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Rated 3.7 out of 5 by 120 reviewers.
Rated 2.0 out of 5.0 by Overall Hotel appearance Needs updating, food menu needs improvement. I have stayed at many other hotels in this chain but find this one to be disappointing. However, staff was pleasant. August 5, 2014
Rated 2.0 out of 5.0 by bit ran down but great staff Great location but continues to get more run down... used to stay here often about 3 years ago...will probably start looking at somewhere else as just rooms are getting worn out. August 5, 2014
Rated 1.0 out of 5.0 by Room review Room Quality Bad. Breakfast was charged and not included in this expensive night stay. Bathroom need Serious upgrade August 4, 2014
Rated 3.0 out of 5.0 by Hotel needs maintenance, staff was good Other than dated appearance, broken elevators, no wifi on the 6th floor and roped off parking lot, my stay was OK. July 28, 2014
Rated 3.0 out of 5.0 by inattentive desk clerk; outdated property desk clerk answered two phone calls via speaker phone while trying to check me in. No other customers in line so unsure why she felt the need to ignore me and multi-task. internet was spotty. Breakfast buffet was good. July 19, 2014
Rated 4.0 out of 5.0 by GOOD HOTEL FOR CONVENIENCE TO HOBBY AIRPORT I stayed here over 4th of July week-end. Front desk was friendly and accommodating. There was a slight snafu regarding room reservation assignments (there were 3 rooms reserved under my name); but front desk handled that with aplomb and all was good. Did not dine in the hotel, or go into the bar, business center, etc. Nor did we use the pool as we were busy all three days attending a conference. Everything was clean, but the rooms could use a bit of updating. Main service was good and efficient; and we received fresh towels daily. Electrical outlets were conveniently located; so I could charge my iPhone and iPad nightly. Overall, this hotel does a good job. July 17, 2014
Rated 4.0 out of 5.0 by Water Temperature Water in the shower never got above cool to lukewarm. July 13, 2014
Rated 2.0 out of 5.0 by It's OK, free breakfast is good This is a dated hotel that I would never really recommend. If you are going to stay one night because you are flying in late, well then maybe consider this hotel. The shuttle was very good and timely. The room needs updating. The room and the bathroom were clean. I am a Platinum member and the desk did not even acknowledge this at all. The breakfast is very good and the breakfast staff are friendly. Food quality and selection is very good. The exercise room had two treadmills, one elliptical, and an exercise bike. There is a TV in the room. However, the elliptical machine was clearly broken once you got on it. Very disappointing. July 12, 2014
Rated 3.0 out of 5.0 by Holiday Inn - Hobby airport The service is good but the infrastructure seems to be very old. Also the laundry service is not available over the weekend - Business travelers please be aware about the same. July 10, 2014
Rated 1.0 out of 5.0 by wrong hotel to stay at We were told we'd get a refrigerator and microwave. We didn't. The a/c was broken, so it was super hot in the room. staff just told us that they weren't aware we were suppose to get fridge and microwave, but didn't do anything to change rooms to 1 that had 1, or even to bring them in. very disappointed with this hotel, and staff. we should get our money back... July 9, 2014
Rated 3.0 out of 5.0 Average at Besty Phone and computer was hacked through hotel wifi, Front desk staff kind of rude, parking is not adequate, rooms dated and dirty, house keeping and restaurant staff very friendly and helpful. July 8, 2014
Rated 5.0 out of 5.0 by Excellent Choice for Hobby Airport Travelers Hotel was very clean and room was extremely comfortable. The staff was friendly and we enjoyed the restaurant. We did not have to leave to go search for one. I also like that this hotel has its own airport shuttle. Usually, its a shuttle that stops at several hotels. We left our car at the hotel during our travel out of state. Its a bonus that this hotel has a parking garage so our car stayed out of the weather. July 6, 2014
Rated 4.0 out of 5.0 by Great staff, great food Very close to Hobby Airport, and street outside is busy at all hours with truck and car traffic, so ask for a room away from the street, or run your fan on high all night. Rooms are comfortable. The hotel restaurant had a few sandwiches, salads, and entrees. The pasta marinara was outstanding and the service was quick and friendly. There is an outdoor pool. There is easy access to Hobby so you don't have to deal with traffic delays for an early morning flight. July 4, 2014
Rated 5.0 out of 5.0 by good stay nice stay for an older hotel,outside noise was real bad because of the intersection location. July 3, 2014
Rated 1.0 out of 5.0 by Don't Waste Your $ This hotel was way below the caliber of any other Holiday Inn Hotel I've stayed in. The rooms are old, and out-dated looking, the bathtub had stains, and the beds are not that comfortable. Plus, the staff was not very accomodating. They saw that we had tons of luggage, but didn't bother to offer help. The parking is also a nightmare; not enough space for the guests; scary parking garage. June 27, 2014
Rated 5.0 out of 5.0 by Holiday Inn Stay The Hotel was great and close to the airport. The staff was friendly especially the bartender who took good care of us June 21, 2014
Rated 3.0 out of 5.0 by Not ICH Standards This property, in my opinion is well below the standard I have come to expect from ICH Holiday Inn. June 18, 2014
Rated 5.0 out of 5.0 by Overnight stay for flight A good hotel close to the airport and airport parking. The room was excellent - my only complaint was that I tried to order room service and no one would answer. When I went down to the dining room I was told they were short of help - it would have been nice for them to answer the phone to let me know. This negative was offset by the great free breakfast the next morning - one of the best I've encountered in a hotel with lots of choices on the buffet - and did I mention it is FREE with your room - definitely increases the value of the room price! June 18, 2014
Rated 5.0 out of 5.0 by Good experience I was a little concerned about staying here after reading some of the negative reviews. But we had no problems. Staff was very nice and helpful. Room was nice and clean and met our needs. Pool was nice. Definitely would stay here again when in area and would recommend. Very convenient for Hobby airport. June 14, 2014
Rated 5.0 out of 5.0 by Enjoyable stay I often stay at more luxury properties and I was impressed with the level of service provided and the hotel amenities. Free shuttle to airport made it very easy and convenient for Hobby Houston Airport June 13, 2014
Rated 5.0 out of 5.0 by I'll Be Back!! From the shuttle bus driver to the front desk customer service to reservations they are all excellent customer service people and I appreciate the help and the courtesy thank you!! June 5, 2014
Rated 5.0 out of 5.0 by Nice Hotel Good location by Hobby Airport and Rental Car Returns. Rental Car Returns are a few hundred yards away and within easy walking distance so I was able to return the car the night before and use the excellent shuttle service in the early morning to get to the airport. June 4, 2014
Rated 2.0 out of 5.0 by clean rooms Clean rooms, however Jacuzzi didn't work either the dryers. No continental breakfast. May 31, 2014
Rated 4.0 out of 5.0 by Business Flight noise but to be expected so close to airport. Overall this is a good hotel. May 18, 2014
Rated 4.0 out of 5.0 by great service I'd like to recognize your shuttle driver, Paul, for his excellent service provided to me. I was there recently on 4/19 and arrived at the hotel earlier than usual for work, and needed a ride to a local church nearby for service that evening. Paul got busy all of the sudden with many guests trying to go to a few different places at the same time, but he made every effort to get me to church at a decent time after taking care of other guests. I saw his interactions with guests many times and he is as pleasant as one can be: very positive and caring. Please share this compliment with Paul as he's doing a great job. You have a great group of front line employees there. Keep up the great work! April 23, 2014
Rated 2.0 out of 5.0 by Not worth the value I was a bit disappointed for the amount of money for the hotel next to a major freeway. It was so loud. I asked for a room on the other side of the freeway, and the person at the desk said I was towards the back, but by the freeway. I love staying at Holiday Inn Express, but I will never stay at this location again. March 31, 2014
Rated 5.0 out of 5.0 by Outstanding Staff! Staff, service, and hospitality at this property is unsurpassed. From the moment the driver picks you up at the airport, to the front desk, and Edward in the lounge, you are in great caring hands for your comfort and well being. I highly recommend this place on any visit when traveling into or out of Houston's Hobby Airport. Connivence and hospitality unmatched in this area. This is the only property I stay when business brings me to Houston. March 26, 2014
Rated 5.0 out of 5.0 by Felt like home! Being away from home is difficult, but this Holiday Inn made me so comfortable, I will stay there every time I come thru Houston. The staff was incredible, the food was great and the room was clean , quiet and cozy. Give the manager a raise! March 24, 2014
Rated 5.0 out of 5.0 by great service The front desk staff is extremely nice and accommodating, especially Demitri. I had a reservation booked, cancelled, and then had to reinstate it again and Demitri helped me out with a smile the whole time. He and everyone there is always very accommodating to any requests. Thanks so much, you all provide excellent customer service at this Holiday Inn Houston Hobby Airport!! March 13, 2014
Rated 4.0 out of 5.0 by Houston Stay Overall the hotel staff, food and stay was just okay. If it is a quick in and out stay then good. Rooms are clean but you could hear everything outside your door and through the walls. Would I stay again here. Most likely not. March 9, 2014
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