Rated 4.5 out of 5 by 92
Rated 4.0 out of 5.0 by DannyS Good hotel..
Hotel is in good location, well maintained and take care of.
July 19, 2014
Rated 1.0 out of 5.0 by Bama1733 Did not reconize Platnum Members, had to call Police also at 3.00 am
First when checked in, did not recognize us as Platinum Members, also have Service Animal, and was on the reservation, but the staff did not even know where to look to see if it was on the reservation, and that they did just not allow pets, so had to get the Food Manager that was on duty as he was the only Manager, he straightened that problem out,
The first night at around 12.00 am we were woken by load screaming and shots or fireworks, called front desk (Justin) did not want to handle it, made several calls to front desk and (Justin ) still did nothing, would not give me a mangers phone number or the police, so around 3.00am I looked it up and called the police and they came and took care of all the screaming and etc. The food manager the next day apologized again and said we would look into it. My question was were was the management, and why are the staff not trained better to even know policies and where to find information when checking in.
July 18, 2014
Rated 5.0 out of 5.0 by HOWDY007 NICE STAY FOR THE SHORT TIME WE WERE THERE.
EVERYTHING WAS INVITING AND THE STAFF WERE VERY NICE TOO.
THE BREAKFAST WAS WONDERFUL AS WELL.
ENJOYED WORKING OUT AND SWIMMING TOO.
UPON REQUESTING A ROLL AWAY BED WHEN MAKING MY RESERVATIONS, WHEN I SHOWED UP AT THE HOTEL THERE WERE NONE LEFT AND THEY MADE NO PROVISIONS FOR THAT. MY YOUNGEST DAUGHTER SLEPT ON THE FLOOR AND SHE IS A TROOPER FOR DOING THAT. I DO NOT UNDERSTAND HOW MY REQUEST WAS DISREGARDED.
OVERALL IT AS GOOD PLACE TO TAKE A REST AFTER A REAL LONG DRIVE.
THANKS H I Birmingham, AL.
HAVE A GOD DAY FOREVER.
July 15, 2014