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Rated 4.5 out of 5 by 111 reviewers.
Rated 2.0 out of 5.0 by Did not get much sleep! I was in town for my sister-in-law's funeral and decided to share a room with my sister and her husband to help keep our costs down. I got to sleep on the sofa sleeper....big mistake. It was VERY uncomfortable. I could feel the springs so I did not get much sleep. The hotel's solution was to give me two baby mattresses to put on top of the sleeper mattress. This helped somewhat but then I had to deal with the noise from the plastic covering on the baby mattresses! You would think that a hotel as big and well known as Holiday Inn would have a few memory foam mattress toppers in their inventory to give to guests who actually have to sleep on the sofa sleepers. OR not have sleeper sofas at all. August 14, 2014
Rated 5.0 out of 5.0 by nice place to stay enjoyed stay/nice workers/good location for places to eat and mall/good highway access August 13, 2014
Rated 5.0 out of 5.0 by Excellent Hotel In Great Location We stayed at this hotel while visiting our grown children. It was clean, quiet and very convenient. The staff was friendly and the free coffee in the lobby each morning was hot and excellent. We highly recommend not only this Holiday Inn but most hotels in the IHG family. August 12, 2014
Rated 5.0 out of 5.0 by Friendly service and comfortable bed! We arrived late and were greeted very nicely! The bed was awesome and the restaurant was good and very convenient! August 8, 2014
Rated 5.0 out of 5.0 by Near perfect hotel Everything - cleanliness, quiet, quality, temperature, finish, staff, value were close to perfect. Highly recomend. August 6, 2014
Rated 5.0 out of 5.0 by Comfortable stopover Needed a good rest while driving from Texas to Northeast Tennessee. Hoover was a little more than half way, and was a good, comfortable stop. Friendly staff, good breakfast, comfortable room. August 4, 2014
Rated 4.0 out of 5.0 by Comfortable Bed I really enjoyed my stay, however I had an executive room, but I'm not sure what the difference in it and the regular room was. It seemed like a pretty standard room, nothing extra. I was let down that there wasn't a whirlpool tub or anything extra to justify the extra cost. Other than that my stay was very nice. July 30, 2014
Rated 5.0 out of 5.0 by Awesome experience This is by far the best Holiday Inn I have ever stayed in. It was very vlean and the staff was very accommodating. I will definitely book here again. July 28, 2014
Rated 4.0 out of 5.0 by Good location with a comfortable room Wireless internet worked well and was easy to connect to. Room was nice with sufficient space for our needs. TV was easy to operate. Only "negative" I can think of is our request for extended checkout was not greeted with much enthusiasm by the staff. We eventually did get 2 hours additional time. Location was easy to get to. July 26, 2014
Rated 5.0 out of 5.0 by Nice stay Nice property, good room. Only complaint: the TV remote control was difficult to use. July 23, 2014
Rated 1.0 out of 5.0 by Professional and services quality lacking - Worst I have experienced in 14 years and I had my family with me! [Short version] Descending order from worst - Reception, staff, helpfulness, room service, knowledge of room services, cleanliness, and lastly basic club recognition. [Much longer version] Kerri reception as soon as I walked in, greeted with half-smile, condescending tone/words, unfriendly, unhelpful. Also the other receptionist apologized under her breath for her colleague’s behavior without me saying anything at that point. And this was just 60 seconds in the door. I put my family's room service breakfast on door at 11pm still there at 715am when we expected breakfast. I went down for checkout at 8am next morning. Same Kerri. My luck. I told her of issue and she told me when I put my room service breakfast order on door, I need to call room service in morning also so they know. WHAT?! Are you serious? Anyways that was not my reply but my reply was who is manager. I was told there is no manager right now not on duty but at all! I walked away and said I am checking out of my room.. I have been loyal domestically and internationally as a club member since 2000 with many years as platinum. After paying and/or using my points over the years, I only have 300k+ points remaining. I actually used points for this stay and cannot believe it. Based on actions, this place has lower quality and service expectations. Without true management changes, I will never stay here again and will proactively advise my colleagues and to those of us that care about high quality know of this experience. July 22, 2014
Rated 4.0 out of 5.0 by Good hotel.. Hotel is in good location, well maintained and take care of. July 19, 2014
Rated 1.0 out of 5.0 by Did not reconize Platnum Members, had to call Police also at 3.00 am First when checked in, did not recognize us as Platinum Members, also have Service Animal, and was on the reservation, but the staff did not even know where to look to see if it was on the reservation, and that they did just not allow pets, so had to get the Food Manager that was on duty as he was the only Manager, he straightened that problem out, The first night at around 12.00 am we were woken by load screaming and shots or fireworks, called front desk (Justin) did not want to handle it, made several calls to front desk and (Justin ) still did nothing, would not give me a mangers phone number or the police, so around 3.00am I looked it up and called the police and they came and took care of all the screaming and etc. The food manager the next day apologized again and said we would look into it. My question was were was the management, and why are the staff not trained better to even know policies and where to find information when checking in. July 18, 2014
Rated 5.0 out of 5.0 by NICE STAY FOR THE SHORT TIME WE WERE THERE. EVERYTHING WAS INVITING AND THE STAFF WERE VERY NICE TOO. THE BREAKFAST WAS WONDERFUL AS WELL. ENJOYED WORKING OUT AND SWIMMING TOO. UPON REQUESTING A ROLL AWAY BED WHEN MAKING MY RESERVATIONS, WHEN I SHOWED UP AT THE HOTEL THERE WERE NONE LEFT AND THEY MADE NO PROVISIONS FOR THAT. MY YOUNGEST DAUGHTER SLEPT ON THE FLOOR AND SHE IS A TROOPER FOR DOING THAT. I DO NOT UNDERSTAND HOW MY REQUEST WAS DISREGARDED. OVERALL IT AS GOOD PLACE TO TAKE A REST AFTER A REAL LONG DRIVE. THANKS H I Birmingham, AL. HAVE A GOD DAY FOREVER. July 15, 2014
Rated 5.0 out of 5.0 by Beautiful hotel The hotel was very nice and clean. The bed was comfortable and the service was great. My family stayed in the facility for a family reunion and were quite pleased. July 9, 2014
Rated 2.0 out of 5.0 by Bad sleep Very uncomfortable pillows, not usable for normal person. July 9, 2014
Rated 5.0 out of 5.0 by Relaxing Stay After a long drive, the Holiday Inn was a welcome relief at Birmingham-Hoover. The staff was very friendly, the rooms were very clean and the bed was comfortable. I would highly recommend this hotel and the restaurant too. July 6, 2014
Rated 5.0 out of 5.0 by Trendy and comfortable Great location with plenty of amneities. The hotel is very trendy with a great decor in a wonderful area. Will definitely stay here again.. June 25, 2014
Rated 2.0 out of 5.0 by not welcome I cannot remember a time when I have been greeted more rudely than I was upon my arrival at this hotel on June 12th. I approached the desk and stated that I had a reservation for tonight, and was brusquely informed of the current time, the normal check-in time and the work schedule of the cleaning staff. I informed him that I had requested early check-in, and was told that I should call IHG headquarters, that they had made the reservation, and basically that he was not responsible for my problem. However, within 10 minutes I was in a room which had, in fact, been ready the whole time. Later I learned that the person checking me in is not an untrained staff member but the hotel manager. As an Elite Platinum member and a stock holder of IHG, I am troubled by this. I have stayed at enough IHG properties to know that this is not the norm in other places, but even one incidence of this kind of behavior should be unacceptable. I was given my choice of a drink or 500 reward points for a welcome gift. I would prefer to be welcomed by a courteous staff member. Other than this, my stay was acceptable. June 23, 2014
Rated 4.0 out of 5.0 by RECOMMENDATIONS There were two things that we would like to see in this Hotel. 1. Magnified make-up mirror attached to wall in bathroom 2. Two light switches in the bathroom, one for light, one for fan. The fan was so loud that we got out of there as soon as possible! June 18, 2014
Rated 5.0 out of 5.0 by Hoover Perfect place to stay in Hoover - Attractive, clean and close to shopping and easy access to Highway's. June 17, 2014
Rated 5.0 out of 5.0 by Clean Room The only problem was sometimes finding a parking spot later at night. We left a tip for the maid the first morning June 15, 2014
Rated 5.0 out of 5.0 by Comfortable bed This is one the best hotels in Hoover. I always enjoy my stay. May 22, 2014
Rated 5.0 out of 5.0 by Great local retreat Local property that we escaped to for a weekend. Staff was great as well as the property itself. Very relaxing with all the amenities that you could need. May 21, 2014
Rated 5.0 out of 5.0 by Home away from home! Excellent staff who provided on the spot friendliness and care. Restaurant offered great choices and hot good breakfast. On site laundry was very convenient as well. Following losing our home and cars to a flood, staying here until all the repairs were made, gave my elderly mom and I peace of mind and safety. I would highly recommend this facility for your next stay in Birmingham, AL! May 13, 2014
Rated 5.0 out of 5.0 by Outstanding value My first choice when I stay in the Birmingham/Hoover area. I travel often for business and pleasure; the level of quality, service, and overall experience is one of the best I have seen. A guest can expect a comfortable bed, but the evening Happy Hour, quality of dining, and other service amenities put this Holiday Inn over the top. The Chef makes certain that the food is always outstanding! Great job! See you again. May 13, 2014
Rated 4.0 out of 5.0 by Great Service - Extremely to high priced! Great hospitality by the front desk! Your price is way to high for a Platinum member for local appointments. Car broken or would have stayed at Holiday Inn 17 miles away for $89.00 per night. Cinimum rolls not covered up, very dry. NEED A PRICE ADJUSTMENT FOR PLATINUM MEMBERS! May 12, 2014
Rated 2.0 out of 5.0 by hoover404 The room was not ready after the drive in from out of state. Me and my wife had to change in a public bathroom to get ready for a event we had to attend. The receptionist did not seem to care about our situation we were treated like numbers not like people. The room that we finally got was comfortable and the breakfast was great. But the service was not good at all. I rather have bad breakfast and the room be uncomfortable than have bad service. I beleive that Good service and treating people with respect and like people not numbers is the most important thing any Hotel can offer. You can fix a bad room or bad food but you cant fix common courtesy. I will not stay there ever again. April 30, 2014
Rated 5.0 out of 5.0 by Great front desk service Good location for my needs. Overall hotel staff very friendly, restaurant staff friendly but food arrive very late, bartender was waitress servicing the inside area, the outside area and the bar too much for one person to handle on a busy night. April 30, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great handicapped bathroom My husband is disabled and cannot step up into a tub/shower, so the walk in shower with an installed seat and its own separate hand held shower head was awesome! The room was really large so if you use a wheelchair you will have plenty of room to move around. The room and bathroom were both very clean! The staff was friendly! I would definitely stay at this Holiday Inn again! April 22, 2014
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