I had the worst experience dealing with IHG 800 customer service and this wasn't the first time either. If wasn't for the staff here at Fremont I would probably change my primary hotel group in the[More]
future. But the people here is what made the difference. Corporate could learn from them. I am a very loyal IHG member and was specifically told they could not help me.
Only when the locations GM intervened did I receive assistance. [Less]