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Rated 4.5 out of 5 by 71 reviewers.
Rated 2.0 out of 5.0 by Poor Experience I always enjoy Holiday Inn Express hotel stays. I tried this Holiday Inn and was extremely dissapointed. The facility looks good inside and out, but that is the only good grade that I can supply. The staff wasn't very friendly. The hostess acted put out when I asked for an extended checkout. The coffee in the room is terrible. No complimentary coffee in the lobby. Room was extremely loud at night. Thin walls? I only got about 3-4 hours of sleep. I would not recommend this hotel. November 21, 2013
Rated 5.0 out of 5.0 by great hotel Great hotel, was staying at the Crowne Plaza on 290 but this hotel is 10X nicer. I am a IHG Priority Club Platinum member, my only beef was that I was not recognized as such when checking in. When I mentioned it to the HI associate, she seemed put off that I was busting her chops for NOT RECOGNIZING me !!!! Perhaps a bit snooty ???? I don't know. November 4, 2013
Rated 5.0 out of 5.0 by Experience Was Great This had to be one of the best hotels for the price I have stayed in for a long time. Room was wonderful. Staff extremely friendly and helpful. The location was great for us as we were able to easily go to places we wanted to visit. Will definitely stay there again. October 9, 2013
Rated 5.0 out of 5.0 by Exhibitor for a miniature (dollhouse) show Great hotel with extremely helpful employees. After experiencing transmission problems in our van Bob an employee helped us find a shop where our van was serviced while we did the show. He helped us get our luggage and wares for the show stored so the shop could tow the van from the hotel. It was comforting to know so many of the employees had our back. October 4, 2013
Rated 5.0 out of 5.0 by Expectations Exceeded The room was amzazing. It was well appointed and updated with every convenience imaginable. It has been many years since I stayed at a Holiday Inn property and the modernization of the facility was fantastic. If all of the IHG locations are like this now, I am advancing this chain to the top of my selection list. October 2, 2013
Rated 5.0 out of 5.0 by Great Place to Stay Wonderful room with high ceilings, comfortable beds, and fluffy pillows. We were at the very end of our floor so it was exceptionally quiet. The staff were friendly and very helpful from the moment I set foot in the door. The restaurant was a nice surprise. Not very big, but the food was great and the portions large. I would definitely stay here again. October 2, 2013
Rated 5.0 out of 5.0 by Westway Park Great Service, very clean and comfortable. From Desk workers are extremely pleasant and helpful. September 10, 2013
Rated 5.0 out of 5.0 by West Way Houston Clean room and outstanding service. The room service is a bit overpriced but the food is good August 14, 2013
Rated 5.0 out of 5.0 Brand New I stayed in a King room. The room was great. The higher ceilings than a normal hotel room made it feel very spacious. There was ample desk space. The bathroom had only a shower (no tub) which was great. I never take a bath in a hotel anyway. I didn't use it but the pool looked nice. The fitness room was a standard hotel stuff. (couple of machines in a small room). Bar was great with lots of beers. August 12, 2013
Rated 5.0 out of 5.0 by Stay of July 28,2013 The room and amenities were excellent and comfortable. Service was very good also. I didn't eat at the hotel so I wasn't able to rate that. Overall, I enjoyed my stay and will certainly be back! August 2, 2013
Rated 5.0 out of 5.0 by Excellent service and would happily recommend I was in town for business and was working very close by so selected this hotel on that basis - the free shuttle swung it for me. On arrival the welcome from Jennifer was excellent, very cheerful, helpful and efficient. The lobby and restaurant were very well presented and had everything needed. The room was spotless and very well prepared with everything I needed and expected. This is a great value hotel with a great service to match, would recommend and would stay again and that is the only real test for a hotel! Thanks guys. July 2, 2013
Rated 4.0 out of 5.0 by VERY NICE & CLEAN; BED COMFORTABLE: GREAT LOCATION The Hotel was GREAT. POOL area simple but relaxing. Rooms not facing the street are BIgger rooms. ROOM very clean and bed and pillows comfortable. Air conditioning nice and cool. Only issue was breakfast staff not friendly and wouldn't open 10 minutes early to allow athletes to eat before heading to games. We could see the buffet ready, staff was leaning against bar talking & laughing. Did not let us in one minute early. We were knocking on door and staff would ignore us. GREAT LOCATION FOR BASEBALL & VOLLEYBALL June 17, 2013
Rated 5.0 out of 5.0 by Great Shower Staff is excellent, Shower water pressure was great. I was able to really unwind. June 17, 2013
Rated 5.0 out of 5.0 by Shocking I must say,that I was shocked at the quality of the hotel. It was much nicer than I expected and I was thrilled with the price I paid m June 7, 2013
Rated 5.0 out of 5.0 by Excellent Hotel! Beatiful new hotel and great staff! Great location for a business traveler. Restaurant busy and the best "beverage" selection I've ever seen at a Holiday Inn! Staff is very friendly and they made a point to greet or speak to me whenever I passed by ... even the housekeeping staff. I truly enjoyed my stay and will recommend this hotel highly for anyone coming to Houston. Keep up the great work! May 31, 2013
Rated 5.0 out of 5.0 by Welcome feeling from the first hello The Houston West Holiday Inn was an excellent "hotel" experience. The staff was friendly from the very first moment. The shuttle service was wonderful - at 7:00 am the drivers were happier than most. The room was clean and well equipped. Truth be told, I was not a big fan of the Holiday Inn brand and was more than pleasantly surprised by this one. May 29, 2013
Rated 5.0 out of 5.0 by Excellent Place Very good attention of staff and personnel! Good place to stay and relax!! I highly recommend it! May 17, 2013
Rated 5.0 out of 5.0 by Amiable Staffs and Conducive Room The staffs of the hotel right from the reception all the way to house-keeping were all so friendly & happy to help. The room was also very conducive and I always looked forward to going back to my room after everyday's outings May 16, 2013
Rated 4.0 out of 5.0 by Good Stay Overall I've good stay with this hotel, especially with the wonderful pillows and confirm mattress The draw back of this hotel is that sound from outside the room can be heard. May 11, 2013
Rated 4.0 out of 5.0 by Excellent stay Excellent stay very relaxed and quiet hotel with very attentive staff. May 11, 2013
Rated 5.0 out of 5.0 by Great Hotel I loved the beds and pillows were great!! The staff was very friendly and answered any question that I had. One person stood out the most Hieu (front desk) was always very helpful. This is a great place to relax and enjoy a vacation or business trip. I would recommend this hotel. May 8, 2013
Rated 5.0 out of 5.0 by Superb customer service and restful stay I drove into the parking lot and noticed the really well kept grounds... I walked in the front door from a very hard day, quite late, and was immediately put at ease, checked in with respect and care. I was in a spacious, wonderful and comfortable room within minutes, and happily asleep as soon as I could be. Breakfast was delightful, the skillets are superb! Even though express checkout was available, I was delighted to stop by the front desk and thank them. This is an establishment I will be happy to revisit. May 1, 2013
Rated 5.0 out of 5.0 by Exellent Service I dropped in without a reservation a as i always do and there was one night available but not the second night. The staff made sure they waitlisted me and followed up if there were any cancellations. The 2 working the front desk have a great since of humor as well! March 4, 2013
Rated 1.0 out of 5.0 by Room not cleaned So Sunday morning I woke up late (10am) and decided to leave for brunch. I had put the sign outside that said "Do not disturb". As I was leaving, I took it off to signal that I wanted my room cleaned (at 11am). I said hello to the cleaning lady and good morning. The day before I had skipped the cleaning service because I wanted to stay in after a long flight from Brazil. The cleaning lady put the sign BACK on the door and did not clean the room! I got back that evening at 9pm and my room was not cleaned at all. (2 days now) I was furious!! I went downstairs to get that cleaned and apparently the argument of the cleaning lady was that it was too late and I had the sign on the door which is a BLATANT lie. When I demanded my room cleaned the receptionist brought me up a set of clean sheets and clean towels and asked me to make the room myself. I have NEVER been treated like that by the staff ever in all of my stays at a Holiday Inn. The manager was supposed to call me and he/she never did. I demanded at least a discount or points or something and got NOTHING. Not even a formal apology. Beautiful hotel, beautiful facilities, HORRENDOUS and RUDE service and LAZY cleaning staff. NEVER AGAIN! February 4, 2013
Rated 5.0 out of 5.0 by Great Rooms Stuff and Manager Professional and very friendly. Great Rooms. Instant upgrade. Love the Hotel February 2, 2013
Rated 4.0 out of 5.0 by Very Good I was pleasantly surprised with the standard of this hotel. Reasonably priced and in excellent condition it was a pleasure to stay there. Quick and easy commute to the office, its ideally located for my needs. The restaurant and bar is very good too. Good selection of food and well prepared. Portion sizes may be on the big side. Will defintely return! January 22, 2013
Rated 4.0 out of 5.0 by Great Staff and Good comfort Stayed in this place for close to 3 full months. So my review should provide a good view... Overall, Great place to stay. Pretty new property, and so the interiors and exteriors are pretty new and nice... Rooms are very spacious, nice beds, staff are very helpful and professional... Only -ve thing : Some areas of the property have weak internet signal, and that is primarly as the routers are not optimally spaced (new hotel, so should find the optimal solution with time). But the staff are very helpful, and they tried their best to help in any possible manner. Restaurant & Bar is pretty good, and good service. Highly recommended to stay... December 24, 2012
Rated 5.0 out of 5.0 by Staff are Brilliant. I found the staff in the hotel to be way above the usual high standard of the Holiday Inns I have stayed in. Good rooms, nice bar/restaurant and very pleasant place to stay. November 22, 2012
Rated 4.0 out of 5.0 by Good Business Hotel This hotel is directly across the street from my out of town office, so it makes it very, very convenient. It's a new hotel, so it's very clean and modern looking for a Holiday Inn. The rooms are large and had what i needed for working. Internet was spotty... but free. I ended up using my mi-fi because it just didn't work consistently. From a noise perspective... this place was loud. I think someone forgot to insulate between the floors. I could hear every toilet and shower it seemed. My co-workers who were also staying there said the same thing. Also, none of us are fans of the Holiday Inn pillows, but that could just be a personal problem. They are short and tall and not comfortable. On a positive note... this place has excellent customer service. The front desk staff is very friendly and helpful. The bartender is also very skilled in customer service. I think some of the serving staff in the restaurant could use a little customer service training, but overall, this hotel ranks high in the friendly service category. If you have to stay in this part of Houston, it's a great, full-service hotel in the middle of a business coplex. November 14, 2012
Rated 5.0 out of 5.0 by Perfect for my needs Traveling from out of state to do some car shopping and attend some car shows. Staff was friendly, answered all of my questions, hotel was top of the line for Holiday Inn, rooms were clean, beds were comfortable. Staff was helpful with directions and recommendations for certain stores and restaurants. This hotel is in more of a business area, so it's perfect on the weekends, there's nobody in the pools, no kids running around, nobody blaring loud music. The hotel is in a great location, with access to the interstates or if you're more comfortable taking the access roads or simply cutting across town on the back roads (which turned out being faster during lunch time than taking the hwy) I will be staying here again next time I travel to Houston. October 12, 2012
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