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Rated 3.8 out of 5 by 48 reviewers.
Rated 1.0 out of 5.0 by Horrible The room reeked of smoke, the mattress was soft and swayback.I actually had to lay used towels on the floor to make a path to the bed because the bottom of your feet were filthy from the carpeting. November 25, 2013
Rated 2.0 out of 5.0 by Mediocre at best Easy to see hotel has quite a bit of age. Stayed at Holiday Inns for three nights in a row and this was the worst. They give you a breakfast coupon instead of just allowing you to go to the buffet and go on your way. Most tv channels were fuzzy beyond watchable. Room smelled like a basement. Luckily I had my house slippers with me so I didn't have to walk barefoot through the room. I was on the first floor next to the lobby and the restaurant area had karaoke which was so loud it could be heard inside my room. Will not stay here again. November 25, 2013
Rated 5.0 out of 5.0 by Very Pleasant Enjoyed the home town environment and interaction. November 18, 2013
Rated 2.0 out of 5.0 by Yuck This has to be one of the dirtiest Holiday Inns that I have ever stayed in. The rooms were filthy and the floors were even worse in the room. Its one of those gross hotels that have that stale humid , mildewy smell and feel. The staff was, however very nice but they need to learn how to clean! October 28, 2013
Rated 5.0 out of 5.0 by Restaurant/Bar Staff The restaurant and bar staff are well above average. Breakfast food and SERVICE is outstanding. October 13, 2013
Rated 5.0 out of 5.0 by Clean and comfortable room and great service. Room was clean, comfortable and with plenty of space. Towels and coffee supplies were replinished daily. We stayed four days. Breakfast for two, included with the room, was very good. The entire hotel staff was exceptional. Every person, regardless of which shift or position, was friendly, courteous and accommodating. Theyare the reason I will remember this hotel and if I ever return to Hopkinsville I will definetely stay at this Holiday Inn. October 13, 2013
Rated 5.0 out of 5.0 by Beverly and Yana are the bomb! Yana always makes me feel welcome when I check in. She takes time to listen to what I am saying and always has a smile. Beverly does the same when I am checking out. She is great! It's not always the comfort of the bed that keeps me coming back, but the character of the staff that work there. I often drive an hour out of my way just to stay at this hotel. October 2, 2013
Rated 4.0 out of 5.0 by Good Service Except Courtesy Bag Great service and hospitality. However did not receive one of the bags behind desk marked "Priority Club" September 4, 2013
Rated 3.0 out of 5.0 by Butcho This hotel needs upgrading to compete with other business in the Immediate area every thing needs to be updated carpeting cleaned but old not fresh looking In halls and rooms. The bar in the restaurant was out of a lot of items and the breakfast is average at best August 14, 2013
Rated 4.0 out of 5.0 by excellent stay I often come to Hopkinsville for business and always stay at the Holiday Inn. The staff is very friendly and very helpfull when asked a question. August 14, 2013
Rated 5.0 out of 5.0 by Perfect Stay! Upon arriving at the hotel in the evening, we were already met with a smile in a beautiful entryway and felt welcomed! Room was ready ... check-in was a breeze ... looked over at welcome sign and even my name was there welcoming priority club members! I had fun "spinning the wheel" to receive a snack package and waters! The room and beds were very comfortable and clean! I would recommend anybody become priority club members. Not only do you get better discounts but also as you get a free buffet sit down restaurant meal in the morning at this hotel which is so delicious! Everyone was so nice ... paper at door in the morning during the week ... awesome! My husband who said "Let's spend another night" shocked me, as he never says that! Hope to stay here again soon! August 9, 2013
Rated 5.0 out of 5.0 by Always enjoy staying here. Front desk and restaurant folks the best. Great breakfast. July 31, 2013
Rated 5.0 out of 5.0 by Heidi Rocks! I travel all the time and often I am so bored in the evenings. At this hotel there is a great bar to spend my evenings. They have Karaoke on Wednesday nights and even if nobody is singing, the DJ plays any an all request. I have made friends (guests) at this hotel over time, and it's great to talk to them while watching a game on the TV at the bar. And Heidi is not just a great bartender, she has become a great friend. She always makes me feel welcome and seems to genuinely glad to see me each time I walk through the doors. There are times that I have a choice to make about where I will spend the night. I will drive an extra hour just to stay at this hotel. Beverly, Yana and all the desk clerks take care of me from the minute I walk through the door until I check out. I highly recommend this hotel. July 30, 2013
Rated 5.0 out of 5.0 by Excellent Recently stayed and hospitality was amazing. Room and amenities alone were incredible, Was very surprised what all we got in such a low price. July 27, 2013
Rated 5.0 out of 5.0 by Awesome hotel Got caught in a major storm in Nashville heading back from Panama City Beach. Had to go ahead and stay somewhere that night and found this hotel. The lady who checked us in was absolutely wonderful and made us feel welcome. The beds, pillows everythign were extremely comfortable. Tried to use the business center in the morning and it was locked, asked the lady at the desk when it was open and she said it was. I told her it was locked and she said well you need a key. Rather short and rude, but I went on. Went in to use the computer and then needed a password so had to go back. Seemed like she could have been more helpful. At breakfast again was welcomed graciously and although it was a buffet (a very good one at that with scrambled eggs, sausage, bacon, egg casserole, biscults/gravy/waffles, fresh fruit juice, etc,), we were checked on and treated very well. This may now be our hotel anytime we go to Nashville, It's about an hour away, but the service is work it when we go to see a football game. July 26, 2013
Rated 5.0 out of 5.0 by Great traveling experience! I have been Platinum with HI for approximately 15 years. I've never been treated any nicer, any place, any time. Particular thanks should go to the Yana, Heidi, and Miss Clara! July 16, 2013
Rated 2.0 out of 5.0 by Breakfast buffet was scary For the two days were were there, the eggs on the breakfast buffet were watery. I complained the first day and they fixed the issue. The watery eggs returned the next day. Rather than complain, I avoided the eggs. Our room was humid, despite a working AC. The staff was friendly and helpful; however, the breakfast buffet needs some help. July 8, 2013
Rated 2.0 out of 5.0 by Warm room and bad cable My room was warm when I checked in, way too warm for mid-July and later I found that the television reception was poor. I doubt I stay here again. July 3, 2013
Rated 5.0 out of 5.0 by The HIExpress by the interstate was full so we ended up being referred here. Just a short 8 minute drive away. Lovely hotel in a very quiet spot. Very clean. Wonderful beds. Very Very Happy with our stay here. Highly recommend it. July 2, 2013
Rated 4.0 out of 5.0 by Great Stay Stayed here while visiting with a client in the Hopkinsville area. The staff could not have been more friendly, and the facilities were extremely comfortable. The breakfast left a bit to be desired as the eggs were undercooked. Beyond that, this was a very enjoyable stay. I will definitely stay here again should I need to return to Hopkinsville. June 26, 2013
Rated 4.0 out of 5.0 by Comfortable rooms and excellent housekeeping service Housekeeping staff was very accommodating and performed their duties with minimal inconvenience to guests. Every staff member with whom we interacted was super friendly June 5, 2013
Rated 3.0 out of 5.0 by Average Given that the hotel is an older building it was about as nice and clean as possible. The staff was super friendly but needs to focus more on service and professionalism. I, and others, had to find someone to seat me for dinner. The front desk had the "spin the wheel" game that I have not seen in years. The bar only seats about eight and really feels as if it were an after thought stuffed into a dark corner. The pool was rented from an outside party and was off limits. The area of town is very much a fast food stretch of town and not more to offer. Given the area and what else if offered, it would be 50/50 if I returned. I must say that every one of the staff was friendly but the building is just simply old. May 20, 2013
Rated 5.0 out of 5.0 by Guest care! The hotel was very nice and the staff super cordial. The room had all of the essentials laid out. This was a high end experience at a reasonable price. This is one that I'll be using again! Thanks! May 9, 2013
Rated 1.0 out of 5.0 by Employees were very friendly and polite Meals-Hotel provides a daily coupon for $5.00. Any purchase made is around $10, so you need to add $5.00 any time you use the coupons. Breakfast buffet was the same thing you would receive at a Holiday Inn Express (Should have stayed there) Room-Friday night I was next to a crying baby all night. Room-Saturday they put an entire youth basketball team on my floor. Wouldn't it make more sense to spread the team amoung the five floors. The kids slammed doors and ran up and down the halls until 11pm then were up at 6am doing the same thing. I was asked when I checked out how my stay was?Worst stay at a Holiday Inn property. She asked if there was anything she could do. That would have been better addressed the nught before. May 5, 2013
Rated 1.0 out of 5.0 by Friendly but extremely slow service The staff is friendly but extremely slow to provide customer serivce. We ate breakfast daily for 7days and on 5 of those days, we waited at least 20 minutes for serivce. They brought the check 10 minutes before the food arrived. One waitress, Paige, was the lone exception, she was freindly, efficient and had normal wait times for the 2 days she was our waitress. Room was not dirty but was not clean either. Bed was not very comfortable. Air conditioning was too noisy to leave on night but needed to have something to drowned out the noise from the hallway. I began traveling for business 3 months ago and this hotel is by far the worst that i have stayed at in the past 3 months. May 3, 2013
Rated 5.0 out of 5.0 Great Time The staff was very accomadating, and because I am a platinum club member I and my sister received free breakfast all three days. The housekeeper jumped right on our room to clean as soon as we left for the day, she even left us extra towels. The lady (hostess) was very helpful at breakfast and the server was there at our beck and call. Highly reccommend this hotel The pool and hot tub were perfect tempatures and the area was clean. lots of pool towels. April 8, 2013
Rated 5.0 out of 5.0 by Clean, quiet, comfortable, great service. I am always staying in this hotel when on business in the town. I am impressed with the service. They asked me how I liked the room, and I answered that the next time I would like to stay in the same room. I got the room next time I arrvied, they hold it for me. April 7, 2013
Rated 5.0 out of 5.0 by Great Service All staff was very friendly and helpful. The indoor pool was nice and warm. April 1, 2013
Rated 4.0 out of 5.0 by Upgrade Fitness Room Need to fix the treadmill in the exercise room. They have two treadmills, but one always seems to be broken. Also, add a few dumpbells to the fitness room. Staff is very friendly. February 4, 2013
Rated 4.0 out of 5.0 by Nice place to stay in Hopkinsville Pretty satisfied with my stay overall. There was construction and a smell (maybe paint?) but they had signs up explaining it. January 20, 2013
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