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Rated 4.2 out of 5 by 220 reviewers.
Rated 5.0 out of 5.0 by Harry Potter Visit Great hotel to stay for Harry Potter! The bar is a little expensive, but we got a great rate on the room so it wasn't too much of an issue. Pool and Spa facilities were clean, and the pool was warm! September 4, 2013
Rated 5.0 out of 5.0 by very nice will be back A very nice relax with the children. It was an overnight stop on our way down to Bournemouth. From the outside not up to much but inside very nice. We stayed in a family room and a good size very clean suited our needs. We had lunch in the bar after a day shopping in London and it was nice. Portion sizes could of been bigger but quality and taste nice. The pool was amazing the best I have come across in a holiday inn. If you drive to st albans it is half an hour on the train to London . A real little find I think well worth a visit. September 2, 2013
Rated 5.0 out of 5.0 by Very clean, happy and comfortable hotel We have stayed at this hotel quite a few times in the past and it never fails in it's standards, the breakfasts are excellent and the staff are so friendly. Def will be staying again. August 29, 2013
Rated 3.0 out of 5.0 by potter rules ok we stay at this hotel every year for the rugby challenge cup as do/did lots of others supporters,but this year was full of kids doing a harry potter ? following them at meals well? the help yourself was wrecked, not nice at all . you did not fancy having scrambled profiteroles and the likes when these had been let loose on the food and the change in staff bits of kids looking after kids the manager at the restaurant had gone to pastures new [blackpool area he would have had a diky fit ] it was only the older staff who had been there many years that looked after you tried to keep things tidy ,the bar staff were not as good as in past visits the food was poor £45 for the so called carvery dried out meat raw veg and massacred pudding , the hotel is still good, rooms are great but staff this time were not we were coming back in November for more rugby but not so sure, but if harry potter is the norm well will have to rethink in future and that will be a shame we like this hotel. August 28, 2013
Rated 5.0 out of 5.0 by A Great Night's Sleep My stay here was very comfortable, the room was quiet & well equipped. The staff were very friendly & efficient. I was checked in & out by Charlotte, a well trained & friendly young lady who is a credit to the team. The guy in charge of the gym was also efficient, friendly & welcoming. The gym was well equipped & everything worked. The pool is also a decent size, for a hotel pool. August 28, 2013
Rated 5.0 out of 5.0 by Super staff and Lovely food We were a family of four who stayed overnight whilst visiting the Harry Potter studio tour. The service by every single member of staff was friendly, polite and helpful and they were brilliant with the children too. The room was clean, well equipped and comfortable and we had a good and quiet nights sleep. Both evening meal and breakfast offered a good selection of food which was nicely cooked and well priced. We made use of the pool during our stay and again the staff were great, the pool and changing rooms were clean and the pool was lovely and warm. We really enjoyed our stay and fully intend to return. August 26, 2013
Rated 5.0 out of 5.0 by Great Service This is the second time we have stayed at this hotel & it was as good as the last time we stayed there. The staff are excellent & can't do enough for you. I would particularly like to thank the check-in assistant when we arrived at 12:00 mid-day, as we wanted to check in after a long over night flight. He went out his way to make us feel very welcome & managed to sort a room at within 10 minutes of our arrival - Thanks. The facilities are excellent as well. Particularly the fitness area/swimming pool, which we used a great deal & was a perfect end to a great holiday. By the way we always stay at a Holiday Inn, as they simply a very good a providing a good service where ever you go. Finally thanks for making us feel at home, we will be back! August 16, 2013
Rated 1.0 out of 5.0 by Noisy! The hotel is comfortable and well maintained. I considered the price of breakfast to be very high. In fact I did not see anybody eating in the restaurant at breakfast time. The stumbling block for us was that after changing rooms once because of the noise of a young family next door we then had an air conditioning unit droning on and off all night long outside our room even though we did not have our unit on. Hence we had no sleep before our trip to the continent the next day. I must add that the receptionist at the Holiday Inn took pity on us and refunded half our bill! Luckily the hotel we used in Belgium was fantastic and we slept soundly even with the air conditioning unit on in the room! August 12, 2013
Rated 5.0 out of 5.0 by Enjoyable stay We stayed 2 nights in the hotel. It is very easy and quick to find the hotel from the m1. It was a great location to stay for our trip to legoland. The staff were friendly and helpful. The pool was lovely. Nice food. Would totally recommend this hotel. August 9, 2013
Rated 4.0 out of 5.0 by Harry Potter Stay We were recommend this Hotel thru the Harry Potter site. Great choice. The rooms were very clean, the pool was a welcome relief to the heat. A big Shout out to PAULA, who made our breakfast so welcoming. She is truly a STAR. The breakfast gave not only the adults a range of goodies, but the children didn't have one complaint. Really everything would of been perfect expect for the fact of the lack of free wifi. What year are we living in that a hotel can't provide free wifi to there guest. That would made the icing on the cake for me. August 4, 2013
Rated 5.0 out of 5.0 by Superior service a stones throw from the M1 An excellent hotel just of the M1 with superior service you come to expect from the holiday inn chain, with some extra comforts including pool gym and sauna. August 4, 2013
Rated 5.0 out of 5.0 by superb very helpful staff and very polite and pleasant.Superb breakfast and bar facilities all in all a excellent stay August 2, 2013
Rated 5.0 out of 5.0 by MODERN HOTEL WITH GOOD FACILITIES STAYED FOR FAMILY BIRTHDAY TREAT FOLLOWING VISIT TO SNOW CENTRE. HOTEL WELL PRESENTED (SOME OTHER HOLIDAY INNS STARTING TO FEEL THEIR AGE) & COMFORTABLE. WOULD HAPPILY STAY AGAIN & RECOMMEND TO OTHERS. BREAKFAST GOOD BUT FELT LITTLE DISORGANISED (BUT DID NOT FEEL UNWELCOMED) July 20, 2013
Rated 4.0 out of 5.0 by excellent staff very friendly staff, easy check in and good service at the bar. Hotel is buzsy but the staff are attentive. The food is fair and as are the rooms. For the size of the hotel it is quiet in the room s oyou can get a good undistrubed sleep July 17, 2013
Rated 5.0 out of 5.0 by Excellent staff We had a lovely stay here, the staff were really friendly and helpful. The a/c was really welcome as it was a hot weekend. Definitely stay here again, ideal location for London. Very clean & quiet, & good choice at breakfast. July 17, 2013
Rated 5.0 out of 5.0 by Thanks Great Service, I checked in and was greated with nice, chatty and friendly staff. great to get a warm welcome after a long drive. Thanks July 16, 2013
Rated 4.0 out of 5.0 by General Friendly helpful staff. Great location close to Motorway yet still a quite place to stay with adequate parking July 7, 2013
Rated 4.0 out of 5.0 by Pleasure Everything was wonderful - except the breakfast price. £15 is ridiculous for a bit of egg and bacon. July 5, 2013
Rated 4.0 out of 5.0 by Excellent room but do not go to the bar We stayed overnight in a family room and I must say the room was massive,there was a double bed and 2 sofas made up into doubles - with still lots of space in the room. Tea/Coffee making facilities, a Fridge, Trouser press, Hairdryer, Excellent size TV (laking an iron though). Big size Bathroom with a decent shower (complete with shower gel/shampoo. Overall the room was excellent and very handy location to nip into London but unfortunately I went to the bar for a pint and was charged an astronomical £7.70 for a pint of Boddington's - yes you read that right ONE pint. We never actually ate at the restaraunt so cannot comment.Overall I would recommend to stay here providing you skip the bar. July 3, 2013
Rated 3.0 out of 5.0 by Confusion Over Spa Facilities When visiting this hotel please be aware that the Spa swimming pool timetable at reception is incorrect. You will be told that the last time you are able to enter the pool is one hour before the pool closes. What is not made clear is that you are asked to leave the pool half an hour before advertised closing times (I was told to give you time to dry and change) Maybe the Spa staff wanted to get away early (duty manager also suggested this might be the case). This means if you go in for the last hour you will only have half an hour to swim. The hotel reception staff were not aware of this on the three times I checked. Better communication is needed between Hotel Reception Staff and Spa Staff. During my stay I highlighted this on 3 occasions - I wonder if the information has changed? June 27, 2013
Rated 5.0 out of 5.0 by Great Service all round at this superb hotel My wife and I arrived at around 11.30am and so was early for normal book-in but as soon as we went to the reception desk we were greeted with courteous enthusiasm and told that our room was ready for us. We had an executive room which really lived up to its name. After visiting some relatives of my wife who we had never met before, we returned tired to our room to relax in comfort. Breakfast next morning was plentiful, filling and delicious. We would thoroughly recommend this Hotel to anyone. June 8, 2013
Rated 4.0 out of 5.0 No problems Good Breakfast choice (expensive when compared with "witherspoon chain" breakfast) Friendly staff - welcome desk, restaurant staff, cleaners. Easy to find off Motorway junction, therefore very accessible. Good swimming pool and gym on site. Room rate at desk considerably more than paid on internet with 21 days advance booking. Room beds prepared as notified would be arriving at night after london show for 2 adults/2 children. Thank you Would return June 8, 2013
Rated 3.0 out of 5.0 by Stay had problems but they were listened to and hopefully rectified for future guests My Husband and I stayed for one night which turned out to be the worse nights sleep I've had for ages. I decided to pay to upgrade to an executive room as we travel quite a bit and normally stay in basic rooms so thought we would treat ourselves. Well when arriving at the room we only had one bath robe, one face cloth, only a couple of items of bathroom extras ie: showergel, shampoo. The vent in the bathroom didn't work. The minibar had 5 items in it so you couldn't both have the same drink. Then the worse thing ever was the bed. It was so uncomfortable, it was rock hard and when you moved it wobbled and you ended up in the middle. We had spent the day walking and were really tired but there was no way we were going to be able to sleep. I had hoped for a lie in and with the executive room you can stay until 2pm, so I couldn't believe it when a House keeper knocked on my room at 9.30 and tried to open the door (because we had forgotten to put the tag on as we were so tired# I opened the door in my bath towel as just got out the shower and only one robe and she said she had come to clean the room!!!!. Thank god I was awake. Now, all this sounds bad, but when I asked for an email address for a manager on checking out the receptionist insisted on why we wanted to complain so we told her and I have to say that by the time I had got home, the Manager had called and discussed theissues with me and had offered a full refund and said that she would make sure all was rectified, she also asked us if we were to stay again would we please contact her #Gloria) and she will make sure everything is ok, we did not expect or ask for any compensation, so this was a pleasant surprise, and as I say we stay at lots of hotels throughout the country and we will stay at this place again as long as things are rectified. Thanks for reading and I hope it helps someone - we could have complained on the night but we were so tired and it was late. Only other thing is the Alcoholic drinks are London prices!! May 15, 2013
Rated 4.0 out of 5.0 by Good stay bar a couple of things..! My family and I are regulars at this hotel and we love the facilities and the location works for our trips to London. Just a couple of things which caused issues this time: breakfast on Saturday was busy. I asked one of the staff if she would mind wiping the chairs as they were messed up after the last guests. She replied, carrying her dishes, "there's a wipe over there - help yourself!". The other one was the cost of breakfast. We'd been advised by the duty manager it was £9.50 per person, but going up after the weekend. We asked for 8 vouchers (the kids eat for free). When we checked out, we were charged £11.50. The duty manager wasnt there so we forked out as we weren't getting any luck with the receptionist. Not happy with this, and not sure I'll be taking the breakfast next time. Otherwise happy. May 11, 2013
Rated 1.0 out of 5.0 terrible noise although i found the hotel to be good value and the staff really nice. the noise from the building site very early morning was horrendous, waking both me and my grandson when we needed some sleep after a late night. May 7, 2013
Rated 3.0 out of 5.0 by Every holiday inn is different apparantly As a priority gold member I was suprised to learn there were no benefits at this hotel for gold members and the price for internet was ridiculous. The staff was happy to assist but could not do the extra mile May 4, 2013
Rated 5.0 out of 5.0 by Helpful chef and overall excellent hotel We really enjoyed our stay. Booked 4 rooms for the weekend to celebrate a family birthday. Stay made particularly good by chef who was happy to cater for one of our party who is on a gluten free diet because they are a coeliac. Also great to see gluten free bread and pasta on the menu. Breakfasts also excellent. Overall a fantastic hotel we would recommend with excellent facilities including light and airy dining area and large swimming pool. May 3, 2013
Rated 3.0 out of 5.0 by Good Room but..... The room and facilities were what I would expect from a Holiday Inn. The breakfast was good. However, the evening meal was well below standard. We chose from the menu that was supposed to celebrate English food and were extremely disappointed. The selection of cold starters was very average with nothing that suggested let alone celebrated English food. We both chose the same main course from the buffet, this was a pie filled with overly salted cubes of gammon in an unpalatable white sauce which included chunks of what may or may not have been apple. Needless to say these were unfinished. Last October we stayed in a Holiday Inn in Boston where the food was of a very high standard with a local flavour. Why should there be such a disparity in the standard? My recommendation is based on the room comfort and service but sadly, not on the food. April 29, 2013
Rated 5.0 out of 5.0 by comfortable clean rooms, excellent service We would like to thank the 3 girls that were at the check in when we first arrived before our check in time. They were all very helpful. They gave us directions to the local town centre, they even printed out a map for us, and offered to look after our luggage until we returned later to check in. The breakfast was very good both mornings and the staff in the breakfast room were most helpful and friendly. Our room was also kept clean and re-stocked throughout our visit. We stayed at this hotel due to it being close for us to visit the Harry Potter studio tour. We would highly recommend this hotel to anyone wishing to stay in this area. April 23, 2013
Rated 5.0 out of 5.0 by weekend in london had an excellent stay at holiday inn Hemel Hempstead staff all so helpful and friendly and will return, excellent base with quick easy transport routes to London April 22, 2013
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