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Rated 4.1 out of 5 by 260 reviewers.
Rated 4.0 out of 5.0 by Pamela made the differnce This property was very easy to find and access. I really appreciated how clean the property was. Although I had a less than stellar beginning, after making my feelings know, I felt very satisfied that Pamela took time to talk to me and make the problems right. I often say that customer service is what makes IHG some of the best properties to stay at. I also very much enjoyed the onsite restaurant. I was very pleasantly surprised at how good the food was as well as how friendly the staff was as well. I enjoyed the breakfast buffet, but would suggest adding pancakes or something like that to the menu. It was for the most part a very good stay. I would also suggest a piece of carpet at the registration desk. It is very loud with all the tile. Thank you Pamela for keeping your word and making things right. February 18, 2014
Rated 2.0 out of 5.0 by Disappointed Used my IHG Rewards points and what a waste. Usually I feel good knowing I will be staying at a Holiday Inn during a short overnight layover but this experience was surely not one I expected. Now don't get me wrong the staff was nice as can be but the state of this hotel has much to be desired. The hallway had room service trays, food and plates all down the hall which I can overlook but the musty smell in the hallway was rough. Room was outdated. The overall experience was it just seemed like the whole place has been rode hard and put up wet, by that I mean it has been used hard and due for a renovation. Lobby was appointed nicely and the van driver was great. I awoke hoping for a great quick breakfast only to find out the restaurant was not open until 6 for breakfast. It was quite a shock as myself and 20+ other guests flying out at 630 that morning were not gonna get any breakfast & were hungry as we had to leave the hotel at 530. I would have settled for a box of cereal or a cereal bar. Let's hope the management sinks some money into the place rather than let it continue to go downhill. February 18, 2014
Rated 5.0 out of 5.0 by Made a cancelled flight pleasant The staff and hotel accommodations were great when I stayed here because of a cancelled flight out of Houston. The price was reasonable, the free shuttle was nice and the staff was very helpful and friendly. I stayed in a room with a king size bed and pullout sofa and is was above my expectations for quality and cleanliness. February 17, 2014
Rated 5.0 out of 5.0 by Great Service Everything was great. the only issue was pick up shuttle at the airport took quite a long time. waited almost an hour. saw other hotel shuttle twice before holiday inn shuttle show up. February 17, 2014
Rated 5.0 out of 5.0 by Polite Staff Everytime I stay at the Holiday Inn, Houston JFK, I am greeted with staff that are friendly, and welcoming. They go out of their way to assist you with your needs and give you their personal attention. February 16, 2014
Rated 5.0 out of 5.0 by Superior! Wunderbar! I recently flew into Houston from Frankfurt, Germany, and stayed at the Holiday Inn close to the airport. I was extremely pleased with all facets of the lodging. The shuttle from the airport was quick to arrive; the staff at the hotel were every one very polite, courteous, helpful, and friendly; the room was clean, comfortable, and well-appointed, and had plenty of outlets for all electrical equipment; the wifi was fast and optimal. The adjacent restaurant was also superior in every way; pleasant decor and ambience, wonderfully helpful, friendly, and congenial staff members, and the food was great, both for dinner and also for the exceptional breakfast. Be sure and get one of the custom-made omelets! A special commendation and Thank You go out to Ruby at the front desk, whose cheerful greeting, great sense of humor, tremendous competence and expertise, and exceedingly helpful manner were all very much appreciated. She truly went above and beyond the call of duty in helping me in many aspects, always with an easy going manner and a bright smile. Thank you Ruby, and thanks to the entire staff for a very pleasant and enjoyable stay! February 15, 2014
Rated 4.0 out of 5.0 by Old Hotel but nice I have stayed at many Holidy Inn's ths one is very old. The staff was great considering they were overwhelmed with customers. The hotel had a musty smell and the beds were only doubles instead of queens. My only concern was the cost. February 14, 2014
Rated 4.0 out of 5.0 by shuttle service Again I would like to commend Rose. We felt she went out of her way to make sure we were taken care of and we all appreciated this very much! February 13, 2014
Rated 5.0 out of 5.0 comfort and proximity Shuttle service to and from airport was good and slept great. February 13, 2014
Rated 3.0 out of 5.0 by Comfortable bed I booked and paid for a two night stay and was awarded points for only one night which I consider grossly unfair. When I checked out, Angela on reception was great, really warm and friendly. It is shame the rates have gone up so much and the complimentary breakfast chit has disappeared. I stayed in November and December, paid much less and received breakfast. There was no special welcome for me when I checked in, as a Gold Rewards Club member, this should be standard. February 13, 2014
Rated 5.0 out of 5.0 by Great Service Professionally greeted, recognizing my IHG membership level when checking in. Prompt/excellence response when thought to have problems with heating in room. Thought the common areas were very clean. Only in for the night but will defiantly use this Holiday Inn when returning to the Houston area. February 13, 2014
Rated 2.0 out of 5.0 Disappointed, again. This is the 2nd Holiday Inn I stayed at in Houston in as many weeks. It is close to the airport, and highway access wasn't an issue. The best thing I can say about it is the restaurant. I had 3 dinners there, all were good food, good value, good staff. Only problem is that sometimes there is a wait (yes, it's that good), and often people come there from other area hotels to eat. When I checked in, the sheets on one of the beds were obviously dirty. I informed the front desk I wanted a full bedding replacement the next day. The next day, same dirty sheets. I complained to the front desk, and they sent housekeeping in while I had dinner. Housekeeping changed the sheets, but not the bedspread. I complained again, finally after 3 days they changed the blanket. Seriously? February 11, 2014
Rated 4.0 out of 5.0 by Great Help I needed a late hotel due to flight delays/cancelations At reception, Chariti done everything possible to ensure i had a room for the evening, at a sensible rate. February 10, 2014
Rated 4.0 out of 5.0 by Overnight Stay The shuttle was there when you needed it. The receptionest was very nice and efficient. The restaurant personnel were very timely and efficient. February 10, 2014
Rated 5.0 out of 5.0 by Joyce Outstanding stay. As good as a Crown Plaza for all services February 9, 2014
Rated 4.0 out of 5.0 by Very good Hotel is a good hotel and I would recommend her very comfortable facilities and excellent for business and rest. excellent attention February 7, 2014
Rated 4.0 out of 5.0 by Awesome hotel staff, bad food/restaurant Anna and Jose at the desk are so rad! Thank you for everything! Avoid Good Eats if at all possible, service (with the exception of Walter who is great) is terrible. February 6, 2014
Rated 5.0 out of 5.0 by experiencia durante mi alojamiento El hotel esta muy cerca del Aeropuerto iha, ubicado en una sona muy tranquila y con muy poco ruido, muy limpio y muy buena atención. Solo el autobus que te lleva del aeropuerto al hotel es muy tardado February 5, 2014
Rated 5.0 out of 5.0 by January 2013 Stay I stay at this hotel often and am always greeted by a friendly staff! The food at the resturant is excellent and I really enjoy their "Soup of the Day" options! This property is like a "home away from home" and I feel like the staff really makes the difference! February 4, 2014
Rated 4.0 out of 5.0 by Convenient and comfortable This hotel was ideal for us as we were on our way to the sea port for a cruise. Shuttle service to and from hotel was very efficient. Rooms were comfortable. However, complimentary breakfast was not provided. They did have a very nice restaurant attached to the hotel where food and service was great. I would definitely return. February 4, 2014
Rated 5.0 out of 5.0 by Always a comfortable stay and gracious welcome My wife and I always overnight in Houston when flying between the UK and Central America and vice versa. The IAH Holiday Inn is perfect for our purposes and we wholeheartedly recommend it. February 3, 2014
Rated 5.0 out of 5.0 by comfortable bed great sleep. very comfortable room. I was here for a seminar and enjoyed my stay. Everyone was extremely helpful and pleasant. The front desk was very helpful to accommodate my needs. Everything was in order and I had a very pleasant stay. February 3, 2014
Rated 5.0 out of 5.0 by Field Service Manager For a one night stay I don't have anything to mention. The retaurant had an extreemly well organized breakfast service. February 3, 2014
Rated 5.0 out of 5.0 by nice hotel see responses. that should be adequate. a written review should not be a requirement to exit the survey. stay was good. room was good. food was good. meeting room was good. beer was good. February 1, 2014
Rated 5.0 out of 5.0 by Great place to rest for a weary traveler I came in very late without luggage, due to an issue at the airline, and the staff was very accommodating and made sure I had everything I needed to make my stay comfortable, They were very understanding and provided a variety of necessary toiletry items to me. It made what could have been an uncomfortable night very relaxing. The convenient schedule for the airport shuttle made getting to and from the airport very easy and the friendliness of the staff was very welcoming. January 31, 2014
Rated 1.0 out of 5.0 by The worst Holiday Inn I stayed No complimentary breakfast even I am the platinum member - in fact, the young lady Ana was so kind that about to give me coupon but another older lady also named Ana stopped her and declined my upgrade request. This is not the way to treat an IHG member. Wifi is very slow and kept dropping, I can't even work in hotel. Bathroom is old, the light was off and had to be fixed. AC is loud. toothpast/toothbrash are very cheap. Last but not least important, there is no Refrigerator even in Suite room! Neither complimentory bottle of water available - this hotel is even lower level than Holiday Inn Express. I stayed my last night in another Holiday Inn in same city and that one is MUCH better. Stay away from this hotel, the staff is not friendly the equipment is not enough, and the Wifi is a joke. January 28, 2014
Rated 1.0 out of 5.0 by No Hot Water! Unfortunately upon arriving in my room I discovered I had no hot water. After 18 hours travelling I was looking forward to a hot shower. I phoned reception and was told I'd have to wait a few hours. A few hours later there was still no hot water. I couldn't go out for dinner as originally planned. Finally 5 hours after arriving I had hot water. Upon checking out the next morning I raise the issue with the staff on the desk and they told me I should have been offered a room change, what good it was telling me that 10 hours later I do not no! January 27, 2014
Rated 1.0 out of 5.0 by Couldn't Sleep The Engineering Dept. decided to install microwaves and refrigerators at 9:40pm at night. Banging on everyones door waking us all up even though my do not disturb sign was on my door. And inserting their master key into the door when I didn't answer. January 26, 2014
Rated 4.0 out of 5.0 by Comfortable bed and great service. Comfortable bed and great service. Comfortable bed and great service. January 25, 2014
Rated 5.0 out of 5.0 Great staff and service The entire hotel staff and Good Eats restaurant staff were great hosts. However, the contracted shuttle service is in need of an overhaul. One of the drivers, Kim, would not even allow us to load our own bags in the shuttle via the rear cargo door. She made all of us, including little children, bring our own bags into the van and through the narrow aisle between the rows of seats. Again, the hotel and restaurant staff are great! January 23, 2014
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