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Rated 4.5 out of 5 by 126 reviewers.
Rated 4.0 out of 5.0 Rest way from home. We booked the stay on the internet and had no problem finding it. It was close to the mall and of course the wife had to go shopping. The pillows was my only complaint. I will bring my pillows from home next trip! We thought the continent breakfast was free but found out it wasn't when we arrived. Overall though we enjoyed the stay1 October 13, 2014
Rated 5.0 out of 5.0 by Comfortable bed and very pleasant staff. we had a great stay here - clean room - great bed - did not notice noisy neighbors or outside noises - curtains kept the room dark and we received breakfast with our room! October 10, 2014
Rated 2.0 out of 5.0 by Business Center out-of-service When I checked in, I was given vouchers for breakfast, but not informed that I was being given any vouchers. I simply grabbed my key from the packet to use. On the next to the last day of my stay, I finally noticed the vouchers--so I got one free breakfast when I should have been able to eat there every morning. And then there was the business "center." The fax/copier/scanner is not hooked up to an outside line, so any faxes have to go through the locked office and the staff has to send the faxes. The machine was also out of toner for the entire length of my stay (almost a week). We told the front desk staff 4 times (once to a manager) and they NEVER replaced the toner. Because of the low toner, not only could you not print, you couldn't scan either. The location of the "center" is out in the open where people walking by can see over your shoulder onto the monitor screen. An ongoing problem at this location and many others is that the computers' operating system (typically Windows XP) is out of date and that forces the Internet Explorer to remain out of date as the latest version XP supports is IE 8. Since IE is up to 11? now, many sites I tried to visit on the computer says it is incompatible with that version of IE and tells you to either update IE (which you cannot do) or download Chrome--which I was finally forced to do. However, it is troubling that anyone can download a program onto the computer. The entire company and franchisees need to update all of their business center computers with a more recent operating system and updated browser. October 10, 2014
Rated 5.0 out of 5.0 by Comfortable stay and excellent service! Management and the staff at Hoover Holiday Inn AL was great and accomodating. The hotel lobby and dining room presentation was beautiful! Exercise room was clean. The hotel was very clean and in a perfect location! October 1, 2014
Rated 5.0 out of 5.0 by Great all around You can always count on this Holiday Inn to be consistent in all areas. Great location with a lake view. September 26, 2014
Rated 5.0 out of 5.0 by Nice Stay Very quiet and comfortable beds. The fitness room was great as well as the customer service. I would recommend others to stay here and I would also stay here in the future if I need to. September 23, 2014
Rated 4.0 out of 5.0 by Great place, great Service, nice and clean... I stay often in BHM, and even though its a bit out of the way, this is the HI that I stay in. Its somewhat new (less than 5 yrs) but it's always super clean. Compared to the other HI's I've stayed in around there in the past, (which I'll never go back to) this one is by far the best. September 19, 2014
Rated 5.0 out of 5.0 by Friendly, helpful service and clean hotel. Arrived here without a reservation after a long day of driving and the staff welcomed me with friendly, helpful service. The check-in process was performed efficiently and quickly. The room was very nice and looked and felt clean. The mattress was a little too firm for my taste but that is a personal preference. This stay met all of the expectations I have for Holiday Inn Express. September 14, 2014
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