Rated 4.1 out of 5 by 49
Rated 3.0 out of 5.0 by AJP1 Poor Check-In/Out, Good stay otherwise
Check-in was terrible. There was a phone at the front desk to call when there was no staff present (I arrived around 8:30p), and a sign stating to do so. After calling four times, there was still no answer. Fourteen minutes after arriving to the front desk, someone showed up and asked if I had called the phone before apologizing that I had to wait. I presume he was out of range of the cordless telephone he had in his pocket, but he assured me the phone was supposed to work in the entire building. There was no acknowledgement or compensation for this wait besides a simple "sorry," which left a poor impression for the remainder of my stay.
After checking in and receiving my room key, I asked if I could spin the IHG Rewards wheel, and he said yes (I was not welcomed as an IHG Rewards member). I landed on the candy bar space, and retrieved the bar from the pantry/laundry room/fitness center. The temperature of the room felt 80-90º, causing all of the candy bars to be quite melted.
The remainder of my stay in my room was good. The kitchen is quite functional and the refrigerator and HVAC are a reasonable volume, not loud like other extended stay hotels I've stayed at. There was a power strip by the bed with a USB port, but it didn't charge my iPhone.
Check-out took at least 5 minutes as well. There seemed to be an issue with pulling up my bill, as well as the printer being out of paper. Once paper was loaded, at least 25 sheets were printed before my statement.
Staff was nice overall, but service was severely lacking. The price was right and the room was better than expected, so I would recommend this property overall, especially if there is a attendant on duty at the desk upon check-in.
January 2, 2014
Rated 5.0 out of 5.0 by Stevew123@ Great service
As I was leaving after checking out, I realized I had left my coffee mug. I was going back in to see if I could get it and was met at the door by the housekeeper. He had my mug in his hand and was coming outside in the rain to give it to me. I appreciated that very much. Thank you.
January 1, 2014
Rated 5.0 out of 5.0 by KLR357 Roomy, clean, friendly, & everything worked
My wife and I really enjoyed our recent stay on Christmas Eve. The staff was friendly. The hotel is not brand new but it was clean and everything worked properly. Our room was large enough to be comfortable and relaxing without feeling cramped. The location was quiet and peaceful but still near stores and restaurants. The price made it a great value. We plan on staying here for ALL of our future trips to Birmingham.
December 29, 2013
Rated 2.0 out of 5.0 by Beim OK if you need a kitchen
Our first impression wasn't so good. We arrived late and discovered that they lock the front door after 10pm so you have to pick up the phone to talk to someone. The employee had us standing in the entry for a long time while she looked up my reservation. She must have asked for my name 4 times, and when I offered to give her my confirmation # she was snippy, saying she needed my name. Eventually, she asked for the # and found the reservation so we were granted entrance to the building. The hotel had no way to redeem themselves as far as customer service because we did not see a single employee until we checked out. They don't have any type of breakfast and housekeeping will only show up once a week. We were there 4 days and the room smelled like curry the entire time.
If you need a kitchen, this is a pretty good value, if you don't need one there are one or two better options nearby.
December 25, 2013
Rated 4.0 out of 5.0 by Ron1964 Nice place
I enjoyed my stay and the staff is very nice. I would like to see more workout equipment for the guest.
December 7, 2013
Rated 5.0 out of 5.0 by Golden14 Consistently good service and value
Clean, comfortable, convenient and professional service personnel make time spent here totally enjoyable. Surprisingly very little violation of the no smoking criteria and staff is very responsive and friendly.
December 6, 2013
Rated 5.0 out of 5.0 by HomefortheHolidays So much more than expected
This hotel was great for my family during the Thanksgiving Holiday.
It is conveniently located off 280, yet very quiet. It was close to my family.
The room was very clean, and the staff was very nice.
And oh, we had a full kitchen, including a fridge that we could put our Thanksgiving Dinner leftovers in.
December 2, 2013
Rated 5.0 out of 5.0 by littlebettyjr LOCATION, LOCATION, LOCATION
The hotel is located slightly off Hwy 280, but is accessible to many types of stores for shopping and dining. I have stayed at this location more than a few times and I have never been disappointed. This particular visit; however the bathroom shelves needed a good dusting and the floors needed vacuumed, as there were dog food pebbles on the floor next to both sides of the bed.
December 2, 2013
Rated 5.0 out of 5.0 by Renea501 Great staff and room
We had the pleasure of staying at the Candlewood Inn on Nov 21st, 2013 and it was a great stay. The staff was so very very nice, very helpful and friendly. The room was very clean and spacious. It was really nice to be able to walk down the hall and be greeted by the staff and asked if we needed anything. I do not believe we could have asked for a better place to stay. Thank you so much Candlewood staff for going above and beyond. It was very appreciated. I will definitly stay there again!
November 27, 2013
Rated 4.0 out of 5.0 by RossT Layout and location
Room was a long way from elevator. Location miles from interstate. But nice being next to restaurants.
There was a wheel to spin for rewards members to get special stuff but I as not offered a chance to do it.
November 26, 2013
Rated 2.0 out of 5.0 by Antonio57 Great value but you get what you pay for
OK staff but it has it's issues. The fridge did not make ice & the lobby was unbearably hot.
November 24, 2013
Rated 4.0 out of 5.0 by Nese38 comfortable stay and clean
I stayed there 10/26/2013 and when I got there the young lady told me they had no rooms available without checking my reservation even after I told her I had my reservation number, which was weird to me. Then another couple came behind me and she told them the same thing without checking their reservation as well so I told her to check with someone in upper management because there were no more rooms in the city due to magic city classic in birmingham and I traveled over 3 hours and nowhere to stay. She finally done so and got me the room but it was worth it, rooms clean, comfortable, and nice. So you get a great room for a great price! The down side of this is better customer service needed for the night shift and early morning shift.
October 30, 2013
Rated 4.0 out of 5.0 by turtlering75 Nice price and location
I stayed two days with my infant son. The room was clean and well stocked with home items such as silverware and glasses. The refrigerator was full size and a nice surprise. The bathroom was clean and had plenty of room for my items. It was a decent room and the hotel didn't jack its prices up for the race fans that were in town. Its location was nice and quite and away from the traffic, but close enough to places to eat. I had no issues with the staff or any other guest. The only thing that I did not like was that you could tell it use to be a smoking room, it had a smell in the carpet. It wasn't horrible, but was noticeable. I will stay here again and I do recommend this hotel if you are in the area. It was a great value and i had a nice stay.
October 24, 2013
Rated 5.0 out of 5.0 by Jrfan88 Friendly service and very clean
We were very pleased with our stay. The staff was friendly and the room was clean. I would recommend this location to anyone looking to stay for one night or even an extended stay. We will stay at this location in the future.
October 23, 2013
Rated 4.0 out of 5.0 by HerbertA Nice location but staff was lacking in personality.
All was good but staff seemed indifferent. I felt like I was interrupting something else they needed to do. I didn't feel like an important guest. Pillows could use some improvement.
October 14, 2013
Rated 5.0 out of 5.0 by Flgolfer Delightful three day stay
Just about all you could ask for - clean, inexpensive, functional and comfortable rooms. The employees were helpful, pleasant and available. Will stay again when in the area and recommend to all.
October 10, 2013
Rated 5.0 out of 5.0 by Tapper8198 Highly recommend
I have used this Candlewood Suite on 2 occasions and have received excellent service each time.
October 2, 2013
Rated 5.0 out of 5.0 by smb13579 smb
Stayed here 7 months. Good location with many stores and restaurants nearby.
Staff very nice from front desk to housekeeping
TV channel selection could be better
September 27, 2013
Rated 1.0 out of 5.0 by MRay Nice room, stinky lobby and first floor
Dealt with 2 employees. 1 woman was nice and professional. The man that checked us out was on his cell phone the entire time , very unprofessional and treated me as an inconvenience to his personal call. Rooms were nice and clean. Refrigerator had seen better days, but functional. The lobby and hallways on the first floor smelled strongly of cigarette smoke. The stench was awful and was strong all four days we were there. If you aren't a smoker, and a lover of inside pets, you definitely do not want to stay at this property. I love candle wood suites and Hoover, AL but I will not return to this one.
September 25, 2013
Rated 5.0 out of 5.0 by Bighurt1914 Everything you need is in the room!
Room was great! Had refrigerator , ice maker, stove, microwave, comfortable bed and nice tv! Great location outside of the city. I recommend this to anyone!
September 24, 2013
Rated 5.0 out of 5.0 by cterry Very nice
Hotel was very clean and modern. Dishes and pots pans stove coffee pot and toaster all clean and ready for you. Stove top great but doesn't heat to frying temperature really well.
Bathroom with deep tub.enough room for your makeup and things. Plenty of clean towels with a big mirror.
Bed warm layered clean and fresh.
TV moves for viewing enough light
Great desk/island area Justin case you want to work
Free wifi great signal
Close to all shopping strips.. anything you want its there within 5 minutes
Quiet area, great parking around the hotel.
Cupboard excellent for snacks
Great gym for a quick pick me up
And free washer dryer............Outstanding Stay
August 29, 2013
Rated 4.0 out of 5.0 by buster428 Pet Friendly hotel and great service
We enjoyed our stay here very much. The staff was very friendly and accommodating. This hotel is close to everything. One of the only clean and nice hotels that allows pets in Birmingham! We would definitely stay here again :)
August 28, 2013
Rated 5.0 out of 5.0 by GrammyKathy A Visit to see Grand Kids
We are very pleased we chose Candlewood to stay this visit. Great facility and a good value with all the room. Stayed another hotel last trip and it does not compare. We were able to have the girls over and with all the seating room and TV's no one was cramped. The kitchenette saved us tons for lunches and made a great place to have birthday cake for one of the girls.
We'll be back!
August 18, 2013
Rated 1.0 out of 5.0 by jilkev Not the cleanest
Room was recently renovated....except for the mattress. Ants crawling in bathroom and on sheets of bed. Bed linen was not changed prior to our stay. Stains on pillow cases, blood stain on sheet near head and hair on sheets. Reported and fixed promptly. Although new carpet throughout, "old" smell remained in hallways and elevator. Lobby had a VERY strong air freshener. We stayed as simply a place to sleep on our way to vacation. Honestly, if the room wasn't free (used reward night), probably would have moved to a different hotel.
August 16, 2013
Rated 4.0 out of 5.0 by ACH133 Great Stay
This was an excellent location. IT was quiet and allowed me to get a good nights rest.
August 2, 2013
Rated 5.0 out of 5.0 by LISAPS65 TRUE COMFORT
I have stayed here several times while on business in Birmingham. This hotel comes the closest to any other in the area for having all the comforts of home!! An additional perk, they have just added new recliners that you want to take home because they are so comfortable!
August 2, 2013
Rated 5.0 out of 5.0 by LISAPS65 TRUE COMFORT
This hotel offers ALL the comforts of home. I have been staying here a few nights a week for several months now when in Birmingham for business. During that time they have made several changes that continue to increase the comforts of this hotel including new bedding and an awesome new recliner.
August 1, 2013
Rated 1.0 out of 5.0 by capmoog Rather pay more for better hotel
Stayed for a week because of the reviews. Wish I never made the reservation. Room smelled like mildew and smoke. Internet barely worked and the bed was itchy (still feel skin itching). I would rather pay the extra money to stay somewhere nicer. If you don't mind a smelly room with no internet access, then this might be your place. I also found a TICK in my bathroom. Yes a tick.
Bad part was I complained over the internet and never received a call back or response.
July 29, 2013
Rated 5.0 out of 5.0 by Leanmachine Outstanding as usual!
This review actually spans over several months. I travel with work and stay here quite often. The service and quality of my stays have been second to none. I have stayed over 30 different nights over the past 9 - 12 months, and have never had an experience that wasn't of the upmost professionalism. The hotel and rooms are always clean, and might I add very comfortable. The staff and service is professional, fun, and they all go out of their way to make sure I am we'll taken care of. When you compare these things to the price you will find that you literally can't do better than Candlewood Suites. I applaud management on a job well done! This is one of the best teams I have ever encountered in this industry. I highly recommend visiting to everyone and anyone looking to book a room in Birmingham. The location is perfect! You are within 5 - 10 minutes from many sites such as downtown nightlife, The Summit, & The Galleria. Another 5 minutes and you can be at the BJCC or The Amphatheater. There is a very simple shortcut from this location that affords you the ability to get to these locations while avoiding the high traffic areas. A+++!
If you don't stay here you are really missing out!
July 25, 2013
Rated 5.0 out of 5.0 by smith26 Comfortable bed clean room great service
Very nice staff, great rooms would stay here again.
July 24, 2013