Rated 4.1 out of 5 by 124
Rated 5.0 out of 5.0 by watson2425 Overall excellent
Once again our stay was superb. Such a friendly hotel with caring staff. Always look forward to staying at Hemel.
The hotel shows very high standards and in three words I would describe our stay as excellent, excellent, excellent.
November 2, 2012
Rated 4.0 out of 5.0 by Bilbo Handy and comfortable
Very handy for Harry potter studio tour. Meal in evening was good quality and the pool was excellent. Only downside was we could not take dog in.
October 28, 2012
Rated 5.0 out of 5.0 by Silverfox52 Late Booking
This was a late booking made on the spur of the moment. We were both more than happy with the hotel and level of service we received and will be using this hotel again
October 19, 2012
Rated 1.0 out of 5.0 by Bary Toilet, cleanliness
First visit: Room was in a poor state. They moved us to another room at around midnight. Not very happy.
Second visit: No toilet rolls or tissues when arrived. Had to call receptionist to get them.
First thing in the morning toilet flush system stopped working. Had to wait full hour before I could flush. Very disappointed.
October 19, 2012
Rated 4.0 out of 5.0 by JSS1 Pity about the bed!!
Overall, a really good hotel and facilities. The staff were really top notch. The food was consistently excellent. Unfortunately the bed was probably the most uncomfortable one I have ever tried to sleep in.
October 18, 2012
Rated 5.0 out of 5.0 by Jay12 short stay
My daughter and I stayed here when we were visiting the Warner Brothers studio Harry Potter Tour we had a lovely time it was busy but the hotel was still quiet we slept well and it was only 10 minutes away from where we needed to be. Hemel Hempstead itself is well worth a look!
October 15, 2012
Rated 4.0 out of 5.0 by Cycling Our cycling trip stay
We were on a tight schedule for our cycling trip, your reception staff made the extra effort to ensure we had somewhere safe to store our bikes overnight and in addition made up a take away breakfast bag as we needed to be on the road early Sunday.
October 13, 2012
Rated 1.0 out of 5.0 by Mimiandlucas Absolutely AWFUL...
We booked a night at the hotel, based on customer reviews and on the availability of the leisure facilities. We have three children under 7 and we decided to take our middle child away for a treat on her own. She suffers with Autism so isn't great at staying at people's houses, and she has been through a lot recently so we figured a little holiday would do her the world of good.
It was also our 10th wedding anniversary so it was to be a lovely weekend for us too.
When we arrived I was pleased to see the little stand in reception offering goody bags and popcorn for their youngest guests. Our daughter was chuffed with her little bag of goodies and we were happy that she would be having a lovely time.
How wrong we were..
We checked in and went strait to our room to show our daughter when she would be sleeping. Because of her condition she finds it hard to settle so making her comfortable was our priority.
We opened the door and found a printout on our bed informing us that the pool would actually be closed the next day! I couldn't believe that we: a, hadn't been told this on booking and b, hadn't been told this on check in. So, off I went down to reception. The response I got was that it was ok because they would pay for us to go to the leisure centre which is 15 minutes away! Our daughter doesn't swim in public pools because she can't cope with the noise, which was why we had chosen a hotel with a pool.
I then went back to the room to try and have a nice time regardless. But I soon realised that there was actually no bed in there for her.
So, I went BACK to reception AGAIN. They told me they had made a mistake and gave me new room keys.
Eventually we made it down to dinner ( our package included dinner and breakfast). We were asked to have the buffet carvery because they were so busy that the menu would take a long time to prepare...which is bad service in itself...but thee were only about 6 tables of diners and no more arrived whilst we were there! The starter was vegetable soup. Our daughter has severe allergies to peas so I asked whether there were any in the soup. The reply was that she 'didn't think so'...so we couldn't let her have it just incase. The carvery was awful - Yorkshires that were like bullets, veg like mush. Pudding was a choice of two cakes and we tried both, one was still frozen in the middle.
The next morning we packed up to leave. I wasn't desperate to hang around as our experience had been so awful and I was just gutted that not only had our anniversary been awful, but our daughter had not experienced any of the things we had told her she would an we couldn't make her understand why. As we were leaving the room with our bags and our 6 year old, the cleaners were in the room opposite. The door was wide open and their conversation was clear to understand, including a very bad expletive that I wouldn't have wanted an adult to hear, let alone a small child.
At reception I was told I would be offered another night at the same hotel as a complimentary token ( not to include dinner or breakfast), and indeed, the voucher arrived a few days later. But, to be honest, I couldn't take my daughter back incase we experienced the same thing, and I wouldn't want to risk it happening to my other children either, so I can't see us using it.
October 12, 2012
Rated 4.0 out of 5.0 by Anna210 Pleasent stay
Stayed at Holiday inn Hemel 3rd - 5th October on a dinner deal. We have stayed at this hotel before and this is our 4th or 5th stay here. Rooms are clean and comfortable. We had breakfast in our room one morning and can thoroughly recommend it (well worth the tray charge).
We had dinner on Friday evening which was very nice, though we did have to wait a good 15 minutes before we received our wine, and I am guessing only then as I asked twice! There were only 3 other couples in the restaurant so there was no clear reason for the delay apart from the waitress chatting and laughing! They did get our order muddled up, wrong starters at first and then gave us the wrong steak but as a couple, swapping steaks is not really an issue, little mistakes are easily made, and easily forgiven.
The following morning I had to get up and ask someone for tea and coffee, as we were ignored by the again 'busy' chatting waitresses. This however did not spoil our weekend break and I would still recommend this as a nice place to stay.
October 12, 2012
Rated 5.0 out of 5.0 by Babsco How a hotel should be.
My partner and I stayed one night at the Holiday Inn, Hemel Hempstead and could not have asked nor expected a better service. The room was spotless and thoughtfully furnished which was conducive to a good nights sleep. The food was excellent with plenty to choose from. The staff were very helpful and understanding. We will always use Holiday Inns in future. L J Coles
October 5, 2012
Rated 1.0 out of 5.0 by terence Hemel Hempstead visit
At diner we found the dining room freezing cold & the chairs uncomfortable.
Breakfast was OK but we never received the tea we requested, left in the end without.
September 26, 2012
Rated 5.0 out of 5.0 by Particular No complaints
My friend & I enjoyed a very comfortable weekend stay at this hotel, using it as a base for days out.
Quiet, well-lit (but nicely dark at night), well-equipped room with 2 armchairs & gorgeously comfortable beds. Excellent food & good service.
Would have been nice to have :
a magnifying mirror in the bathroom
a shower cap & more toiletries
biscuits - though we didn't need them!
Would definitely recommend & would stay again.
September 24, 2012
Rated 5.0 out of 5.0 by Rich36 Lovely hotel and great staff
Second time I have stayed at this hotel, the first time was with my wife on our wedding anniversary. The hotel facilities are great and the staff made our stay really enjoyable, so much so that we popped back for another visit a month later but this time we took our 4 young kids and stayed in the hotels family room, which is like a hotel within a hotel.
Would highly recommend a visit, we will one day pop back for another family weekend break.
September 24, 2012
Rated 5.0 out of 5.0 by Sar39 Great hotel great staff
This hotel is one of the best we have stayed at we'll worth paying the extra for the breckfast
September 22, 2012
Rated 4.0 out of 5.0 by flashgitindenial WiFI & TV
What stopped me giving this property an excellent rating was that I was unable to log on to the wifi in my room using the correct username and password and the digital TV picture kept freezing, rebooting etc. I did not eat at the hotel so am unable to comment re food etc.
September 15, 2012
Rated 5.0 out of 5.0 by ttracer great room
fast and friendly service upon arrival after a look around the hotel discovered a good amount of facilities to wind down and relax which was needed after a long drive down earlier in the day great room plenty of space and very clean would recommend to anyone.
September 5, 2012
Rated 5.0 out of 5.0 by LC1962 Great Stay
Excellent venue & location. Great staff. Food variety to suit all pallets.
August 11, 2012
Rated 5.0 out of 5.0 by naftaf13 Olympian Gold for HI Hemel Hempstead
First, and not the last, time I've stayed at Hemel. From the moment I walked in, I was made to feel like a valued customer. Front desk were effecient but managed to be fun/friendly as well. My room was very comfortable, I liked the option of being able to open windows and/or use aircon. The rooms/corridor are quiet - despite some guests.
I only ate in room or at the bar (with a big screen - watching the olympics was a must). The food was good quality and overall there was enough variation in the menu for most. If I have one compliant its that there are not enough vegetable options - I'd happliy drop chips for veg.
The leisure facilities were very busy but good - nice to have a reasonable hotel swimming pool.
Considering the hotel was very busy due to the school holidays, olympic's and general business, the hotel exuded calm.
Thank-you for a pleasant stay.
August 9, 2012
Rated 5.0 out of 5.0 by dm1990 Great Services
From check in to check out the staff were fantastic, nothing was too much effort from informing us about the local area to helping us with anything we needed/wanted during our stay, 5*!!!
July 23, 2012
Rated 4.0 out of 5.0 by john1234 Very good: pity about menu
A comfortable hotel that offers very good value. Convenient location within minutes of M1; garage and
M&S simply food adjacent - but not much else. Staff superbly helpful and efficient. Pool, gym and sauna are good. Loads of car parking. Food well prepared and reasonably priced but menue is not our taste. It needs to be more traditional.
July 12, 2012
Rated 4.0 out of 5.0 by edward07 wedding party
was informed about wedding party but advised we were in quiet room but it was not the case as it was still very noisy at one oclock
July 12, 2012
Rated 5.0 out of 5.0 by Razor Relaxing
A very well run hotel with well trained staff generating a very relaxed atmosphere.
July 11, 2012
Rated 5.0 out of 5.0 by dm1990 Great Service
Loved it, fantastic staff, especially the night staff
July 10, 2012
Rated 5.0 out of 5.0 by Rugby Nice hotel, some staff could be better
A nice well located hotel very convenient for the M1 motorway. Pleasant rooms and a reasonable restaurant however the attitude of one or two members of staff suggests training is required. For example the check in staff were excellent while the bar and restaurant staff gave us the feeling they were doing us a favour by serving us a meal and drinks.
July 10, 2012
Rated 5.0 out of 5.0 by Rick001 Business trip
Stayed with this hotel as I had a business meeting the next morning. Stay was very relaxing, food was great, staff very friendly in the bar. Will stay again in future.
July 10, 2012
Rated 4.0 out of 5.0 by Robert A large party of people
The welcome & service given to me as a part of a large group was as good as I receive as an individual. This is not always the case, so well done to the staff at Hemel Hempstead.
July 10, 2012