Rated 3.8 out of 5 by 48
Rated 3.0 out of 5.0 by sambolena Doesn't matter if you're Priority Club
I am a Platinum Priority Club member, yet when I stayed at this location, I was treated just like I was at a Motel 6. Not even a water when I check in. The complimentary coffee never had any coffee in it and the staff was overwhelmed at the full house staying at the hotel. They knew it was coming and were not prepared.
January 10, 2013
Rated 2.0 out of 5.0 by stoneleaf NOTHING HORRIBLE BUT NOTHING WORTH THE COST
Front Desk personnel was friendly enough, from there it went if not down hill completely at least to a much lower standard than I expect from HI. The hallways were blast furnaces, the room was as expected, except that we could not adjust the temperature in the room, it was HOT. No matter what we did with the thermostat it stayed hot. The pool water was cold ( I like it cooler than most and it was too cool for me) the pool room was freezing. Asked it the temperature could be bumped up, and the reply was no. So that was way uncomfortable. The dining room, omg, there is a place to stay away from. We were the only ones in the dining room and it took nearly 30 minutes after ordering to get our food and and we ordered very simple items. During the 30 minute wait and during the meal, we were forced to endure an onslaught of lame, ridiculous jokes from the waiter. The food was microwave JUNK. I could have had a better meal in my room after stopping at Quik-trip and microwaving it myself. The only thing I can say good is that we all had something in our stomachs, not exactly sure what it was, but we were full.
January 9, 2013
Rated 1.0 out of 5.0 by angelhearted Bugs crawling in my room
For the price I paid for this room I shoudl not have bugs crawlings(many of them) crawling on my walls. Then when i called to front desk no one answered three times. I would not recommend this hotel to any one.
December 7, 2012
Rated 2.0 out of 5.0 by LAMan Customer Service
I'm a Priority Club Member for over 20 years and spend more than 120 nights a year on the road. I have a zero tolerance for poor desk staff. At check-in, I had to wait five minutes for the desk clerk to check me in (no other customers, just me) - she was missing. She peeped around a corner at one point and saw me, then disappeared for aabout three minutes. I got ready to leave this morning and my bill was not under my door. As a business traveller, this is an aboslute must.
Strike two Wildwood...
December 5, 2012
Rated 5.0 out of 5.0 by RTR54 Great Hotel
We arrived at this hotel from a vacation in Chicago at the Intercontinental for 5 days. We enjoyed our stay at this hotel just as much. The dining room for breakfast was good and the bar the night before was great! Yes, if we stay in Birmingham again, this will be our choice. The room was large, clean and updated. There were no odors and we have no complaints! Thanks!
November 29, 2012
Rated 1.0 out of 5.0 by 987123 Lady bugs on the ceiling.
We thought that we were staying here using our points and they would not let us do that because they said we reserved "a paying reservation." I dont see what the problem is with switching that, if we had the points, its 2012 and technology would allow them to do that. Upon check in, we asked the front desk staff if this was a free stay and she said "Yes." We have been trying to save up our points for this stay and were excited about it being free. We would have never stayed this far out if it was not free. There was about 10-12 lady bugs on the ceiling and on the curtains, which isn't a that much of a big deal, but was a little unsettling. The Bathroom was not very clean and had a strange smell to it. The paint in the bathroom on the door was chipping. We were not asked if we wanted to stay in the handicap room before we were put there. The toilet was too high for my 2 children and they were not able to get on it very easily. We had to ask to have our room clean, they did not do it automatically. Overall, we are disappointed in this holiday inn and will not be staying here again.
November 20, 2012
Rated 5.0 out of 5.0 Excellent Stay at Birmingham - Homewood
From the warm greeting at the front desk to the spacious and clean room, this Holiday Inn earned a great review. Everything we needed was provided, and we were able to rest and relax in the middle of an 18-hour car ride with a two-year-old. Bed was comfortable, but glad we had our own pillows to supplement the small ones in the room. If you're looking for a no-fuss place to rest your head, or to stay comfortably for a long period of time, this is the place!
November 12, 2012
Rated 5.0 out of 5.0 by Saudia1288 LOVE it! very Nice , up to date!!
The staff was WONDERFUL!!! I wish i knew the lady who check me in name because she was soooo helpful and nice! Love her.. I loved my view out the window i had , especially at night!!... the BEDS were the BEST ( my king size:-) i had no squeaking..! everything was clean!! Great job housekeeping :-).. I will be coming back every time!!.. the only silly thing is i didnt know how to work the TV but my friends did lol.. (i dont watch tv) lol. but i recommend everyone here!! its definitely worth the money.. oh i didnt get to try to food but my friends did and they liked it soo :-)
November 4, 2012
Rated 3.0 out of 5.0 by Jozell Cleanliness improving with manager at work.
The front desk staff are hospitable and helpful. The housekeeping staff, though friendly, either require more time to clean each room or more training in attention to detail.There are vast improvements in their striving for excellence in furniture and floor care. The new carpeting is an improvement.
The asphalt parking surface needs sealing of some sort to decrease the tracking inside of a black, soot-like substance. My room had repair issues. I gave a repair list to the capable manager who I am confident will take care of things.
Bed sheets in almost all Holiday Inns I have eperinced are see-though thin. This should be evaluated.
October 28, 2012
Rated 5.0 out of 5.0 by Drewa19 Great stay near Birmingham
We had a great time here and would definitely go back! Only con was not enough parking
October 14, 2012