Rated 4.1 out of 5 by 194
Rated 5.0 out of 5.0 by Ken2 My Houston Home
I love this place. I travel to Houston often and this is my home. I wouldn't trade this hotel for any other. I dislike my trips when this hotel is full.
September 3, 2013
Rated 5.0 out of 5.0 by nomad52 wonderful staff
from beginning to end my stay at this hotel was just right. the staff was very friendly and helpful. the restaurant was great. the room was very clean and comfortable. could not ask for more.
August 30, 2013
Rated 4.0 out of 5.0 by TEXASOILMAN Good hotel the majority of the time
I am in and out of IAH constantly and as a IHG Gold member I stay here frequantly as it is the closest "full service" IHG property to the airport.
for the most part, this is a good hotel. It has been hit and miss in a couple of areas over the years with the shuttle being the main source of frustration but I will say that the majority of time they are on the mark.
The hotel restaurant and lounge (Good Eats Grill) is one of the best in the business, excellant as far as airport hotel food goes.
The front desk staff is friendly and efficient and the rooms comfortable and well appointed. I have stayed at nearly every hotel in the IAH vacinity 3 stars and above and rank this one near the top, you could do much worse in an airport hotel at IAH.
August 29, 2013
Rated 5.0 out of 5.0 by SunsetSeeker8 Comfortable bed and great service
Shuttle to and from the airport to see my granddaughter off on her flight home made it so convenient. The shuttle was there within minutes of my call for pickup after her flight took off. The driver was friendly and professional. This is our second year using the hotel and shuttle for her summer visit.
August 18, 2013
Rated 4.0 out of 5.0 by arjaey Room Readiness...
Our rooms are being booked for few days ahead before our arrival in the hotel but many times as we check in, there are no rooms ready to be occupied so we had to wait for 30 min to an hour or more. The thing is we are tired from a long flight and wanted to rest and relax when we arrive in the hotel. The management should improve with this matter.
August 17, 2013
Rated 5.0 out of 5.0 by PJS68 Great overnight for George Bush Airport
We had a very early flight and decided to overnight close to IAH at this hotel. Great idea! Front desk staff were delightful and very happy to help, room was spacious with everything we needed and staff interactions were all positive. A great place and very convenient for folks traveling in and out of Houston because of its superb location to the airport. Kudos to the team at this Holiday Inn.
August 16, 2013
Rated 2.0 out of 5.0 by psustang89 Houston-Intercontinental Arpt Poor Experience
I have been staying at Holiday Inn exclusively since April 2013. This particualr hotel was in the worst condition that I have seen and was also the most expenisve I have stayed in, representing a very poor value. My original room seemed to be missing furniture, with a large bare spot in the room. When attempting to set up my computer and charge my cell phone, I realized that there were not any accessible outlets in the room. Then I noticed the ants. There were tiny ants all over the night stand next to the bed. I packed up and went to the lobby ready to leave. The staff requested that I try a room on another floor. This room did not have ants, so I deemed it adequate at 11:30pm. In the morning I found that the shower was in need of repair. Later that day there was a traffic cone in the elevator to keep people off the repaired floor tiles in the elevator. I found out later that week that I was to receive a welcome bag when I checked in for being an IHG Rewards Gold member - I never received this welcome bag. Due to my busy work schedule, I stayed in this room for 5 nights. I will not be staying at this hotel again.
August 14, 2013
Rated 5.0 out of 5.0 by Braden Nice place, would book it again.
This hotel is great. It is close to the airport with a free shuttle service, the rooms are nice, clean and big, the pool is fantastic and the stuff very very friendly and helpfull. We stayed just for one night, but I even would book it for a longer term.
August 14, 2013
Rated 5.0 out of 5.0 Quite nice hotel
Nice hotel, friendly staff. Good breakfast ... You feel like home.
I recommend adding a shower in the swimming pool.
August 12, 2013
Rated 5.0 out of 5.0 by Dooglas Staff is great
Room was comfortable. Food in restaurant superb. Staff is very friendly & makes you feel they really appreciate you staying at the hotel.
August 10, 2013
Rated 4.0 out of 5.0 by Cutberto Great hotel
I had to do a reservation in this hotel because it was the first hotel that cross my mind and i found it very close to the airport. They bring you to the hotel for free from the airport. The room was very nice, very comfortable and clean. Very good hotel.
August 6, 2013
Rated 5.0 out of 5.0 by Villela Thank you Holiday Inn!
From the greeting when we first arrived to the time to checkout, our experience with Holiday Inn was superb! Friendly and courteous staff, clean rooms and excellent food all top rated.
HOWEVER . . .
that pales in comparison to what occurred when we checked out.
My wife left her purse with her credit cards, medications and everything typically found in a purse in the room. Three hours and two hundred miles later when she discovered she had left behind, we frantically called the front desk. We were put in contact with house-keeping.
They went to go check the room and the purse was still there. We made arrangements to have it shipped back to us and two days later the purse arrived with everything intact!
Thank you Holiday Inn - it's good to know there are still honest people in this world!
August 2, 2013
Rated 4.0 out of 5.0 by duece houston H Inn
great value and location to airport...
July 31, 2013
Rated 4.0 out of 5.0 by Rettmom Carlos & Angela on the night staff ARE AWESOME!
We did have ants in our room and every evening the air was turned to 59---a little cold!
Carlos and Angela were awesome. We traveled from MI to TX for medical purposes and the hotel we booked beforehand was a joke--we left within 10 minutes of checking in. Carlos and Angela were very helpful and pleasant to talk with.
July 25, 2013
Rated 4.0 out of 5.0 by Phil15 Shuttle Service & Air Conditioning
Lesson learned Shuttle bus - make sure you call the hotel, was informed the shuttle runs every 30-mins. 1-hr later still stood outside Houston Airport gave up waiting and got a taxi.
Provided room with Air conditioning main condensor fans outside the window on the roof - sounded like a battle tank.....Good luck with the sleeping. ...
IHG Platinum Elite Member
ps. I only rated you a 1/5 for value as I feel $210/night is a lot of poke for a mustard coloured out dated decorated room.
July 23, 2013
Rated 5.0 out of 5.0 by Mslew Great Stay!!!
Initially I had a minor complaint...but when I went to check out I was asked about my stay and I brought the issue to the attention of the manager (who insisted that I be honest and give a fare assessment) and she took care of it on the spot...I left there completely satisfied...One of the best managers I have come into contact with in a long time...
July 2, 2013
Rated 5.0 out of 5.0 by ACAL Best property ever
From the GM to the chef in the kitchen this Holiday Inn is the best ever!
June 29, 2013
Rated 5.0 out of 5.0 by tr007 service
extraordinary service, nice and friendly people
all great until know. i take some time and you say my review is too short?
June 16, 2013
Rated 5.0 out of 5.0 by Arjay58 Front desk was very cordial, comfortable room, great food
Staff is excellent. Quick access to the airport with their shuttle service. Restaurant has great food. Pool area was nice.
June 15, 2013
Rated 4.0 out of 5.0 by psmccaffrey Convenient to IAH
Good for late arrivals and early departures. Enough creature comforts to support business travel..
June 10, 2013
Rated 3.0 out of 5.0 by burdaniels14 Humid
Overall stay was fine but room a/c was not functioning correctly. This allowed the room to be really humid and sticky.
June 9, 2013
Rated 1.0 out of 5.0 by frequentstayer2 Knock it down
I was shocked at this Holiday Inn. From the first encounter to the last, the staff was either apathetic or downright hostile, the hotel itself looked and felt like a 2-star or worse hotel, and I heard a screaming fight going on in the next room that made me fearful some kind of drug conflict was going on.
This is really a crummy hotel - old, dingy, dark, thin walls - and the staff flat out lied to me about the shuttle service (as confirmed by the shuttle driver).
Holiday Inn needs to decommission this one or re-do it.
Again, I was truly shocked.
June 9, 2013
Rated 3.0 out of 5.0 by Koda2000 Those Darn Vending Machines
I enjoyed the three nights I stayed, Overall the place was clean and the staff welcoming. The "Good Eats" facility was very good. My only complaint would be the limited snack and berverages available, I had to go to three vending machines for a drink before I found one that worked.
May 30, 2013
Rated 3.0 out of 5.0 by Daddy280 Not what I expected
I stayed here for 5 nights for business. The hallways are so long they reminded me of the hotel in the movie "The Shining". Didn't understand that after walking the length of the building and turning the corner that i would have to walk up stairs (only 4) to get to my room. That's a huge inconvenience after lugging your luggage the whole side of a building.
The first day i posted the do not disturb sign on my door. I returned to my room to discover housekeeping had entered and "cleaned" my room anyway. My 3rd morning at the hotel, I was looking for something and looked under my bed to discover a pair of children's underwear underneath my bed. I discovered other trash underneath the other bed in my room. The only other problem i had was that in my room i constantly felt as if i was being eaten by bugs.
May 22, 2013
Rated 5.0 out of 5.0 by Ken2 Desk Service
Anna at the desk is the greatest. Perfect service, easy check in.
May 18, 2013
Rated 1.0 out of 5.0 by Pholme Completely disappointed!
By far, my worst hotel stay this year. Impolite, indifferent staff with no concern for customer experience and satisfaction.
May 16, 2013
Rated 4.0 out of 5.0 by TravelerCD Best Choice when near IAH
Close to IAH Airport (5-15min) depending on traffic. Friendly staff, good restaurant with good morning buffet!!!.
Good Dinner dishes also.
May 15, 2013
Rated 5.0 out of 5.0 by MCBecky Recent Stay
I travel apx 60% of the time with my job and frequent Houston quite often. The staff at the Holiday Inn Houston-Intercontinental Arpt is without a doubt one of the best around! They are friendly, call me by name and welcome me with each visit. I checked in on Sunday and your security staff was thoughtful enough to bring me the luggage cart... brought it to my vehicle to help me transport my luggage in to the hotel! I've never been treated to such courtesy! Thanks for a GREAT place to stay and sure appreciate your staff making me feel at home...when I'm away from home!
May 15, 2013
Rated 5.0 out of 5.0 by TXPriorityClubMember Older building, but nicely updated
Room 515 was great. Spacious. Firm mattress. Choice of hard or soft pillows. Guest bag for Priority Club member on check in with bottled water, cookies, peanuts. Outstanding breakfast. Minor glitch: Towel hook on back of bathroom door had been pulled off, leaving a hole. No refrigerator although one was requested in advance. Walls a little thin. Could hear neighbor's TV.
May 7, 2013
Rated 2.0 out of 5.0 by Ron5 Airport Hotel
Only average for a Holiday Inn. Old and it shows. Only redeeming value is that it is close to the airport.
Internet was lousy to poor, but at least I could get e-mail.
The restaurant was a little better but slow service.
Next time, I'll look at alternatives.
May 7, 2013