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Rated 4.5 out of 5 by 62 reviewers.
Rated 4.0 out of 5.0 by Nice visit I really enjoy staying at this hotel. The problems I encountered were taken care of very, very quickly. Very good staff!! June 22, 2014
Rated 5.0 out of 5.0 by Excellent New Hotel I had a great experience here. Super nice facility, king suite was very roomy and nice. Restaurant was excellent, outdoor patio was great. Will stay here every time team plays at Baseball USA. June 11, 2014
Rated 2.0 out of 5.0 by Poor Internet Connectivity 2014. I don't expect to have internet issues. None! If I do, I'm not spending time calling the front desk, calling a help line, or repeatedly trying to logoff and login. Also was unimpressed with the Medieval Desk Furniture. I'm not sure how many more opportunities I'm giving the HI franchise to design a room where I don't need to re-arrange the furniture to be able to see the TV from the desk. Finally, I thought the bathroom needed renovating and was shocked when the front desk clerk who had asked why I was departing a day earlier than my reservation told me the property was only 2 years old. Apparently the second-hand desk furniture wasn't the only corner cut. May 25, 2014
Rated 5.0 out of 5.0 by Great service I was glad to see nice and friendly service in Holiday Inn Westway park hotel during my one week time staying there, many thanks for staff May 23, 2014
Rated 5.0 out of 5.0 by Great stay I had to choose this Holiday Inn last minute. Amazing stay, excellent service, and perfect room. May 17, 2014
Rated 5.0 out of 5.0 by Great STay Over all experience was awesome. I plan on staying here every time I come to town! April 2, 2014
Rated 5.0 out of 5.0 by Great Hotel and very friendly and professional Stuff Love the hotel ,always would get back to that Hotel if i am in a 20 mile radius to my business .Our Housekeeper Sara was great and very helpfull March 27, 2014
Rated 5.0 out of 5.0 by Awesome stay, as usual! We seem to keep coming back here every time we stay in Houston! The staff is awesome and the rooms are awesome. The beds are ridiculous.. It's like sleeping on a cloud. My friends and I had a stressful day, so it was nice to be able to check in fast and go relax by the pool. Everyone was friendly, and I especially love how even the staff working in other rooms would pop their head out to greet us as we walked by. This place truly has top notch customer service and a great staff. We will be staying here next time we're in town. The location is ridiculously convenient. It's super close to a mall and some of the best places in town to eat. We love it! March 24, 2014
Rated 4.0 out of 5.0 by Nice stay The hotel staff was helpful and very polite. The room was spacious and clean. Two things I didnt like about the stay were the restaurant and the exercise room. The food was good but kinda pricey for the amount of food they brought out. The exercise room is very small and insufficient. Only a small rack of free weights ,an eleptical, a bike, and two treadmills. If You use a full gym at home and are staying here extended than You might consider making arrangements with a local facility for Your workout March 3, 2014
Rated 5.0 out of 5.0 by Nice Facility Everything was great except for one thing. Rooms were clean and comfortable, staff was helpful, location was good and price was right. The only issue I had was the room desk to work at was at least six inches above the normal working height of a desk with the chair adjusted to maximum height. It was like I was a child who could not reach the table. When I asked personnel at the front desk about this, and if it was the same in all rooms, they suggested that most people will put something under their seat. An Adult Booster Chair? It is unfortunate because I was on a trip for training and studying was what I was needing to do in the room so will have to look for another facility on my next session. February 26, 2014
Rated 4.0 out of 5.0 by great hotel everything is good and I would recommend this hotel. everything is good. I would recommend hotel to provide complementary breakfast .as I went to many other 5 star hotel I have to never pay for breakfast this was the first time it happen in my life. February 20, 2014
Rated 5.0 out of 5.0 by Second Time I enjoyed staying at this hotel both times that I stayed there. The staff was very helpful both times that I stayed. I would recommend this hotel to other people. February 14, 2014
Rated 5.0 out of 5.0 by Great Nice clean hotel and a great staff. I will most certainly stay there again. Thank you February 13, 2014
Rated 4.0 out of 5.0 by Excellent hotel, poor integrity I stayed at this hotel during a volleyball tournament weekend with my teenage daughter and her teammates. The hotel is very nice, and has a great restaurant. Very clean inside and out, and the hotel staff at the front desk was very courteous and were quick to answer questions and provide assistance with our stay. My problem was with the cleaning service. Don't leave something in your room by accident! Don't plan to get your belongings returned to you! I was very saddened by the lack of integrity by the maid service and was thoroughly disgusted that I didn't get my property returned to me. February 10, 2014
Rated 3.0 out of 5.0 by Bad housekeeping and lousy breakfast I guess maybe I am a bit harsh on this hotel coz it is new but i went to the restaurant one day for a simple breakfast and they had ran out of scrambled eggs and others and are left with only bread. I took 2 breads and a coffee and the charges was $12! There was also another day that I worked in my room till noon and I went out and when I was back they have not clean my room. I guess it is pricy for this kind of quality so I would not stay in this hotel when I m back for work in Houston. January 25, 2014
Rated 5.0 out of 5.0 by We love this place! The staff here is super friendly from the moment you walk in. Even those that were busy servicing other rooms made time to stop and say hi or smile our way. We did have to step over room service trays from other rooms when going to ours (yuck) and one was even left out overnight.. From the time we came in the night before around 10 PM until checkout at 11 AM the next day. Still sitting there! The pool was way too cold to swim in, which was severely disappointing since this is the reason we booked here. We like indoor pools because we can go for a swim in the off season. No such luck on this stay! Overall, everything else was great, including the hot tub. We will be visiting again! January 24, 2014
Rated 5.0 out of 5.0 by Pretty good place This is one of the best Holiday Inn Hotels I have visited. Room was great, bed was very comfy with plenty of nice pillows, quiet, clean and good smelling. Very convenient location to my interests. Staff was kind and helpful, they were always with a smile. Breakfast buffet was not bad but it could be much better. Coffee was the WORST coffee I ever had, definitively they need to improve it at least by offering coffee from one of those fancy machines available everywhere that produce amazing expressos and cappuccinos with the touch of a button. January 11, 2014
Rated 3.0 out of 5.0 by Need to up their game No shampoo in the room - two conditioners though! Dinner in the restaurant was pretty average, breakfast buffet terrible. Room OK but nothing to write home about. In room fridge buzzed away so I turned it off - about 4:00 in the morning large crash as big chunks of ice fell away from the ice box inside. They need to deice a lot more often. I had the heating turned up to 76 degrees and only then was the room bearable. I think the thermostat was reading wrong. If you can find somewhere else to stay locally, you should probably do it. December 23, 2013
Rated 5.0 out of 5.0 by Great service I really enjoyed the friendly staff. The restaurant had a very good food and beer selection. In particular the Reuben burger was amazing. I liked how the staff ha. Cookies baked every afternoon. The rooms were cleaned very well every day. December 22, 2013
Rated 5.0 out of 5.0 by Thank You!! The stay was very warm, pleasent and generous. Next time I am in Houston this will most definitely be my home away from home. I enjoyed the stay and I was very statisfied with the staff!!! December 11, 2013
Rated 5.0 out of 5.0 by One of the better HI I ever stayed I can't say nothing negative about this hotel. Staff at Front Desk is outstanding on customer service, as well as the phisycal installations which are brand new and perfectly maintained. You guys are in the correct way, congratulations! (I hope they read it!) December 9, 2013
Rated 2.0 out of 5.0 by Poor Experience I always enjoy Holiday Inn Express hotel stays. I tried this Holiday Inn and was extremely dissapointed. The facility looks good inside and out, but that is the only good grade that I can supply. The staff wasn't very friendly. The hostess acted put out when I asked for an extended checkout. The coffee in the room is terrible. No complimentary coffee in the lobby. Room was extremely loud at night. Thin walls? I only got about 3-4 hours of sleep. I would not recommend this hotel. November 21, 2013
Rated 5.0 out of 5.0 by great hotel Great hotel, was staying at the Crowne Plaza on 290 but this hotel is 10X nicer. I am a IHG Priority Club Platinum member, my only beef was that I was not recognized as such when checking in. When I mentioned it to the HI associate, she seemed put off that I was busting her chops for NOT RECOGNIZING me !!!! Perhaps a bit snooty ???? I don't know. November 4, 2013
Rated 5.0 out of 5.0 by Experience Was Great This had to be one of the best hotels for the price I have stayed in for a long time. Room was wonderful. Staff extremely friendly and helpful. The location was great for us as we were able to easily go to places we wanted to visit. Will definitely stay there again. October 9, 2013
Rated 5.0 out of 5.0 by Exhibitor for a miniature (dollhouse) show Great hotel with extremely helpful employees. After experiencing transmission problems in our van Bob an employee helped us find a shop where our van was serviced while we did the show. He helped us get our luggage and wares for the show stored so the shop could tow the van from the hotel. It was comforting to know so many of the employees had our back. October 4, 2013
Rated 5.0 out of 5.0 by Expectations Exceeded The room was amzazing. It was well appointed and updated with every convenience imaginable. It has been many years since I stayed at a Holiday Inn property and the modernization of the facility was fantastic. If all of the IHG locations are like this now, I am advancing this chain to the top of my selection list. October 2, 2013
Rated 5.0 out of 5.0 by Great Place to Stay Wonderful room with high ceilings, comfortable beds, and fluffy pillows. We were at the very end of our floor so it was exceptionally quiet. The staff were friendly and very helpful from the moment I set foot in the door. The restaurant was a nice surprise. Not very big, but the food was great and the portions large. I would definitely stay here again. October 2, 2013
Rated 5.0 out of 5.0 by Westway Park Great Service, very clean and comfortable. From Desk workers are extremely pleasant and helpful. September 10, 2013
Rated 5.0 out of 5.0 by West Way Houston Clean room and outstanding service. The room service is a bit overpriced but the food is good August 14, 2013
Rated 5.0 out of 5.0 Brand New I stayed in a King room. The room was great. The higher ceilings than a normal hotel room made it feel very spacious. There was ample desk space. The bathroom had only a shower (no tub) which was great. I never take a bath in a hotel anyway. I didn't use it but the pool looked nice. The fitness room was a standard hotel stuff. (couple of machines in a small room). Bar was great with lots of beers. August 12, 2013
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