Rated 4.1 out of 5 by 276
Rated 4.0 out of 5.0 by Gringo10 Overall very good
My only quibble (applies to most IHG hotels) is the sticky body lotion in a hard tube that is almost imposible to get out.
May 26, 2014
Rated 2.0 out of 5.0 by Someone Somewhere Somehow Big bed but not very clean
The bed is big with nice big pillows but it's a pity it's not comfortable because it's not clean. Can feel itchy when sleep on it.
Wifi is flaky, keeps losing connections. Extremely annoying if you're an overseas traveller heavily reliant on wifi for communications. There isn't even an ethernet port for me to hook up to high speed ethernet instead of relying on flaky wifi.
Although the hotel advertises that there is fridge and microwave, none of these were found in my room.
The TV and room heating/cooling system works well. That's the best i can say for this hotel.
As for staff, many are very friendly but there are a few who are impolite, bordering on rude.
I did not try the hotel shuttle, but I've been told one of the drivers are downright rude too.
May 26, 2014
Rated 4.0 out of 5.0 by 987634 Good stay
Service were good, however, room cleaning should be completed earlier than 5 pm. As for breakfast, I would recommend providing fresh, chopped jalapenos for the omelets rather than the pickle ones currently used.
May 24, 2014
Rated 2.0 out of 5.0 by Ozzy and Snowbird Room, pool, and shuttle nice; inside and outside hotel bad.
Room was clean and quiet. Nice swimming pool. Shuttle worked as expected.
The outside paint looked bad. The inside of the building didn't improve after outdoor paint job. Service nothing to brag about.
May 24, 2014
Rated 2.0 out of 5.0 by Healy Wish the room was as nice as the staff
I was greeted by two very helpful front desk associates. The person on the phone who helped me secure the room was also very helpful.
The room and bathroom were not clean. Something had spattered on the ceiling or holes were filled and not painted. Couldn't tell which it was.
I would not recommend this hotel based on my room experience. Again, the staff was great.
May 23, 2014
Rated 5.0 out of 5.0 by AJQF ideal para una noche cerca del aeropuerto
El hotel está convenientemente ubicado cerca del IAH, ofrece todas las comodidades para pasar una noche placentera. La cama y almohadas son cómodas, la habitación es oscura, ofrecen servicio en la habitación y si se le olvido su pasta dental o su cepillo, solo llame a recepción ellos le envían uno como complemento.
Personal de la recepción es bien amable y capacitado, también ofrecen un servicio de transporte desde/hacia el aeropuerto y a un centro comercial cercano.
Una buena opción para ser considerada
May 17, 2014
Rated 5.0 out of 5.0 by Mabad Comfortable
After a long day at the airport and my flight cancelled, was good to get to the hotel where employees were very kind, and the room was comfortable as well.
The only thing they need to improve maybe is the shuttle service from the airport to the hotel another person and myself had to wait almost 1 hour to get picked up
May 15, 2014
Rated 5.0 out of 5.0 by Phil1960 Great service good food
I have been staying at this hotel for varying periods of time since 1992. The last time I stayed her was about 3 years ago and this stay brought back memories of my previous stays. The staff were extremely helpful and the restaurant menu choices absolutely fantastic and caters for variety. I look forward to my next stay whenever I visit Houston on business. My only challenge was the internet connection dropping.
May 15, 2014
Rated 5.0 out of 5.0 by Nelson "tHA BULLDOG" Houston Motorsports Park racer
Great food and GREAT staff. I would like to see mini-fridges in the rooms. Other than that, I always stay here !!!
May 14, 2014
Rated 5.0 out of 5.0 by Debby KO Thank you for a great return
My husband and I returned to the USA from a mission trip in Haiti.
We called for the shuttle at the airport and were taken care of quickly. Then we were greeted with a wonderful reception at the front desk by Carlos, who was great to tell me about becoming a reward member we were so tired and needed taken care of he got us water and made us feel at home. After a nice hot shower (the first in a week) we had a fabulous dinner at the restaurant. The sleep was so needed then were treated to a fantastic breakfast where Jeff kept our coffee coming, the buffet chef made great omelets. We have now found our New place to stay when we travel abroad..
May 14, 2014
Rated 5.0 out of 5.0 by Debby KO Great Stay
We were leaving the country and a bit apprehensive the staff, front desk, shuttle, and wait staff in restaurant. Were great in making me feel at ease. We had tried another place down the road when we traveled before. Holiday Inn will now be my choice. They were so accommodating. I will be back.
May 13, 2014
Rated 2.0 out of 5.0 by lartal best thing: close to airport
Front desk staff is best thing about this hotel, other than it being close to the airport. The "Good Eats" restaurant attached to the hotel is all except "good eats".
May 9, 2014
Rated 3.0 out of 5.0 by oldoneeye41 Only stay here if your Company makes you.
The rooms need to be updated in a big way.
The food in "Good Eats" is ok but the staff is hit and miss. Our company books us here for crew change and we use coupons to eat at "Good Eats". The staff know they will get a tip from the company no matter what, so the service is usually pretty bad. When I wasn't given a coupon and seemed like a regular guest the service has been much better.
For example, breakfast I wasn't given a coupon and I ordered the breakfast burrito. The waitress did a great job of getting my food and drink very fast and the food was much better than the buffet.
May 5, 2014
Rated 4.0 out of 5.0 by Divin n Travelin Good Stay for Business
The front desk staff are very accomodating and professional. The noise level was a bit high, average for most hotels. All in all a great stay and would definitely recommend this hotel for business.
May 3, 2014
Rated 5.0 out of 5.0 by Ruby Red Great Service and friendly staff.
Thanks Holiday Inn for an awesome experience. Everything was absolutely lovely from the desk clerks. bellhopps,room attendants. The rooms were clean and well kept each day with enough clean towels for us in the room. Every time I called with a question or need it was handled promptly and with a smile. Restaurant was so awesome didn"t have to travel or look for food in other places. Restaurant staff was incredible.
May 2, 2014
Rated 3.0 out of 5.0 by Harry241 Good for stopover
We were travelling home and this hotel was near Airport . Hotel and restaurant were excellent. My only problem was we had to phone twice and wait for an hour for pick up. My overall experience and staff/service is due to my frustration at having to wait at Airport for pick up otherwise staff were friendly and approachable.
April 30, 2014
Rated 5.0 out of 5.0 by gasman911 Comfortable bed, good shuttle service
Good stay, excellent shuttle, OK food, good internet, will recommend to others
April 27, 2014
Rated 5.0 out of 5.0 by CanadaEh! Highly Recommend!!
I've been in Houston on business for a few months and have stayed at the Holiday Inn. From the first moment that I checked in, the staff have been incredible - I cannot say enough good about each and every one of them! It's been tough being away from home for so long but the staff always took the time to make me feel at home and make sure that I was comfortable. Whether it was Anna, Dennis, LaShaunda or anyone at the front desk, Walter, Rocky, Linda, Ruby or any of the wonderful staff at Good Eats or the cleaning staff - they have made my stay memorable and enjoyable by simply being personable and kind. The hotel as a whole has always been clean and comfortable - though it's not the most beautiful or high tech, I can assure you it's by far the most enjoyable because of those who they employ..
You won't be disappointed with your stay here!!
April 24, 2014
Rated 2.0 out of 5.0 by MA58 Good restaurant
Their rooms have a musty smell and their showers don't drain well. We had to call 3 times for the shuttle and after an hour, the front desk said that we should take a cab and they would take care of it. We got to the hotel, and there were 2 shuttle busses right in front.
April 23, 2014
Rated 1.0 out of 5.0 by lobito1999 Won't stay again
Very dirty hotel with personnel who doesn't take care of the customers. Rooms are very dirty and outdated, A/C doesn't work properly, the bathrooms are very dirty. The front desk didn't do anything to fix any of the situations I brought to their attention. Won't stay here again while in Houston.
April 22, 2014
Rated 4.0 out of 5.0 by dawgs14 business trip
Great hotel and I always stay there however in this day and age there needs to be an electrical outlet at the night stand so you can charge your smart phone while you sleep and so it's easily accessible. Also, the bar/restaurant closes too early.
April 19, 2014
Rated 4.0 out of 5.0 by Fidencio Excellent service
Outside just need carpet renew and brefast in the morning (Express)
April 17, 2014
Rated 5.0 out of 5.0 by Jackyb Guter Aufenthalt.
Sehr gutes Restaurant. Ruhiges, grosses Zimmer. Bad etwas klein. Nähe Flughafen. Internetzugang.
April 16, 2014
Rated 5.0 out of 5.0 by Charlie from TX Clean, comfortable
I've been at this hotel a few times for buisness, and I am never disappointed. Its nothing extravagant, but it is clean and I have always been comfortable. The staff is friendly and courteous and the shuttle is very convenient. I didn't use many of the amenties since my stay was short but I did order room service that arrived quickly and was quite tasty. The front desk staff was very helpful with several requests I had and the "quick checkout" option was very nice. Overall a very enjoyable stay!
April 15, 2014
Rated 5.0 out of 5.0 by memeto nice room
room was nice and well kept , had nice place to eat and the food was good and priced well wait staff was help full , staff was very nice common areas were well kept
April 14, 2014
Rated 4.0 out of 5.0 by HHalim Nice hotel
Comfortable & nice staff. Very recommended hotel to stay near airport.
April 13, 2014
Rated 5.0 out of 5.0 by Chak-VA Friendly Staff at Check-inn
At check-in desk, I get warmly welcome from Anna. Even I have some problem with my reservation, Anna took time to talk with Holiday Inn service desk to straight our the problem. I feel fortunately she step up and take care the business even she was very busy.
Many thanks Anna.
April 7, 2014
Rated 5.0 out of 5.0 by StevieA Outstanding Staff
The staff at this Hotel are genuinely responsive to your needs and requests. When I requested a mini fridge, the fridge made it to the room before I could walk from the desk to my room, and, no charge.
I hate it when Hotels "nickle and dime" you, that is not at all the case here, great value.
The staff are all friendly and greet you with smiles and greetings, refreshingly friendly and accommodating.
April 5, 2014
Rated 3.0 out of 5.0 comfortable
Hotel need renovation
Good lighting in room
Fix the lifts
April 2, 2014
Rated 5.0 out of 5.0 by brianlisa Comfortable bed and great service.
This is our hotel of choice when transiting through Houston airport.
April 1, 2014