Rated 4.1 out of 5 by 336
Rated 5.0 out of 5.0 by mznilow1 The best in comfort, ambiance and friendliness
Our first stay at this hotel. Staff extremely helpful, professional and friendly. Hotel is easily accessible with a large parking garage or valet parking available. Had a requested higher floor level room at floor 17. Quiet, very clean, and quite comfortable. Amenities are great. Love this hotel. Will stay again and recommend to all who are coming to Houston.
March 7, 2014
Rated 5.0 out of 5.0 by MBCM Beautiful Hotel
So glad that we found this hotel for our stay in Houston. Comfortable room and bed!! luxurious bathroom.
February 28, 2014
Rated 5.0 out of 5.0 by WOFattender Great location
The Crowne was perfect for our trip: close to conference venue, easy access to highway, lots of restaurants nearby, friendly & helpful staff. We plan to stay there again when we attend the conference next year.
February 26, 2014
Rated 5.0 out of 5.0 by spitcup Crowns Plaza
The whole experience was as usual awesome. Great professional staff.
February 23, 2014
Rated 5.0 out of 5.0 by AlanV Great experience
The hotel and staff are extremely accomodating. Travel to Houston was necessary for several weeks for medical reasons and everyone went out of their way to make sure that I had a great stay. Will return!
February 23, 2014
Rated 3.0 out of 5.0 by Mjkrg Great room, terrible valet
Our room and service were great. Valet on the other hand was horrible. They provide shuttle service within a 3 mile radius. My mother in law and I stayed there for two days of appointments at MD Anderson. They dropped us off at a restaurant and we had to call four times before we were picked up. Next morning before going downstairs to check out we called for our car. We got down to the lobby and the valet workers were in the lobby visiting and we had to wait on them to get our car. Also check your bill, we were charged for valet parking and garage parking. They do have a great medical rate which is nice after the stress of appointments.
February 14, 2014
Rated 5.0 out of 5.0 by sauerkraut49 Great for extended stay
Due to medical reasons, our stay was for several nights. The Staff was very accommodating. The room nice and clean. Decent linens, which is a plus in my book. Nice Parking Garage. Helpful Shuttle service and Driver. Delicious food, and great Host. We would stay there again. Everyone so friendly! Thank You.
February 6, 2014
Rated 5.0 out of 5.0 by Marcy59 Beautiful atmosphere and great service
Great location near downtown and Galleria. Comfortable bed and friendly and helpful staff. We had a very enjoyable stay.
February 1, 2014
Rated 4.0 out of 5.0 by TJK75 Jan Visit
Everything went very well, very nice staff, good value for the money. We were visiting the Med Center, so this was a good location with good service to the hospital. Only one problem. They provide a shuttle van and it is mostly on time. However, late in the day, the Shuttle missed a pick up point and we waited 90 minutes to get picked up. I had a car in the garage I could have used, if only the desk had properly communicated what the driver was up to.
January 30, 2014
Rated 5.0 out of 5.0 by Sneezing Great stay
Excellent location. Free shuttle with 3 mile radius. Helpful concierge. Attentive and helpful staff. Great nights sleep. Very clean.
January 24, 2014
Rated 5.0 out of 5.0 by Dana333 Very clean and comfortable
It was a very clean, nice, quiet place to stay. The people that worked there was very friendly and helpful. My husband and I went Houston for a medical procedure, which the plazas shuttle transported us both ways, which was a lifesaver because of being out of towners. The food in the restaurant was very good also.
January 14, 2014
Rated 5.0 out of 5.0 by Scooter321 shuttle drivers
While staying in the Crowne Plaza the battery in our car died, the shuttle drivers and bell men got some jumper cables to start the car. They did this while I went back to the room to get my wife. When we came back down to the lobby our car was waiting for us out front. The people at a local sunday morning auto parts store installed a new battery for us while we waited. When I mentioned this to the store manager he just called it " southern hospitality" My wife is a cancer patient at M.D. Anderson, to me this is a lot more than "southern hospitality", this is a true act of kindness above and beyond. We truely feel like part of the Plaza family.
January 14, 2014
Rated 5.0 out of 5.0 by Jeweltx Very happy
As a woman staying alone I felt very welcomed, safe. The entire staff makes sure that your stay with them is welcoming like a second home. I will always stay with them when I go to MD ANDERSON.
January 14, 2014
Rated 5.0 out of 5.0 by purpleivy Great location, nice property
This is always my preferred hotel of choice when I stay in Houston. The rooms are very comfortable and clean, and the staff is always friendly and helpful. I have stayed here at least 3-4 times in the past year, and I have never been disappointed. I will continue to make the Crowne Plaza River Oaks my home away from home during future visits.
January 2, 2014
Rated 5.0 out of 5.0 by tang89 Very friendly check-in
The guy at check in was very friendly and upgraded my room as a recognition of my IGH rewards club membership. The room was newly renovated and vey nice. Our hurried overnight stay was very pleasant. We will definitely come back to try other services.
January 1, 2014
Rated 5.0 out of 5.0 by FoodGuy1 Great Texas Bowl Weekend
My son and I attend the Texas Bowl and made a weekend out of it. Crown Plaza was clean and comfortable. Being a priority club member was acknowledged at check-in. Received complimentary parking and drinks. Outstanding service and an easy drive to Relient Stadium. We'll be back!
January 1, 2014
Rated 3.0 out of 5.0 by BusinessMtgDec2013 Conference OK except for insufficient internet access.
Attended a conference at this location and the site facilities were acceptable. There were very limited food service options, however, and the Wi-Fi access in rooms was typically "no internet access" available. Requested site assistance and also called the technical support desk to no avail. If the company event had not been planned for this location I would not have stayed at this hotel.
December 28, 2013
Rated 2.0 out of 5.0 by Agent007 Did not live up to Crowne Plaza standards
Entering the hotel from the parking garage I was hit with the strong smell of wet dog. The staff at the front desk was very friendly, checked me in and I went up to my room. Upon entering the room was very spacious. As I started settling in I noticed numerous scuff marks of various walls, the bathroom wall paper was buckling, peeling away, sheet rock above the shower was peeling off, the AC drain in the shower was rusted, the shower head was dirty and the mattress is very firm, if you like that. The pillows however were amazing! I was only there for one night and had I not been traveling all day I would have insisted on another room. Definitely did not live up to the standards of what a Crowne Plaza should be.
December 26, 2013
Rated 5.0 out of 5.0 by Mathew67 Good stay
Great staff! Good overall teamwork! 2nd visit in a month. Returned due to staff.
December 25, 2013
Rated 4.0 out of 5.0 by piper321 service staff
The staff at your hotel is only to happy to help. My wife has been a patient at MD Anderson Hospital off and on for better than two months. In this time we have started to receive get well cards at the Hotel. When we return for each visit the counter staff always remembers to give us any mail we have waiting for us. The shuttle van drivers are helpful and kind. They ask as to my wifes condition and health. I feel more like part of the "family" at Crowne Plaza than a guest.
December 23, 2013
Rated 1.0 out of 5.0 by Badnews Poor Hotel
The hotel had to change my room three times to even find a satisfactory room. Hallway carpets look to need cleaning. Towels were stained. Bedding was well past optimal with mattresses that sunk in the middle. Non-smoking room smelled strongly of smoke. Top this off with fire alarms tested at 8:00 a.m.
December 22, 2013
Rated 5.0 out of 5.0 by plutoII Next time will be perfect!
This stay would have been perfect except for the a/c in need of repair. If the previous guests had reported it, our stay would have been perfect. I reported it, and the next occupants will benefit.
December 19, 2013
Rated 3.0 out of 5.0 by SONofELVIS ROOM WAS NICE, BATHROOM POOR
IT IS AN OLD HOTEL THAT HAS UPGRADED. NICE, BUT CRAMPED, CHECK IN AREA, HANDY BUSINESS CENTER, DECENT RESTAURANT. CLEAN AND POLISHED RECEPTION AREA..
OUR ROOM WAS COMFORTABLE AND QUIET, BUT THE BATHROOM WAS UNSATISFACTORY. THERE WAS A PIECE OF KLEENEX STUFFED IN A GAP IN THE CEILING, SOME OF THE PLUMBING PIECES HAD COME LOOSE, THERE WAS DISCOLORATION AROUND THE TUB/SHOWER AND TO GET A HOT SHOWER ONE HAD TO TURN THE HANDLE TO FULL VOLUME. THAT WOULD HAVE BEEN OK EXCEPT THAT FULL VOLUME RESULTED IN A LOUD HAMMERING SOUND IN THE WALL.....AND THE TEMP OF THE WAATER WOULD VARY.
December 11, 2013
Rated 5.0 out of 5.0 by JimmyC2017 Great but Quick Stay
We were in town for our 4 month update at MD Anderson and had a great stay.
We have stayed here 9 out of 10 times we have come to Houston and will always stay here.
This hotel is very gracious to the patients at MD Anderson and make us feel welcomed and cater to their needs.
December 10, 2013
Rated 5.0 out of 5.0 by Rickbiz Very nice and comfortable
Attended a corporate meeting and used a nice conference room. The rooms are very clean and comfortable and I enjoyed the restaurant. Also, there are very nice restaurants within walking distance. Hotel staff provided coupon for free appetizers to some of them. Just a very nice place to stay and nice experience. Great value too!
December 9, 2013
Rated 5.0 out of 5.0 by SBCA Great Service, Comfortable Rooms, Great location
The staff is top notch, the rooms are a great value, and the hotel is in a great location there in the River Oaks section of Houston, TX.
December 7, 2013
Rated 3.0 out of 5.0 by Grammi832212 Mother of the Bride....not impressed!
The room was clean, the bed and pillows were very comfortable.
The bathroom was not a pleasant experience at all.
The sink faucet is not designed for that type of sink because it kept pooling water around the base of the faucet/sink. I finally had to wrap a hand towel around the faucet, unless I wanted my things to get wet.
The toilet was very low to the ground and there was nothing for me to grab onto to pull myself up also the water level in the toilet bowl seemed high, my hand kept getting wet which is Not a pleasant experience. The shower was a diaster!!!
Beginning with the shower controls, no matter what I did the water continued to flow in the tub while the shower was engaged. My feet kept slipping in the tub and I'm clutching onto to the grab bar for dear life I was so stressed in the shower I could not enjoy it at all. I have a bad back, it's a disability and I don't know if I would have been served better in a handicapped room. I thought about it, my concern was that the counters would be lower to possibly accomodate wheelchairs but a low height would cause me more pain because I would be bent over.
Please be mindful that older people are probably renting rooms and think in terms of their ability to get up easily from chairs (arms are a good thing), higher toilets, and safe showers. The paint was chipped in the bathroom, the shower head was loose in the wall and there was rusty pipes in the shower area not to mention the bathtub was discolored. My experience was very mixed.
December 6, 2013
Rated 4.0 out of 5.0 by colorpetdate5656 Great breakfast: wow!
Old air handling system. Too cold night 1 and too hot night 2. Staff cordially assisted.
Breakfast was much better than expected and quite worth the upgrade to include.
December 2, 2013
Rated 5.0 out of 5.0 by Steve3800 Great staff and service...comfortable room
As a returning business traveler, I'm always greeted by name at front desk - Adam was especially gracious this trip and Anna Maria always is as well. Back office includes Iveth and Debbie who are exceptionally helpful. I expect to always choose Crowne - River Oaks if available. Most consistent business travel experience I've encountered week after week.
December 2, 2013
Rated 5.0 out of 5.0 by Daughter2 Thankful for comfort and location
I have now stayed at this hotel 3 times, 2 days each time, with my father who is undergoing medical treatment in Houston. He requires a mobility enhanced room. We have been very pleased that this aspect of our trips to Houston has been worry free. He even forgot his jacket and discovered it missing 5 days after our stay. The hotel mailed it to us promptly, and one of his t-shirts that we did not realize we had forgotten was also with it. The personnel, Sammie and others were very helpful and went above and beyond to please.
November 30, 2013