Rated 3.7 out of 5 by 112
Rated 2.0 out of 5.0 by ctm726 Overall Hotel appearance
Needs updating, food menu needs improvement. I have stayed at many other hotels in this chain but find this one to be disappointing. However, staff was pleasant.
August 5, 2014
Rated 2.0 out of 5.0 by KJPKJP bit ran down but great staff
Great location but continues to get more run down... used to stay here often about 3 years ago...will probably start looking at somewhere else as just rooms are getting worn out.
August 5, 2014
Rated 1.0 out of 5.0 by jass45 Room review
Room Quality Bad. Breakfast was charged and not included in this expensive night stay. Bathroom need Serious upgrade
August 4, 2014
Rated 3.0 out of 5.0 by holiday7777 Hotel needs maintenance, staff was good
Other than dated appearance, broken elevators, no wifi on the 6th floor and roped off parking lot, my stay was OK.
July 28, 2014
Rated 3.0 out of 5.0 by FJFJ inattentive desk clerk; outdated property
desk clerk answered two phone calls via speaker phone while trying to check me in. No other customers in line so unsure why she felt the need to ignore me and multi-task. internet was spotty. Breakfast buffet was good.
July 19, 2014
Rated 4.0 out of 5.0 by RoundTheWorldGirl GOOD HOTEL FOR CONVENIENCE TO HOBBY AIRPORT
I stayed here over 4th of July week-end. Front desk was friendly and accommodating. There was a slight snafu regarding room reservation assignments (there were 3 rooms reserved under my name); but front desk handled that with aplomb and all was good.
Did not dine in the hotel, or go into the bar, business center, etc. Nor did we use the pool as we were busy all three days attending a conference. Everything was clean, but the rooms could use a bit of updating.
Main service was good and efficient; and we received fresh towels daily.
Electrical outlets were conveniently located; so I could charge my iPhone and iPad nightly.
Overall, this hotel does a good job.
July 17, 2014
Rated 4.0 out of 5.0 by Sheriff Water Temperature
Water in the shower never got above cool to lukewarm.
July 13, 2014
Rated 2.0 out of 5.0 by Ken from StL It's OK, free breakfast is good
This is a dated hotel that I would never really recommend. If you are going to stay one night because you are flying in late, well then maybe consider this hotel.
The shuttle was very good and timely.
The room needs updating. The room and the bathroom were clean.
I am a Platinum member and the desk did not even acknowledge this at all.
The breakfast is very good and the breakfast staff are friendly. Food quality and selection is very good.
The exercise room had two treadmills, one elliptical, and an exercise bike. There is a TV in the room. However, the elliptical machine was clearly broken once you got on it. Very disappointing.
July 12, 2014