Rated 4.3 out of 5 by 374
Rated 5.0 out of 5.0 by jezzarich Excellent hotel
Excellent hotel and very friendly staff. The executive room was very nice and modern. The restaurant area was clean and the bar staff very friendly. I had a pretty good meal in the bar area, which was cooked fresh and came out in good time.
Overall the hotel was excellent and I would recommend it to anyone for business or leisure.
July 27, 2015
Rated 1.0 out of 5.0 by Wilknsd What a difference a few months can make!
Previous experiences have been mixed (although most positive), however sadly this franchised IHG has slipped in standards more recently.
Commitment to the IHG loyalty program means I try and stay in applicable hotels whenever the opportunity arises, however the unpredictable customer service and room amenity standards at this hotel means its one I'll try and avoid in the future.
If you're looking for a "business stop over" or flying from Luton then lower your expectations and you won't be disappointed!
My personal experience was negative with regard to any IHG membership acknowledgement, room standards (my room was dated and dilapidated, they've also stopped the free bottle of water which was much appreciated) and sadly front desk attitude - I had errors with my bill on check out however I had to conclude to simply pay it to avoid any embarrassment (there was a huge queue and i didn't want to cause further delays for everyone)
I hope the franchisee's can return this hotel to the standards it used to deliver....
July 25, 2015
Rated 4.0 out of 5.0 by Wilson_c Okay
Service was okay but did feel great value for money overall
July 24, 2015
Rated 5.0 out of 5.0 by Lasantha Great family outing
Booked the Family Adventure package for the weekend and kids enjoyed the stay, specially the pool. Had some issues with the bed linen but the management sort it out.
Overall stay is excellent and can recommend for others.
July 23, 2015
Rated 4.0 out of 5.0 by dad2kids Family Stay
Very welcoming staff. Enjoyed an afternoon swim and meal with the family with a relaxing sleep. Very busy day after in Hemel.
July 21, 2015
Rated 4.0 out of 5.0 by Ma63 Executive Rooms
I have stayed at this hotel many times & have to say the staff are extremely helpfull & friendly. However this particular stay was my first in executive room & have to say its exceptionally poor value. You get very little extra compared to the increase cost & together with the fact that my room had not been cleaned properly from previous guest was very dissappointing.
July 20, 2015
Rated 5.0 out of 5.0 by Wilknsd Efficient, friendly and always great service
Always enjoy staying at the HI in Hemel, you can rest assure that it will be hassle free and efficient, staff are friendly and the gym is well equipped.
Just wish there was better last minute availability!!
July 17, 2015
Rated 4.0 out of 5.0 by SK68 Welcome return to this convenient and comfortable hotel
We hadn't stayed here for some time however we had a very pleasant stay. Overall this is a good hotel conveniently located to the motorway and Hemel town centre. Food was of a good standard for breakfast lunch and dinner. The service in the restaurant was good, few minor details needed attention but nothing too serious. We had an issue with the fridge in our room not working which was reported on arrival and fixed next day. We used the pool facilities which are very nice for added relaxation.
July 16, 2015