Rated 4.5 out of 5 by 129
Rated 5.0 out of 5.0 by Toy123 Nice Stay
Very quiet and comfortable beds. The fitness room was great as well as the customer service. I would recommend others to stay here and I would also stay here in the future if I need to.
September 23, 2014
Rated 4.0 out of 5.0 by ScottAB Great place, great Service, nice and clean...
I stay often in BHM, and even though its a bit out of the way, this is the HI that I stay in. Its somewhat new (less than 5 yrs) but it's always super clean. Compared to the other HI's I've stayed in around there in the past, (which I'll never go back to) this one is by far the best.
September 19, 2014
Rated 5.0 out of 5.0 by Drive70 Friendly, helpful service and clean hotel.
Arrived here without a reservation after a long day of driving and the staff welcomed me with friendly, helpful service. The check-in process was performed efficiently and quickly. The room was very nice and looked and felt clean. The mattress was a little too firm for my taste but that is a personal preference. This stay met all of the expectations I have for Holiday Inn Express.
September 14, 2014
Rated 5.0 out of 5.0 by Obeone9520 Another Good Stay
I stay at this property for both business and pleasure. The staff is helpful and courteous. The food, especially the breakfast buffet, is very good. Rooms are clean and comfortable. Will definitely stay here again..
September 13, 2014
Rated 5.0 out of 5.0 by vickystrinkets Great Stay!
The newer Holiday Inns have great restaurants with bars that make them a cut above similar brands in the same price range. The bartender was incredible and the wings were great. The cook even came and checked to make sure that we liked the food. The tables have individual televisions, plus there is a large one at the bar and another int he lobby. The room was modern with excellent internet. Room service was great too. I really love Holiday Inn and will be choosing them more often in the future.
September 10, 2014
Rated 5.0 out of 5.0 by Bama Fan from Athens Bama Game Stay
Love the place. We stay here for all the Alabama Games. We will be back.
September 9, 2014
Rated 5.0 out of 5.0 by Frostie15 quick in out
I had a meeting early am so got a room. clean bed,room, very nice staff tv was great ac was fine
September 4, 2014
Rated 5.0 out of 5.0 by Cadillac13 Great Place for a Quiet Weekend
This Holiday Inn was a great place for a quiet weekend. It has modern rooms that are clean and quiet. It is convenient to most places folks want to go in Birmingham and Hoover.
September 3, 2014
Rated 4.0 out of 5.0 by Cha-ya Wet smell Cold microwave
The room smelled wet upon entering, however all the carpet, towels, and bed linen was dry. The microwave did not work, it did not heat my food item. I also awakened frequently because my right hip hurt, The pillows were comfy, but the mattress was not .
September 2, 2014
Rated 5.0 out of 5.0 by Steelhouse Hoover is the place to stay
Arrived for next day business. Was greeted as I walked through the doors. Check in was very quick. The person was very friendly.
Christy at the bar made sure I was taken care of. She is fantastic at her job and an asset to the property.
room was clean as expected and no noise issues during the night.
August 28, 2014
Rated 4.0 out of 5.0 by BobbyBobby x
My stay was very good. The staff very friendly and the location very convenient.
August 26, 2014
Rated 5.0 out of 5.0 by MMREDSOX Birmingham-Hoover Holiday Inn
We stayed at the Hoover Holiday Inn 1 night on points and had a great night. I was recognized as a IHG Gold member at check-in and provided a coupon for a free drink at the bar -- a good start! The room appeared relatively new and had 2x queen beds for my wife, son and I with plenty of room for luggage and to move around. Everything was in pristine condition and very clean. The room was also very quiet and dark when the windows were closed. Multiple pillows with differing softness were provided, adding to a very comfortable sleep. We had no problems whatsoever - a completely worry-free stay.
August 26, 2014
Rated 4.0 out of 5.0 by chrissy07 Comfortable room and nice surroundings.
I enjoyed my stay at the Hoover Holiday Inn. The overall experience was certainly a positive one. I liked the appearance of the hotel's lobby and dining areas, and enjoyed the breakfast buffet there each morning.
August 26, 2014
Rated 5.0 out of 5.0 by The Canadian Good Value
Very nice property. Good people, clean rooms and good food. If you get a chance have a drink at the bar with Ashley. She is real welcoming and makes you feel at home.
August 25, 2014
Rated 5.0 out of 5.0 by Toni 768 Hotel review
Great hotel, enjoed the food and staff. I plan to stay again when in the area.
August 25, 2014
Rated 5.0 out of 5.0 by WyldOut Great Stay
Excellent hotel for business or leisure but make sure you place the do not disturb sign on door unless you want to be awaken early and loudly.
August 24, 2014
Rated 5.0 out of 5.0 by Tim_MB350 Roll Tide
I will certainly stay at this hotel again. Only 40 minutes from University of Alabama. Great alternative to staying by the University.
August 20, 2014
Rated 5.0 out of 5.0 by AK42 Best Holiday Inn
This was one of the best Holiday Inns I have ever stayed at in a long time. The staff was great and the bar and food service was excellent.
I would recommend this place to all my friends.
August 17, 2014
Rated 2.0 out of 5.0 by McRed Did not get much sleep!
I was in town for my sister-in-law's funeral and decided to share a room with my sister and her husband to help keep our costs down. I got to sleep on the sofa sleeper....big mistake. It was VERY uncomfortable. I could feel the springs so I did not get much sleep. The hotel's solution was to give me two baby mattresses to put on top of the sleeper mattress. This helped somewhat but then I had to deal with the noise from the plastic covering on the baby mattresses! You would think that a hotel as big and well known as Holiday Inn would have a few memory foam mattress toppers in their inventory to give to guests who actually have to sleep on the sofa sleepers. OR not have sleeper sofas at all.
August 14, 2014
Rated 5.0 out of 5.0 by kytraveler10 nice place to stay
enjoyed stay/nice workers/good location for places to eat and mall/good highway access
August 13, 2014
Rated 5.0 out of 5.0 by Phil72 Excellent Hotel In Great Location
We stayed at this hotel while visiting our grown children. It was clean, quiet and very convenient. The staff was friendly and the free coffee in the lobby each morning was hot and excellent. We highly recommend not only this Holiday Inn but most hotels in the IHG family.
August 12, 2014
Rated 5.0 out of 5.0 by CT Cumming Friendly service and comfortable bed!
We arrived late and were greeted very nicely! The bed was awesome and the restaurant was good and very convenient!
August 8, 2014
Rated 5.0 out of 5.0 by JBBB2 Near perfect hotel
Everything - cleanliness, quiet, quality, temperature, finish, staff, value were close to perfect. Highly recomend.
August 6, 2014
Rated 5.0 out of 5.0 by Yatsailor Comfortable stopover
Needed a good rest while driving from Texas to Northeast Tennessee. Hoover was a little more than half way, and was a good, comfortable stop. Friendly staff, good breakfast, comfortable room.
August 4, 2014
Rated 4.0 out of 5.0 by Msnlj5 Comfortable Bed
I really enjoyed my stay, however I had an executive room, but I'm not sure what the difference in it and the regular room was. It seemed like a pretty standard room, nothing extra. I was let down that there wasn't a whirlpool tub or anything extra to justify the extra cost. Other than that my stay was very nice.
July 30, 2014
Rated 5.0 out of 5.0 by Sue Q Awesome experience
This is by far the best Holiday Inn I have ever stayed in. It was very vlean and the staff was very accommodating. I will definitely book here again.
July 28, 2014
Rated 4.0 out of 5.0 by DH55 Good location with a comfortable room
Wireless internet worked well and was easy to connect to. Room was nice with sufficient space for our needs. TV was easy to operate. Only "negative" I can think of is our request for extended checkout was not greeted with much enthusiasm by the staff. We eventually did get 2 hours additional time. Location was easy to get to.
July 26, 2014
Rated 5.0 out of 5.0 by Rolltide90 Nice stay
Nice property, good room. Only complaint: the TV remote control was difficult to use.
July 23, 2014
Rated 1.0 out of 5.0 by CelticCoop Professional and services quality lacking - Worst I have experienced in 14 years and I had my family with me!
Descending order from worst - Reception, staff, helpfulness, room service, knowledge of room services, cleanliness, and lastly basic club recognition.
[Much longer version]
Kerri reception as soon as I walked in, greeted with half-smile, condescending tone/words, unfriendly, unhelpful. Also the other receptionist apologized under her breath for her colleague’s behavior without me saying anything at that point. And this was just 60 seconds in the door.
I put my family's room service breakfast on door at 11pm still there at 715am when we expected breakfast. I went down for checkout at 8am next morning. Same Kerri. My luck. I told her of issue and she told me when I put my room service breakfast order on door, I need to call room service in morning also so they know. WHAT?! Are you serious? Anyways that was not my reply but my reply was who is manager. I was told there is no manager right now not on duty but at all! I walked away and said I am checking out of my room..
I have been loyal domestically and internationally as a club member since 2000 with many years as platinum. After paying and/or using my points over the years, I only have 300k+ points remaining. I actually used points for this stay and cannot believe it.
Based on actions, this place has lower quality and service expectations. Without true management changes, I will never stay here again and will proactively advise my colleagues and to those of us that care about high quality know of this experience.
July 22, 2014
Rated 4.0 out of 5.0 by DannyS Good hotel..
Hotel is in good location, well maintained and take care of.
July 19, 2014