Rated 3.7 out of 5 by 80
Rated 5.0 out of 5.0 by taylorn21 Front Desk
The front desk crew in the evening is great. Ebony and Dimitri are alwasy so sweet. I stay at this Holiday Inn several months a year every week, and they are by far the best. They do everything they can to ensure you are happy and comfortable.
February 25, 2014
Rated 3.0 out of 5.0 by OnMy Things Have Changed!!
I have stayed at this Holiday Inn before.... BUTT things have changed.
1) Room rates of $100 plus dollars plus $5.00 to park, are you kidding me!!
2) The breakfast bar use to be free for platinum members... $12 bucks??
The staff is great... I think his name was Edward at the bar, what a great personality.
February 24, 2014
Rated 2.0 out of 5.0 by tex4211 Disappointing Stay
I stayed at this property for two nights and not at all what I expect from an IHG brand. Was not greeted at check-in (or by any staff member during stay) and no mention at all of platinum status. At one point I asked for a bottle of water and was told to go ahead take one, but they don't particpate in that program.
The room was a little dated and noisy. The TV channel selection is one of the worst I've ever had. I had to go to three different floors to find an ice machine that was working. Good luck with their wireless internet - I had to reconnect constantly during entire stay. I was charged for parking even though this was never mentioned at check-in and I never was asked if I had a car on the property - guess they just charge everybody.
Seems to me this hotel just relies on their location, but this frequent traveler to Houston Hobby won't be staying here again despite their close proximity to the airport.
February 11, 2014
Rated 2.0 out of 5.0 Disappointed
There was zero recognition of my Priority Club status at check-in. The only 'perk' I received at check-in is that they would waive the parking fee, which was not included in the reservation details. By the way, be careful what you drive; the parking 'garage' has a low clearance. There were some staff that were friendly, but certainly not the guy who checked me in, he was definitely on auto-pilot. The location is convenient to Hobby airport, but it is in a bad neighborhood. I had dinner at the restaurant once, and it was not worth going back too. Breakfast wasn't worth the price; I opted to spend the same amount of $ for the Starbucks down the street. The hotel seemed kind of run down, considering how much they charge. I've stayed in worse hotels, but they were a lot cheaper.
February 11, 2014
Rated 5.0 out of 5.0 by TXMatt Fantastic service and comfortable room
I had stayed at this Holiday Inn previously through my company and had good service. When, for this trip, I needed to make a reservation on my own, I came back here hoping they would have an available room. Fortunately for me, they had had a cancellation and were kind enough to give me a very nice room for the night. I highly recommend this hotel for their excellent and friendly service. Very nice breakfast as well.
February 1, 2014
Rated 3.0 out of 5.0 by kmillikin Tuck in Your Shirt
I had dinner in the bar the night I checked in. The food was to be expected at a hotel's restaurant. The person who served me had a dirty, untucked, staff polo shirt on. A coworker of his brought him food from the kitchen and he proceeded to eat it in front of me in the restaurant.
Not usually what you expect in a restaurant; it lacks professionalism and concern for appearance.
I understand this is not a 5-star restaurant, but standards, and manners, are just that...standards and manners.
Also, when I checked in, the desk staff were too busy joking with each other to acknowledge me in a professional manner. I thought I was back in college for a moment.
January 28, 2014
Rated 5.0 out of 5.0 by Pallie Excellent Staff & Customer Service
Great service from the start with the Van Driver Mark and then checking in at the Front Desk with Jeremy. The Breakfast Buffet and Restuarant staff the next morning were excellent also, along with the Van Driver to the airport, Clarence. Thanks for the wonderful hospitality!
January 24, 2014
Rated 1.0 out of 5.0 by Steve900 Management change for the worse
Having stayed here before I was disappointed that they no longer feel they need to reward loyalty and now charge for parking and platinum members pay for breakfast. I also did not get much sleep due to traffic and airport noises - the rooms need better noise insulation being so close to the traffic and airport. I stay in hotels every week and this one is off my list.
January 24, 2014