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Rated 4.1 out of 5 by 70 reviewers.
Rated 5.0 out of 5.0 by Well worth the stay We were returning off holiday & needed to stay at a hotel after a long haul flight from the USA. We asked if it was possible to check in early (12:00) & this was easily accommodated. So a big thanks is in order, as we were extremely tired. With regards to the hotel, it was definately the place to stay & relax before driving home. The staff were excellent & they could not do enough for you, so again thankyou! The only slight critisism was that the hotel looks a little tired & could probably do with a bit of TLC. But this is only a minor moan, as it is the people who make your stay. April 19, 2013
Rated 5.0 out of 5.0 by Easter bank holiday stay Excellent stay over the bank holiday weekend. We stayed for 1 night and spent a day at Whipsnade Zoo. Pool superb along with breakfast. Hotel staff very polite, friendly and helpful. Would definately return. April 8, 2013
Rated 5.0 out of 5.0 by Great value Brilliant location for motorway. Great facilities and staff. A lovely stay. April 7, 2013
Rated 1.0 out of 5.0 by Rooms out dated and tired, lack of cleanliness. We ave not stayed at this hotel for a while, the first room we where given was not clean, and smelt very bad. Bathroom was dirty and toilet was blocked. We where moved to another room and bins in room still had rubbish in from previous guests. We arrived late and could not move to another room. Would think twice about staying again at this hotel. Bathrooms all in need of a refurbishment. Think twice before booking. We use this group of hotels a fair amount, this is the worse we have styled in. April 6, 2013
Rated 3.0 out of 5.0 by no as good as usual evening meal waited 1 hour for main coarse poor service sink plug broken April 6, 2013
Rated 4.0 out of 5.0 by comfortable bed and friendley service all staff friendley and welcoming, room and bed comfortable bathroom needed updating but still clean and useable restaurant food and service good April 6, 2013
Rated 5.0 out of 5.0 by Excellent Service I love this Hotel the staff are really helpful and friendly and the food is excellent. Rooms are okay but facilities and staff make up for any shortfall here. March 24, 2013
Rated 5.0 out of 5.0 by Great room, food, health club and staff We stayed here to visit Harry Potter Studios and it was great. We were 2 adults and a 5 year old and the hotel was great for us as a family and very accommodating of our 5 year old who loved the Harry Potter DVD corner with pop corn. The food was also great at both dinner and breakfast. All of the staff were fantastic and the cost of the room was great value. We used the pool, steam room and sauna which was real bonus. Highly recommend this hotel and will be trying Holiday Inn again as so impressed. March 20, 2013
Rated 4.0 out of 5.0 by Enjoyable A well run and comfortable hotel. I had lunch and breakfast that was very good. Room was clean but used. TV was okay with a number of channels. I did not use the movie channels. The bar was okay. The bathroom was okay but worn. The sink seemed blocked so I ran the taps and took the plug out. On my first morning I was showering (10.00am) and the shower stopped I just managed to get some water on me to get rid of the soap. On enquiring why the water stopped the hotel told me there was an emergency shut down for repairs. I accepted this as I appreciate these things happen. Apart from the above my stay was comfortable, and will return next year. March 20, 2013
Rated 3.0 out of 5.0 by Old Hotel - New Staff Prior to this stay I last visiting the hotel for a meeting 19 years ago! Was good to be greated by either free drink and snack or 500 points (points, work pick up the food bill so no benefit to me) I wasnt sure what to expect but the room was just right, the bed was comfy, perfect pillows and typically for hotels of this era - no power sockets by the bed :( The hotel might be older, but the staff were so new they still had the wrappers on, very (read 'over') kean and friendly. I like my service to be relaxed and informal so once the corners are knocked off will be interesting to revisit. Overall an average score, more experienced staff and warmer room service food would move it to a 4 star review. March 18, 2013
Rated 2.0 out of 5.0 by People good, ambience poor If there is one thing I hate sitting in a hotel lounge is Sky sports on full volume and the hotel piped music in the background. How is anyone meant to relax with these two sounds competing with each other? The rooms are basic. The bed is one of the most uncomfortable beds I have ever slept in. I failed to identify the difference between a soft pillow and a hard pillow - they both seemed like bricks to me. The staff working in the hotel were friendly and they showed empathy. March 2, 2013
Rated 5.0 out of 5.0 by Amazing hotel and amazing service I would recommend this hotel to anyone. Hotel lovely, rooms very comfortable, food amazing and a breakfast to die for. Staff went above and beyond what we expected. Very happy and will stay again February 21, 2013
Rated 3.0 out of 5.0 by Feedback I have stayed at a number of holiday inns, but this one now looks tired and could really do with refurbishing, the children's bed was not made when we arrived, not enough towels, or milk for tea or coffee. Shower was not working properly, nearly scalded myself, bathroom really needs updating, January 26, 2013
Rated 4.0 out of 5.0 by Comfortable rooms Comfortable rooms and staff always helpful. Food always good especially the buffets. January 21, 2013
Rated 4.0 out of 5.0 by Great hotel Great hotel in good location very comfortable bedroom with plenty of space. Tea and coffee in bar area expensive. Nice leisure facilities all staff helpful January 18, 2013
Rated 4.0 out of 5.0 by TURN THE LIGHTS UP Lovely bedroom with plenty of space and very quiet. Spa facilities were fantastic, including swimsuit spinner and hairdryer. Bedroom lighting is ABYSMAL. Bathroom has bright lighting, but there was nowhere in the room with enough light to read by. How about a properly lit bedside light? Breakfast wasn't very hot and bacon was dry and hard. January 16, 2013
Rated 3.0 out of 5.0 by Good Breakfast and Dinner selection We booked this hotel for the location being close to Harry Potter World and the great dinner, bed and breakfast rate which did not disappoint. The room we stayed in was quite cramped but then there were 2 adults and two children. I was expecting a King size bed and a sofa bed or maybe two doubles but we had one double and a pull out bed for the kids so our night's stay wasn't very comfortable! On booking I did ask for a larger room but no mention was made of this when I checked in so I assumed the hotel was full or the larger rooms were taken. However the hotel seemed quiet so I have assumed you get what you pay for...!! There was no recognition of being a priority club member but then I am new to this! Overall stay was fine, pool was clean, food ok, location great, price excellent but would have preferred a comfier more spacious room. January 9, 2013
Rated 5.0 out of 5.0 by Great Wind Down after Xmas/New Year Had an excellent time as always at this hotel. Friendly, efficient reception on book in. Staff couldn't do enough for us throughout our entire stay. My wife and i enjoyed a very relaxing stay here following a hectic festive period. Ideal place to relax, Despite being near to the Leisure Centre, which we requested when booking, the ground floor room was very quiet and lined curtains and pillow choice assisted in a great nights sleep. We made full use of Spirit Health club which contained a range of fully serviced gym equipment., The pool was also an ideal temperature after using the warm jacuzzi, sauna and steam room. We were advised at check in that there was a private party in on the Friday night but the hotel is arranged in such a way that we never heard any of the celebrations. I would highly recommend this hotel for a relaxing, peaceful stay. January 9, 2013
Rated 5.0 out of 5.0 by Lovely I have visited this hotel for 1 night stop overs 3 times in the last year. I have never been disappointed, the welcome has always been friendly, the reception area very attractive, the rooms clean and the staff have always been polite, a great breakfast is served in a bright and pleasant dining room. January 8, 2013
Rated 5.0 out of 5.0 by very wellcoming,great service we all had a lovely xmas there the staff could not do enough for us the xmas meal was lovely we have stayed there at weekends through out the year and have allways been well looked after , we would recomend this hotel to all :0) thanx January 3, 2013
Rated 4.0 out of 5.0 by A pleasant change. Staff were very helpful,even found me a charger for my phone. Food and catering staff went out of their way to help. January 2, 2013
Rated 5.0 out of 5.0 by Excellent stay over Christmas break I don;t see why I should write over 50 characters but I will say that the hotel was excellent in all respects, good value over the Christmas break. A nice touch was the comlimentary bubbly on Christmas Day January 2, 2013
Rated 4.0 out of 5.0 by Great atmosphere, very helpful, friendly staff This must be our 4th or 5th stay here, we have friends living just down the road. Offers excellent value. Staff are always very friendly and helpful. Also it's quite buzzy, in the evenings there is a great atmosphere, bar area in particular. Like the conservatory area where you eat. We ll be going again!! December 15, 2012
Rated 4.0 out of 5.0 by Good location and service The staff were very friendly and helpful, and the hotel was clean and comfortable, although the bathroom plumbing needs refurbishment. There was ample choice for breakfast although the hot dishes were only luke warm (this seems to be the same where ever we go). Overall I would recommend a stay here. December 13, 2012
Rated 5.0 out of 5.0 by Helpful friendly staff. All of the staff were very friendly, efficient and helpful. Our children particularly enjoyed the breakfast and the staff. December 9, 2012
Rated 5.0 out of 5.0 by Exceptional staff, room excellent We were both very impressed with the high standard of customer service from ALL staff.. The Hotel is well appointed in all areas and our room was excellent. We will definately be staying here again. Thank you December 7, 2012
Rated 3.0 out of 5.0 by Mr Honestly the room and the bathroom do not fit the standard of the hotel...very dirty on the roof ...bathroom is dirty...please if could be inspected then you will understand what I mean. December 4, 2012
Rated 4.0 out of 5.0 by Great Bed wish I could take it home Will stay at Hemel Holiday Inn whenever I'm in the area November 14, 2012
Rated 1.0 out of 5.0 by Excellent staff expensive mistake. I have stayed at this hotel before and was extremely happy with the service i received. The facilities and location are ideal for me. HOWEVER, MY LAST STAY I WAS QUOTED A CHEAP PRICE ELECTRONICALLY AND DOUBLE CHECKED IT OVER THE PHONE. I WAS ACTUALLY CHARGED FOUR TIMES THE AMOUNT AND THEY CLAIM THAT THEY COULD DO NOTHING FOR ME. I ONLY REALISED THE ADDITIONAL CHARGE AFTER READING MY CREDIT CARD BILL. BE WARNED. Unfortunately i will not be using this company again. November 12, 2012
Rated 5.0 out of 5.0 by All-round excellent service This hotel gets consistently good reviews and I can only endorse them. Everything about our stay was excellent and the staff were cheerful and helpful.The local village is pretty with two reasonable hostelries, good food, real ale and good live music. The hotel is well located for visiting St Albans, a beautiful market town with a stunning cathederal. Hemel Hempstead is prettty, with a good shopping centre and an inexpensive, Oriental Buffet restaurant. The Grand Union canal is nearby and the scenery is beautiful. For Harry Potter fans, the Warner Brothers studios are approximately 20 minutes drive from the hotel and the roads are well sign-posted.. November 11, 2012
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