Rated 3.9 out of 5 by 158
Rated 4.0 out of 5.0 by MildlySatisfiedGuest Mixed review
I stayed at the hotel on three consecutive occasions. The room, although oddly configured, was clean and comfortable. I am used to having a microwave in my room, and only received one on the third visit.
The front desk staff were awesome, as was the bell staff and maintenance workers. My only complaint was the morning waitress in the dining room. I found her to be rude and not at all accommodating. I travel for a living and usually come to know all of the hotel staff very well. After the first encounter with the waitress, I did not use my free breakfast coupons at all, but choose to purchase breakfast food daily at the local grocery store.
Overall, nice hotel and i would at least give it a try.
November 20, 2012
Rated 4.0 out of 5.0 by hotdot2 Breakfast is a joke and a little history
Guests are given a voucher for a free breakfast for two people upon check-in. There is a buffet table in the restaurant for breakfast. It is never stocked adequately, regardless of a crowd or not. The selections are pretty slim. The fruit bowls are either empty or have old fruit in the them. How about some grits with butter and some bananas and apples, croissants, etc.
I ordered tortilla soup in the bar during our last visit, and it was pretty bad, too. The bar menu hasn't changed in a year or two.
In the past, a free drink voucher was given at check-in. Here is my suggestion. Give the guests a choice of a free drink, a free appetizer, or a free breakfast - and make the breakfast edible. A lot of people do not have time in the morning for breakfast as they have medical appointments and quite often labs or procedures require fasting. You could drum up more bar business by giving a free appetizer or drink.
Other than the above, we enjoy staying at the property and will give you one more try. Thanks.
November 19, 2012
Rated 1.0 out of 5.0 by anya would not recommend
I was recently in Houston for surgery at M D Anderson. I was very disappointed in the overall stay at this facility.
While the room was very, very clean, the food was horrible. There really should be something that is a disclaimer because they advertise the restaurant being open certain hours, and yet when you go down to dinner during that time, you have to go to the sports bar to eat. While I have nothing against the sports bar, I do not feel that if you want a quiet dinner you should be subjected to loud music and/or televisions while you eat.
There is a substantial medical discount which was appreciated, however there seemed to be preferential treatment to those who did not receive the discount. And, while they offered a shuttle, the service was somewhat unreliable.
I have made numerous trips to Houston, and if you want a party hotel, this might be for you, but if you are there for medical treatment, you definitely want to find another place.
November 18, 2012
Rated 5.0 out of 5.0 by 68Billsfan Great location
Breakfast buffet could be better and resupplied with food. A lot of items on buffett were gone by 8 am. And remained gone long after we left.
November 14, 2012
Rated 3.0 out of 5.0 by beth1026 Overpriced
Sink was clogged. Faucet leaked. Have stayed at this hotel previously for MD Anderson. They had free breakfast to go containers previously. This visit was not able to eat breakfast early due to testing. Gave me a difficult time to get a to go container. Room was generally clean. Staff was courteous.
November 14, 2012
Rated 3.0 out of 5.0 by andy0 Average service
below Average service during chekin, hotel has construction work, .
November 14, 2012
Rated 3.0 out of 5.0 by kareem stay at holiday inn
location is excellant but the hotel room and services are poor,also the staff are averge in dealing with the problem ,
when i enter my room the air condition not work and were not able to fixed until next daay and no any staff over me alternative room or said at least soory for this,thier bad smell in the room.i was booked for 5 night but i cjecked next day.i was using this hotel fore the last 15 year but never i see any improvemnt in the management of the hotel niether the services. so finally i decided to find onther brand hotel.
November 11, 2012
Rated 1.0 out of 5.0 by WAG4114 NOT A GOOD EXPERIENCE
I WILL CHOOSE ANOTHER HOTEL NEXT TIME I REQUIRE A STAY IN THE RELIANT AREA.MY HOTEL STAY WAS NOT GOOD.
November 4, 2012
Rated 5.0 out of 5.0 by football2012 Fantastic Texans Experience
I had an excellent time at Holiday Inn Reliant during the Texans Game weekend. I had ordered some flowers for the room and the staff went the extra mile to recieve and have the flowers in the room. Also our friends room was located right across the hall which was very convinient. I cant say enough of the view our room had of the Reliant Stadium, was really suprising when we opened the room curtains. Had a good time tailgating before and after the game as well.
October 26, 2012
Rated 5.0 out of 5.0 by Joey52 Good service and friendly staff
Had a pleasant stay and the staff was accommodating and friendly. Rooms were comfortable and very clean.
October 25, 2012
Rated 5.0 out of 5.0 by fc31319 Always Great!
Location (x3). That's the story of this hotel & I've stayed there a few times. Always top notch.
October 23, 2012
Rated 5.0 out of 5.0 by banderson386 Visit for Texan Game
I was very impressed of the hotel's location in regards to Relient Stadium. The stadium is literally in the hotel's back parking lot. The hot tub and pool were very relaxing.
The bar seemed very overwhelmed attepting to service all of the patrons. There was only 1 bartending before and during the football game, who had to serve a jam packed bar. It took until 2 hours after the game to have a 2nd bartender arrive to help out. Food in the bar was ok, but nothing special.
Breakfast located across from the bar was actually decent. Customers have a choice of menu items or buffet.
October 22, 2012
Rated 5.0 out of 5.0 by Shanie70 Clean and great staff.
Staff was friendly and professional, Kudos to Anthony.
October 20, 2012
Rated 5.0 out of 5.0 by Marjie Great servie, Great experience
While staying at the Holiday Inn at Reliant Park in Houston TX... I had a wonderful experience. The staff (from the front desk, to cleaning ladies, and bar/ restaurant staff) were and as always are kind, respectful, and helpful when we check in and thru out our stay. The rooms were very clean and fresh, which helps to feel more relaxed & comfortable when youre out of town and cant sleep in your own house. Other amenities such as the pool and hot tub, the weight room, restaurant, and common area were also very clean and welcoming. We fly to Houston anywhere between 2-5 times a year and when we look for hotels we always check availabilty at this hotel before any other hotel chain in the area.
October 18, 2012
Rated 3.0 out of 5.0 by MDAguest Pro's & Con's
I'll start off with the con's. The room doors don't have a mechanism to keep the door from slamming after going in or out. I understand the concept of each guest being considerate of others and not let ting this happen, but come on folks, x number of rooms xtimes x number occupied, that's a lot of doors opening and closing 24/7.
Front desk staff were nice and helpful WHEN you could get assistance. Two people at the front desk sounds okay, but this location was understaffed. I called from my room, and after many rings, was answered with "I am assisting a guest, and will call you back", that's it, no hello nor goodbye. After waiting an hour & a half, and feeling that was more than enough time to return my call, I went downstairs to the front desk. Now, that may be only a slight incontinence to some, but if you are a guest because you are a patient receiving treatment in the medical center, a small task may not feel small. The shuttle driver for the afternoon shift, was not friendly in the least, not to mention, all passenger's felt as though we were in a race at the Indy 500.
Pro's: Excellent comps for medical patients. Excellent food for a chain hotel. Morning shuttle driver was great to all passenger's, assisting each of us on & off the bus, as well as carrying our "all day at MD Anderson" back packs.
October 17, 2012
Rated 2.0 out of 5.0 by RUKIDNME One visit great- Second visit not so great
What a difference a day makes. Difference was like night and day. Afternoon desk staff not helpful nor professional. "Satisfaction Gaurantee" just another phrase.
October 15, 2012
Rated 3.0 out of 5.0 by Kirank12 Pleasant experience ....
I stayed at the Holiday Inn for 3 days as part of a business trip. While I was pleased overall, One of the positives of this hotel is the staff. They're attentive, friendly and overall good at what they do.
This hotel is close to Fiesta and other shopping areas.
So, three stars because the hotel itself is just not up to the level of luxury you'd expect from a Holiday Inn. If the hotel furnishings were as good as the staff, they'd be getting a lot more 4 and 5 star reviews.
October 15, 2012
Rated 2.0 out of 5.0 by Sarah79 Unfriendly and a bit worn
Stayed at this Holiday Inn for 5 days in October. Was not greeted as a Priority Member which was surprising because the last 4 I have stayed at gave me a little gift bag. The gym ran out of water twice and the first time when I went down to ask if more could be brought up or if there was another water cooler in hotel was simply told no it get's filled at 8 when a certain person comes on you could use your sink water with an eye roll....second time I didn't even bother to ask. Gym also did not have any disinfectant spray and random used towels were left around no one ever came to check on cleanliness of it....same towels on a different day in same spot. Rooms were nice and beds nice and comfy as were the pillows like they use in all Holiday Inn locations. Plenty of outlets and spacious desk to get my work done. The hallways looked a bit dated and had worn carpets. The elevators were fast and taxis came quickly when you called front desk for a cab. The breakfast buffet was o.k. lots of fresh fruit and good oatmeal they nicely let me in even though they closed in 8 minutes one morning.
October 12, 2012
Rated 5.0 out of 5.0 by CindyMc Excellent Customer Service!
Talk about a great value. I have stayed at this hotel several times, they make you feel right at home each and every visit. They have a wonderful low MD Anderson rate with a shuttle to the Medical Center. It is only a 5 minute drive to MD Anderson so it is very convient. They also give you a voucher for 2 towards a delicious breakfast. You have a choice of the buffet or ordering off the menue. I have never had the buffett but enjoy a great breakfast each time I stay. Every staff member you encounter is super friendly and the hotel is spotless & clean...... If you are going for Reliant Stadium you can walk across the parking lot and you are there! Super location all the way around....
October 11, 2012
Rated 5.0 out of 5.0 by Esther Everything was great. Good location
We were given good rates as i am a patient at M D Anderson. Shuttle took us to hospital and picked us up. Were very prompt and very courteous. We have stayed many times there before and we love the location.
October 9, 2012
Rated 1.0 out of 5.0 by jose096 Staff at the sports bar
My overall experience was poor, the low point of this stay was the staff of the sports bar, given the fact that we stayed on a Saturday prior to a Texans game the sports bar was understaffed. To begin with it took the waitress about 20 minutes to take our order. Finally when she took our order it took another 15 minutes to bring our drinks, in addition my wife asked for a Long Island Ice Tea, when it was brought to her it was almost clear and the taste of alcohol killed the other flavors of the drink, indicator that the bartender does not know how to prepare drinks. Now to the food portion, pathetic service, my son asked for fish and chips, and literally was fish and a Bag of Lay’s Potatoes chips. The brought me the wrong order and when I told the waitress that it was the wrong order she gave me an attitude. “Bad service and unprofessional.” And finally I have to get up twice and go to the bar and ask the bartender to refill my drink during the course of my meal. The attention to customer service of this crew went out the window
October 6, 2012
Rated 4.0 out of 5.0 by Roger26 Good Hotel
The front desk staff was very nice and accomodating but I never received the welcome gift for being a Platinum Priority member. The room was good and it was an upgrade from the one I was supposed to get. The restaurant service (night) was not as good as the front desk, I ordered and appetizer before my dinner and it made it while I was eating my main course. Could use some improvements.
October 2, 2012
Rated 3.0 out of 5.0 by jonster Houskeeping
When I got to my room I found what appeared to be body fluids on the coverlet. I also found tissues spread under the covers about where a person might have an accident.
I took the tissues and my complaint to the main desk and told them I expected a complete linan change. They changed everything but the bottom sheet which I had marked). Two supervisors from housekeeping came and stripped the bed.
Housekeeping has problems.
September 26, 2012
Rated 2.0 out of 5.0 by SashaBaby Hotel has gone down
Took over 20 minutes to check in /out, and I was at least third in line each time. Then the hotel smelled old. The air conditioner in the room had the room humid, and I live in Louisiana. We couldn't get comfortable. It was either freezing or humid in the room. I had made reservations a month in advance. However, on check in, I was notified that the water would be shut off for three hours by the city. I understand that this isn't the hotel's problem, but disappointed that no one contacted me via email/phone prior. No comp anything. Instead "wake up earlier to shower", and "pardon the noise of the construction" was the advice given! My husband went to use the gym. However, there were three people chatting while leaning on the treadmills. They were in the middle of a "hook up", and he asked if he could use the equipment, but they were using it. After checking back three times over an hour and half, and the treadmill was "in use", he went to the front desk to complain. No one did anything. My husband offered them $20 to go buy a round of drinks at the bar to get them to leave. They were only exercising their mouths!
In 2007 this hotel was immaculate. Went after 2005, hurricane Katrina, and it was still immaculate with no problems. I frequent the area at least every three months, and I have stayed at this hotel. However, over the past six months, this hotel has gone down. The rates are still the same, but the quality is not staying the same. My next visit, I am definitely staying at another hotel!
September 20, 2012
Rated 5.0 out of 5.0 by 1068 Great Fit for visit to MD Anderson Cancer Clinic
It was neat , confortable, and smelllee clean. Loved the bathrooms. Breakfast a little sketchy. waiters were spread thin, but OK
July 22, 2012
Rated 1.0 out of 5.0 by miserable miserable experience
Besides the lack of air conditioning, the noisy guests, and the barking dog, the response to our complaints went unheeded. There was nothing satisfactory about this hotel. It was not what I expect from a Holiday Inn.
July 17, 2012
Rated 5.0 out of 5.0 by PatriciaD Great place to stay
I am a patient at M.D. Anderson and always stay at Holiday Inn, they offer Medical discounts and the rooms are comfortable!
July 10, 2012
Rated 4.0 out of 5.0 by amrag Value
I stay at this Holiday Inn property because of its convenience during the Houston Livestock Show & Rodeo. I like Holiday Inn properties. What I do disagree with is how you overcharge for these rooms during the stock show. I understand YOU CAN and people stay there anyway but I do think it is wrong to handle your business that way.
July 10, 2012
Rated 5.0 out of 5.0 by Willy Good location
The location is great. The front desk staff have always been the best. I cannot say enough good about them. The rooms are nice but it appears to me that the beds and furnishings are nearing replacement.
July 10, 2012
Rated 4.0 out of 5.0 by JRM592 Close to MD Anderson
We chose the Holiday Inn for its convinient proximity to MD Anderson. The staff was very welcoming and made our brief stay pleasurable.
July 10, 2012