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Rated 3.9 out of 5 by 408 reviewers.
Rated 2.0 out of 5.0 by Unable to check in early without charge. Ashley at front desk was not willing to allow earlier check in even though hotel was no where near capacity. Later in the evening attempted to let our 9 yo visit the pool. There were over 40 people in the pool and hot tub area. The place was a wreck. The majority of the people were changing in the lobby and then leaving through the rear of the hotel, clearly not paid guest of the hotel. The pool area is not restricted by guest key and anyone can enter from the parking area. The lobby was completely wet where all of these people were using the restrooms. I was a paid guest and rewards member and was not allowed to check in early after dropping my daughter off at Univ of Houston, however , over 40 non guest were allowed to make use of hotel amenities without being questioned. April 29, 2015
Rated 1.0 out of 5.0 by Has been better We have stayed at this facility many times and have always enjoyed it. This last time was awful, but we will stay again. We do not believe this one stay is a reflection of the overall quality of this hotel. April 24, 2015
Rated 5.0 out of 5.0 by clean, comfortable room greeted by very friendly staff and when I asked for anything the staff was very helpful April 24, 2015
Rated 5.0 out of 5.0 by Friendly service, Great Location, Great value The interior remodel is complete. The rooms are fresh and updated. The quality of the rooms now matches the quality of the STAFF, that have always been very good. It is also nice having a refrigerator and microwave in the room. Some guests need to get use to the fact that it is a non smoking hotel and that they may not allow pets. The location of the property right next to NRG stadium and only 10 minutes from the medical center cannot be beat for the price. The new open bar is nice and they are the only place in town that keeps the closed caption on so you can follow what is actually happening on the screen. The staff goes out of their way to make the stay a pleasant one. Only down side, some to the gaps under the connecting room doors is still larger than it should be, but a towl on the floor fixes that. This hotel is functional at a great location with a great price. April 21, 2015
Rated 5.0 out of 5.0 by Fit my needs. Staff and food was awesome! I just couldn't figure out why only one entrance and exit to/from hotel. That was confusing why enter and exit through one door only? Security reason? I forgot to ask them at the desk why. I will stay here again. It was nice! April 20, 2015
Rated 5.0 out of 5.0 by comfortable bed, efficient service Some maintenance was being conducted outdoors during my stay, but it was done in a manner that did not impact the guests. April 19, 2015
Rated 5.0 out of 5.0 by Houston Great Location to NRG Stadium. Great staff and bar, Food quality needs improvement BADLY.. April 18, 2015
  • 2015-05-05T11:39:45.230-05:00
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