of the cooked breakfast, The scrambled egg was awful and the sausaage was well below par. August 15, 2014
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