Rated 4.2 out of 5 by 119
Rated 4.0 out of 5.0 by Valespark Home from home
Regularly use this hotel. Great staff. Some rooms are starting to get a little tired, so would be nice to see some updates.
February 28, 2014
Rated 4.0 out of 5.0 by Temporary Accommodation Temporary Accommodation
Staff extremely helpful; very quiet room and so able to sleep well which was very important as we had to stay for nearly 2 weeks whilst repairs were carried out to our home.
February 25, 2014
Rated 5.0 out of 5.0 by John1000 First Class Service
Once again my wife and I enjoyed the highest standards of service form all staff at this hotel. It really does meet the highest of standards and far exceeds most hotels of higher gradings. All those involved are to be congratulated and our sincerest thanks goes to everybody.
February 25, 2014
Rated 5.0 out of 5.0 by Pastor J DTMCC Christmas Meal, New Years Eve 2014 Celebration and Prayer Summit.
Commendations to all the team for making our Christmas Dinner a successful and enjoyable evening. Head Coordinator and the Staff were very supportive on the day creating an hassle and stress free environment, just what we needed, an excellent display of teamwork.
Commendations also to Head Chef and Team for laying on an excellent spread.
New Years Eve 2014 Celebration was an excellent occasion. Once again the Staff accommodated us very well.
Considering there was a few other celebrations taking place that evening, and we can see the pressure was on for the Staff, we was still looked after working nicely with the Staff.
The Prayer Summit Weekend went very well thanks. The support from the staff was excellent, especially on Sunday evening which was our busiest time. Special thanks to that assigned staff member for the evening.
Please express our appreciation and thanks to all the team!
Looking forward to working with you at the next event!
February 20, 2014
Rated 5.0 out of 5.0 by mcbride519 staff are amazing!
I had a lovely stay at this hotel the weekend just gone,
hotel as a whole was lovely, room was clean, bathroom was clean, fresh towels, heated towel rail, bed was very comfortable!
the staff are what made the stay lovely mostly though as they were so friendly and happy, very helpful as well! was lovely stay! thank you!
February 19, 2014
Rated 5.0 out of 5.0 by Sallyw14 Spotlessly clean and friendly service
The room was spotlessly clean and nicely furnished with the comfiest bed and pillows. Staff were polite, friendly and very efficient. Faultless, Thank-you!
February 12, 2014
Rated 5.0 out of 5.0 by Dicky Birds Disable Support
I didn't tell anyone beforehand that I was disabled so the on the spot help and support given to me and my 75 year old wife when we arrived and departed was most welcome. This set the scene for a very pleasant overnight stay which included a very prompt and positive response to a very late request for more pillows..
February 4, 2014
Rated 1.0 out of 5.0 by linchmere Forgettable
I have stayed at this hotel several times before without a problem, but this time I was very unhappy.
Firstly the TV was not working, I reported it and did not hear anything more other than they had reported it and the service provider had not returned their call?!!!! Unacceptable.at £110 a night.
Secondly I slipped and sprained my wrist in the shower early am. There was no safety mat in the room even though there were notices advising it's use. Again - not good enough.
The guy on check apologised for both issues and knocked 20% off the bill.
I will not be returning as I think the staff should have made more effort on the TV - by me moving rooms or changing the TV.
They couldn't care less attitude was disappointing.
February 3, 2014