This property is very nice but they need to start paying attention to the maintenance of the rooms and bathrooms in general. The carpet is sad, there were a lot of gashes and marks on the walls and[More]
doors and the bathroom was not very sanitary compared to another Candlewood Suites located in Lake Forest. There are many nice elements of this property, such as the free laundry with great washers and dryers (commercial) , free parking, nice staff members, more than typical selection of Cupboard items to purchase (food items) and free internet that behaved relatively well. They do not give a final bill upon checkout however if you book the room on a third party website and even though they run your card for 'incidentals' and it creates a 'hold' on money on that card, they do not give you a final bill which shows an 'all clear.' ALSO, be aware that the Candlewood Suites corporation WILL NOT AWARD ANY POINTS FOR YOUR STAY IF YOU BOOK WITH A THIRD PARTY ENTITY. I find this to be the height of snobbish because no other hotel has this policy. [Less]
"Excellent staff, extremely helpful, value for money"
By Kat C
We have been on the road from San Francisco to LA and we have stayed in various hotels as we stopped to visit different places. This is among one of the best so far, as we have paid far more for[More]
others and tried to book for similar level hotels.
Staff is super helpful and helped to find my ihg membership and let me have a latter check out, as I joined the club long time ago but somehow lost my membership number.
I am truly happy with the overall experience. Since I couldn't find another pillow choice in the room, Only suggestion I have is the pillow, as I have cervical and spine problem, it is too soft for me. [Less]