Rated 4.0 out of 5 by 279
Rated 1.0 out of 5.0 by lizz 2014 A roach in the room and very expensive self parking
The hotel was very expensive and on top I had the following issues:
A roach in the room.
I had to pay for handicapped parking a high daily rate even for self parking.
There were not enough bath supplies like shampoo , conditioner and toiler paper. They left in the room a used shampoo and conditioner and never put more for the second night.
May 29, 2014
Rated 5.0 out of 5.0 by Akfl Great Location and Service
Great Location and Service. Clean comfortable rooms, friendly staff
May 29, 2014
Rated 4.0 out of 5.0 by Mike119 Nettes Hotel in der Nähe von Miami
Insgesamt sehr nettes Hotel und Personal, leider extrem teures Essen und Frühstück.
May 29, 2014
Rated 5.0 out of 5.0 by Travel CO Great Stay
Really enjoyed our stay here! The hotel itself was very nice and well kept, about what we would expect and very comfortable. It was the service that really made this stay above and beyond. Absolutely outstanding staff. Can't say enough about how much they went above and beyond to make our stay enjoyable. I am sorry that I didn't get the name of the woman at the front desk who checked us in, but she was fabulous. Had a room ready for us after we came in from the red eye, got us everything we needed, she and the valet ensured we received a handicap parking spot as this was a need for us. Absolutely wonderful staff and hope they get the proper kudos from their management for their outstanding service. Well done!!!!
May 28, 2014
Rated 4.0 out of 5.0 by mike platinum member mike platinum member
the good the bad and the ugly
the good - we were able to check in very early, the staff were all very helpful and accommodating. the room was very nice with a good view.
the bad - as we stay in a lot of crown plazas we are seeing more and more of the so called free bees going the way of the phone booth. no more free parking for platinum members this hotel which we have stayed at a number of times had given free valet parking no more. the up grades have withered off as well along with the free drink and coffee tickets they use to give. all of this has been turned into a choice of a free water, soda or 600 points at time of check in (not a very good trade off )
the ugly - this is a great hotel with very nice staff and is centrally located with some excellent restaurants and of course the casino racetrack down the street. our only complaint is that on Saturday night from around 6pm to midnight or so the music from the pool area is so loud that our room literally shook great if you want to join the party ugly if you want to sleep sit out or talk to anyone without yelling.
May 22, 2014
Rated 5.0 out of 5.0 by Dacrys Expectional Value
We stayed for one night. But we will stay over and over again. Excellent value and will make it a point to do get a aways just because we loved the experience.
Very relaxing 4 star hotel. We were greeted at every turn with people that did all they could do to be friendly. The valet parker even gave us 2 bottles of cold water!!
The room was bright and modern. Everything was great!
The front desk was very quick with check ins. The employees are very good at what they do. Well trained and pleasant.
Please keep providing a great value and excellent staff.
May 13, 2014
Rated 1.0 out of 5.0 by Tb1961 The staff is the worst
We stayed at this hotel from 5/9/2014 to 5/12/2014. The first thing when we arrived while pulling into the front area to check in one of the valet personal was pulling from the valet lot and apparently thought we were in his way and flipped us off, yes gave us the finger. When we checked in I asked for the manager and the person who checked us in said that she was the manager, I told her what happened and she said that she would take care of it. Well obviously not because the very next day we saw the same valet attendant actually yelling at a guest for being in his way. Then once in our room I noticed the had no bathtubs, even though the website clearly state bathtub in every room. When I called the front desk I was informed they have very few bathtubs and that it is a "European" style bathtub and they had no rooms to move me to with a tub. I emailed the corporate office and amazingly 30 minutes later we had a room down the hall with a bathtub/shower combo. The person on the phone said he would be right up to help us move our things. When the person came up to give us the new keys she handed them to me, said the room is right down the hall and turned and walked away. No help moving the stuff. The rooms are okay, nothing great especially for being a "crowne plaza" hotel. The hallway carpet is filthy and smells. I will not being staying with crowne hotels again, even though I am an IHG member. Don't believe the website for the amenities each room has and if you like rude people you would love this place other wise stay far away from here. I actually had reservations for 3 more trips at other Crowne Plaza hotels and have cancelled all of them.
May 13, 2014
Rated 4.0 out of 5.0 by jph0730msp Very nice stay
We had a very nice stay at this hotel. Great facility on water way system. We had a few drinks poolside, great employees. Staff at check in was very good.
Only downfall was location, we had trouble finding good restaurants. The food that was served poolside did look very good. The restaurant at the hotel just wasn't what we were looking for. It probably would have been fine, everything else at the hotel was good.
We would have preferred to stay to stay at the South Beach Crowne Plaza after touring the South Beach area. Hollywood Beach Boardwalk area was OK, not great.
May 10, 2014
Rated 5.0 out of 5.0 An amazing get away
My fiance and i stayed here for a mini vaca and we loved it.
Everything was very close!
May 5, 2014
Rated 5.0 out of 5.0 by BDMD Great location, service, staff
We just came back from family vacation in Hollywood. The hotel experience from beginning was great. We got there early and since we had small children with us, they let us check in early so we can still go to the beach. Location is great. Beach is across the street, lots of restaurants in approximate 5 -10 min drive. Pool is just incredible. Check pictures. Staff was very friendly. Overall we would definitely recommend this hotel.
May 4, 2014
Rated 1.0 out of 5.0 by Brolos overall cleanliness
we checked in in the afternoon and left inmediately, didnt even check the room... the girl at the front desk told me they were full but she was able to put me on the 9th floor...we got back to the hotel way past midnight....the next morning at around seven I went to take a shower and the drain was full of hair as was the floor in the shower (took pictures) i was somewhat disgusted but had no choice but shower...when done water didnt drain so I stood in a puddle of water as if I was in a bathtub..disgusting...I went downstairs to ask for manager no manager on duty I guess they dont work on sundays,, they called a girl out and she presented herself as the manager on duty....I explained situation she wanted to know why I had not said anything the night before. obviously I didnt check the shower the night before. I cetainly will from now on at any property...The bed was super uncomfortable...She offered breakfast but honestly I wanted to get out of there.....The bathroom needed work all around it....the shower head looked like it was going to fall off....NOT A GOOD SATY
May 1, 2014
Rated 5.0 out of 5.0 by Glenn 34 Great Place to Stay
We booked the Crowne Plaza sight unseen, it was awesome, stayed on top floor, service great, rooms nice , pool awesome only draw back but not a big deal was the $ 19 dollar Valet Parking or $ 17 by yourself per day, but would stay there again in a heartbeat. Thanks Crowne Plaza Hollywood
April 20, 2014
Rated 3.0 out of 5.0 by traveling71 kitchenette
what a terrible kitchenette
plenty of cabinets, WITH NO CONTENTS
no toaster no dishes
will never come back
April 16, 2014
Rated 1.0 out of 5.0 by CDW Texas Not worthy of IHG...
Room 322: Very disappointed in this hotel and I will never stay there again nor would I recommend this hotel to any friend of mine.
1) The bathroom was falling apart. You could see the sub-par patch work as well as other "issues" within the room. The room looked like it had been severely neglected.
2) In the evening I went to the front desk to inquire about the utilizing the Business Center to print my board pass for the next day. The guy at the desk didn't answer whether they had one or not but said he would print whatever I needed to be printed.
3) The next morning waiting to check-out; I went to the front desk and no one was there. Some maintenance workers were sitting down near the entry doors and yelled for Victoria. She came out from the back and looked at me and asked if I was the one yelling at her.
I could keep going but I think you get my point. The staff need to be sent packing; the hotel needs to be gutted and hit the re-set button.
April 14, 2014
Rated 1.0 out of 5.0 by B JEANNE The nicest place I have ever stayed.
Hope to come back next year I will be using my Chase card to get some more points. LOCATION LOCATION!!
April 11, 2014
Rated 3.0 out of 5.0 by g1979 good hotel -poor restaurant
Hotel was nice, comfortable beds and great pool.
the restaurant they have has the worst service I've ever seen, slow as molasses, they leave us unattended for a long time, by the time we finish eating it was almost 2 hours later.
in the morning, how ever check out time is at 11:00 we have someone knocking on our door at 9:00 and they just open the door!!!! Thank god I has the lock thing and they couldn't open the whole door. Cleaning people should wait a little or respect privacy.
Good hotel for one night stay, but not a 4 star hotel.
April 9, 2014
Rated 3.0 out of 5.0 by Pabb Not a vacation hotel
Stayed here before cruise, about 15 minutes from Port Everglades. I should have done more research, this hotel is not on beach, at least 1 mile from Boardwalk. Had to take trolley which was easy enough.
Disappointed from the get go when the Valet didnt attempt to open door for wife pulling her suitcase, but instead just told her to use the other door which was automatic. We had two reservations, one for Sat-Sun, and we added a third night later on. I was told they could not combine them, and I actually had to come back to the desk mid stay and check in and out, room stayed the same. Fortunately I did this however because at the first check in the girl did not give me the gold level coupons, and only gave one breakfast coupon and told me it was good for two people.
Room was very clean, well appointed, and quite nice.
The pool bar closed at 10pm despite being crowded on out first night. Very disappointing as it was a beautiful evening out and we did not want to sit inside. Went to bed, saved the $50 I guess the hotel did not want to make.
Breakfast buffet was average, they will make you eggs/omelet etc in the kitchen, but its clear they dont want that well known as the waiter told us as he walked away from the table.
I would stay here again if I had business in the area, but for a Vacation hotel, you could find better.
April 7, 2014
Rated 5.0 out of 5.0 by Shauna123 Gorgeous Room! Gorgeous view!
Really great corner room with lots of sun and a gorgeous breeze!
Would stay here again!
April 3, 2014
Rated 4.0 out of 5.0 by IHGfan2013 Concrete Jungle
My family and I recently spent 10 nights at the Crowne Plaza Hollywood. I have to say for a family from the bush in northern Canada we enjoyed our stay despite being located in a concrete jungle. Good access to area attractions if travelling outside rush hours. Nice facilities, friendly staff and of course lovely weather. The hotel itself is a little dated, but very clean and comfortable. Staff was very accommodating and polite. Thanks to everyone for making our stay enjoyable.
April 1, 2014
Rated 5.0 out of 5.0 by Yankee27 Enjoyed our stay.
Everything was great. Love the pool and the view of the Intercostal waterway. Your staff was very friendly and helpful. The concier was very nice but not very knowledgeable when we ask about public transportation. The room was great and the beds were very comfortable. It was noisy at times because we were right near the fitness room and people were in and out very early in the morning each day. The clock in the room was set at the wrong time when we got there and had a terrible time trying to figure out how to change it.......Apparently the housekeeping staff did too or they probably would have fixed it. So we had the wrong time all week....Not a deal breaker.... Overall great. Would we stay again?? yes if we needed to stay in that area.
March 25, 2014
Rated 4.0 out of 5.0 by Ap1403 great service
The staff at the hotel is very friendly and helpful.
the room service people were very professional and had a great attitude.
my only complain is about the housekeeping. They need to step up their game or retrain the staff at housekeeping, they don't do a good job. But the rest of the staff is wonderful and they really make you feel welcome.
March 25, 2014
Rated 5.0 out of 5.0 by Judy LG Excellent experience
We so enjoyed our stay. The service from the moment we came until we left could not be more helpful or pleasant. We loved sitting out at night on the intercoastal watching the boats go by. Our room was perfect.
Thank you for giving us a wonderful experience.
March 23, 2014
Rated 3.0 out of 5.0 by Chocolate27 Overpriced for the Quality
Bed not as comfortable as say your Hilton hotels. You pay more than it's worth just because it's in Florida. The pool was nice with the Tiki hut bar. The rooms were not that spacious for the price. The toilet didn't flush well and the tub/bathroom were very small.
March 21, 2014
Rated 5.0 out of 5.0 by jessica11atl Excellent pool
The hotel is conveniently located, clean, and the staff was courteous. The pool is definitely the best part about this hotel, it is a tropical oasis on the inter-coastal. I walked to the back one afternoon and it was packed like ants so I headed back to the pool and found plenty of lounge chairs. The water taxi is very convenient and stops right by the pool. the rooms are large with great patios and the kitchenette is perfect with a mini fridge, coffee maker and microwave. I will definitely stay here again!
March 20, 2014
Rated 4.0 out of 5.0 by Gicalpo3 Comfortable bed and great service
The room was nice, spacious enough and having a balcony was nice. All the staff was very friendly and extremely accommodating. It made my stay that more pleasurable. The cleaning staff took care of the most minor details that I've witnessed in other hotels are often forgotten. However, based upon the price of the room. I did expect a little more luxury (i.e.: toiletry amenities could be upgraded, a wet bar could be supplied and quality of desserts could be upgraded). I did not have a meal here at all and can not comment. All in all, a pleasant stay, but would recommend some finer touches. I stayed on the executive floor and could not discern any "specialness" about paying for a room on that floor.
March 14, 2014
Rated 5.0 out of 5.0 by Eddie A Crowne Plaza, Hollywood, FL
A beautiful, comfortable property conveniently located on A1A and Hallandale Blvd. This property has never let me down. Tne rooms are nicely appointed and very comfortable. The service is superb as is the staff. Elizabeth at the front desk is a "GEM". The pool area is relaxing. I can't wait to be down in this area again & stay at the Crowne Plaza in Hollywod, FL
March 12, 2014
Rated 5.0 out of 5.0 by BDsub A Great place to stay
Had a great time at this terrific property, it is in a great location. with gorgeous views, nice pool. Sitting at the tiki bar by the water in the evening was a great way to relax! Allen, one of the guys that worked the front desk was great! He really made us feel special, since we were Platinum members, one of the few places where it really did feel good to be platinum! Thanks for the great stay!
March 10, 2014
Rated 4.0 out of 5.0 by moscodam Buen hotel, bien ubicado, con excelente pileta
Tuvimos que reclamar varias veces por faltante de amenities (cafe,shampoo,toallas,etc).
El primer día el cubrecamas estaba sucio.
Todo se iba resolviendo, pero son cosas que no pueden suceder en un hotel dela categoría del crowne.
March 9, 2014
Rated 4.0 out of 5.0 by Tatiana2014 Good in general, but far from excellent
Breakfast is thwe same many years... rooms get cleaned late in the afternoon and they are not cleaned very well unfortunately. Reception and restaurant staff are great!
March 3, 2014
Rated 5.0 out of 5.0 by marcedahab very good!!!!
good location, excellent staff. amzing pool. amazing pool, amazing pool, amazing pool!!!!
February 24, 2014