Rated 4.1 out of 5 by 150
Rated 2.0 out of 5.0 by Huntie35 People good, ambience poor
If there is one thing I hate sitting in a hotel lounge is Sky sports on full volume and the hotel piped music in the background. How is anyone meant to relax with these two sounds competing with each other?
The rooms are basic. The bed is one of the most uncomfortable beds I have ever slept in. I failed to identify the difference between a soft pillow and a hard pillow - they both seemed like bricks to me.
The staff working in the hotel were friendly and they showed empathy.
March 2, 2013
Rated 5.0 out of 5.0 by TraySRI Amazing hotel and amazing service
I would recommend this hotel to anyone. Hotel lovely, rooms very comfortable, food amazing and a breakfast to die for. Staff went above and beyond what we expected. Very happy and will stay again
February 21, 2013
Rated 3.0 out of 5.0 by Ibbister Feedback
I have stayed at a number of holiday inns, but this one now looks tired and could really do with refurbishing, the children's bed was not made when we arrived, not enough towels, or milk for tea or coffee. Shower was not working properly, nearly scalded myself, bathroom really needs updating,
January 26, 2013
Rated 4.0 out of 5.0 by Wbmole Comfortable rooms
Comfortable rooms and staff always helpful. Food always good especially the buffets.
January 21, 2013
Rated 4.0 out of 5.0 by Tracynorthcat Great hotel
Great hotel in good location very comfortable bedroom with plenty of space. Tea and coffee in bar area expensive. Nice leisure facilities all staff helpful
January 18, 2013
Rated 4.0 out of 5.0 by TOPHER TURN THE LIGHTS UP
Lovely bedroom with plenty of space and very quiet.
Spa facilities were fantastic, including swimsuit spinner and hairdryer.
Bedroom lighting is ABYSMAL. Bathroom has bright lighting, but there was nowhere in the room with enough light to read by.
How about a properly lit bedside light?
Breakfast wasn't very hot and bacon was dry and hard.
January 16, 2013
Rated 3.0 out of 5.0 by Tricia22 Good Breakfast and Dinner selection
We booked this hotel for the location being close to Harry Potter World and the great dinner, bed and breakfast rate which did not disappoint.
The room we stayed in was quite cramped but then there were 2 adults and two children. I was expecting a King size bed and a sofa bed or maybe two doubles but we had one double and a pull out bed for the kids so our night's stay wasn't very comfortable!
On booking I did ask for a larger room but no mention was made of this when I checked in so I assumed the hotel was full or the larger rooms were taken. However the hotel seemed quiet so I have assumed you get what you pay for...!! There was no recognition of being a priority club member but then I am new to this!
Overall stay was fine, pool was clean, food ok, location great, price excellent but would have preferred a comfier more spacious room.
January 9, 2013
Rated 5.0 out of 5.0 by Allor Great Wind Down after Xmas/New Year
Had an excellent time as always at this hotel. Friendly, efficient reception on book in. Staff couldn't do enough for us throughout our entire stay. My wife and i enjoyed a very relaxing stay here following a hectic festive period. Ideal place to relax, Despite being near to the Leisure Centre, which we requested when booking, the ground floor room was very quiet and lined curtains and pillow choice assisted in a great nights sleep.
We made full use of Spirit Health club which contained a range of fully serviced gym equipment., The pool was also an ideal temperature after using the warm jacuzzi, sauna and steam room.
We were advised at check in that there was a private party in on the Friday night but the hotel is arranged in such a way that we never heard any of the celebrations. I would highly recommend this hotel for a relaxing, peaceful stay.
January 9, 2013
Rated 5.0 out of 5.0 by Heather64 Lovely
I have visited this hotel for 1 night stop overs 3 times in the last year. I have never been disappointed, the welcome has always been friendly, the reception area very attractive, the rooms clean and the staff have always been polite, a great breakfast is served in a bright and pleasant dining room.
January 8, 2013
Rated 5.0 out of 5.0 by diana3 very wellcoming,great service
we all had a lovely xmas there the staff could not do enough for us the xmas meal was lovely we have stayed there at weekends through out the year and have allways been well looked after , we would recomend this hotel to all :0) thanx
January 3, 2013
Rated 4.0 out of 5.0 by grumpy1 A pleasant change.
Staff were very helpful,even found me a charger for my phone. Food and catering staff went out of their way to help.
January 2, 2013
Rated 5.0 out of 5.0 by TheGrump Excellent stay over Christmas break
I don;t see why I should write over 50 characters but I will say that the hotel was excellent in all respects, good value over the Christmas break. A nice touch was the comlimentary bubbly on Christmas Day
January 2, 2013
Rated 4.0 out of 5.0 by Hempy Great atmosphere, very helpful, friendly staff
This must be our 4th or 5th stay here, we have friends living just down the road. Offers excellent value. Staff are always very friendly and helpful. Also it's quite buzzy, in the evenings there is a great atmosphere, bar area in particular. Like the conservatory area where you eat. We ll be going again!!
December 15, 2012
Rated 4.0 out of 5.0 by Alan69 Good location and service
The staff were very friendly and helpful, and the hotel was clean and comfortable, although the bathroom plumbing needs refurbishment. There was ample choice for breakfast although the hot dishes were only luke warm (this seems to be the same where ever we go). Overall I would recommend a stay here.
December 13, 2012
Rated 5.0 out of 5.0 by Mac123 Helpful friendly staff.
All of the staff were very friendly, efficient and helpful. Our children particularly enjoyed the breakfast and the staff.
December 9, 2012
Rated 5.0 out of 5.0 by MegsandRick Exceptional staff, room excellent
We were both very impressed with the high standard of customer service from ALL staff.. The Hotel is well appointed in all areas and our room was excellent. We will definately be staying here again.
December 7, 2012
Rated 3.0 out of 5.0 by Fiha Mr
Honestly the room and the bathroom do not fit the standard of the hotel...very dirty on the roof ...bathroom is dirty...please if could be inspected then you will understand what I mean.
December 4, 2012
Rated 4.0 out of 5.0 by oldbloke Great Bed wish I could take it home
Will stay at Hemel Holiday Inn whenever I'm in the area
November 14, 2012
Rated 1.0 out of 5.0 by MrLodge Excellent staff expensive mistake.
I have stayed at this hotel before and was extremely happy with the service i received. The facilities and location are ideal for me.
HOWEVER, MY LAST STAY I WAS QUOTED A CHEAP PRICE ELECTRONICALLY AND DOUBLE CHECKED IT OVER THE PHONE.
I WAS ACTUALLY CHARGED FOUR TIMES THE AMOUNT AND THEY CLAIM THAT THEY COULD DO NOTHING FOR ME.
I ONLY REALISED THE ADDITIONAL CHARGE AFTER READING MY CREDIT CARD BILL.
Unfortunately i will not be using this company again.
November 12, 2012
Rated 5.0 out of 5.0 by gogsrule All-round excellent service
This hotel gets consistently good reviews and I can only endorse them. Everything about our stay was excellent and the staff were cheerful and helpful.The local village is pretty with two reasonable hostelries, good food, real ale and good live music. The hotel is well located for visiting St Albans, a beautiful market town with a stunning cathederal. Hemel Hempstead is prettty, with a good shopping centre and an inexpensive, Oriental Buffet restaurant. The Grand Union canal is nearby and the scenery is beautiful. For Harry Potter fans, the Warner Brothers studios are approximately 20 minutes drive from the hotel and the roads are well sign-posted..
November 11, 2012
Rated 3.0 out of 5.0 by Valdo236 Double lock your doors
A bit of a shock when the maintenance man unlocked the door and came in to our room without knocking! Not Happy
Make sure you get down early enough for breakfast because we arrived at 9.20 but were asked to hurry up and get our hot breakfast because the chef wants to clear down, Chef turned hot lights off when we were getting our hot breakfast, They cleared all the toasting machines away so could not have any more.
November 10, 2012
Rated 5.0 out of 5.0 by Bary Very comfortable, convinient and relaxing
Although I was disappointed last time but this time everything was perfect. We enjoyed our stay.
November 5, 2012
Rated 5.0 out of 5.0 by AndyKS Wonderful short break location
Our family of three stayed at The Holiday Inn using it as a base for visiting London. This proved to be one of the best short breaks on so many fronts. We stayed over the half term holiday (first weekend) and though we were only in the hotel at the 'front' and 'back' ends of the day, what we experienced was superb. Staff were very courteous and helpful: first impressions do count. Our room was somewhat dated but once the tv was fixed immediately by a member of staff it was absolutely fine. The leisure club was excellent: a good length pool, and sizeable sauna/steam room etc. As for breakfast it was as good as any 4 star hotel and we could not have asked for anything more. Yes, on the sunday morning it was very busy but everything still functioned and on monday it was a sea of calm.
The short drive to Hemel station meant we could be in the centre of London in 30 minutes and by buying the London Travelcard under £12 each for all transport to and within London each day we were able to maximise our exploration of the capital. For value for money I do not think this hotel could be beaten and beyond that, the pleasant staff secured a great stay.
I would put Holiday Inn Hemel M1 junction as the best value location we have stayed in and we will certalinly use it again when visiting London.
November 4, 2012
Rated 5.0 out of 5.0 by NevilleLongbottomRules Proximity To Harry Potter!
This is a great hotel which is not very far from the Harry Potter Studio Tour and as such there are lots of children casting spells with their newley aquired wands or robed in their favourite Hogwarts house colours. The hotel is also great because there is a family friendly pool and a new gym for the adults.
November 4, 2012
Rated 5.0 out of 5.0 by TAG2012 A good night
The hotel was easy to find from the M25, and made a good base for our stay in the area. The breakfast croissants were the best we had ever had.
November 3, 2012
Rated 5.0 out of 5.0 by Mike14 Enjoyable stay within easy reach of London
We have been to this Holiday Inn several times before, the welcome we received this time was very mechanical from the reception staff. We were asked if we had stayed before and I was expecting a welcome back but there was no acknowledgement to my positive response.
The room was very clean as per usual and was adequate for a family of four. The bathroom needs updating, the sink had a large crack in it and the bathroom had no lock on the door for privacy.
The facilities in the room were very good, LCD TV, coffee, tea etc.
This holiday inn is ideal for visiting London as trains are direct from either Hemel Hempstead or a short drive to Watford Junction. It is also in an ideal location for the Tesco, cinema, McDonalds and pizza hut a short 1 mile drive away.
Breakfast was expensive as children over 12 are charged full price of £10 each. ie £40 for a family of four just for breakfast. This charge needs to be reviewed by the whole company not just this hotel.
There is a Garage and M and S service station next door to the hotel (20 yards away) which we have used in the past for breakfast etc due to this charge, however it was under refurb when we visited this time, due to open again at the end of November.
There was a swimming pool, jacuzzi and sauna, great gym. Excellent facilities.
Children had access to free popcorn on arrival, there were glasses and bottles of wine on the front desk however we weren't offered a glass on arrival, there was also coffee set up with cups for our departure, however No hot water to make a drink so pretty pointless. Never mind maybe next time we may get a treat.
Would definitely stay here again and intend to, just hope the staff next time aren't as mechanical. A smile would be nice!
November 3, 2012
Rated 5.0 out of 5.0 by watson2425 Overall excellent
Once again our stay was superb. Such a friendly hotel with caring staff. Always look forward to staying at Hemel.
The hotel shows very high standards and in three words I would describe our stay as excellent, excellent, excellent.
November 2, 2012
Rated 4.0 out of 5.0 by Bilbo Handy and comfortable
Very handy for Harry potter studio tour. Meal in evening was good quality and the pool was excellent. Only downside was we could not take dog in.
October 28, 2012
Rated 5.0 out of 5.0 by Silverfox52 Late Booking
This was a late booking made on the spur of the moment. We were both more than happy with the hotel and level of service we received and will be using this hotel again
October 19, 2012
Rated 1.0 out of 5.0 by Bary Toilet, cleanliness
First visit: Room was in a poor state. They moved us to another room at around midnight. Not very happy.
Second visit: No toilet rolls or tissues when arrived. Had to call receptionist to get them.
First thing in the morning toilet flush system stopped working. Had to wait full hour before I could flush. Very disappointed.
October 19, 2012