Rated 4.5 out of 5 by 95
Rated 4.0 out of 5.0 by DH55 Good location with a comfortable room
Wireless internet worked well and was easy to connect to. Room was nice with sufficient space for our needs. TV was easy to operate. Only "negative" I can think of is our request for extended checkout was not greeted with much enthusiasm by the staff. We eventually did get 2 hours additional time. Location was easy to get to.
July 26, 2014
Rated 5.0 out of 5.0 by Rolltide90 Nice stay
Nice property, good room. Only complaint: the TV remote control was difficult to use.
July 23, 2014
Rated 1.0 out of 5.0 by CelticCoop Professional and services quality lacking - Worst I have experienced in 14 years and I had my family with me!
Descending order from worst - Reception, staff, helpfulness, room service, knowledge of room services, cleanliness, and lastly basic club recognition.
[Much longer version]
Kerri reception as soon as I walked in, greeted with half-smile, condescending tone/words, unfriendly, unhelpful. Also the other receptionist apologized under her breath for her colleague’s behavior without me saying anything at that point. And this was just 60 seconds in the door.
I put my family's room service breakfast on door at 11pm still there at 715am when we expected breakfast. I went down for checkout at 8am next morning. Same Kerri. My luck. I told her of issue and she told me when I put my room service breakfast order on door, I need to call room service in morning also so they know. WHAT?! Are you serious? Anyways that was not my reply but my reply was who is manager. I was told there is no manager right now not on duty but at all! I walked away and said I am checking out of my room..
I have been loyal domestically and internationally as a club member since 2000 with many years as platinum. After paying and/or using my points over the years, I only have 300k+ points remaining. I actually used points for this stay and cannot believe it.
Based on actions, this place has lower quality and service expectations. Without true management changes, I will never stay here again and will proactively advise my colleagues and to those of us that care about high quality know of this experience.
July 22, 2014