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Rated 3.9 out of 5 by 71 reviewers.
Rated 4.0 out of 5.0 by Long wait for shuttle but good service experience After landing at the airport and calling for a shuttle and being told it would show up in about 20 minutes, I waited 45 minutes until I called again. I then was told – after being on hold for 5 minutes – that it now definitely would show up within the next 10-15 minutes; which it did: So finally I waited about 1 h for the shuttle which was very inconvenient after a 22 h journey to Houston. However, I was given a voucher for dinner at their restaurant as apology which I appreciated. April 14, 2013
Rated 4.0 out of 5.0 by comfortable bed all good, wake up call on time..... comfortable bed with choice of pillows.... enjoyed the breeze of check in and out the priority club offers April 11, 2013
Rated 4.0 out of 5.0 by Pillows I have stayed at this property several times over the past 12 months...the value is fine but the pillows are terrible. I wake up with neck pain every time....very difficult to live with. April 11, 2013
Rated 3.0 out of 5.0 by High Volume Airport Hotel Our experience was mixed at the Airport Holiday Inn. Per the airport procedure, we called for the hotel shuttle bus and were informed that the bus would be there in 15 minutes. It actually took around 30 minutes and a second call, and the 2 busses showed up within a minute of each other. Check-in was very speedy and efficient. The room was up to date, properly supplied and in good, clean condition. The hallway carpet is among the most vivid ugly color schemes I have ever seen. Seems they are shooting for a Southwestern color scheme, but chose a zig-zag pattern with high contrast. At least the room was not carpeted that way. Checkout was speedy but I did not receive a receipt on the way out. Overall, acceptable place to stay with a couple of minor "bumps". April 11, 2013
Rated 5.0 out of 5.0 by staff makes a hotel I did have a problems the last time using this hotel and did report same to IHG. However, I did go back to this Hotel two weeks later and I must say that the manager Mr Miller address the problem and went far and above my expectations. I would recommend this hotel to anyone in need of a hotel around the Houston Intl airport. Great staff,great room and good value. I would site one front desk person that went the extra mile ( Anna ). Thanks. April 8, 2013
Rated 3.0 out of 5.0 by March 26, 2013 Lodging I am writing this review to commend the front desk staff on the morning of March 27, 2013. When I suggested that the hotel guest laundry on the second floor, not be open after 9:00 PM for surrounding guest rooms comfort; and also recommended that signs with room number locations be posted outside the elevator on the second floor, they were genuinely concerned. I was especially grateful for their response, as I had been on travel for four straight weeks and had this point, lost a great deal of my sense of humor. I always enjoyed staying at this hotel in the past for business reasons, as it allowed me easy access to the Houston/Galveston/Beaumont/Port Arthur areas. Being situated next to the laundry room, the night prior to a big presentation wasn't the best experience, I have had at the hotel, but the front desk staff attitude, more than made up for my inconvenience. I also enjoy dining at the restaurant and interacting with the great staff, there. The hotel could stand some upgrade, but then everybody would want to here. April 8, 2013
Rated 2.0 out of 5.0 by Overnight stay for a cruise Hotel shuttle runs only every half hour back and forth to airport and not on need. Can be crowded and the driver drives like "crazy" and not very pleasant to guests. Hotel front check in manager very pleasant but the rest of the desk staff don't really care. Beds are comfortable but pillows poor. Rooms very quiet which is good so close to airport. Food in restaurant is fine and good value. Staff very pleasant but need food service training, as our server hardly knew how to open a bottle of wine, she needed a hand. Young man in morning shift at breakfast however was extremely efficient and chefs for morning breakfast very pleasant. Fine but would not highly recommend. Will not go out of our way to return. Busy hotel and the staff made you feel as if you were just another travelling passing through and they really didn't care if you ever returned. March 31, 2013
Rated 3.0 out of 5.0 by Twentieth Century The staff was AMAZING!!! Loved them loved them! The hotel is old and needs work done to it to get it up to the twentieth century mark. If they fix the hotel and had the staffs attitude, this would be a five star establishment. March 27, 2013
Rated 5.0 out of 5.0 by Near the airport Nice hotel near George Bush Intercontinental Airport and with airport shuttle. Nice big rooms. Restaurant in building. March 27, 2013
Rated 5.0 out of 5.0 by Great service and staff Our service was fantastic and the staff was most helpful and courteous. Will definitely come back. March 26, 2013
Rated 4.0 out of 5.0 by IAH HI Great Hotel but initial room had faulty plumbing and tolilet would continue to take on water and later over flowed. Staff was great. March 25, 2013
Rated 4.0 out of 5.0 by Nice place to stay A co-worker and I were booked into this hotel on business.we stayed for 2 1/2 weeks.The stay was comfortable enough and the staff was always very nice.The second day we were there we went down to see about getting a refrigerator and microwave in our rooms...refrigerator was sent up immmediately,never got a microwave.We were on the 4th floor and the only microwave was on the 1st. Would have been more convient to have one by the ice and soda maching on our floor.We used the shuttle service to get back and forth to the Airport everyday and only had to wait more the 10 minutes a couple of times. The shuttle service was REALLY nice to have to go to the mall and Walmart. A lot of Airplane noise,but that is to be expected with how close to the airport this property is.All in all my stay was very nice. March 24, 2013
Rated 5.0 out of 5.0 by Excellent stay Check-in was a breeze. The staff was very professional and courteous. The restaurant staff were very attentive, yet gave you space. My compliments to them. The room was very nice. The water pressure for the shower was fine, but the toilet was slow. I used the exercise room during my stay. There were a variety of machines to get a full workout.. I enjoyed my stay. March 21, 2013
Rated 5.0 out of 5.0 by Nice Hotel Very nice hotel, and only minutes to the airport. Well kept, with very friendly staff. March 20, 2013
Rated 5.0 out of 5.0 by The hotel for Houston Airport This hotel is a great value and a great location- a restaurant adjacent - breakfast and a shuttle to the airport. We would definitely recommend this hotel and would stay here again. March 17, 2013
Rated 5.0 out of 5.0 by great place was out of the country for a month. what a great place to come back too. March 16, 2013
Rated 5.0 out of 5.0 by The Best Hotel stay in a long time I really was impressed with my stay here, every single employee greeted me some way or another, with a hello or Good Morning. I loved my overall experience. I will stay here again and again. March 5, 2013
Rated 3.0 out of 5.0 by Helpful staff and good restaurant Close to airport but little aircraft noise. Convenient free shuttle not only to and from the airport but also to a large local mall. Try to get a room at back as the front rooms get noise from trucks passing by. The free WiFi had high bandwidth so was fast. Room clean but a bit tired looking (perhaps too many enthusiatic guests). Simple restaurant with good food and reasonable prices - busy as the locals come in to eat too (a good sign to me). February 24, 2013
Rated 4.0 out of 5.0 Great Location; Wonderful Food The shuttle service worked out perfectly -- happened to be waiting for us when we exited. The room was comfortable, nothing exceptional, but the food at the adjoining restaurant was incredible for breakfast. It is a huge hotel (loads of rooms) and a convenient location for IAH. The price was decent for that location. February 21, 2013
Rated 5.0 out of 5.0 by Friendly Staff Hotel staff is very friendly, parking lot security is nice. Facility is in good shape considering age of hotel structure. Attached restaurant/bar is convenient. February 18, 2013
Rated 3.0 out of 5.0 by Nice room Internet was okay. Trouble logging onto network. High beer prices. February 13, 2013
Rated 2.0 out of 5.0 by Room for improvement You get what you pay for. Attitudes are poor. Called for shuttle driver and he asked what terminal I was at. I told him I wasn't sure but I just arrived USAirways and was waiting outside. He advised he could not pick me up unless I gave him a terminal. I repeated USAirways. Wasn't good enough. I had to flag down a Spot Parking van to find out I was in Terminal A. Loud music blaring at pool. I listened to it for 2 hours. Called front desk and asked them to have someone turn the volume down since it was 9p.m. With attitude she informed me she was at the front desk and had no idea how loud the music was. Hello? What was wrong with saying "We will look into it"? About 10 minutes later it was turned off. The next morning my blowdryer burnt out, sparks and smoke. I was trying for the 6 a.m. shuttle but that didn't work because the hotel had no one to bring me a new hairdryer. The male said he was too busy checking people out and housekeeping didn't come in until 630. At 615 (with wet hair) I went to front desk and went to female to check out. She pointed to the male and said he will help you. I asked for receipt because one was not placed under my door for expedite checkout (priority status didn't matter). He went to the backroom and came back with my receipt. I now was able to wait for the 630 shuttle. Oh, had to go back in and ask for receipt with zero balance since that is what I need for expense report. The male finally printed a new receipt. Sat on a full shuttle bus, standing room only, waiting for an airline captain. After 10 minutes he arrived, but since he had to stand he got off the bus and said he would take the next shuttle. Not a good experience for the entire shuttle being delayed for one skygod. Next time, leave him. February 9, 2013
Rated 5.0 out of 5.0 by Best Experience Ever! My stay at this Holiday Inn was fantastic! I checked in with complimentary water and snacks and I found out that there was a Customer Appreciation event that night. I walked into the event and was amazed at the spread of appetizers, drinks, music and raffles.The personnel were friendly, enthusiastic and the guests all enjoyed themselves! I will definitely stay here again! February 4, 2013
Rated 4.0 out of 5.0 by Great place to stay. I always enjoy staying at your property. The all inclusive package along with the friendly staff bring me back each time I am in Houston. The location and the packages offered are outstanding. Linda and Walter are always warm and welcoming. As a person who travels frequently, the staff means a great deal and brings me back again and again. February 4, 2013
Rated 4.0 out of 5.0 by A good self-contained oasis A little out of the way but with the shuttle service, was a good place to spend the night in between flights. The restaurant was much better than most of the Holiday Inns that I have stayed in. BRAVO. A gift shop or pharmacy within walking distance would have been nice, but, not entirely necessary. February 4, 2013
Rated 5.0 out of 5.0 by clean room and great staff My family came into town for a cruise, stayed at Holiday Inn and enjoyed the stay. Definitly recommend! January 28, 2013
Rated 5.0 out of 5.0 by Excellent service Hard to imagine that there is still places where customer service matters. Staying in this hotel showed me that employees can still treat people / customers with respect and are responsive to your needs. The hotel was very clean and if you needed service, there was no hesitation. But I guess what makes me rate this property very high is the desk staff. Friendly and they took the time to help with my situation. I had to stay extra nights then what I originally booked. Although the hotel was fully booked, I was not thrown out on my keester, but was accommodated. And although this issued made the staff work just a little harder to accommodate me, it was done with a smile, and yes, a think you for staying extra nights with them. Whenever I’m back in the Houston area, this is the property I will stay at. January 25, 2013
Rated 5.0 out of 5.0 by Holiday Inn- Houston Intercontinental Airport Very friendly staff who were able to quickly help after a reservation problem at another Hotel. Room was clean and very modern. Great amenities. I look forward to my next stay. January 25, 2013
Rated 2.0 out of 5.0 by HOTEL CONDITION OVER ALL EXPERIENCE WAS OK, STAFF AND SERVICE WAS GOOD. THE ONLY REASON FOR THE LOW RATING IS THE WINDOW IN OUR ROOM WAS SO SWEATED AND STAINED IN BETWEEN GLASS, IT MADE YOU FEEL LIKE YOU WERE IN A DUNGEN. January 23, 2013
Rated 5.0 out of 5.0 by Easy in, easy out Front desk was quite efficient. Restaurant attached to hotel was an asset. Shuttle to and from the airport an absolute treasure! January 21, 2013
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