Rated 4.0 out of 5 by 237
Rated 1.0 out of 5.0 by RUVisitor Noisy rooms
My husband is a Priority Club GOLD Member, yet when we checked in we were given the worst room in the hotel on the 2nd floor right above the freeway. The noise kept my husband awake that night, so we asked to be moved to a better room for our second night. We packed up, checked our bags with the bellhop, and left for the day. We did, in fact, get a better location on the 13th floor away from the freeway the second night, but by 9:30pm it was clear that the people next door were having a party. We waited until after 10pm to be sure they weren't heading out to party somewhere else, but after 10pm we needed to sleep. It took 3 calls and asking for the manager to get the hotel to shut down the party. In the lobby the next morning, we met a guest from the 8th floor who had the same problem: next door party, 3 phone calls, no help from the management. The day staff seemed helpful and courteous, but the night staff did not get the job done.
November 13, 2013
Rated 5.0 out of 5.0 nice contemporary hotel
Large rooms with wonderful, crisp sheets. Staff very accommodating. Would definitely stay here again.
November 12, 2013
Rated 5.0 out of 5.0 by speechie69 A great hotel experience
The hotel is wonderful, and the staff superb. The only problem I had was that they double charged me 4 days apart, and the second amount was with an additional 50 dollars attached. Make sure when you get your check out notice under the door, that they have taken their HOLD charge off of your account.
November 12, 2013
Rated 5.0 out of 5.0 by TomI31 Highly recommended
I rarely complete survey, but I was very pleased with our Houston stay. I was down to Houston on business from Connecticut and my wife joined me as we have a daughter who lives very close by. The location was perfect for us with easy access to my daughter, but also great food, shopping and even Lakewood Church which I have been to three times now. The breakfast buffet that came with our room was tremendous so I didn't even lunch on my busy days. The staff was pleasant and evryone worked hard to present a first rate impression. I happened to learn there was a corporate inspection going on, so I noticed efforts to touch-up the paint on several elevators and into the garage. Our room was very comfortable. I let a housekeeper know that my refrigerator was not cooling, and this was promptly fixed. Finally, I made good use of the fitness room on 3 occassions (at various times of the day). The treadmill worked great and I had personal use of a very nice high-definition TV.
November 10, 2013
Rated 4.0 out of 5.0 by ejpla Recent Stay
Room smelled of smoke yet is supposed to be non-smoking, warm water in the shower and lavatory. Other than these items the hotel is in a good location to the GRB Convention Center and very close to great restaurants. Room was large and comfortable. Staff was very friendly, service was great.
November 9, 2013
Rated 5.0 out of 5.0 by Rich001 Great Hotel
We stayed before a day of tests at the M D Anderson Cancer Center. We had a quiet night of rest and a wonderful breakfast. The coffee in the room was excellent compared to lots of hotels we have stayed in, and the breakfast downstairs was delicious and had everything you could want. I would definitely recommend this hotel.
November 8, 2013
Rated 5.0 out of 5.0 by cathytxtwfr Wonderful attention to detail by staff
All the basics were perfect: the beds were comfortable, the room was clean, there was a coffeemaker with lots of coffees and teas, the tv was huge, the curtains blocked out the houston sun perfectly, etc.
What really made an impression on my stay was the attention to detail to how I was treated.
For example, I was walking toward the elevator, and a staff member was on the opposite direction always walking toward it. She reached the elevator before me, but pressed the "UP" button for me before walking past the elevator so that the button was already pressed for me by the time I arrived.
The interaction with the staff here was so genuine, never forced or rushed or awkward - from the parking attendant to the people attaching signs to the elevator warning of wet paint, it created a very nice atmosphere. Thank you!
November 5, 2013
Rated 5.0 out of 5.0 by timpug Best hotel in Houston...friendliest too!
Terrific hotel and staff, just like being at home!
November 5, 2013
Rated 5.0 out of 5.0 by Dano1111 First timer
Everyone was very cordial and helpful. We hd a hot water issue and Mandy--I hope her thumb is better--gave us an upgrade without batting an eye. We will stay with you gain if eve in Houston.
October 30, 2013
Rated 4.0 out of 5.0 by Julia7 Great staff and service
If you are looking for a nice hotel that is closed to downtown and walking distance to several restaurants and River Oaks Crowne Plaza is a great place to stay.
The staffs are very friendly and the hotel provides free shuttle to mall, rice village and other places.
The only thing I would like to say if the hotel can upgrade their fitness center- add more space and fitness machines that would be nice.
October 29, 2013
Rated 2.0 out of 5.0 by verndoggy location-location-location NOT
No where near downtown $25.00 cab ride --- one way. Walking in the area is limited. Not a triple threat for location. Better off paying a little more and staying downtown.
October 28, 2013
Rated 1.0 out of 5.0 by jackie684 Terrible service and terrible staff attitude
I was unlucky to stay at the Crown Plaza River Oaks. I had a terrible experience and I do not recommend this hotel to any of my colleagues or friends.Most of my lectures at the conference I attended started early at 6:30 a.m. and there was no shuttle or any mode of transportation from this hotel to the convention center. Add to that the attitude of the staff when you request anything starting with wake up calls to a cab. It was awful!!!!
October 25, 2013
Rated 5.0 out of 5.0 by DannyFromArizona I Recommend This Hotel to Any one staying in Houston
The staff and rooms were AMAZING, they helped me find were i need to go and had Great knowledge of the area. The Beds were GREAT and the room was very clean if your going to be in the Houston area this is the place to stay
October 24, 2013
Rated 5.0 out of 5.0 by Jpgandseg Amazing hotel
We were a little leery when we booked this hotel but for some reason all the hotels I called were full. I accepted that this probably would not be very good. I was so very wrong! This hotel was wonderful, from the people outside, to the receptionist and the concierge. I am so impressed with this property. We were treated so well . I highly recommend this hotel.
October 20, 2013
Rated 5.0 out of 5.0 by TravelPF55 Great stay!! Very comfortable and convenient location!!
I chose this location for the close proximity to my home office, which is just a few blocks away. I have stayed at this location many times and always enjoy the convenient ease of parking and the comfortable rooms. The staff is always friendly and polite,
which makes for a really relaxing stay!
October 19, 2013
Rated 5.0 out of 5.0 by vbbuilt Room Deposit policies not explained
When I booked the room, I was not explained that there is a $50 a day deposit made on my credit card (Visa Check) which is deducted directly from my checking account. Not only I wasn't advised, but I find that charge excessive. If I had stayed there 10 days, that would have been $500.00 deducted from my account. That's unsat. I can understand the need to cover incidentals and other hotels do the same, but no where near the amount y'all charged. You had my card on file anyway, so those charges were not necessary.
October 17, 2013
Rated 2.0 out of 5.0 by flacos Rooms need new beds and to be upscale.
Beds are not comfortable, light in bathroom don´t work.
We called for assitance and nobody came after two hours.
October 15, 2013
Rated 5.0 out of 5.0 by Godrocksme Mandy Is Awesome!!
I really enjoy staying here at this property mostly because of the great and friendly attitude and customer service offered by Mandy and others at hotel. I like that they remember me when I arrive and greet me. The lobby is always clean and the snacks they offer upon arrival are always quality name brand items. I like that they give you a good sized bottle of Fiji water. That speaks volumes. The cookies and other little nice extras make the stay wonderful.
I really don't the parking guys when you first drive up. I feel they are a little rude. You are pretty tired when you arrive so you want to park check in and go. The system just seems un-welcoming.
Getting pass the initial parking for check in, you enter into an entirely different world and I love it.
I like that the property is so easy to access and there are plenty of things close by like the River Oaks area.
I wish they wouldn't put those throw pillows on the beds because the first thing I do is throw them off! Just don't put them on. Otherwise, everything was great. Thank you guys.
October 11, 2013
Rated 5.0 out of 5.0 by seamhead Friendliest Staff
The Crowne Plaza River Oaks has an extremely friendly, very helpful staff. The rooms are comfortable, and there is minimal noise from the highway, which is a problem in a lot of Texas Hotels. It is my favorite hotel that I stay in.
October 8, 2013
Rated 4.0 out of 5.0 by DWG707 Crowne Plaza is Fantastic!
Our most recent stay was fantastic! As usual, the staff was very courteous and helpful. The room was great, we slept like we at home. This location is terrific and is close to some of the best shopping and entertainment in Houston. We will definitely stay here again.
October 7, 2013
Rated 5.0 out of 5.0 by CKWhip We always try to stay here
I have reviewed this hotel before , the hotel is great., and it is still the same . We love this hotel and the staff are great. My husband goes to MD Anderson and the staff always helps us.
October 5, 2013
Rated 4.0 out of 5.0 by Jumesh nice place, but carry few extra money
Hotel is good and rooms are comfortable, but don't understand why guest need to pay extra for car parking and breakfast.
October 4, 2013
Rated 3.0 out of 5.0 by Cowboy56 Just ok
Refurbished look just ok pricey for a make over I would have rather been downtown conference chose this hotel
October 4, 2013
Rated 4.0 out of 5.0 by rds747 over 20 stays and still coming back.
This hotel has become nearly a second home due to our many visits to the Medical center. The drive to and from the hospital is very easy, even those afraid of city highways can manage the trip without much stress, or the shuttle is available. The view from the rooms is a little less than pretty, and the parking garage doesn't scream elegance, but the lobby is bright and clean, and the rooms are cozy and spotless.
The breakfast buffet is an upcharge, but on a busy morning it is worth it. There are also several fast food or chain restaurants nearby for those nights when you come in late or must leave early. The neighborhood visually is a little sketchy but we have never had trouble.
The templespa toiletries are a nice touch, and the sleep aromatherapy spray is potent but effective. The linens are bright and soft, and the staff is prompt without being hasty. We stayed once on a lark and have consistently been back, easily for at least 20 stays.
October 1, 2013
Rated 5.0 out of 5.0 by Romeo5k Great Place.. Love the Valet!
GREAT GREAT GREAT!!
I actually liked this visit, the staff was super friendly!
September 30, 2013
Rated 4.0 out of 5.0 by JackBlu Room OK
Fitness Center needs some work. Everything else was 4 star.
September 29, 2013
Rated 2.0 out of 5.0 by MattMo Poor service for the last time!!!!
I've been staying at this property in Houston for the last seven years on business trips. I've always recommended the hotel to others, and I set up our company discount for this hotel.
The service and condition of the property continues to decline. The last trip I stood at the counter waiting to check in for almost 10 minutes listening to their front desk staff talk about their weekend. Finally received service when the manager stepped out from the office and asked if I had been helped.
The final straw is that they never submit your stay for points. You will have to submitt a missing stay EVERY time you stay at this property.
I'm actually writing this review in another Houston IHG property!
September 28, 2013
Rated 5.0 out of 5.0 by AJackson Great Stay!
As a MD Anderson patient I make frequent trips to Houston under some stressful circumstances. Our stays at Crowne Plaza are always wonderful. The staff is courteous, the rooms are clean and comfortable. Wouldn't stay anywhere else!
September 24, 2013
Rated 4.0 out of 5.0 by Outdoorjunkie Safe parking and great service
I stay at this location every time I come into Houston for business which is about twice a month. Very satisfied with the service, location and security of the parking garage. Comfortable and clean rooms and cold beer at the bar.
September 23, 2013
Rated 5.0 out of 5.0 by kelter1 Great staff
Hotel was very comfortable and the rooms were very clean and spacious. What set it apart though was the great staff - everyone from the best concierge I've ever met Mandy to the shuttle van drivers made this a very enjoyable trip.
September 23, 2013