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Rated 4.2 out of 5 by 546 reviewers.
Rated 5.0 out of 5.0 by Great Location, Great Service This is my third stay at Holiday Inn Golden Mile. The location of the hotel is ideal, close to train, shops, harbour. Service is sensational, you are treated like family. This time I upgraded to a Suite with Club Lounge and was extremely happy. Suite was very well appointed, soundproof and very spacious with L'Occitane bathroom amenities. I stayed in a Club Room last visit as well and can certainly recommend. Breakfast selection is very good, there is a coffee machine and in the evenings, a great selection of canapes and an excellent choice of beverages. All staff were very helpful and friendly, Guest Relations in the Club Lounge assisted with shopping, hairdresser etc, concierge advised on transfers and getting around, porters and doormen were always ready to help with bags and shopping. Housekeepers delivered fresh towels promptly, I felt very spoiled by everyone. I am a big fan of IHG hotels and wouldn't stay anywhere else but Holiday Inn Golden Mile when in Hong Kong. March 20, 2013
Rated 4.0 out of 5.0 by Very attentative and knowledgeable staff I visit Hong Kong of ten throughout the year on business, and always stay at this hotel. The location is excellent, right in the middle of a very busy shopping area on Nathan & Moody Roads, yet the rooms are quiet and comfortable. The staff at this hotel is excellent. They seem to know anything you ask about. Very polite and hard working. I am very impressed with them. I would recommend this hotel to anyone visiting Hong Kong. March 18, 2013
Rated 5.0 out of 5.0 by Executive Club Your executive Club was excellent. Great food and service. We especially liked the service provided in the Club by Esther. She was really wonderful! We expect to return next year and again stay on your Executive Floor. March 15, 2013
Rated 1.0 out of 5.0 by Service is not so good 1,The room rate included two breakfasts, however, nobody mentioned to me that only the hotel guest can enjoy, and friends or visitor could not enjoy it. if this is the policy , at least , someone should mention it in the confirmation email or cautions when check in. 2, corporate rate never availaible even you make reservation one month ago, and what you got is excutive floor without enjoying the club lounge. 3, Very hard to get a taxi. March 13, 2013
Rated 5.0 out of 5.0 by Enjoyed the new rooms Had a great stay and enjoyed the new rooms. Have stayed in the past but this time with the new layout and the updates it was really great March 13, 2013
Rated 5.0 out of 5.0 by Big beds I always like staying inHoliday Inn Golden Mile. Rooms are spacious and they have big beds. Location is near the MTR and many shops. Though last time we stayed there was an odd smell in the bathroom. I dont know where it came from, from the shower curtain or the drain. By the way I had free drinks and free wifi because I'm a priority club member! Thumbs up! March 13, 2013
Rated 5.0 out of 5.0 by Great place for 10 years !! I have stayed here for many years - always great. Air conditioning is always good and the property and staff consistent March 10, 2013
Rated 3.0 out of 5.0 by Great Location The great location of the hotel was the main reason why I chose to stay here, and the staff, Ms Joey, who checked me in, made every effort to ensure that I got a room near the elevator (per my request). The room and toilet was generally alright, with no view, but the headboard and TV remote control was filthy! March 9, 2013
Rated 2.0 out of 5.0 by The staff service is not doing a good job Bell boys are expelling us outside to pack our luggage when we checked out. Also, they spoke unpolitely. Their manner needed to be improved. March 9, 2013
Rated 4.0 out of 5.0 by Decent Stay Well located hotel,in the heart of Tsim Tsa Shui,close to all near shops&MTR stations. Decent sized rooms,great bar@Haris..Very polite staff,takes care of you,esp the Bell desk.All in all a nice hotel,a bit overpriced but thats Sindhi owned so its expected! March 8, 2013
Rated 5.0 out of 5.0 by Fantastic service From the moment that both my wife and I checked in to the Holiday Inn Golden Mile,Hong Kong we were given excellent service. At the check in desk I was informed about the services available to me as a Priority Club Gold member and informed about the Executive Club upgrade which we took advantage of during our stay. The room was excellent,spacious and as one might expect in the Far East very tidy and clean. The buffet breakfast was more than adequate with an excellent choice of both Western and Chinese cuisine. The shuttle bus service back to the airport was arranged promptly. I should point out that even before we arrived from Taipei I received an e mail from Theresa asking for my flight details and whether I would like a shuttle bus from the airport to the hotel and where to report on arrival in Hong Kong.This went according to plan on arrival in Hong Kong. We have stayed in several Holiday Inn hotels in many parts of the world but the stay in Hong Kong must rate as one of the best. We intend to visit Hong Kong again next year on the way back from Taiwan and will most certainly book this hotel again. In summary,a friendly and dedicated team of staff in an excellent environment. February 24, 2013
Rated 4.0 out of 5.0 by Very good location with clean room stay one night in this hotel, Very nice location, just next to the MRT exit. Room is clean and well kept. we stayed in two bed room. The bed is big enough, good for family, we stayed in 2 adult and 2 children. You cannot expect to much for hotel in hong kong especial for mid range hotel. However this hotel fulfill the standard of holidayinn. February 24, 2013
Rated 2.0 out of 5.0 by not satisficated with the service 1. I booked a room with 2 bed room, and non-smoking request vis internet. 2. when I checked it, there was no room with 2 bed, and no other room available for my upgrade even I tried to pay by myself. so I accept a room with 1 bed, non-smoking room. 3. when I got in the room, the smell was terrible, I can not stand for that. 4. I found the frontdest again, and told him the whole situation. he promissed me he was going to give me another room later. 5. I did get a non-somking room at night time. I compromised to accept a room with 1 bed, but the frontdesk told me I never mentioned 2-bed room in the booking reservation, it's hard to believe that, I re-check my reservation, I did requestion a room with 2 bed, non-smoking. I can accept the arrangement of giving me a room with only one bed, but I can not accpet your guys said I didn't mention it when I booked the room, either he was lying or your computer system has some bugs that made him could not realize customer' need in the very first beginning. btw, he was politeful, so, I tried to convince myself, your booking system has something wrong about reading customre's detail request. February 22, 2013
Rated 5.0 out of 5.0 by Very good Great location Great staff All round...extremely good. February 19, 2013
Rated 5.0 out of 5.0 by Great service We were able to check in at 9am after a transpacific flight. All the staff were extremely helpful. Location was great Exceeded our expectaions February 7, 2013
Rated 3.0 out of 5.0 by Overall Have stayed in this property for over a decade, charged many many room nights and have redeemed many many points for free nights as well. Most trips are hassel free, but as happens sometimes someone drops the ball. The ball was dropped this last visit in late January at the check-in, housekeeping and the club lounge. Had a long discussion with management concerning the issues and hope for improvements in the future. As a regular return guest you like to be treated accordingly and not made to feel embarassed or unwelcome. The change to free in room internet is a big plus. February 4, 2013
Rated 3.0 out of 5.0 by Terrible Executive Lounge Terrible Executive Lounge, staff, service, food, not worthy of the value. February 4, 2013
Rated 5.0 out of 5.0 by A Home From Home Travelling a lot around Asia and away from Home it is sometimes hard to relax, This is something that never happens when I Stay at the Holiday Inn Golden Mile. The staff are so friendly and extremely helpful. From the minute I arrive I feel like I am in my second home. The rooms are always clean and they will always do their best to get you checked into your room whenever you arrive. There is plenty of opportunity to relax with the swimming pool and sunbathing area on the 18th floor or if you feel more energetic there is a great Gym. The restaurant's in the hotel are excellent and offer a great variety of food. All I can say is thanks to everyone there for making my stay so nice February 4, 2013
Rated 5.0 out of 5.0 by Excellent service! I was on a business trip and stayed in this hotel for one night. The most impressive thing about the hotel is their service quality. From front desk, to restaurant staff, to concierge staff, they all gave me an impression that they want to serve you with their best effort. Excellent! I want to thank all hotel staff and hotel management team, you did a good job! It's customer service quality which really differentiates one hotel from another. In addition, the hotel location is very good, next to a shopping street and close to metro-station. February 4, 2013
Rated 4.0 out of 5.0 by Reliable as always When in Hong Kong and you want to stay on the Kowloon side, Holiday Inn Golden Mile is always a safe choice. The location is King. And the rooms, while not the most updated, remain comfortable and kept clean all the time. And if memory serves me right, this is one of a very few H.I. properties which recognize my Platinum Elite status from three days before arrival to day of arrival at the airport up to my day-to-day stay at the hotel. The express pre-check-in at the airport via an online link is a welcome arrangement. It gives them time to ready up my room so that by the time I arrive there, everything is in order. Free wifi (for 4 devices) is also appreciated. The restaurant prices are quite steep, but the surrounding area has fab (and cheap) dining options. Keep up the good work! January 29, 2013
Rated 2.0 out of 5.0 by Old Property Staff Service was prompt while the bedsheets had holes. Visited Holiday Inn Golden Mile last year, reflected on the broken bedsheets and in Jan 13, I didnt see any improvement, the bedsheets were full of holes January 29, 2013
Rated 1.0 out of 5.0 by A disappointing repeat. Hotel although well positioned is just too old. Took awhile to find out room wifi signal is so poor that it was a waste of time trying to use it. Complaint to the hotel IT staff was futile, IT staff advised he'll tell reception to change my room but nothing happened. Night reception staff is considered lazy. Wanted to settle my 2 room bills at about 11.00 pm the night before check-out but told to do it in the following morning. Have stayed in this hotel in the past but will never go back after this last experience. January 23, 2013
Rated 4.0 out of 5.0 by Dependable Hotel within Walking Distance of Main Sights and Star Ferrry The location of this hotel was the main reason I booked it, and all the main sights of Tsim Sha Tsui were within easy walking distance (Star Ferry, Cultural Centre, Space Museum, Kowloon Park, Ocean Terminal). The room was adequately big and pleasantly appointed, with a seating area and decent desk space for writing along with free wi-fi. Service was very good, with the front desk staff helpful with bus times, giving small change and posting postcards. Definitely a satisfactory experience and I would return there. A couple of small details: the bar was a bit expensive and limited in drinks choice; the bathroom door made a terrible noise when opened (a bit of WD-40 oil would fix that problem); and the flush handle on the toilet had to be gently manipulated to prevent water from running through the cistern all night. January 22, 2013
Rated 5.0 out of 5.0 by Best location in HK This is by far the best location in HK for any business trip. Only 2 stops from Central by the MTR, walking distance from the Star Ferry, close to Canton Road shopping center and many more. The hotel is very welcoming, I've been coming here forever and they've always updated the style accordingly. I stay in the Executive Floor and the staff are very helpful. Always a great stay. January 20, 2013
Rated 5.0 out of 5.0 Stayed in Hong Kong with Holidays INN This hotel is located in a very convenient location of tsim sha chui, very closed to MTR station which is the main transportation in Hong Kong. Rooms are spacious & and the employees are great :) January 18, 2013
Rated 4.0 out of 5.0 by Comfortable room and good service The beds are comfortable and the bed sizes are quite wide. The room service is good, the staff always keep the room clean at all times. Staffs are also friendly. The hotel location is also strategic, it's close to a lot of shops, restaurants, etc. January 17, 2013
Rated 4.0 out of 5.0 性价比高 干净,整洁。 房间比想象中要大,与同类型酒店相比,性价比较高。 地铁出口就到酒店,很方便。 晚上睡觉才知道,房间没暖气,房间的被子太单薄,加了一张毯子也不够暖,整晚都睡不好。打电话问的前台,前台也说没暖气,按道理香港的温度也不至于酒店的基本设施连暖气都没有,也有点太不可思议,完全接受不了。 January 16, 2013
Rated 5.0 out of 5.0 by Best hotel in Tsim Sha Tsui The Holiday Inn Golden mile is certainly one of the best! The rooms are big enough which can fit my whole family of 5. The beddingds are very comfortable and the bathroom is huge. The whole hotel is very wholesome and lovely. The location is also perfect. It is along the long stretch of nathan road and close to canton road, china ferry terminal, shopping area!!! It is also beside the MTR which connects you to the whole city. The service is also superb. The staff are very accommodating and attends to our needs shortly. The lobby is also beautiful with a distinct scent that is truly Holiday Inn. I will surely come back to this hotel when I visit HK next year! Thank you Holiday Inn! January 16, 2013
Rated 4.0 out of 5.0 by Perfect location Location is perfect in the middle of Tsim Sha Tsui. Nice hotel, good service. I was very happy that the wifi realy worked well. I had different experiances before. January 15, 2013
Rated 2.0 out of 5.0 by Golden Mile Hong Kong I have stayed here many times over the past few years. The hotel is nice and good location. But it is getting old and needs a good renewal. The executive lounge is very below standard with poor food offerings for morning and cocktails. Overall still ok hotel but as I said it needs a good facelift. January 15, 2013
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