Rated 4.0 out of 5.0 by maryben Great service
Thank you to the great staff, especially Zhani, Abbie and Karen. We were so taken care of and the room was comfortable. We will return.
Mary, Maria & Ben
May 14, 2013
Rated 4.0 out of 5.0 by Emerybye Great Band in Lounge
Asked for a map of area, but front desk didn't have one.
May 10, 2013
Rated 3.0 out of 5.0 by CApt427 NEVER RECEIVED BONUS POINTS
UPON CHECK IN I WAS ASKED TO SPIN THE BONUS WHEEL BECAUSE OF MEMBERSHIP STATUS. I WON A 1000
BONUS POINTS ON THE WHEEL WHICH WERE SUPPOSE TO BE POSTED ON MY MEMBERSHIP WITHIN 2 DAYS.
AS OF 4-26-13 HAVE NOT RECEIVED BONUS POINTS.
THIS VISIT WAS 9 DAYS AGO. RATHER DISAPPONTED.
CARPET IN THE ROOM COULD USE A GOOD STEAM CLEANING STAINED ....
April 26, 2013
Rated 2.0 out of 5.0 by 7734 UGH
Thursday 18 April
1.Arrived around 9 pm.
2.Room was well away from the front desk and lobby.
3.Took several trips top unload car.
5.TV didn't work (during the Boston marathon news).
6.Called desk. I could move to another room in another wing. See 4 above.
A/C heater noisy.VERY NOISY.
Wasn't told of any meal availability so had breakfast with folks I nwas visiting.
Friday 19 April
1. Left at 0830.
2. Returned 1530. Room not cleaned.
3 1630 Maiud knockls. Told her I would leave ion 1/2 hour.
4. Left at 1700.
5. Returned at 2030. Room not cleaned.
Satutday 20 April
April 25, 2013
Rated 4.0 out of 5.0 by MT220 Friendly staff and good value
The staff was very friendly during my stay, and very patient. While the hotel was an older building, the room was well kept and clean
February 20, 2013
Rated 1.0 out of 5.0 by UnhappywithNJ Dontstayhere
Well after a terrible experience in Toms River, this was my last stop in NJ.
I did recieve a bottle of water and small bag of chips for being a Priority Member but they did not offer a room upgrade.
My biggest and main concern was this:
WAKING UP WITH BITES ALL OVER MY SHOULDERS AND LEGS.
It has been a week almost and I am still scratching the bites
This was absolutely the worst thing to have happen.
I threw my clothes in a garbage bag and directly to the wash when I got home and my suitcase (empty) is still in my trunk for fear of bringing anything home
Aside from that the place was noisy and the internet again was intolerable. Even the phone call to the tech people left me hanging with no call back
Do not stay here
January 30, 2013
Rated 3.0 out of 5.0 by kARM Decrease in quality
I was very disappointed at my recent stay at this hotel. The current management has let the quality of the hotel go down. It was noisy, dirty, my request for a handicap room was not honored and no effort was made to accommodate.
January 16, 2013
Rated 5.0 out of 5.0 by Baddaddy6265 mostly great
Great breakfast! Could not be better! 2 small nits to pick... my card was charged the first day. When I asked, I was told this was not a charge, but a hold. It was not. It was actually charged (spoke to AmEx rep... it was charged not held). Not a problem, but if it was supposed to be a hold, someone screwed up. When I told the front desk lady it showed up like a charge, she never even looked at my account on the computer. I do not know if it would have shown, but it would have looked better from a customer point of view when I was questioning it. My main concern was not that it was charged, but why it was charged on the first day. HI express does not do that anywhere else I have stayed with you. And I have done so in a lot of different places. Second thing, my room door did not always fully close on its own; most of the time, but not always. This was not really an issue except that out of almost 4 weeks there, on 2 occasions, I returned to my room at the end of the day to find the door not shut (presumably due to room service, since they had obviously been there). They need to be diligent in making sure rooms are closed when they are done. Otherwise, excellent. Will stay again on my return to the area.
January 2, 2013