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Rated 4.5 out of 5 by 119 reviewers.
Rated 5.0 out of 5.0 by Comfortable bed This is one the best hotels in Hoover. I always enjoy my stay. May 22, 2014
Rated 5.0 out of 5.0 by Great local retreat Local property that we escaped to for a weekend. Staff was great as well as the property itself. Very relaxing with all the amenities that you could need. May 21, 2014
Rated 5.0 out of 5.0 by Home away from home! Excellent staff who provided on the spot friendliness and care. Restaurant offered great choices and hot good breakfast. On site laundry was very convenient as well. Following losing our home and cars to a flood, staying here until all the repairs were made, gave my elderly mom and I peace of mind and safety. I would highly recommend this facility for your next stay in Birmingham, AL! May 13, 2014
Rated 5.0 out of 5.0 by Outstanding value My first choice when I stay in the Birmingham/Hoover area. I travel often for business and pleasure; the level of quality, service, and overall experience is one of the best I have seen. A guest can expect a comfortable bed, but the evening Happy Hour, quality of dining, and other service amenities put this Holiday Inn over the top. The Chef makes certain that the food is always outstanding! Great job! See you again. May 13, 2014
Rated 4.0 out of 5.0 by Great Service - Extremely to high priced! Great hospitality by the front desk! Your price is way to high for a Platinum member for local appointments. Car broken or would have stayed at Holiday Inn 17 miles away for $89.00 per night. Cinimum rolls not covered up, very dry. NEED A PRICE ADJUSTMENT FOR PLATINUM MEMBERS! May 12, 2014
Rated 2.0 out of 5.0 by hoover404 The room was not ready after the drive in from out of state. Me and my wife had to change in a public bathroom to get ready for a event we had to attend. The receptionist did not seem to care about our situation we were treated like numbers not like people. The room that we finally got was comfortable and the breakfast was great. But the service was not good at all. I rather have bad breakfast and the room be uncomfortable than have bad service. I beleive that Good service and treating people with respect and like people not numbers is the most important thing any Hotel can offer. You can fix a bad room or bad food but you cant fix common courtesy. I will not stay there ever again. April 30, 2014
Rated 5.0 out of 5.0 by Great front desk service Good location for my needs. Overall hotel staff very friendly, restaurant staff friendly but food arrive very late, bartender was waitress servicing the inside area, the outside area and the bar too much for one person to handle on a busy night. April 30, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great handicapped bathroom My husband is disabled and cannot step up into a tub/shower, so the walk in shower with an installed seat and its own separate hand held shower head was awesome! The room was really large so if you use a wheelchair you will have plenty of room to move around. The room and bathroom were both very clean! The staff was friendly! I would definitely stay at this Holiday Inn again! April 22, 2014
Rated 3.0 out of 5.0 by uncomfortable bed and pillows the bed was as uncomfortable as any I have ever experienced. The pillows were as hard as rocks I did not rest well at all. April 22, 2014
Rated 5.0 out of 5.0 by Excellent Hotel! The rooms are spacious and clean-hotel bar is great, Ashley was a wonderful bartender! April 17, 2014
Rated 5.0 out of 5.0 by Great service and very comfortable beds. Enjoyed my stay. The beds were very comfortable. The room was very clean. Also enjoyed breakfast and dinner in the resturant. Will definetly stay there again. April 11, 2014
Rated 4.0 out of 5.0 by Over night stay When checking in was not greeted as a IHG member. Asked if there were any upgrades available, then was greeted as a member but not upgrades were available. Was offered 500 points or drink coupon. Better than nothing. Staff seemed tired and confused. Had to call down to get WiFi code. On a great note, the restaurant was empty, but decided to eat there anyway and was pleasantly surprised! Great meal, could not believe how well it was and service was great also although only ones there. There was a soccer tournament in town, but kids were well supervised and respectful of all. Un real for the number of kids there, had a great night sleep! March 20, 2014
Rated 5.0 out of 5.0 by great place to stay Sleep great on the comfortable bed and great service March 19, 2014
Rated 5.0 out of 5.0 by Room was great Everything about this location is great, I suggest full size pillows would be great March 8, 2014
Rated 3.0 out of 5.0 by A little pricey for a Holiday Inn I have stayed at this property since new. Good location, Solid built and quiet. It's seems lately that the property owner has secured some pretty good contracts like Alabama Health Care and others. Also it seems the success of this property has lowered the value significantly. Us one night area reps have been forgotten. They used give us breakfast and free drink coupons for having some status but now everything is extra. I addition they used to upgrade us to a nicer room. I haven't been upgraded in years. Not a big deal and recognize that all good things must come to an end and the bottom line for me is simple. Quiet, Clean, Well built structure, and most of all Comfy. This property does that so I will most likely be back. March 4, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Staff and accomidations are excellent , they always make you feel at home. January 30, 2014
Rated 4.0 out of 5.0 by Good Location Good Location near shopping and restaurants. Not too far from the airport. Only negative was I wasnt greeted as a Platinum member....I think that is the first time that has happened. January 29, 2014
Rated 5.0 out of 5.0 by Great place to stay in Birmingham we have family in the area and always stay here when we are in town visiting. Great location and very helpful staff. January 6, 2014
Rated 5.0 out of 5.0 by Top of the line I've stayed at the Holiday Inn Hoover several times. The rooms are roomy and clean with an excellent view of the lake. Thank you for making this our home away from home!! December 31, 2013
Rated 5.0 out of 5.0 by If we only had more time at the hotel We arrived late and left early, so the most time we spent in the room we were sleeping. My husband actually commented that he wished we would have arrived earlier to get to enjoy the suite! Very roomy, clean, and comfortable. We will definitely stay again when traveling through this area. We had requested a crib for our baby; the hotel staff made the bed up for us and it looked as cozy as a roll-out crib could look. December 30, 2013
Rated 5.0 out of 5.0 by the guest is always welcome I have stayed with a lot of hotels in and around the Birmingham area, The Manager and staff are excellent. I do not know of over 100 stays a year, have I ever remembered a Managers name or the staff. I can honestly say, this business treats you like family. Do not change a thing, best experience by far. J Mc December 26, 2013
Rated 5.0 out of 5.0 by Platinum Perspective I travel for business every week throughout the Southeast and my hotel of choice is always IHG properties. There are numerous IHG properties in the Birmingham area, however for me, there is only one choice and that's the full service Holiday Inn in Hoover, Alabama. I tend to have discriminating taste and really appreciate the accommodating effort of the entire staff. Their General Manager,Steve leads by example. He is professional and personal and always goes the extra mile to make you feel very special.Holiday Inn Hoover, I'll be back! December 25, 2013
Rated 5.0 out of 5.0 by Enjoyable stay We were visiting Birmingham to see Trans Siberian Orchestra in concert but chose to stay at the Holiday Inn in Hoover. The hotel and our room had a beautiful view overlooking a river. The staff was friendly and knowledgeable and the room was comfortable. We will definitely stay here again. December 11, 2013
Rated 2.0 out of 5.0 by Dirty sheets This is the first time I've ever written a review about any hotel I've ever stayed in and I'm a business traveler so I'm at a lot of hotels. Everything was great at the Holiday Inn Hoover except when I went to go to bed my sheets did not look clean, there was a stain on the bottom sheet. I called the front desk and was told that housekeeping had gone home but I could come down and get sheets and change them myself. The woman at the desk said she could not leave the desk but there were two women at the desk when I went down. At first I was only given a bottom sheet and I told her I also wanted a top sheet. She had to look for the top sheet but finally found one and gave it to me. As a Platinum Priority Club member I was surprised that I was asked to change my own sheets. December 8, 2013
Rated 5.0 out of 5.0 by Very nice hotel Staff very courteous and friendly, room was excellent and clean. I stayed at this hotel because it was significantly less expensive than the hotel at which the conference was being held. The drive to the conference hotel was very short, so location was just right. The best part of the hotel was the lovely view of the river in back of the hotel. Nice surprise! December 3, 2013
Rated 5.0 out of 5.0 by This is an Outstanding Hotel This is an outstanding Hotel... I have made it my personal hang-out place even when I am not on travel or business. The staff here is second to none, from food services to guest services. Condelay, Gerold, Mindie and the front desk manager just to name a few they all go beyond and above to make your stay one to remember.Did I not say that house keeping make you feel and rest like you are right at home. Last but not least the general manager alone with his leadership team set the bar on hospitality at it finest. Overall I love staying at this location. November 19, 2013
Rated 5.0 out of 5.0 by Great service as usual I stay here often and really love the Hotel. The bartender Chrissy is always a great bar tender and waitress. We ate and the food was good, the room was nicely furnished and I love the huge shower I had in my room. Will continue to stay here for business and pleasure. Only problem was there was no recognition for me being a priority club member. November 17, 2013
Rated 5.0 out of 5.0 by What a GREAT place! This is my second stay at this property. They EXCEEDED my expectations, particularly in the Food & Beverage area. It had been a few months since my last visit and Ashley greeted me by name and provided EXCELLENT service. I'm sure she has met a lot of people since my last visit and remembering me made me feel very welcome. I cannot say enough good things about Christi! She anticipates your needs before you even ask (or don't ask#. This level of service I haven't encountered anywhere. She is the one of the best! Cinthia #Renae) is wonderful. She is engaged in her job. You don't see many people these days that are that happy with their job and make certain that as a guest that I am happy. Its quite obvious that this property does a GREAT job. While I was there, I recognized many guests who had stayed their previously. People go where they will be happy. I highly recommend this hotel and when I am in Birmingham, this is where I will sleep. Thank you!! Jim B. November 13, 2013
Rated 5.0 out of 5.0 by Very good stay I was happy with my stay. The room was clean, bed was comfortable, and the overall quality of the place is very nice. For the price I paid, it was a great bargain. I definitely recommend this place for anyone visiting Birmingham/Hoover. November 4, 2013
Rated 4.0 out of 5.0 by Cleanliness Overall clean room. However, look under the TV table in room 302. You'll see the table has not been moved in some time, as dust is pretty thick. Staff excellent!!! Would definitely stay here again. This hotel is one of the nicer Holiday Inns we've stayed at. October 20, 2013
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