Rated 4.5 out of 5 by 93
Rated 1.0 out of 5.0 Not worth of IHG/Priority Club members, feels like a discount motel
Professional and services quality worst in IHG I have experienced in 14 years and I had my family with me!
[Short version] Descending order from worst - Reception, staff, helpfulness, room service, knowledge of room services, cleanliness, and lastly basic priority club recognition.
[Much longer version] Kerri reception as soon as I walked in, greeted with half-smile, condescending tone/words, unfriendly, unhelpful. Also the other receptionist apologized under her breath for her colleague’s behavior without me saying anything at that point.
I put my family's room service breakfast on door at 11pm still there at 715am when we expected breakfast. I went down for checkout at 8am next morning. Same Kerri. My luck. I told her of issue and she told me when I put my room service breakfast order on door, I need to call room service in morning also so they know. WHAT?! Are you serious? Anyways that was not my reply but my reply was who is manager. I was told there is no manager right now not on duty but at all! I walked away and said I am checking out of my room..
I have been loyal to IHG domestically and internationally as a priority club member since 2000 with many years as platinum. After paying and/or using my points over the years, I only have 300k+ points remaining. I actually used points for this stay and cannot believe it.
If I want to lower quality and service expectations, I will go to a hotel/motel outside of IHG. Without true management changes, I will never stay at Holiday Inn Hoover again and will proactively advise my colleagues and to those of us that care about high quality know of this experience.
July 21, 2014
Rated 4.0 out of 5.0 by DannyS Good hotel..
Hotel is in good location, well maintained and take care of.
July 19, 2014
Rated 1.0 out of 5.0 by Bama1733 Did not reconize Platnum Members, had to call Police also at 3.00 am
First when checked in, did not recognize us as Platinum Members, also have Service Animal, and was on the reservation, but the staff did not even know where to look to see if it was on the reservation, and that they did just not allow pets, so had to get the Food Manager that was on duty as he was the only Manager, he straightened that problem out,
The first night at around 12.00 am we were woken by load screaming and shots or fireworks, called front desk (Justin) did not want to handle it, made several calls to front desk and (Justin ) still did nothing, would not give me a mangers phone number or the police, so around 3.00am I looked it up and called the police and they came and took care of all the screaming and etc. The food manager the next day apologized again and said we would look into it. My question was were was the management, and why are the staff not trained better to even know policies and where to find information when checking in.
July 18, 2014