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Rated 4.5 out of 5 by 71 reviewers.
Rated 4.0 out of 5.0 by Slow internet The internet never worked in my room. And the cook couldn't cook a steak, but the hotel staff were super nice and the hotel room was really really nice, ill be back August 20, 2014
Rated 5.0 out of 5.0 by Clean Hotel - Good Value Room was clean and spacious. All needs were met. Staff was friendly and responsive August 19, 2014
Rated 5.0 out of 5.0 by Great Hotel Everything was on point. The food was not to standard -- unless their standard is below what is expected. Overall - it was great experince. Although, on the day of check out, we felt rushed by the cleaning crew. They kept knocking at the door since 0800 in the morning until we left. August 13, 2014
Rated 5.0 out of 5.0 by todo excelente i love, o sea me gusto, agradable, comodidad, personal excelente, tranquilo, comodo y super limpio me encanta la limpieza. August 7, 2014
Rated 4.0 out of 5.0 by Terrific ,friendly staff, great service All Hotels in Houston are over priced in my opinion, but with this Holiday inn there is such a friendly and helpful staff, it is well worth it. I choose this hotel because of the staff and the rooms are above average. August 3, 2014
Rated 4.0 out of 5.0 by Hotel was great, Internet was mediocre Hotel was fine, price was a little steep without the discount, but was comparable with others in the area. Bar/Restaurant were clean, food was delicious. WiFi speed in room was terrible (no issues with it bar area though). Overall stay was positive. Proximity to meeting location was definitely a bonus. July 28, 2014
Rated 5.0 out of 5.0 by Great service and clean hotel The only real negative was how hard the mattress was. The food was good a little pricey but you did receive decent portions too. The restaurant staff is not real attentive. July 14, 2014
Rated 5.0 out of 5.0 by Great Receptionist Very friendly check in and check out by Valerie B, every time I passed her she was always friendly and addressed me by name. Could not fault the hotel and will definitely stay again when in the area; my first choice when selecting a hotel. July 14, 2014
Rated 3.0 out of 5.0 by Business Stay Hotel is fairly new and up to date. Room however was needing some attention. Bed side lamp was broken and shower had leftover caulking from where soap dish had fallen off anf been replaced at a different spot. Light fixture in bathroom was missing trim piece so bare fixture was visable. All of these things are minor items, however you would think the management would survey their property to have these things repaired. If you need high speed internet for business...well good luck! Connection droppecd more than connected. Called front desk and reported issue never received any feedback or followup. June 23, 2014
Rated 4.0 out of 5.0 by Nice visit I really enjoy staying at this hotel. The problems I encountered were taken care of very, very quickly. Very good staff!! June 22, 2014
Rated 5.0 out of 5.0 by Excellent New Hotel I had a great experience here. Super nice facility, king suite was very roomy and nice. Restaurant was excellent, outdoor patio was great. Will stay here every time team plays at Baseball USA. June 11, 2014
Rated 2.0 out of 5.0 by Poor Internet Connectivity 2014. I don't expect to have internet issues. None! If I do, I'm not spending time calling the front desk, calling a help line, or repeatedly trying to logoff and login. Also was unimpressed with the Medieval Desk Furniture. I'm not sure how many more opportunities I'm giving the HI franchise to design a room where I don't need to re-arrange the furniture to be able to see the TV from the desk. Finally, I thought the bathroom needed renovating and was shocked when the front desk clerk who had asked why I was departing a day earlier than my reservation told me the property was only 2 years old. Apparently the second-hand desk furniture wasn't the only corner cut. May 25, 2014
Rated 5.0 out of 5.0 by Great service I was glad to see nice and friendly service in Holiday Inn Westway park hotel during my one week time staying there, many thanks for staff May 23, 2014
Rated 5.0 out of 5.0 by Great stay I had to choose this Holiday Inn last minute. Amazing stay, excellent service, and perfect room. May 17, 2014
Rated 5.0 out of 5.0 by Great STay Over all experience was awesome. I plan on staying here every time I come to town! April 2, 2014
Rated 5.0 out of 5.0 by Great Hotel and very friendly and professional Stuff Love the hotel ,always would get back to that Hotel if i am in a 20 mile radius to my business .Our Housekeeper Sara was great and very helpfull March 27, 2014
Rated 5.0 out of 5.0 by Awesome stay, as usual! We seem to keep coming back here every time we stay in Houston! The staff is awesome and the rooms are awesome. The beds are ridiculous.. It's like sleeping on a cloud. My friends and I had a stressful day, so it was nice to be able to check in fast and go relax by the pool. Everyone was friendly, and I especially love how even the staff working in other rooms would pop their head out to greet us as we walked by. This place truly has top notch customer service and a great staff. We will be staying here next time we're in town. The location is ridiculously convenient. It's super close to a mall and some of the best places in town to eat. We love it! March 24, 2014
Rated 4.0 out of 5.0 by Nice stay The hotel staff was helpful and very polite. The room was spacious and clean. Two things I didnt like about the stay were the restaurant and the exercise room. The food was good but kinda pricey for the amount of food they brought out. The exercise room is very small and insufficient. Only a small rack of free weights ,an eleptical, a bike, and two treadmills. If You use a full gym at home and are staying here extended than You might consider making arrangements with a local facility for Your workout March 3, 2014
Rated 5.0 out of 5.0 by Nice Facility Everything was great except for one thing. Rooms were clean and comfortable, staff was helpful, location was good and price was right. The only issue I had was the room desk to work at was at least six inches above the normal working height of a desk with the chair adjusted to maximum height. It was like I was a child who could not reach the table. When I asked personnel at the front desk about this, and if it was the same in all rooms, they suggested that most people will put something under their seat. An Adult Booster Chair? It is unfortunate because I was on a trip for training and studying was what I was needing to do in the room so will have to look for another facility on my next session. February 26, 2014
Rated 4.0 out of 5.0 by great hotel everything is good and I would recommend this hotel. everything is good. I would recommend hotel to provide complementary breakfast .as I went to many other 5 star hotel I have to never pay for breakfast this was the first time it happen in my life. February 20, 2014
Rated 5.0 out of 5.0 by Second Time I enjoyed staying at this hotel both times that I stayed there. The staff was very helpful both times that I stayed. I would recommend this hotel to other people. February 14, 2014
Rated 5.0 out of 5.0 by Great Nice clean hotel and a great staff. I will most certainly stay there again. Thank you February 13, 2014
Rated 4.0 out of 5.0 by Excellent hotel, poor integrity I stayed at this hotel during a volleyball tournament weekend with my teenage daughter and her teammates. The hotel is very nice, and has a great restaurant. Very clean inside and out, and the hotel staff at the front desk was very courteous and were quick to answer questions and provide assistance with our stay. My problem was with the cleaning service. Don't leave something in your room by accident! Don't plan to get your belongings returned to you! I was very saddened by the lack of integrity by the maid service and was thoroughly disgusted that I didn't get my property returned to me. February 10, 2014
Rated 3.0 out of 5.0 by Bad housekeeping and lousy breakfast I guess maybe I am a bit harsh on this hotel coz it is new but i went to the restaurant one day for a simple breakfast and they had ran out of scrambled eggs and others and are left with only bread. I took 2 breads and a coffee and the charges was $12! There was also another day that I worked in my room till noon and I went out and when I was back they have not clean my room. I guess it is pricy for this kind of quality so I would not stay in this hotel when I m back for work in Houston. January 25, 2014
Rated 5.0 out of 5.0 by We love this place! The staff here is super friendly from the moment you walk in. Even those that were busy servicing other rooms made time to stop and say hi or smile our way. We did have to step over room service trays from other rooms when going to ours (yuck) and one was even left out overnight.. From the time we came in the night before around 10 PM until checkout at 11 AM the next day. Still sitting there! The pool was way too cold to swim in, which was severely disappointing since this is the reason we booked here. We like indoor pools because we can go for a swim in the off season. No such luck on this stay! Overall, everything else was great, including the hot tub. We will be visiting again! January 24, 2014
Rated 5.0 out of 5.0 by Pretty good place This is one of the best Holiday Inn Hotels I have visited. Room was great, bed was very comfy with plenty of nice pillows, quiet, clean and good smelling. Very convenient location to my interests. Staff was kind and helpful, they were always with a smile. Breakfast buffet was not bad but it could be much better. Coffee was the WORST coffee I ever had, definitively they need to improve it at least by offering coffee from one of those fancy machines available everywhere that produce amazing expressos and cappuccinos with the touch of a button. January 11, 2014
Rated 3.0 out of 5.0 by Need to up their game No shampoo in the room - two conditioners though! Dinner in the restaurant was pretty average, breakfast buffet terrible. Room OK but nothing to write home about. In room fridge buzzed away so I turned it off - about 4:00 in the morning large crash as big chunks of ice fell away from the ice box inside. They need to deice a lot more often. I had the heating turned up to 76 degrees and only then was the room bearable. I think the thermostat was reading wrong. If you can find somewhere else to stay locally, you should probably do it. December 23, 2013
Rated 5.0 out of 5.0 by Great service I really enjoyed the friendly staff. The restaurant had a very good food and beer selection. In particular the Reuben burger was amazing. I liked how the staff ha. Cookies baked every afternoon. The rooms were cleaned very well every day. December 22, 2013
Rated 5.0 out of 5.0 by Thank You!! The stay was very warm, pleasent and generous. Next time I am in Houston this will most definitely be my home away from home. I enjoyed the stay and I was very statisfied with the staff!!! December 11, 2013
Rated 5.0 out of 5.0 by One of the better HI I ever stayed I can't say nothing negative about this hotel. Staff at Front Desk is outstanding on customer service, as well as the phisycal installations which are brand new and perfectly maintained. You guys are in the correct way, congratulations! (I hope they read it!) December 9, 2013
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