Rated 3.8 out of 5 by 186
Rated 1.0 out of 5.0 by Nonk No A/C, got hot 1st Day, Bed hard as a Rock, Noisy
Sorry but i cannot rate my stay as a positive one, A/C was out in lobby and meeting room for conference that i attended. Bed in room was very hard, noisy due to traffic on nearby 290 W. Also, could not get on internet despite everything i tried, including asking for help from front desk, who told me to wait a while, too many folks on the Wi-Fi. Really ?
I left after 1st night and stayed my remaining 3 nights at the Hotel next door, which was excellent ! Superior service there, comfortable bed, cold A/C and no noise....plus nice breakfast in AM included.
June 24, 2013
Rated 2.0 out of 5.0 by NDTGuy Can't change a pig's ear
Older infrastructure is this hotels downfall. Needs major renovation. Plumbing didn't work in the room
June 19, 2013
Rated 2.0 out of 5.0 by BCG08 Tired property. Pleasant staff.
Selected this hotel as part of group rate for Conference I was attending in the area. As a Priority Club Member and frequent business traveler, I had high expectations for this property. Sadly, my expectations were not fulfilled. Unlike most IHG properties, this Crowne Plaza is tired and need of renovation. Staff was pleasant but not enough overcome its deficiencies. Several other properties in area with better value and quality.
June 19, 2013
Rated 3.0 out of 5.0 by Berlycook Tired hotel
I have stayed at this property numerous times over the years, yet I am thinking of changing hotels on next trip. Love pool, happy hour and employees, but the room wallet paper is peeling, tile is cracked, carpet stained and upholstery very worn. My room seemed to have an open vent to the cooking area- very sweet smell at 6 am each morning and I could hear EVERYTHING next door.
June 18, 2013
Rated 4.0 out of 5.0 by Mikey31 Yes, recommeded
Good value hotel, conveniently located with easy freeway access, a wide variety of restaurants within a mile or two, and comfortable rooms. Be sure to sign up for the Priority Club Rewards program - that will give you access to the afternoon happy hour which includes a couple drinks and some finger foods.
June 18, 2013
Rated 4.0 out of 5.0 by RChesser86 I really like this hotel!
I really liked the hotel, it looked kind of "sketchy" from the outside, but the inside is real nice. All the staff were real nice and helpful. I stayed at the hotel for 3 nights the only thing I wish I had in the room was a refrigerator. I asked about them when I was checking out, and they said that they "rent" them. I told her that I would recommend that they be provided to rooms that stay atleast 3 nights so "we" wouldn't have to spend so much money going out to eat and we would be able to keep drinks cold inside the room.
My boyfriend and I ate at the restaurant one afternoon, and it actually seemed closed. The service was not good. The waitress finally sat us, and told me to come get her when we were ready. Really? It was so quiet in there, no radio, music or anything. We ordered cheesesteak sandwich and the meat was bland. No seasoning at all.
I really enjoyed the hotel and when I do go back to Houston, I will stay there. But I would recommend to either bring a cooler in your room and bring seasonings for your food if you order from the restaurant or room service.
June 18, 2013
Rated 5.0 out of 5.0 by tmpo Wanted to give a shout out to your front desk employees!
I checked in on Monday, June 3 - I am unsure of the time, other than to say it was afternoon and there were three people behind the front desk, and all three were still working behind the desk in the evening. It was two ladies and a gentleman - I believe the gentleman was a manager.
Those three were so friendly, so hospitable and so helpful! I cannot say enough good things about them and they are perfect ambassadors for your company. They genuinely enjoyed working together and it showed!
I am a frequent traveler and I'm on the road about 40 weeks a year, so I know what to expect from hotel staff. Sometimes staff is below expectations or meets expectations; although, I feel it necessary to commend those that stand out. These three went above and beyond and made it such a pleasant stay! Nothing beats a warm greeting and laughter when you check in!
I only give reviews for extreme experiences - either poor or great. I have not had to write very many over the years; however, I feel the need to give a shout out to this team! While I was only there for one night, I would definitely stay at your property again.
June 9, 2013
Rated 3.0 out of 5.0 by babolatnb OK, not great, barely good
This hotel has every chance to please guests, but seems inspired to not do so. As a fairly frequent Crowne Plaza customer, it was a shock to encounter the uncomfortable bed. Worse, it smelled of who had been there before.
Light bulbs didn't function, there was wear and tear on the furnishings.
June 7, 2013
Rated 3.0 out of 5.0 by Billets Rooms getting old and dated
Average at best. Kids tying up elevator. No hot water.
June 7, 2013
Rated 5.0 out of 5.0 by profbob Smart place to stay
Mensa was given a competitive group rate for its regional gathering. Needs of our group were met cheerfully and efficiently. All of my family's guest requests were thoughtfully tended. The hotel staff made me feel that they were proud to be our choice for a location.
June 1, 2013
Rated 1.0 out of 5.0 by dovelink No refrigerator, power outage when blow dryer runs.
No refrigerator in the room and Houston Tx is very hot and humid so it is needed.
Drying your hair causes a power outage, this happened to my co-worker down the hall from me as well. It took about 20-30 before it was restored.
Breakfast bar was mediocre and expensive. I have had better breakfast bars at competing hotels for free.
May 31, 2013
Rated 5.0 out of 5.0 by TheKid Class Act
I travel considerably - i know the differance between good & bad.
Rooms always clean, modern well conditioned - comfortable chairs. I look forward to returning. Staff was friendly & helpfull - makes a differance - thank you.
May 29, 2013
Rated 4.0 out of 5.0 by Riverguy51 Friendly welcome
I have stayed at this hotel numerous times because of its proximity to our offices and plant. I am always greeted warmly and made to feel welcome.
May 28, 2013
Rated 4.0 out of 5.0 by BethS71 Henry is the BEST!
Henry, the manager, is always so friendly and helpful. He always greets me by my name and ensures that my room is perfect.
May 28, 2013
Rated 5.0 out of 5.0 by Contessa Crown Plaza Hotel Houstn Texas
We recently stayed at the Crown Plaza Hotel in Houston for a business trip. We couldn't have stayed at a better place, hotel staff at front desk were very friendly and accommodated all of our needs. Their lounge staff were just as accommodating to all the guest. Terrific breakfast, and great happy hours provided to hotel guest. We will defiantly make this great hotel our place of stay when in Houston for our next business trip. Five stars in accommodations and cleanliness. Our sincere thanks to management and staff keep up the great job!
May 28, 2013
Rated 5.0 out of 5.0 by CanukChEng Phenomenal service
Henry and his staff did a wonderful job of making me feel welcome. Henry was able to recommend great restaurants in the area.
The room was clean and in good shape, the bed very comfortable and the free local shuttle service was greatly appreciated
May 22, 2013
Rated 5.0 out of 5.0 by rastaman perfect
excellent experience, friendy staff, great location and property
May 22, 2013
Rated 4.0 out of 5.0 by Cmac19 Front desk staff.
I travel a lot and spend a considerable amount of time at the Crowne Plaza - Brookhollow in Houston. I must say that the front desk staff here is second to none. Henry and Rita are always friendly and willing to help with anything that is needed. Great job to both of them.
May 21, 2013
Rated 3.0 out of 5.0 by JMR54 Utilitarian Accomodations
For an individual attending a business meeting or training this is an adequate facility. I wouldn't go there on vacation with my family. The room was clean. The employees are friendly. The desk was helpful. There were no loud parties to contend with.
The hotel is dated and in need of aesthetic rehab. The bathtub had been painted and was peeling. When moving a light fixture in the hallway they decided to run wiremold instead of staying in the wall. There is no refrigerator in the room. (it costs extra) There's no meat on the breakfast buffet. The elevator was broken half of the time.
May 19, 2013
Rated 5.0 out of 5.0 by TexasTerry317 In town for convention-comfortable stay at Crowne Plaza NW
Was in Houston for convention, and decided on this location based on positive comments about attentive customer service contained in previously posted reviews. Since I had a couple of special circumstances, this was important to me. Henry did not disappoint!! Room was comfortable with nice flat screen TV and cozy beds. Only drawback is that rooms are not furnished with fridge and microwave. Breakfast buffet was very good. When in Houston, I will definitely stay here again!
May 10, 2013
Rated 5.0 out of 5.0 by CB98 Great Hotel Experience
Henry and the rest of the staff did a great job in making my stay an enjoyable one!
May 8, 2013
Rated 2.0 out of 5.0 by FrequentTraveler981 Service and Quality Slipping
I have stayed at this hotel three times in the last six months and each time the experience is not quite as good as the previous. On my most recent stay water was dripping into my shower from the room above, I was told that they couldn't give me a receipt (even though they gave my coworker one not more than five minutes later) and the TV service worked intermittently.
April 29, 2013
Rated 5.0 out of 5.0 by BBGJS Fabulous Staff - They make all the difference!!
Just a short note to say a special thanks with regard to my stay at your hotel earlier this month. I found your hotel comfortable and accommodating. I was particularly impressed by the friendliness and helpfulness of all your staff. Love, love, love Rita, Henry and Crystal...actually everyone was fantastic!
I have referred your hotel to many co-workers traveling to the area. I hope I have the opportunity to enjoy your hospitality in the future. Wishing you all the best!!!
April 19, 2013
Rated 5.0 out of 5.0 by mclark Management makes the stay!
While I stay at this property frequently, my last visit was especially memorable as the hotel wan upgrading the T V services. At the end of the day about 5:30 a number of us returned to the hotel, and found the T V did not work AT ALL. The night manager did an EXEMPLERY job of getting the contractor back AFTER HOURS and rectifying the problem. What could have been and most likely would have been a couple of days fix - was done in a matter of hours
BRAVO to the Managers at the hotel
April 17, 2013
Rated 5.0 out of 5.0 by Tessie57 Comfortable and Quiet Room
The front desk staff were very cognizant of my need for rest and changed my room to a quiet peaceful room. I will be requesting it at each future visit. Thanks.
April 17, 2013
Rated 5.0 out of 5.0 by Energy11 Staff is Key
The staff was great. My GPS was broken from the rental agency, but Rita, Henry and Crystal at the front desk made sure i didn't get lost with maps and availability to help if I called in from the road. The bar serves dinner at night and the bar tender and menu were great. The staff on the second floor provided wonderful happy hour and morning breakfast. Value is superb on the outer ring of Houston.
April 16, 2013
Rated 4.0 out of 5.0 by Berlycook Great Hotel with inconsistent rooms
I stay at this hotel regularly for business. The staff is great as well as the pool, happy hour, and breakfast. Nice place to relax and network. However the rooms are very inconsistent. Sometimes the room is updated, clean and very pleasant. My most recent stay included a room that was below my expectations, and not comfortable. The bathroom needed clear remodeling if not cleaning. The tub had been coated with some type of "permanent " coating which was flaking off - yuck! Not pleasant to look at much less try to take a bath. My roommate's bed squeaked so much that it woke me up when she turned over.
April 15, 2013
Rated 4.0 out of 5.0 by JewelryLady Good Place to Stay ~ Room and Bed are Comfortable
We usually stay here a couple of times or so a year for business and enjoy our stay each time. Our only complaint is that the water never gets hot enough. My traveling companion and I both like hot water showers; I take mine in the evening and she takes hers in the morning. Both of us have complained about the lukewarm water for our showers. If the water was hotter, we would give his hotel a 5-Star rating. We enjoy everything else about our stay. The staff, etc. are always very accommodating and very nice.
April 11, 2013
Rated 3.0 out of 5.0 by Erich Great Staff!
But the place is decorated like my grandmother's nursing home from the 80's.
April 9, 2013
Rated 5.0 out of 5.0 by reddoglover Love this place
Great hotel and great location to get around north & west Houston
April 2, 2013