Rated 3.9 out of 5 by 84
Rated 5.0 out of 5.0 by Jamesvan 干净卫生，
September 24, 2014
Rated 4.0 out of 5.0 by iantang Comfortable bed and great service
Swimming pool and gym room all facilities are great, good service.
September 18, 2014
Rated 5.0 out of 5.0 by Number 42 All it could be
The Hinton Holiday Inn is marked by excellent and kind customer service at the front desk and pleasant and helpful housekeeping staff. The hotel is reasonably modern, quite clean and quiet, Its only drawback is that it could do with an elevator to get luggage to the second floor. But if you ask for help you will certainly get it as fast as they can get it to you.
September 12, 2014
Rated 4.0 out of 5.0 by C and P Well located for travel on Trans Canada Highway
Stopped for two days whilst using east side of National Park. Hotel easily accessed from highway, restaurants and shops nearby. Nice comfortable clean room, friendly and efficient front desk staff.
September 11, 2014
Rated 1.0 out of 5.0 by st mangrove Air conditioner not working during heat wave and very poor bfast
I have been a platenium member for some time now and have travelled all around the world with the company. Bfast took 55 minutes to receive and it was the wrong order and very poor indeed. Dinner was also very poor. After 4 different waitresses and 25 mins later, we finally received our bottle of wine, after dinner!
Our air condition was not working so we asked Beth , afternoon shift and the night manager to assist, Susanne. They were very helpful and understanding. They responded quickly and were terrific.
At midnight, Susanne gave us a electric fan to cool our room, as the corridor and outside was cooler.
The next morning when we checked out very early, as we never slept, both Susanne and Beth recognised our two days worth of genuine problems and replaced our reward points.
I could be wrong, but it appears that this hotel has some major management problems? It appears to be cost cutting and employing young inexperienced labour and not keeping up maintenance. The head staff in the waitresses and reception were great. The other staff were also very good and polite, but very inexperienced. They need to be supervised, but it appears the staff are too busy to do this and service fails.
Keep the staff, employ more for supervision and review management team. Remove franchise in restaurant. Also very poor and very limited for meals. We ate out every night. That was not our intention. We have been away for 5 weeks in Canada and us with ihg.
September 6, 2014
Rated 5.0 out of 5.0 by rj64 Clean room and friendly staff
It was pleasant stay during a long weekend. The front desk staff was very friendly and helpful.
September 4, 2014
Rated 4.0 out of 5.0 by AJAJ** NG
Very Nice place to stay...
close to maket
Close to enrty and exit of main roads
Clean and friendly
September 1, 2014
Rated 5.0 out of 5.0 by Eddie231 Excellent staff
From the moment I checked in until I left I was always greeted with a friendly, cheerful attitude. The lounge is fast attentively staffed, as is the restaurant. The food is delicious, and the staff is genuinely concerned with your food selection and satisfaction. The rooms are clean and comfortable. Always my first choice, when staying in Hinton, Ab and area!
August 30, 2014