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Rated 4.3 out of 5 by 268 reviewers.
Rated 5.0 out of 5.0 by Great Hotel with Amazing staff During the course of my work I stay away quite a lot at various hotel groups and locations around the country. I never normally write a review , however I felt that I should on this occassion. Check in was smooth and I was greeted with a huge smile and willingness to help.Nothing was too much trouble. This continued throughout my 3 day stay be it in the bar , retaurant or gym. If all establishments had staff like this then nobody would ever be able to complain. Please share your secret to other hotel groups. I will most definately be returning. Thank you September 13, 2013
Rated 1.0 out of 5.0 by Worse than my last visit This hotel is poor at best. My room had lots of blue bottle flys. There was also a foul odour through out the corridor. It is a tired hotel in general. The service is a little lapse I had to wait 30 mins to get served at dinner, I had to ask three times for tea at breakfast. September 8, 2013
Rated 1.0 out of 5.0 by Disappointing exprience Checked in on a Sunday and were given a room overlooking a dirty roof on floor 4. We questioned this as it was a large hotel with very few guests at that time. We were told the housekeeper allocated the rooms and they only clean a minimum amount of rooms on a Sunday. It appeared that most other guests were also allocated rooms on the 4th floor. As Platinum members, we expected a room with a better outlook. Bar staff were friendly and provided good service. Breakfast was cold. We told the waitress and the Chef replaced food but he should have been checking this regularly and not leaving it to guests to complain first. Our conclusion is - don't visit this Hotel on a Sunday..... September 6, 2013
Rated 5.0 out of 5.0 by inpressed good sized room, fabulous pool, excellent reception staff, very enjoyable stay! September 4, 2013
Rated 4.0 out of 5.0 by Good, but could be better! Stayed 5 nights in total Good - The Hotel and its facilities were very good Spa excellent, Reception staff very attentive. Bad - Drinks and food were quite expensive. Forgot to put up the 'do not disturb' twice, and next morning the cleaning staff knocked on our door at 8.45 am. They could have waited till at least 10.00am. They just wanted to clean asap and get off I think. But when I did put the do not disturb sign out, one cleaner was chatting to another whilst another lady cleaned the opposite room, she stood loudly chatting away in the doorway for 20 mins. There was two wedding receptions in the time we were there The first one was reasonably fine but one guest/reveller in his 50's, it was teatime, he was laid out in the 'bar area' full length on a bench seat and fast asleep. The staff left him there. The second wedding though left a little to be desired too, as at 12.30 am there was a commotion in the corridor followed by giggling fits, as several ladies were trying to assist a young guy who was quite incapable of standing on his own to feet. After putting up with the noisy banter for 20 mins, I resolved the situation politely myself. Overall the stay was good, but could have been a good deal better! I would recommend this hotel had the staff been more attentive to detail and ensuring good standards are maintained. September 3, 2013
Rated 5.0 out of 5.0 by great value, great service Staff were so friendly, clean rooms, great food, excellent value for money :) August 26, 2013
Rated 4.0 out of 5.0 by Good experience Always a good experience here. Good Gym, service is good, reception really friendly. Maxine on reception who's training epitomises the professionalism of this hotel. August 24, 2013
Rated 5.0 out of 5.0 by Superb Staff I stay in many hotels around the country / world as i'm a paralympian as I compete. I was competing in Wigan for the British Championships and the level of customer service that my team and myself received was exceptional. A man called Brian who works in the dining room was the most pleasant and lovely person I have come across. I'd love to find the email address for this hotel so I could thank him and all the staff. The facilities were outstanding and level of comfort in the room (including space for wheelchairs) was second to none. I would recommend staying here to everyone August 23, 2013
Rated 5.0 out of 5.0 by Fabulous service and friendly staff We stayed at the hotel on 18th August and it was nearly full due to a wedding party. This did not detract from the level of service, we arrived in pouring rain and the receptionist under pressure from other guests wanting to book in took time to explain all the facilities in a friendly and professional manner. The pool was spotlessly clean and a polite attendant gave us plush fluffy towels for after our swim. The restaurant was very busy but we had excellent food at the bar, again prompt and professional service with a smile. The room was everything we wanted, clean, airy and good facilities.Breakfast was fantastic with every culinary taste catered for. Checking out was disrupted due to a staff absence but we were offered refreshments whilst we waited and the staff remained calm and polite even though it was obvious they were feeling the heat. Staff from different departments supported the lone female on reception and gave reassurance to those noiser members of the queue. We will be returning for some more comfort and excellent service - highly recommend. August 21, 2013
Rated 5.0 out of 5.0 by Outstanding All Round Hotel I had two rooms booked at Haydock, primarily for the start of the Football Season, and after driving 4 hours on a Friday evening I was pleasantly greeted by staff who were extremely polite and friendly, and made me feel relaxed as soon as I entered the hotel, even though there was a wedding reception going on. The first thing I noticed upon entering the hotel was the impressive modern look the building had inside. The 2 rooms we had were immaculate, and the rooms were very good at keeping noise to a minimum outside. Upon entering the restaurant myself and my family were greeted warmly, and made to feel at home when ordering our food and wine. The staff were very friendly in their manner, and the same can be said with the staff at breakfast the next morning. Lots of football and rugby banter was had. The next time we are looking to attend an event in the area, I will definitely be stopping here again due to the high level of service and the warm reception and friendly restaurant staff. August 21, 2013
Rated 4.0 out of 5.0 by Excellant Buffet and staff Excellent staff made you feel most welcome. excellent buffet and all food excellent. rooms slightly a bit small and got to pay for Wiifi which I thought was expensive. good parking and very handy to Motorway August 20, 2013
Rated 3.0 out of 5.0 by Comfortable The room was a little tired looking. No fridge in room which confuses me as I go from one holiday inn to another. No free wifi either available in rooms, which I find crazy in todays world. Pool was a bonus. August 16, 2013
Rated 5.0 out of 5.0 by ace curtains lol The people who work there are great . Very friendly and the rooms are clean and well aired and love the curtains how they black out everythin .the only thing i didnt enjoy was the walk to and from the hotel to the race course and think u should get a little buggy and charge people £2 each to take them the race course or pick them up lol xxx August 16, 2013
Rated 5.0 out of 5.0 by Friendly, clean and comfortable All round the hotel offers value for money, is clean and the staff go out of their way to make your visit great. I am a regular guest and would recommend this hotel to anyone. August 13, 2013
Rated 4.0 out of 5.0 by Feedback Stay as usual very good and staff as usual excellent however for the third occasion now there were no '500 points' vouchers which we are promised as a platinum member. I was promised they would be emailed direct to me but nothing has been sent. This can be confirmed if you look ay my IHG account. August 13, 2013
Rated 4.0 out of 5.0 by Good location & leisure facilities Myself and my 2 sons ( 14 & 17) stayed for Couple of nights and found the hotel and facilities very good. With 3 nearly adults it was great to have some air con in the room. We used the leisure facilities both nights and really enjoyed the fairly large pool,steam & sauna rooms. After a long day shopping at the Trafford centre(15 mins away) it was so nice to return to a smart relaxing hotel- we wouldn't hesitate to recommend this hotel and would certainly use it again. August 11, 2013
Rated 1.0 out of 5.0 by Don't expect platinum recognition, or a warm welcome Very disappointed with experience here. Arrived early to use gym and pool, only to find they were closed. No mention made of this on booking, or by email in advance of stay. I would quite simply not have stayed here if this was known in advance. Was attending a party at a nearby venue, and could have stayed there for less but it didn't have a pool or gym. The welcome was poor, No acknowledgement by reception of priority club membership, never mind the platinum status. The receptionist gave the clear impression she had better things to do, despite the fact there was no-one behind me. Room was extremely basic, and because I had requested 2 beds got a room over the function room with a sofa bed. This was given grudgingly, and I was warned it would be noisy due to a wedding party( great welcome# The housekeeper who made the sofa bed up was much friendlier and efficient than the receptionist. After realising how poor the room was I went back to reception to ask if there was anything to do in the area since the gym was closed-# didn't want to spend time n the room# I was told ' you can use the hotel over the road if you really want a gym' # did I not look like the sort of person to use a gym I wonder?# Despite asking for more detail I was told ' it's got similar facilities to us, just show your room key' Over the road actually means driving distance, not walking with gym bag!! I crossed the road, found the sign and the turning, but since the other hotel wasn't in sight I figured it was probably too far to walk. There was no wifi # or rather no offer of any# didn't get the usual points voucher, despite asking ' oh, are you platinum? sorry ,we've run out' . The receptionist wrote my room number on her hand and said she would apply for the points .... I will be amazed if they ever materialise. All in all staying here put a downer on the weekend that was planned as a leisure break.. In hindsight I should have checked out and driven home despite having pre-paid for the room. On checking out I wasn't even asked if everything had been ok. I can honestly say this is the worst HI experience I have ever had- I suppose so long as either gold or platinum has led me to expect the little touches that go along with loyalty. # room upgrade, welcome note, bottle of water etc# August 10, 2013
Rated 5.0 out of 5.0 by Good position of hotel Our stay was very enjoyable, staff were friendly and very professional. August 3, 2013
Rated 4.0 out of 5.0 by Service Excellent Good stay within this hotel again, however a refurbishment of rooms is needed as a priority. Otherwise a great stay. 5 star staff as always. 5 stars for the upkeep of the grounds. 5 star for breakfast, 3 star for dinner menu however dinning staff were excellent. A bit more down to earth menus required. Well done the staff. August 2, 2013
Rated 5.0 out of 5.0 by Quiet refuge from M6 and very handy for Haydock Racecourse Although not Dog friendly, there are ample grounds for exercising a dog and the car park is adjacent to the ground floor rooms so security is good. August 1, 2013
Rated 5.0 out of 5.0 by Good stop over hotel near the M6 A good Holiday Inn with comfortable rooms, decent room service fare, and the staff are pleasant and efficient. We always stay here on way back from France to Scotland July 29, 2013
Rated 4.0 out of 5.0 by Beds a bit to firm for us. matress topper in form of quilt helped. We thoroughly enjoyed our stay, we would recommend to friends and neighbours. The only criticism is the Wi - Fi a bit expensive ! July 28, 2013
Rated 5.0 out of 5.0 by Always nice here. We have always had a good experience in this Holiday Inn. Staff are helpful and happy. Their standard rooms are very good. Pool etc good but beware of swimming groups taking up the pool on a Saturday. July 27, 2013
Rated 5.0 out of 5.0 by Excellent Staff make the hotel The hotel is getting a little old and tired although minor refurbishments are being done. The helpfulness and attitude of the staff are very good and nothing is too much trouble. This makes your stay and having to be away from home far better. July 19, 2013
Rated 5.0 out of 5.0 by Excellent service Staff friendly and helpful - a very pleasant stay. July 17, 2013
Rated 5.0 out of 5.0 by Perfect Stop Over I stayed a night at HI Haydock last week en route to London from Scotland. Hotel is in an excellent location straight off of M6 but still feels in a rural setting. Staff were helpful and pleasant. Only food I had was breakfast but the buffet was extensive and food was of a high standard. We loved the mini pancake maker!! July 16, 2013
Rated 5.0 out of 5.0 by One of the best I have already sent a message to customer service to applaud the manager and staff at this particular hotel.....Me and my husband stayed for two nights and could not find fault with anything at all ....All the staff where wonderful from front desk to dining room ....The food was excellent ...My husband and I travel quite a lot and spend some time in hotels abroad and in the UK ...We usually stick to the chain hotels in the UK because you usually know what to expect . This hotel was by far the best ....I have recommended it to all my family and friends ...We spoke to quite a few guests during our stay and it was no surprise that most of them are regulars ...We will be staying again soon ....I would recommend that this hotel be used for training other staff members for the level of customer service. I have only ever received service as good as this in the USA ..Congratulations July 15, 2013
Rated 5.0 out of 5.0 by Another Great Night We had a great day at the races and then went back to the Holiday Inn for a great night just to round off the day July 15, 2013
Rated 5.0 out of 5.0 by room and service wewre excellent This is our second stay and we would have no reservations in recommending this hotel. July 10, 2013
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