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Rated 4.4 out of 5 by 94 reviewers.
Rated 5.0 out of 5.0 by This is an Outstanding Hotel This is an outstanding Hotel... I have made it my personal hang-out place even when I am not on travel or business. The staff here is second to none, from food services to guest services. Condelay, Gerold, Mindie and the front desk manager just to name a few they all go beyond and above to make your stay one to remember.Did I not say that house keeping make you feel and rest like you are right at home. Last but not least the general manager alone with his leadership team set the bar on hospitality at it finest. Overall I love staying at this location. November 19, 2013
Rated 5.0 out of 5.0 by Great service as usual I stay here often and really love the Hotel. The bartender Chrissy is always a great bar tender and waitress. We ate and the food was good, the room was nicely furnished and I love the huge shower I had in my room. Will continue to stay here for business and pleasure. Only problem was there was no recognition for me being a priority club member. November 17, 2013
Rated 5.0 out of 5.0 by What a GREAT place! This is my second stay at this property. They EXCEEDED my expectations, particularly in the Food & Beverage area. It had been a few months since my last visit and Ashley greeted me by name and provided EXCELLENT service. I'm sure she has met a lot of people since my last visit and remembering me made me feel very welcome. I cannot say enough good things about Christi! She anticipates your needs before you even ask (or don't ask#. This level of service I haven't encountered anywhere. She is the one of the best! Cinthia #Renae) is wonderful. She is engaged in her job. You don't see many people these days that are that happy with their job and make certain that as a guest that I am happy. Its quite obvious that this property does a GREAT job. While I was there, I recognized many guests who had stayed their previously. People go where they will be happy. I highly recommend this hotel and when I am in Birmingham, this is where I will sleep. Thank you!! Jim B. November 13, 2013
Rated 5.0 out of 5.0 by Very good stay I was happy with my stay. The room was clean, bed was comfortable, and the overall quality of the place is very nice. For the price I paid, it was a great bargain. I definitely recommend this place for anyone visiting Birmingham/Hoover. November 4, 2013
Rated 4.0 out of 5.0 by Cleanliness Overall clean room. However, look under the TV table in room 302. You'll see the table has not been moved in some time, as dust is pretty thick. Staff excellent!!! Would definitely stay here again. This hotel is one of the nicer Holiday Inns we've stayed at. October 20, 2013
Rated 5.0 out of 5.0 by Clean and friendly A great place to stay near Birmingham. Convenient to interstates and food/shopping. Friendly and helpful staff, very clean - comfortable beds. October 16, 2013
Rated 4.0 out of 5.0 by Nice property - weak fitness center Fitness center is squeezed into a 10 foot by 10 foot closet October 10, 2013
Rated 5.0 out of 5.0 by Very pleased This was my first time to this hotel. The room was nice, and the service in the restaurant was EXCELLENT!! When I return to Birmingham, I WILL be staying here! Thank you for an enjoyable experience. October 7, 2013
Rated 5.0 out of 5.0 by Very good Holiday Inn I travel a lot and stay at plenty of IHG properties. Holiday Inns are usually a hit and miss with me. There are some that are older properties that are in dire need of a remodel. However, this hotel is great. A new modern hotel with an excellent check in area and restaurant. I would definitely recommend and stay here again. October 7, 2013
Rated 5.0 out of 5.0 by Exceptional Stay Everything worked perfectly. There was even a computer problem at the lounge that evening. Rather than inconvenience me it was on the house. That is what I call first class service. The dollar is not everything and sometimes it is best to give up the dollar in order to maintain service. I do wish more people would see and apply that to everyday details. This location certainly did!! October 6, 2013
Rated 5.0 out of 5.0 by Shangri-La The best HI in the business. They should send all management to this location to see how it's supposed to be done. October 6, 2013
Rated 5.0 out of 5.0 by No Breakfast I am a Holiday Inn express person. Booked this hotel by mistake but decided to try it. Everything in the hotel is great but no breakfast. Will not stay there again October 1, 2013
Rated 2.0 out of 5.0 by STAY I was very disappointed in the reception and the price of the room. I stayed at the Vicksburg, Ms. location 4 days prior and the total experience there was extremely more professional and enjoyable. Being a Priority Club member for over 30 plus years, I expected a higher level experience. September 29, 2013
Rated 5.0 out of 5.0 by Clean Well Managed Nice place to stay - this is a well operated hotel. September 8, 2013
Rated 2.0 out of 5.0 by to much noise The first night stay was very bad. After a long drive to get there, a two and a half week stay at a hospital ICU with a relative we were in no mood to party . An event at the hotel that started after we checked in left us without parking for three hours and high noise levels till midnight. We could have been warned beforehand to have a chance to change rooms or stay at another hotel. We were stressed and in need of a good nights rest instead we had to stay away due to no parking and high noise levels till late at night. Give me a break! August 24, 2013
Rated 5.0 out of 5.0 by Good Rooms A bit pricey. I understand the conserve water thing. I'm totally down with reusing my towels and not changing the sheets. I'm there for three days, I don't need 3 new sets of sheets or towels... But the cleaning ladies come in, make the bed and refill uses toiletries and empty trash. Maybe I am mistaken but I thought they were supposed to overall clean the room. I.e what was stated above... and quick dust, quick vacuum and put remote, TV list and Welcome Binder back into place. Staff was very nice and friendly, the hotel was clean and open, very well air-conditioned (can't tell it's humid outside until you are outside) and it is in a prime location for shopping and easy access to downtown Birmingham. I recommend Tortuga's Pizza (bring your appetite but be prepared to wait 45 mins for your pizza, you won't be disappointed), and Logan's Roadhouse. August 21, 2013
Rated 5.0 out of 5.0 by Tops all expectations I have stayed in many hotels in the last year due to work. Many of those have been the big name high priced hotels and this one is as good if not better than any of the others that charge large rates just because of their name. We will be back to this one any and every time we travel to or thru the area. August 20, 2013
Rated 5.0 out of 5.0 by Very courteous staff We had a very pleasant stay here during a soccer tournament. The staff was very accommodating for letting us check in a little early due our game scheduling. The hotel was clean and convenient to many eating establishments, grocery stores, gas stations, etc. Will be staying there again. August 19, 2013
Rated 5.0 out of 5.0 by Beautiful hotel This hotel was awesome! The staff was very friendly and the accommodations were very nice. I enjoyed breakfast as well, but the breakfast area attendant wasn't as overly friendly as the other associates I encountered. Other than that, I would definitely stay at this hotel over ANY hotel in the area. Gorgeous. August 16, 2013
Rated 5.0 out of 5.0 by Very nice hotel- great location. Very modern clean hotel in a great location by a lake and a mall. Room was very spacious and comfortable. Breakfast would be better if they had a waffle maker. Will definitely stay here again. August 16, 2013
Rated 5.0 out of 5.0 by Helpful friendly staff The rooms were very nicely decorated, clean and comfortable. The entire property was very clean and modern. I would definitely stay again! ALL of the staff I encountered were very friendly and helpful. Really nice! August 15, 2013
Rated 5.0 out of 5.0 by Professional , friendly staff. Words don't begin to tell how much I appreciated the great attitude everyone has at this property. Friendly greetings when I walked into the front lobby no matter what time-of-day. Asking if there is something else that I need that I have not asked for. Breakfast and Dinner were worth taking time to enjoy. This is a good venue to stay if your travels take you to Birmingham , AL. August 5, 2013
Rated 5.0 out of 5.0 by Great service I was very pleased with my stay everything was very comfortable,the hotel was centrally located within walking distance of food an shopping can't wait to come back August 3, 2013
Rated 5.0 out of 5.0 by Clean Room Exceelent Service at Front Desk More softer regular bed pillow Lower mattress too high July 29, 2013
Rated 5.0 out of 5.0 by Clean and Comfortable I stay at this hotel for our family reunion. Everything about this hotel was great until the second day our housekeeper did not clean the hot tube that I requested for her to do. Therefore I had to call down stairs to the front desk twice to get them to send someone up to clean the hot tube. After waiting 2hrs no one came. So I went down stair to speak with the front desk to ask why no one from housekeeping had not came to clean the tube. So the lady at the front desk call housekeeping again. I waited again for 1hr no housekeeper by that time I had to leave the room for awhile, as I was leaving I inform the front desk that I still had not seen the housekeeper. So when I return from shopping I notice they still had not clean this hot tube. By that time I was smoking mad, because I did not fill I had to get to this point to get someone to come and clean this tube. So I call down to front desk and inform her that if they would give me the clean stuff I would clean it myself. By that time someone from housekeeping shows up. Now why did it take me saying I would clean this tube to get someone from housekeeping to clean it. I felt that they should have wave one of those night for us. July 28, 2013
Rated 5.0 out of 5.0 by Location, decor, staff all very good One of the cleanest hotels I've ever stayed in; despite the fact they were sold out with large events occurring during my stay. Staff was very friendly, welcoming & helpful. July 26, 2013
Rated 5.0 out of 5.0 by Fantastic Hotel The room was fantastic as well as the hotel staff and everything else!!! July 18, 2013
Rated 4.0 out of 5.0 by Very nice hotel Although 2 years old, this hotel looked brand new. Everything was bright, clean, and inviting. Staff went out of their way to accommodate us- allowing us to store our 2 bikes inside overnight. Disappointed in not recognizing priority club membership. Also had to ask for internet code, they did not offer this information upon arrival. July 15, 2013
Rated 5.0 out of 5.0 Excellent review All staff was very pleasant and accomodating. We had a great stay. One of the cleanest hotel's we have stayed in. I certainly recommend this hotel and will stay here again on our next visit. July 8, 2013
Rated 5.0 out of 5.0 by Home away from home I stay at a dozen different H/I properties a year regularly. This one is by far the most accommodating and friendly of them all!!!! May 25, 2013
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