For your evening enjoyment, our heated indoor swimming pool and whirlpool tub are great spots for relaxation any time of year! In the morning, come down and join us for a spectacular full, hot breakfast buffet that is included in your room rate.
Watch for the opening of the Richmond Outlets and harley davidson all just minutes away near the Bass Pro Shops, and The Fish Market Restaurant.
Our 100% smoke free hotel is located conveniently off of historic Broad Street near the Interstat64 and I95 intersection, near Richmond International Speedway and just 4 miles Lewis Ginter Botanical Garden. Hotel amenities include Crossroads Bar and Grille, a Fitness Center and free high-speed, wireless Internet access throughout the hotel and open air parking lot equipped with over 300 spaces.
The Holiday Inn Express in downtown Richmond offers you a premiere location with convenient access to the financial, Capitol and Riverfront districts and Virginia Commonwealth University's Academic and MCV campuses.
Our new Richmond Airport hotel is ideally located for your travel destinations. We're halfway between Washington, D.C. & Virginia Beach, halfway between Boston and Orlando and in the heart of Virginia.
We proudly offer complimentary Express Start Breakfast featuring two hot items daily - omelets with cheese, sausage or bacon, biscuits and gravy. Suites feature Kohler Shower Heads and Stay Smart Bedding. We have wireless high speed Internet access for our guests on the go, and free high speed Internet access in each guest room.
New Completely renovated Holiday Inn Express! You have many room designs to choose from including a single King bed with a Sofa bed or a single chair to add more floor space, or having two beds in your room with Double, Queen and King options! Enjoy our firm or soft pillows waiting on the bed, along with fresh, clean linens to sink into.
I went on a business trip with 3 co-workers. Overall the hotel was good. However when we checked in, the lady at the front desk mixed the rooms and the credit cards. Later after we tried to get it[More]
straight she tried to blame us and whoever reserved the room. Everything was finally straighten out at the end.
On a seperate note when I tried to do laundry I called the front desk to get change. The lady at the front desk (Sam) told me I could get change at the game room. The machine didn't take my $5 bill so I asked her for change, she told me: "I only have five $1 bills". I asked for a different $5 bill. The machine still wouldn't take the money. I asked her for change and she responded "I can't give you change, I might need the change if a customer pays in cash" then she told me I could get change in the gas station across the street. After changing clothes, I went and got change but they only had 4 quarters. When I got back I asked her for quarters and tried to explain her that she just denied change to an actual customer just so she could have change for another customer that might never show up. She then asked me "Are we going to make a big deal about this?" I calmly responded " I'm not, I just want you to understand what you just did" She then went on a rant about how she was going to be there for 12 hours and she could not afford to be without change.
I have been working in customer service for over 15 years. Your job is to please the customer. However in this case it was a lack of customer service and common sense. She denied an existing customer change in case a hypothetical "cash paying" customer arrived. On top of that she had an attitude. At least the rest of the hotel staff were very friendly, especially the ladies attending the breakfast area and the gentlemen who checked us out of the hotel. I truly believe those two should receive customer service training. [Less]