Rated 4.5 out of 5 by 94
Rated 5.0 out of 5.0 by Filjhn Trendy and comfortable
Great location with plenty of amneities. The hotel is very trendy with a great decor in a wonderful area. Will definitely stay here again..
June 25, 2014
Rated 2.0 out of 5.0 by travelforevermore not welcome
I cannot remember a time when I have been greeted more rudely than I was upon my arrival at this hotel on June 12th. I approached the desk and stated that I had a reservation for tonight, and was brusquely informed of the current time, the normal check-in time and the work schedule of the cleaning staff. I informed him that I had requested early check-in, and was told that I should call IHG headquarters, that they had made the reservation, and basically that he was not responsible for my problem. However, within 10 minutes I was in a room which had, in fact, been ready the whole time. Later I learned that the person checking me in is not an untrained staff member but the hotel manager. As an Elite Platinum member and a stock holder of IHG, I am troubled by this. I have stayed at enough IHG properties to know that this is not the norm in other places, but even one incidence of this kind of behavior should be unacceptable. I was given my choice of a drink or 500 reward points for a welcome gift. I would prefer to be welcomed by a courteous staff member.
Other than this, my stay was acceptable.
June 23, 2014
Rated 4.0 out of 5.0 by sdj145 RECOMMENDATIONS
There were two things that we would like to see in this Hotel.
1. Magnified make-up mirror attached to wall in bathroom
2. Two light switches in the bathroom, one for light, one for fan. The fan was so loud that we got out of there as soon as possible!
June 18, 2014
Rated 5.0 out of 5.0 by Tlady Hoover
Perfect place to stay in Hoover - Attractive, clean and close to shopping and easy access to Highway's.
June 17, 2014
Rated 5.0 out of 5.0 by LDKB Clean Room
The only problem was sometimes finding a parking spot later at night. We left a tip for the maid the first morning
June 15, 2014
Rated 5.0 out of 5.0 by Trice40 Comfortable bed
This is one the best hotels in Hoover. I always enjoy my stay.
May 22, 2014
Rated 5.0 out of 5.0 by MHocutt73 Great local retreat
Local property that we escaped to for a weekend. Staff was great as well as the property itself. Very relaxing with all the amenities that you could need.
May 21, 2014
Rated 5.0 out of 5.0 by Longterm stay Home away from home!
Excellent staff who provided on the spot friendliness and care. Restaurant offered great choices and hot good breakfast. On site laundry was very convenient as well. Following losing our home and cars to a flood, staying here until all the repairs were made, gave my elderly mom and I peace of mind and safety. I would highly recommend this facility for your next stay in Birmingham, AL!
May 13, 2014
Rated 5.0 out of 5.0 by IBBack Outstanding value
My first choice when I stay in the Birmingham/Hoover area. I travel often for business and pleasure; the level of quality, service, and overall experience is one of the best I have seen.
A guest can expect a comfortable bed, but the evening Happy Hour, quality of dining, and other service amenities put this Holiday Inn over the top. The Chef makes certain that the food is always outstanding! Great job! See you again.
May 13, 2014
Rated 4.0 out of 5.0 by DAB2736 Great Service - Extremely to high priced!
Great hospitality by the front desk!
Your price is way to high for a Platinum member for local appointments. Car broken or would have stayed at Holiday Inn 17 miles away for $89.00 per night.
Cinimum rolls not covered up, very dry.
NEED A PRICE ADJUSTMENT FOR PLATINUM MEMBERS!
May 12, 2014
Rated 2.0 out of 5.0 by Kyler hoover404
The room was not ready after the drive in from out of state. Me and my wife had to change in a public bathroom to get ready for a event we had to attend. The receptionist did not seem to care about our situation we were treated like numbers not like people. The room that we finally got was comfortable and the breakfast was great. But the service was not good at all. I rather have bad breakfast and the room be uncomfortable than have bad service. I beleive that Good service and treating people with respect and like people not numbers is the most important thing any Hotel can offer. You can fix a bad room or bad food but you cant fix common courtesy. I will not stay there ever again.
April 30, 2014
Rated 5.0 out of 5.0 by jhudd Great front desk service
Good location for my needs. Overall hotel staff very friendly, restaurant staff friendly but food arrive very late, bartender was waitress servicing the inside area, the outside area and the bar too much for one person to handle on a busy night.
April 30, 2014
Rated 4.0 out of 5.0 by PJ1219 Comfortable bed and great handicapped bathroom
My husband is disabled and cannot step up into a tub/shower, so the walk in shower with an installed seat and its own separate hand held shower head was awesome! The room was really large so if you use a wheelchair you will have plenty of room to move around. The room and bathroom were both very clean! The staff was friendly! I would definitely stay at this Holiday Inn again!
April 22, 2014
Rated 3.0 out of 5.0 by Mac 48 uncomfortable bed and pillows
the bed was as uncomfortable as any I have ever experienced.
The pillows were as hard as rocks I did not rest well at all.
April 22, 2014
Rated 5.0 out of 5.0 by bmtexmex Excellent Hotel!
The rooms are spacious and clean-hotel bar is great, Ashley was a wonderful bartender!
April 17, 2014
Rated 5.0 out of 5.0 by bkbanker Great service and very comfortable beds.
Enjoyed my stay. The beds were very comfortable. The room was very clean. Also enjoyed breakfast and dinner in the resturant. Will definetly stay there again.
April 11, 2014
Rated 4.0 out of 5.0 by Firepilot Over night stay
When checking in was not greeted as a IHG member. Asked if there were any upgrades available, then was greeted as a member but not upgrades were available. Was offered 500 points or drink coupon. Better than nothing. Staff seemed tired and confused. Had to call down to get WiFi code. On a great note, the restaurant was empty, but decided to eat there anyway and was pleasantly surprised! Great meal, could not believe how well it was and service was great also although only ones there. There was a soccer tournament in town, but kids were well supervised and respectful of all. Un real for the number of kids there, had a great night sleep!
March 20, 2014
Rated 5.0 out of 5.0 by catsfinch41 great place to stay
Sleep great on the comfortable bed and great service
March 19, 2014
Rated 5.0 out of 5.0 by Don550 Room was great
Everything about this location is great, I suggest full size pillows would be great
March 8, 2014
Rated 3.0 out of 5.0 by Beech30144 A little pricey for a Holiday Inn
I have stayed at this property since new. Good location, Solid built and quiet. It's seems lately that the property owner has secured some pretty good contracts like Alabama Health Care and others. Also it seems the success of this property has lowered the value significantly. Us one night area reps have been forgotten. They used give us breakfast and free drink coupons for having some status but now everything is extra. I addition they used to upgrade us to a nicer room. I haven't been upgraded in years. Not a big deal and recognize that all good things must come to an end and the bottom line for me is simple. Quiet, Clean, Well built structure, and most of all Comfy. This property does that so I will most likely be back.
March 4, 2014
Rated 5.0 out of 5.0 by CaptianM Excellent Hotel
Staff and accomidations are excellent , they always make you feel at home.
January 30, 2014
Rated 4.0 out of 5.0 by SBella Good Location
Good Location near shopping and restaurants. Not too far from the airport. Only negative was I wasnt greeted as a Platinum member....I think that is the first time that has happened.
January 29, 2014
Rated 5.0 out of 5.0 by JRW49 Great place to stay in Birmingham
we have family in the area and always stay here when we are in town visiting. Great location and very helpful staff.
January 6, 2014
Rated 5.0 out of 5.0 by Chinaball Top of the line
I've stayed at the Holiday Inn Hoover several times. The rooms are roomy and clean with an excellent view of the lake. Thank you for making this our home away from home!!
December 31, 2013
Rated 5.0 out of 5.0 by mbbergin If we only had more time at the hotel
We arrived late and left early, so the most time we spent in the room we were sleeping. My husband actually commented that he wished we would have arrived earlier to get to enjoy the suite! Very roomy, clean, and comfortable. We will definitely stay again when traveling through this area. We had requested a crib for our baby; the hotel staff made the bed up for us and it looked as cozy as a roll-out crib could look.
December 30, 2013
Rated 5.0 out of 5.0 by jmclk the guest is always welcome
I have stayed with a lot of hotels in and around the Birmingham area, The Manager and staff are excellent. I do not know of over 100 stays a year, have I ever remembered a Managers name or the staff. I can honestly say, this business treats you like family.
Do not change a thing, best experience by far.
December 26, 2013
Rated 5.0 out of 5.0 by Ripster Platinum Perspective
I travel for business every week throughout the Southeast and my hotel of choice is always IHG properties. There are numerous IHG properties in the Birmingham area, however for me, there is only one choice and that's the full service Holiday Inn in Hoover, Alabama. I tend to have discriminating taste and really appreciate the accommodating effort of the entire staff. Their General Manager,Steve leads by example. He is professional and personal and always goes the extra mile to make you feel very special.Holiday Inn Hoover, I'll be back!
December 25, 2013
Rated 5.0 out of 5.0 by coop12 Enjoyable stay
We were visiting Birmingham to see Trans Siberian Orchestra in concert but chose to stay at the Holiday Inn in Hoover. The hotel and our room had a beautiful view overlooking a river. The staff was friendly and knowledgeable and the room was comfortable. We will definitely stay here again.
December 11, 2013
Rated 2.0 out of 5.0 by Charlie09 Dirty sheets
This is the first time I've ever written a review about any hotel I've ever stayed in and I'm a business traveler so I'm at a lot of hotels. Everything was great at the Holiday Inn Hoover except when I went to go to bed my sheets did not look clean, there was a stain on the bottom sheet. I called the front desk and was told that housekeeping had gone home but I could come down and get sheets and change them myself. The woman at the desk said she could not leave the desk but there were two women at the desk when I went down. At first I was only given a bottom sheet and I told her I also wanted a top sheet. She had to look for the top sheet but finally found one and gave it to me. As a Platinum Priority Club member I was surprised that I was asked to change my own sheets.
December 8, 2013
Rated 5.0 out of 5.0 by aenidyd Very nice hotel
Staff very courteous and friendly, room was excellent and clean. I stayed at this hotel because it was significantly less expensive than the hotel at which the conference was being held. The drive to the conference hotel was very short, so location was just right. The best part of the hotel was the lovely view of the river in back of the hotel. Nice surprise!
December 3, 2013