Rated 4.1 out of 5 by 359
Rated 4.0 out of 5.0 by Outdoorjunkie Safe parking and great service
I stay at this location every time I come into Houston for business which is about twice a month. Very satisfied with the service, location and security of the parking garage. Comfortable and clean rooms and cold beer at the bar.
September 23, 2013
Rated 5.0 out of 5.0 by kelter1 Great staff
Hotel was very comfortable and the rooms were very clean and spacious. What set it apart though was the great staff - everyone from the best concierge I've ever met Mandy to the shuttle van drivers made this a very enjoyable trip.
September 23, 2013
Rated 5.0 out of 5.0 by TheMfamily Best Crowne Property in Houston
We travel to Houston from Dallas about ten times per year and have stayed at many different hotels around the medical district and downtown area. We have also stayed at several different Crown Plaza’s in the Houston area and have found that the River Oaks property not only meets, but exceeds our expectations. The entire hotel staff is exceptional! I have written several letters to their corporate office regarding the excellent customer service we have always received at this property! They just don’t go through the motions as if it were just their job, but they are genuinely warm and friendly from the time you check in until your check out. The Hotel is very clean, staff is friendly, and the property is centrally located near downtown Houston, close to the museum and medical districts. They have a really great group of people running this hotel property and we now stay exclusively at this Crowne Plaza property when we visit Houston!
September 15, 2013
Rated 2.0 out of 5.0 by Houston11 Noise ALL Night Long
Stayed over the Labor Day weekend. The rooms are nice and clean. But half the hotel (and my room) fronts the freeway. Traffic noise was an issue until after 11:00pm each night. But the issue the ruined my stay was music from an adjacent room. I called the front desk at 11:30, at 2:00 am, and again at 3:00 am. I got a different person each time that told me they would send someone right up to address it. But nothing was done that I could tell, meaning no one checked in on me to confirm the problem was resolved and no one of course mentioned the issue upon my checkout. I'll choose another hotel next time.
September 10, 2013
Rated 4.0 out of 5.0 Good Hotel but.....
Enjoyed our stay at this hotel. My only negative critique of the hotel is paid parking. The elevator from the garage to rooms was not working so had to walk down the ramp to the entry to get to the working elevators. Parking costs $9 to self park and $15 to valet. How can it be justified to make people park when the elevators are not working. We parked on the 4th level and had to walk down to the bottom with luggage as the shuttle was not to be found. With a 3 year old and a 6 year old, who were tired from the trip, this was not an easy process. On top of having to walk with luggage and kids 4 flights, I paid to do it. Wasn't happy with having to pay to park for 2 days. Other than that hotel was good. I'd recommend free parking until the elevators get fixed.
September 3, 2013
Rated 5.0 out of 5.0 by dale54 great value and location
We are regulars at this facility, it is a great value and location, but its the staff that keeps us coming back. They are always friendly and very helpful.
August 30, 2013
Rated 5.0 out of 5.0 by spades Great experience
Everyone played their part in making our stay enjoyable. Andrew at the front desk was especially helpful in suggesting great places to eat around town. Will definitely choose the hotel for future visits to Houston.
August 29, 2013
Rated 5.0 out of 5.0 by 4311lor Good stay, affordable price
Very nice place to stay for the price. Very clean and comfortable. I will visit stay here next time I am in town. Thanks.
August 27, 2013
Rated 4.0 out of 5.0 by exraver66 very well appointed
I am always happy to stay at this hotel the staff always exededes my expectations thank you staff
August 21, 2013
Rated 5.0 out of 5.0 by pb77 Outstanding service, convenient location
Upon arrival at this property, I was very favorably impressed by the professional, helpful, and courteous staff. It was one of my best customer service experiences in quite a while. Our room was large, comfortable, and quiet. The hotel was conveniently and centrally located near Rice University, with a large variety of interesting restaurants and shops within a short driving distance. I will definitely plan on staying here again next time I'm in Houston!
August 20, 2013
Rated 1.0 out of 5.0 by fly4pnuts Had to shorten by stay
The front desk staff was very helpful over the phone
August 20, 2013
Rated 5.0 out of 5.0 by Comfy2travellers Great staff, comfortable bed and great area shuttle
When we checked in our desk clerk asked if we wanted a higher or lower floor, since we are from a small town, we asked for an upper floor to be away from the street noise. She put us on the 15th floor facing away from the freeway - very considerate! Our king sized bed was extremely comfortable and the complimentary spa products made the night very relaxing. We were able to take the shuttle to MD Anderson, our reason for being in Houston, just by being in the right place. Our driver was pleasant and drove safely on the VERY hectic streets. We were pleased with our stay at Crowne Plaza and will certainly consider this hotel for future reservations. We joined IHG when we checked in and nibbled on cookies as soon as we got to our room.
August 20, 2013
Rated 5.0 out of 5.0 by lcraigar comfortable beds and great service
My husband has just been diagnosed with cancer and is a patient of MD Anderson in Houston. A friend also stayed here with her niece as she is also a patient of MD Anderson. We truly enjoyed our stay here and will continue to stay while we are here in Houston. I would highly recommend this hotel to anyone for any reason. The staff and employees went the extra mile to help us whenever we needed it and gave us a discounted room which also made it nice seeing how we possibly have a long journey at MD Anderson. I would recommend this to anyone stay here for the same reason we are. Thanks again
August 19, 2013
Rated 5.0 out of 5.0 by Smt70454 Very good
Very clean, comfortable room. Excellent medical rate for MDAnderson patients. Only drawback was no counter space in bathroom, very inconvenient. Most staff were very good, but the overnight desk person was unfriendly.
August 19, 2013
Rated 5.0 out of 5.0 by AChuckWagon Fantastic
Great place to stay. Staff is excellent from front desk folks to the maid service to Jose, the restaurant staff and to Carlos, the bartender!!!!
August 19, 2013
Rated 4.0 out of 5.0 by BryanW Very nice but two negatives....
Property is very nice however there are two things they need to change: One is they do not have a continental breakfast for club members like most hotels / Crown Plaza's do. The CP on 290 does offer this and is a very nice perk for club travelers. The other annoyance is the high priced parking charge. There are many nice hotels in the same area which do not have a parking charge. I would recommend another hotel for those two reasons.
August 18, 2013
Rated 1.0 out of 5.0 by MOKOSJOKOS UNEXPECTED
MY STAY WAS REALLY BELOW PAR. MY RESERVATION WAS FOR A SUITE BUT I WAS PUT IN A REGULAR ROOM WITH A SOFA AND A KING SIZE BED. THE BED WAS SAGGING IN THE MIDDLE.. JUST GADAWFUL. COMPLAINED TO DESK STAFF ON MY FIRST NIGHT BUT NOTHING WAS DONE.
August 17, 2013
Rated 4.0 out of 5.0 by dale54 perfect location
This hotel was perfect for us. A good value set betwen the medical center and the Galleria. Rooms could use some updates, but are clean, and the staff is always great.
August 10, 2013
Rated 4.0 out of 5.0 by Sockerboy70 Nice Clean Rooms
Very clean rooms. bed was more comfortable then most.
July 29, 2013
Rated 5.0 out of 5.0 by dale54 best location
Hotel has been perfect for us. Half way between the medical center and the dining and shopping on Westheimer. Everything you need is close by and he staff is always helpful.
July 28, 2013
Rated 5.0 out of 5.0 by lovebirds0719 Excellent Customer Service
We celebrated our 10 year anniversary at Crowne Plaza and the staff, specifically Mandy and Naveen, went out of their way to accommodate us and make our stay special. I called several times with questions and concerns regarding convenience and amenities. Naveen was extremely helpful and patient each time. When we arrived for check in there must have been notes in the system because the receptionist wished us a Happy Anniversary. Mandy also came over and introduced herself and was extremely sweet and helpful, she offered us complimentary breakfast for the morning of our check out. To top it off, there was a bottle of champagne and a plate of strawberries and whipped cream waiting in the room. Nice Touch!! We stayed in a King suite. The room was clean and spacious and the bed was comfortable. The location was perfect - nice restaurants, shopping, spas, night life - all perfect for a nice romantic weekend escape! I would certainly stay again and recommend Crowne Plaza and there staff to anyone looking for a nice place to stay in the heart of Houston.
July 26, 2013
Rated 5.0 out of 5.0 by 4311lor Nice Hotel
Crowne Plaza River Oaks is my goto hotel due to its quality and its proximity to town. What I have learned about hotels is that quality decreases with price. Crowne Plaza River Oaks offers decent quality for a decent price. I will continue to stay here and recommend it to anybody needing a hotel in Houston.
July 24, 2013
Rated 5.0 out of 5.0 by lgdelag Customer service exceeded my expectations
The Grady and Diana were extremely helpful when solving a customer service issue. Diana always showed interested in my points, showing a lot of empathy and disposition to provide solutions to my situation. Grady was very proactive and effectively solved the situation leaving a very grateful customer service experience. I would definitely stay again at this hotel. Location is also great. There are many good restaurants around the hotel and it's located at halfway between the Galleria area and Downtown.
July 22, 2013
Rated 4.0 out of 5.0 by Lal80 Good value
Room and bathroom were nice and clean and I always had a great night sleep. Staff were always really friendly and helpful - a real reason to return.
Only negative is that it is quite a bit outside of downtown and as there is no public Transport in Houston, this means always getting a taxi.
If you are mobile, this is a great Hotel to stay in.
July 19, 2013
Rated 5.0 out of 5.0 by JEDM Just Excellent !
I booked banquet halls and 30 rooms for guests coming in from all over the United States and Canada. The hotel staff was very helpful and always available, the catering was excellent, and the rooms were clean and comfortable. All our guests were very happy with their rooms and service, as well as with the several banquet halls in which our convention took place over the weekend. The location is also excellent, being very close to the Galleria, so our guests from other cities got to see the best of Houston without having to travel far. I highly recommend this hotel to everyone, both for personal stays and organizing large events.
July 9, 2013
Rated 5.0 out of 5.0 by CKWhip Great Hotel
My husband and I come to this hotel some times 2 times a month. My husband has cancer and we go to M D Anderson. This hotel is great. very clean and nice. The staff are great also. We also eat at the restaurant and it is also nice. I would recommend this hotel to anyone .
July 7, 2013
Rated 5.0 out of 5.0 by Qazi Good Service Excellent beds
It was nice to stay. Bed were clean and room was clean
July 7, 2013
Rated 5.0 out of 5.0 by JJ11 Excellent Place to stay
I stayed for the weekend. They gave me a very nice room.
Room was nicely furnished and comfortable. I used the business center and the exercise room and they were good and convenient.
My stay was wonderful and staff was great.
July 5, 2013
Rated 3.0 out of 5.0 by DispleasedPlatinum Solid Option - If the price is right
We stayed at this location for one night after arriving in Houston late in the night and needing to be at work early in the morning. While the rooms are somewhat dated, the hotel is a solid performer for the price point.
We arrived around midnight. We know the area well, therefore the hotel was easy to find. They recognized our Priority Club Platinum Status, and had already upgraded us to a nice two room suite on a high floor which was appreciated. They also offered us one snack item. (I still think if they are going to offer, and there are two people in the room...offer for two or none.)
Our corporate rate included breakfast for one person, but they kindly provided us vouchers for both of us. That being said, I did have to request the vouchers, as they did not have them in our prepared packet.
The location is right on the highway, and you do experience some traffic noise, even on the high floors. Rooms on the back of the hotel may be quieter.
While we did not use the gym, they have a small but decently appointed gym on the second floor. There is small outdoor pool tucked in between several building walls. Looks like it would be shady most of the day.
The hotel offers free internet, but it was extremely slow.
The rooms nicely decorated, and comfortable but nothing fancy...slightly outdated. The A/C system looked very old...vertical wall unit with 70's looking dials and switches. It kept the room cool overnight but really struggled during the day. You could leave the blower motor on for white noise which is always nice. Since we were upgraded to a two room suite, I can not vouch for what the amenities of the standard rooms are. There were a
sufficient number of plugs in the room, but they appeared rather scary, broken plugs, sockets falling out of the wall, etc. Really need to be replaced for safety, or at least the appearance of safety.
The bed was comfortable. The curtains did a nice job of blocking out the light. Everything was very clean.
The bathrooms are acceptable and have the appropriate amenities but had an odd drop ceiling, and lacked sufficient light.
There is a restaurant and bar in the hotel, but other than for breakfast we did not check it out since we there for such a short stay. The breakfast buffet was nice, but the service from the wait staff was lacking. If you are paying full charges, there are less expensive and more creative options around.
There is a fee for parking, which seems odd given the semi-suburban location, but it was included in my corporate rate so I had no worry about that.
When we settled in for the short night, we called down at 12:30am for a 5:05 am wakeup call. We also set the alarm on my Blackberry. Unfortunately, the charge on the Blackberry failed (I think the loose plug on the wall did not connect the AC well) so that did not go off, and the hotel wake up call never happened. About 6:15 am we woke up to realize we were going to be late to work. To the hotel's credit, when I called down and mentioned that, they credited the night’s stay. Crowne Plaza has a wake up call Guarantee, and I was impressed that they honored that without anything more than me calling down and mentioning the failure...I think they did check the computer though.
All in all, the hotel is a solid performer and really did everything they could to take care of the issue that arose. We would stay again if the need arose.
July 2, 2013
Rated 5.0 out of 5.0 by Pas2013 Congiere and bellmen were exceptional.
All the staff was courteous and helpful. The congiere and bellmen were exceptional with taking care of our needs.
June 27, 2013