Home away from home
We stay at this Holiday Inn Express in Ludlow monthly, when we come up to visit the kids and grandkids. It is easy to get to, and situated perfectly for us, as the kids are in Springfield and
Belchertown, and this hotel is right in between!
We are always greeted warmly and now, after numerous stays, we are recognized and feel even more like "old friends". This is an honest and consistent representation of what EVERY interaction with the staff at this hotel is like. Without exception, you will find the staff to be professional, courteous, helpful, considerate, patient and friendly. From the manager on down.
Because it is a chain, you get the consistency in the things you come to expect: Clean, secure, quiet, comfortable rooms, nice breakfast display. The beds are amazing, and we always get the king-size bed, and it is firm yet giving, and we get a great night's sleep every time!
However, because it is a chain you do NOT expect the personal touch, and the kindness and consideration.
Stay here if you need to stay in this area. They never disappoint! [Less]
GREAT HOTEL IN A GREAT TOWN!!
Unfortunately, I had to vacate my home for two weeks, hence my stay at the hotel. What a great hotel!! The staff, which includes GM Melissa, the front desk staff, the maintenance crew and the
breakfast ladies were awesome!! The customer service everyone demonstrated was very impressive. I most definitely felt welcome and special. The breakfast was great, with a good variety of items. The hotel itself and the rooms are very clean, unlike so many other hotels. I would highly recommend this hotel to anyone. Overall, I was very impressed with the kind and caring service shown to me during my 15 day stay. I would like to thank everyone for being so kind and attentive, I greatly appreciate it!! [Less]