Rated 4.6 out of 5 by 87
Rated 5.0 out of 5.0 by imgriggsy Relaxing Stay
After a long drive, the Holiday Inn was a welcome relief at Birmingham-Hoover. The staff was very friendly, the rooms were very clean and the bed was comfortable. I would highly recommend this hotel and the restaurant too.
July 6, 2014
Rated 5.0 out of 5.0 by Filjhn Trendy and comfortable
Great location with plenty of amneities. The hotel is very trendy with a great decor in a wonderful area. Will definitely stay here again..
June 25, 2014
Rated 2.0 out of 5.0 by travelforevermore not welcome
I cannot remember a time when I have been greeted more rudely than I was upon my arrival at this hotel on June 12th. I approached the desk and stated that I had a reservation for tonight, and was brusquely informed of the current time, the normal check-in time and the work schedule of the cleaning staff. I informed him that I had requested early check-in, and was told that I should call IHG headquarters, that they had made the reservation, and basically that he was not responsible for my problem. However, within 10 minutes I was in a room which had, in fact, been ready the whole time. Later I learned that the person checking me in is not an untrained staff member but the hotel manager. As an Elite Platinum member and a stock holder of IHG, I am troubled by this. I have stayed at enough IHG properties to know that this is not the norm in other places, but even one incidence of this kind of behavior should be unacceptable. I was given my choice of a drink or 500 reward points for a welcome gift. I would prefer to be welcomed by a courteous staff member.
Other than this, my stay was acceptable.
June 23, 2014