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Rated 3.7 out of 5 by 80 reviewers.
Rated 2.0 out of 5.0 by Fair at best Paying $5 to park is bush league. No mention of this at check-in (or even asking if I had a car to park) just added automatically at check-out. Otherwise ok for an older/dated/tired HI near the airport but I won't be staying there again. January 23, 2014
Rated 5.0 out of 5.0 by Great access to Houston Hobby Airport We live in San Antonio and always struggle with having to make flight connections, and having to fly out first thing in the morning.The security lines at the SA airport are jammed packed in morning since every airline has flights heading out to their hubs. We chose to fly out of Houston so we could get a direct flight to our destination and so we didn't have to fly out at 6:00 AM. We picked the Holiday Inn because it was close the airport and we were able to leave our car at the hotel and take the shuttle. It was SO convenient and easy. We were surprised and please to learn that the they offered covered parking AND we were only minutes from the airport. We climbed on the airport shuttle and pulled out of the hotel at exactly 7:00 AM. We were through security (no checked bags) by 7:12 AM--doesn't get any better than that. When we got back to Houston, there was a shuttle already at the curb--we were on the highway in our own car headed home about 20 minutes after our plane touched down. Our room had queen beds which is perfect for our family of 3 (my 6'3" husband hates those hotel rooms with full beds!). The staff was very nice and check in was quick. We will definitely use the hotel again when we fly out of Houston! December 23, 2013
Rated 4.0 out of 5.0 by Friendly staff and great service Overall great stay! Only one issue: TV remote did not "power on" but all other functions on the remote operated okay. December 9, 2013
Rated 1.0 out of 5.0 by Rude Very rude at check in. No welcome or thank you for being a platinum member. December 6, 2013
Rated 2.0 out of 5.0 by Not an upscale hotel To begin there was a lot of repair going on so it was messy. My room was very weathered with water stains on the roof, old carpet, old furniture, and bathroom towel rack falling off the bathroom door. Then the air conditioner began to shut off periodically when the room was still hot. I was uncomfortable all night and did not sleep well. Breakfast was good though. Next time I am near Hobby airport I will stay somewhere else I think. November 11, 2013
Rated 5.0 out of 5.0 by Clean - good value Will return - close to Hobby airport...well worth staying at again November 4, 2013
Rated 4.0 out of 5.0 by HI HOBBY It is a good place to stay, especially if one has family and need to stay somewhere. November 3, 2013
Rated 5.0 out of 5.0 by Houston hobby The hotel is great!!!! The breakfast... Well I get hungry just thinking about it!!! 10!!! October 30, 2013
Rated 5.0 out of 5.0 by Friendly, professional staff I stay at the Holiday Inn Hobby several times a year while commuting to work. I choose this hotel because the staff are accommodating and friendly. October 27, 2013
Rated 4.0 out of 5.0 by Reservation When I checked in I was not assigned the King bed room that I reserved. When I got to the room I called front desk to tell them about discrepancy . I was offered a handicap king room and when I turned it down he then offered the regular King room. I settled with the credit for room difference. Apparently he was saving the king room for someone else October 23, 2013
Rated 3.0 out of 5.0 by Convenient hotel, decently priced The hotel could use a major facelift--carpet, etc. is aging. However, it is clean and well kept up, and the staff is always extremely helpful. It's close location to Hobby is a definite benefit as well. October 16, 2013
Rated 4.0 out of 5.0 by Houston Airport convenience Nice hotel, had gotten a better room the week earlier with better rates. No food nearby, but they do have a list of places that will deliver, the Chinese delivery is really good, nice when you fly into Houston and have no car and a layover. On site restaurant is expensive, but complimentary breakfast buffet was really good. Comfortable bed, quiet, except for the occasional muffled plane take off. Front desk staff was really good, friendly and helpful. Shuttle to airport is very convenient. Overall a good hotel to stay. October 12, 2013
Rated 4.0 out of 5.0 by Front desk at check in, on a 1 to 10 scale ranks 12!!!! After a difficult weekend I really appreciated the WAY BEYOND GOOD service I got when checking in. Sorry I did not get nor remember his name but you should know who he was. October 10, 2013
Rated 2.0 out of 5.0 by Poor Service Have stayed here many times.This time was a train wreck. Problems ranged from wrong reservations, to channels not working, to waiting 4 hours for a refrigerator. October 8, 2013
Rated 5.0 out of 5.0 by Waiting for Carnival Cruise trip Flew into Houston to catch a Carnival ship, This hotel was very convenient to the airport, quiet, (heard the occasional muffled sound of a plane arriving/taking off), very helpful, friendly staff. Did not eat at the hotel café, thought it was pricey, but better than having to go out and look for something. Not much around here to eat at. October 6, 2013
Rated 3.0 out of 5.0 by Average Service, No wifi inside the room. No recognition of IHG membership. Had wrong points on the room key card. Gave one only one coupon for breakfast when I was staying for two nights. Wifi signal was not available inside the room. When talked with front desk he told that other guests are not complaining so it could be your device. Will not stay at this property again. Will stay at Holiday Inn Express which is nearby where I stayed last time and experience was good. September 29, 2013
Rated 5.0 out of 5.0 by Pleasant Thank you for your accommodations. Staff was very helpful. September 9, 2013
Rated 3.0 out of 5.0 by Quick Stay Easy access to airport. Little uneasy for single females as on a corner. I did not park in parking garage. September 6, 2013
Rated 4.0 out of 5.0 by Labor Day Crazy! I checked in the morning before Labor Day and the lobby was full of people! I mean crammed! Some coming, some going. There was one lone guy behind the desk, Demetri was his name. He was the picture of grace under fire. He worked quickly and efficiently and never lost his smile. He made my stay! The next morning I checked out and Demetri was at the desk again. "You survived", I said. "And you came back for more. " Demetri said, "I really like my job." He's a keeper. September 5, 2013
Rated 4.0 out of 5.0 by Recognition of Status When I checked in I was not recognized as a Gold Member, and was not offered a bottle of water as any other IHG locations do. When I inquired about the water the person at the front desk looked at me like if I was begging for water and said he was going to send the water to my room, but that never happened. You make a big deal on your surveys about the fact of IHG Members' status recognition, you pamper your customers with perks, and then the promise is not delivered. I am disappointed. September 3, 2013
Rated 3.0 out of 5.0 by Overall good value Staff was very friendly, and the free breakfast buffet was pretty nice, although not sure if it is free for non-members, but if you can get it on a booking deal, go for it. The facilities are a bit older, and could use an update, but nothing was below acceptable. I would say the only point I was not 100% satisfied with was the mattress seemed a bit lumpy on one side. I moved to the other half of the bed and it was fine, but I suspect the pillowtop of the mattress has gone flat, and needs to be changed. The location, literally right across from Hobby Airport, is pretty awesome though, if you have work in the area. Overall a good value. August 30, 2013
Rated 3.0 out of 5.0 by Sound Our room had an annoying knocking sound. Finally figured out it was the pool ropes in the wind right outside our window. The ropes had these styrofoam balls on them to separate the deep side and they hit together. August 22, 2013
Rated 5.0 out of 5.0 by Great staff and clean rooms Excellent, I stay at this properity at least 4 or 5 times a month. The staff and van servcies is outstanding. Thank you August 16, 2013
Rated 4.0 out of 5.0 by Nice stay easy access to airport friendly front desk staff comfortable bed close to airport August 13, 2013
Rated 1.0 out of 5.0 by 2 hot nights The a/c couldn't keep up and the shower curtain was mildewed. I requested a new room but they were booked up. I had a crew with me otherwise I would have changed hotels. The coldest I could get the room was 84 deg. August 12, 2013
Rated 5.0 out of 5.0 by Great Service, and great employees. Kudos to all those that work at Houston Hobby Holiday Inn, at the Airport Location. B. Yantis August 5, 2013
Rated 4.0 out of 5.0 by pluses with a couple of minuses I want to start by saying that overall, I wood recommend this property on the basis of service, location and amenities . On the negative side, the shower knob in our room was broken and the air conditioning had to be started manually each and every time after it reached the desired temperature. temperature.We booked two rooms and didn't want to be separated so we just decided to rough it:-) . The property was also a bit dated. That's all the negatives...and I have definitely experienced worse. The positives were the professionalism and responsive staff, the café was incredible with excellent service and the property was very clean. I would absolutely stay there again. Its a prime example of a business making the best with what they have to work with. August 4, 2013
Rated 4.0 out of 5.0 by Great Stay I've stayed and reviewed this property before, but will honestly say that this stay was probably my best stay yet. Edward in the restaurrant is a true professional and always has a smile on his face. Front desk staff was great! I will stay here again. July 23, 2013
Rated 5.0 out of 5.0 by GOING THE DISTANCE WITH SERVICE The Holiday Inn's location is great being right by Hobby airport making it very convenient for arrival and departures. Surprisingly the room was quiet and I was never aware of the planes taking off and landing. The shuttle service is prompt and quick. The team at the front desk were very courteous and efficient. Their acknowledgement of my IHG membership and displayed genuine appreciation for my IHG Platinum status and had my registration complete and all I had to do was sign and get my room key. I appreciated the professionalism of Jeremy and his ensuring that I had the room that I wanted. The common areas and poolside were well maintained and inviting. Antonia is exemplary and her team also. Arely helped me with additional reservations and club questions that I had. Thank you. You will love the great Breakfast selections and service. I look forward to my next visit to Houston. WW July 4, 2013
Rated 3.0 out of 5.0 by Errors Corrected. I will say that i've stayed at this property multiple times although its been about 8 months since my previous stay. They've made great improvements to their dinner menu, both in selection and quality and will say I was pleased with every meal i ordered.I did have several issues with my room and had to be smitched rooms twice during my stay, but staff handled it professionaly and resolved the issues. I felt the GM should know what happened so i left him a voicemail to contact me. Never heard from him so in the evening I asked to see the manager and was handed over to Antonia who was greaat and followed up on my concerns. I was not to happy that the GM did not take the time to return a voicemail left by a guest, but at the end i was pleased with Antonia's response. The Hotel needs a little updating and definately not the prettiest Holiday Inn in Houston but the staff makes up for it. I will be returning in 2 weeks. June 26, 2013
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