Rated 4.3 out of 5 by 262
Rated 4.0 out of 5.0 by Ms B Disappointing Service
My luggage and I arrived in Houston at different times. When I checked in, I was assigned a room that was not on the Executive Level as my reservation required. At the time of check-in, I advised the staff I was expecting my luggage to be delivered by American Airlines. I checked with the desk staff a couple of times looking for my luggage and was told it had not been delivered. After a conversation with the airline, I was able to determine it had been delivered and signed for by someone at the front desk more than an hour before. When I inquired at the desk, the young lady who had signed for my luggage had left work and my luggage was sitting there. No one bothered to even check when I inquired. I was not recognized as an IHG Rewards Club Member.
May 28, 2014
Rated 5.0 out of 5.0 by dickey A Great Hotel
A great location in the downtown Houston area with all of the guest services you can imagine. The hotel management and staff's attention to detail is second to none. Each and every guest is made to feel like a valued customer.
May 27, 2014
Rated 5.0 out of 5.0 by dickey Great Visit
This hotel is a favorite mainly due to the management and staff. They consistantly deliver a unique type of hospitality that is rarely found anywhere. Along with a great location in downtown Houston, an excellent General Manager, Guest Experience Manager and front desk, I always feel welcome and have a enjoyable visit.
May 21, 2014
Rated 5.0 out of 5.0 by Tinenbalm Good Food Comfy Room
Great Bartender and good food.
Air conditioning worked great, comfy bed, good tv and great shower. Staff was friendly and knew the area. All in all good stay.
What else would you want?
May 20, 2014
Rated 5.0 out of 5.0 by Jiyuan Awesome staffs, service and amenities
Staff in the front desk, whose name is James, is awesome and proactive, since I arrived really late and complaining about my tire when checking in, he immediately provide me another drink voucher. The room is perfectly spacious and even a bottle of wine and two complimentary breakfast voucher is prepared in addition to fruit plates. Very impressive!
May 16, 2014
Rated 5.0 out of 5.0 by Javelin Great place to relax and unwind!!
Always stay here when i'm in town, staff is friendly always make you feel welcome. Always tell you hello ask you how you are doing.
Nice bar relaxed atmosphere, great bartenders, just good people.
Very nice restaurant great food, great service any time of the day.
It's nice to see a hotel going above and beyond when taking care of the customers. It's the little things like weather reports left on your bed for the next day and bottled water brought to your room daily.
Been staying here off and on for quite some time and you always see the same staff, they must treat the employees well.
Give it a try you wont be sorry!!
May 14, 2014
Rated 4.0 out of 5.0 by Jazzboy OK hotel
DID NOT GET MY REWARDS - WHY NOT ?????
PLEASE ANSWER THIS QUESTION - WHY DO I HAVE TO WAIT FOR MY REWARD POINTS
May 11, 2014
Rated 5.0 out of 5.0 by Javelin Great service and location
Great place to stay, walk anywhere downtown free shuttle to midtown. Friendliest service of any hotel I've ever stayed at.
Great bar for after hours relaxation and meeting new people.
May 6, 2014
Rated 5.0 out of 5.0 by dickey Number One
Great hotel location, staff, and management make this Crowne Plaza one of the best hotels in the city of Houston. The staff's attention to detail and comfort of their guest is second to none. I recommend this hotel to all.
May 5, 2014
Rated 5.0 out of 5.0 by Tak84 Good service with tremendous care for my stay
I had a 2 night stay at the hotel. I could get welcome attitude from the hotel with some snacks and wines in the room. The room was clean and spacious, really nice. I would recommend to stay there if needed to stay in Houston especially downtown.
I would say one thing for development needs. The bathroom was a little dark. Need some more lights.
May 4, 2014
Rated 3.0 out of 5.0 by Alex 2014 Beautiful hotel interiors
Beautiful interiors design. Great location. Nice staff. Very useful business centre and free Wi-Fi.
The room was nice even though there was a disturbing bad smell coming from the shower/basin drain. Unfortunately the service received at the restaurant for our breakfast was the worst experience I ever had and, even if the restaurant staff is not Crowne Plaza's staff, it will affect the overall experience at the 'Crowne Plaza'.
May 1, 2014
Rated 5.0 out of 5.0 by DallasJim Fantastic downtown Houston Hotel
Staff at this hotel is world class. The view from the rooms is very relaxing overlooking the downtown area. Very safe area for strolling in the evening. Very close to some world class dining the Houston has to offer.
April 29, 2014
Rated 5.0 out of 5.0 by dickey Exceptional Management & Staff
Once again, my visit was beyond expectations. Tha hotel facilities are great and the hotel management and staff are second to none. Great location . This is my favorite hotel in the Houston Texas region. A perfect 10
April 29, 2014
Rated 3.0 out of 5.0 by TexasRealtor Beware of The Sports Package
My wife and I spontaneously booked the soprts package last November for a Rockets game and had a wonderful time. So when we planned another Rockets game, we of course thought of the Crown Plaza Downtown. This time however, was quite a disappointment. When you have a "Sports Package" with the highlight be transportation to and from the game, you should make sure you staff know what packages your hotel offers and ensure you free shuttle will be running when the game ends. I expressed my concerns to the staff at check in and he informed me "don't worry there will be taxis everywhere around Toyota Center if the game gets out after 11:00pm (which is when he told me the shuttle stops, probably should have told me this when I booked the package). The game was fantastic, but was a nationally televised game which started later and got out around 11:15pm. My wife and I walked completely around Toyota Center for and hour and never saw a single taxi. We were forced to walk the 10+ blocks back to the Hotel at midnight in downtown Houston. And we both work in law enforcement and are fully aware how dangerous it is in that area of Houston at night. Luckily we ran into 6 other people which the hotel stranded as well and we all walked back together. If you are going to offer shuttle service to and from a sporting event as a "package" , your hotel better dang well extend the shuttle hours to assure you guests are picked up as promised. Next time we will stay at the Hilton.
April 14, 2014
Rated 5.0 out of 5.0 by Big Bob Outstanding service & hospitality
We almost forgot the warmth and courtesy of Houston hospitality after living there in the 1960s. The entire CP staff are well suited to the positions they hold and make their guests feel so welcome.
A smooth running operation that we would enjoy on a return trip.
April 8, 2014
Rated 5.0 out of 5.0 by germane Great service
The staff is so accommodating. The couple of issues I had were handled promptly and immediately. Would definitely recommend this hotel and will stay there again when traveling to Houston!
April 8, 2014
Rated 3.0 out of 5.0 by jgf8u12 problem with shower heads, elevators, restaurant
I have stayed in 3 different rooms 3 different floors and there is always a problem with the shower head it loses pressure when taking a shower the water flow stops. Have reported this numerous times and been told that this happens because I take a shower in the morning 7 am while others are taking a shower this is not a satisfactory answer. The water pressure should work in the shower. I have been in bigger buildings in other cities and never had this problem. The restaurant is not always clean sometimes you get tables with dirty tablecloths, dirty utensils and the fruit is sometimes rotting like the bananas on the buffet table. I find this unacceptable.
The elevators are tiny there are only two of them sometimes in the morning you have to wait as much as 10 minutes just to get on the elevator.
There is no self parking at all only valet and you always have to give your keys to valet losing control of your car. There should be self parking.
Lastly the gym is very far away long walk and it is very small and limited. They should offer free passes to the local YMCA.
April 6, 2014
Rated 4.0 out of 5.0 by Pedro9 Great team poor rooms
One of the nicest teams but rooms need decoration. IHG should espend money on changing the hotel rooms completely. Probably top 20 years ago but old now. Stayed at Presidential suite and shower did not work and air conditioning quite noisy.
April 6, 2014
Rated 2.0 out of 5.0 by Courtney0090 Uncomfortable stay
Unfortunately our stay was less than comfortable. The beds were uncomfortable and the sheets were unusually loud. Anytime anyone moved throughout the night everyone woke up. No one got any sleep. Also, when we went to the hotel restaurant we felt like they didn't want to serve us. We were asked numerous times if we wanted our food to go.
April 3, 2014
Rated 5.0 out of 5.0 by JasonH23 Great stay downtown
Had a great experience with this lovely Crowne Plaza in Downtown Houston. Beds were tempurpedic, and slept wonderfully. The room service was affordable and the attendant was super friendly. Hotel is right off the highway, but you hear zero outside noise in your room. Would absolutely recommend this hotel to anyone traveling to the Houston area!!!
April 2, 2014
Rated 4.0 out of 5.0 by Zuhair Sleep Quality
Bed was too uncomfortable & toilet shower facility is too bad
March 27, 2014
Rated 4.0 out of 5.0 by VBmom10 Great Staff
Best thing about this hotel was the staff. Staff here were excellent. Room was a double and average size. Beds were okay, made a lot of noise because of their cover being a plastic material. Bathroom was tiny with no counter space, they did have a table in there but only enough room for one person to get ready. Surprisingly quiet at night even though we could see the freeway. Good location, within walking distance of restaurant and shops. Didn't eat at the restaurant, but some of our group did and said the food was really good.
March 26, 2014
Rated 5.0 out of 5.0 by dickey A Perfect 10
A great place to stay; home away from home. I have stayed at this hotel many times and have never been disapointed. Great management and staff; clean rooms, good gym.
March 23, 2014
Rated 5.0 out of 5.0 by Desert2013 Great Staff
All staff members are fabulous! The only problem we experienced was the temperature of the common areas and restaurant. Those areas are always kept at very cold temperatures. We were very uncomfortable when we were in the restaurant or other common areas.
March 23, 2014
Rated 5.0 out of 5.0 by Texas Tribe super service
Stayed one weekend and will stay there in the future. I highly recommend it to anyone wanting to stay downtown.
March 9, 2014
Rated 2.0 out of 5.0 by Anonymous 56 Tired and overpriced
Stayed for two nights. First night they didn't have the type of room I reserved and the room they gave me had poor water pressure and inadequate climate control. I couldn't get the air temperature up to room temperature and had poor temp control & water pressure in my morning shower. The room they relocated me to was much better, but overall, the place seemed pretty run down for a hotel presenting itself as a high end downtown option.
March 8, 2014
Rated 5.0 out of 5.0 by dickey The Best
This hotel is the best value for many reasons. First and foremost, attention to detail and personal service is the best of any hotel that I have visited. The management is involved in day to day operations and it shows. The staff if extremely customer/guest focused and it shows. It is truly a home away from home.
March 8, 2014
Rated 5.0 out of 5.0 by ontheroadagain2014 room with 2 queen beds, 2 night stay
The room was spacious, comfortable, clean and quiet. The bathroom was very spacious, great towels. The staff was very helpful when asked for road directions. We enjoyed our stay here and would recommend this property to one and all.
March 7, 2014
Rated 5.0 out of 5.0 by Javelin Great Place to stay and eat
Stay here every time I'm in town, friendly staff always make you feel welcome, great restaurant, for breakfast, lunch or dinner. You have to try the mahi mahi with the mango salsa and a side of grilled veggies, its excellent, while we talking food the seafood gumbo, yes gumbo, you would think you were in bayou country. Bar staff very knowledgeable and friendly you can have a good time while relaxing. Might not be the biggest hotel in town but it;s got to be one of the best.
February 28, 2014
Rated 5.0 out of 5.0 by guy2231 Romantic Weekend
I arrived about 3pm and walked in and offered help immediately by the valet. Walked into the hotel and greeted immediately and was check in by a superior lady. She hinted around what i had planned for coming in and i told her a time. Well 3 more calls to finally get what i had ordered to finally come. They appologized and brought it right on up. This was the worst thing that happened. It was nice to feel completely comfortable at this hotel. This hotel went far behind my expectations.I will definitely come back here and stay another weekend with my love.
February 26, 2014