I had the worst experience dealing with IHG 800 customer service and this wasn't the first time either. If wasn't for the staff here at Fremont I would probably change my primary hotel group in the[More]
future. But the people here is what made the difference. Corporate could learn from them. I am a very loyal IHG member and was specifically told they could not help me.
Only when the locations GM intervened did I receive assistance. [Less]
Stayed overnight here before flying out of SFO, so we were able to make use of hotel shuttle and leave our car here while we were gone.
Bathrooms are postage stamp size and very awkward if you are a[More]
large person or elderly.
Beds, pillows, amenities were great. Breakfast buffet had many hot and cold choices and were restocked frequently by staff.
Directions on hotel site was confusing when trying to drive to hotel, mostly due to re-construction of freeway ramps outside of front of the hotel. [Less]