Rated 4.5 out of 5 by 91
Rated 1.0 out of 5.0 by Bama1733 Did not reconize Platnum Members, had to call Police also at 3.00 am
First when checked in, did not recognize us as Platinum Members, also have Service Animal, and was on the reservation, but the staff did not even know where to look to see if it was on the reservation, and that they did just not allow pets, so had to get the Food Manager that was on duty as he was the only Manager, he straightened that problem out,
The first night at around 12.00 am we were woken by load screaming and shots or fireworks, called front desk (Justin) did not want to handle it, made several calls to front desk and (Justin ) still did nothing, would not give me a mangers phone number or the police, so around 3.00am I looked it up and called the police and they came and took care of all the screaming and etc. The food manager the next day apologized again and said we would look into it. My question was were was the management, and why are the staff not trained better to even know policies and where to find information when checking in.
July 18, 2014
Rated 5.0 out of 5.0 by HOWDY007 NICE STAY FOR THE SHORT TIME WE WERE THERE.
EVERYTHING WAS INVITING AND THE STAFF WERE VERY NICE TOO.
THE BREAKFAST WAS WONDERFUL AS WELL.
ENJOYED WORKING OUT AND SWIMMING TOO.
UPON REQUESTING A ROLL AWAY BED WHEN MAKING MY RESERVATIONS, WHEN I SHOWED UP AT THE HOTEL THERE WERE NONE LEFT AND THEY MADE NO PROVISIONS FOR THAT. MY YOUNGEST DAUGHTER SLEPT ON THE FLOOR AND SHE IS A TROOPER FOR DOING THAT. I DO NOT UNDERSTAND HOW MY REQUEST WAS DISREGARDED.
OVERALL IT AS GOOD PLACE TO TAKE A REST AFTER A REAL LONG DRIVE.
THANKS H I Birmingham, AL.
HAVE A GOD DAY FOREVER.
July 15, 2014
Rated 5.0 out of 5.0 by Scaper Beautiful hotel
The hotel was very nice and clean. The bed was comfortable and the service was great. My family stayed in the facility for a family reunion and were quite pleased.
July 9, 2014
Rated 2.0 out of 5.0 by Sfordt Bad sleep
Very uncomfortable pillows, not usable for normal person.
July 9, 2014
Rated 5.0 out of 5.0 by imgriggsy Relaxing Stay
After a long drive, the Holiday Inn was a welcome relief at Birmingham-Hoover. The staff was very friendly, the rooms were very clean and the bed was comfortable. I would highly recommend this hotel and the restaurant too.
July 6, 2014
Rated 5.0 out of 5.0 by Filjhn Trendy and comfortable
Great location with plenty of amneities. The hotel is very trendy with a great decor in a wonderful area. Will definitely stay here again..
June 25, 2014
Rated 2.0 out of 5.0 by travelforevermore not welcome
I cannot remember a time when I have been greeted more rudely than I was upon my arrival at this hotel on June 12th. I approached the desk and stated that I had a reservation for tonight, and was brusquely informed of the current time, the normal check-in time and the work schedule of the cleaning staff. I informed him that I had requested early check-in, and was told that I should call IHG headquarters, that they had made the reservation, and basically that he was not responsible for my problem. However, within 10 minutes I was in a room which had, in fact, been ready the whole time. Later I learned that the person checking me in is not an untrained staff member but the hotel manager. As an Elite Platinum member and a stock holder of IHG, I am troubled by this. I have stayed at enough IHG properties to know that this is not the norm in other places, but even one incidence of this kind of behavior should be unacceptable. I was given my choice of a drink or 500 reward points for a welcome gift. I would prefer to be welcomed by a courteous staff member.
Other than this, my stay was acceptable.
June 23, 2014
Rated 4.0 out of 5.0 by sdj145 RECOMMENDATIONS
There were two things that we would like to see in this Hotel.
1. Magnified make-up mirror attached to wall in bathroom
2. Two light switches in the bathroom, one for light, one for fan. The fan was so loud that we got out of there as soon as possible!
June 18, 2014