Everything went well. Very smooth process for check-in and check-out. Everything worked. Bed was too stiff for my sleeping habits but better than most that I have experienced in Guatemala.[Less]
By Tony Th
My first impression on arrival was not as usual with Crowne Plaza, but I think the night attendant was not as experienced as other people on desk later in the stay.
No welcome for my loyalty[More]
I asked about the club lounge, was told they didn't have one, found out later that there was! ( Diana, great service to rectify my initial impression)
Hotel is a little tired, air con noisy but on the whole the staff [Less]
When we stayed at the Crowne Plaza, the staff was attentive and friendly. We were surprised that most staff we spoke with knew English. That really made the stay easier for us. We had both breakfast[More]
and dinner at the hotel and the food was delicious. The breakfast buffet was great! Beds were very comfortable and the room was clean. [Less]
Nice Hotel in the center of everything
I have stayed at this Holiday Inn before and came back because it is so convenient and it is easy to get around from here. There are a lot of good restaurants within walking distance.[Less]
Holiday Inn Guatemala City
This Hotel has a very good location, in a safe neighbourhood, close to bars and restaurants and yet very near to Airport.
Its building is modern and properly equipped, rooms are spacious and[More]
There is a small gym and swimming pool.
Breakfast is abundant and good quality, with hot dishes prepared on the spot.
The only negative issue is the sound insulation of the rooms, as noise from corridors and neighbouring rooms are heard and can be bothering at times.
Internet WiFi is fast, but cuts frequently so it is not too reliable.
All in all I recommend this property, as it offers good value for money. [Less]
Holiday Inn Guatemala
First stay and would come back. Clean, quiet and safe.
Prompt service at check in and check out. Front desk and bellmen all spoke English.[Less]
By Business World Traveler
Enoyed the stay. From a business perspective hotel located in affluent area for ease of walking and dinning options.[Less]
Very good business stay in Guatemala
Ideally located hotel near good restaurants and relatively close to the airport in zone 10.
Newly renovated rooms are very good, construction and renovation is currently on-going.
Although the room[More]
was renovated the bed was not and in need of a new mattress (dated).
Some old parts of the hotel look patched and in need of renovation.
Lounge service is well looked after by Sofia and her crew: attentive, professional and unsurpassed!
However, lounge complementary drinks are offered for one hour only with a really poor selection compared to other Intercontinental hotels worldwide.
Surprise fees/taxes were collected on departure with no prior knowledge, also hotel to airport transfers have a surcharge. [Less]
Enjoyable experience. I would stay at this property again on my next visit to Guatemala.[Less]