Rated 4.5 out of 5 by 46
Rated 5.0 out of 5.0 by Cb12345 nice stay
super helpful staff. gave a later than usual check out. Great access to the hike and bike trail. Miles and miles of trail AWESOME
December 18, 2013
Rated 5.0 out of 5.0 by Kenh1266 Great year!
I have stayed here a lot this year and out all the Holiday Inn's I have stayed set , they are the best. no one has come close!
December 16, 2013
Rated 5.0 out of 5.0 by juabj Great service wonderful comfortable bed.
Enjoyed the stay will stay again Good clean room ,good breakfast..
December 4, 2013
Rated 5.0 out of 5.0 by Ringo69 Outstanding location
Being strategically located to business, eateries & shos the hotel was great.
But I was surprised that the breakfast wasn't free as it is in most other HI Expresses.
Maybe because it actually has a restaurant.
December 2, 2013
Rated 5.0 out of 5.0 by Nat1063 Quality stay
Rooms comfortable, good linens, internet connection was great!. CLEAN and I found the workout room to be adequate for my needs. My only drawback was the noise level between the rooms. I could hear my folks next door. The front desk staff were very friendly and helpful. Would stay there again.!
November 16, 2013
Rated 5.0 out of 5.0 by Dwolf71 Best hotel for the price
Friendly staff and clean rooms. Highly recommended if you need to stay close to the energy corridor.
November 12, 2013
Rated 5.0 out of 5.0 by SW76 Great place to stay
Room very clean and comfortable. Lobby area nice and staff was very helpful. Would definitely stay here again.
November 1, 2013
Rated 5.0 out of 5.0 by danaSC Loved this place
My husband and I stayed here for his son's wedding. Very friendly staff, especially the young man who checked us in. I should have gotten his name.
The restaurant was closed for maintenance on one of the days of our stay, when I most wanted for family to get together for a drink, so we went to the nearby sushi place. The groom did have the opportunity to grab a bite to eat at the restaurant on Saturday, and he said the food was great.
One of the members of the wedding party utilized the shuttle service to Walgreen's. Love this amenity.
October 23, 2013
Rated 4.0 out of 5.0 by arob4569 Room is comfortable and management is excellent
My room was comfortable however, the AC temperature is inconsistent. The unit runs loud and is constantly cycling on and off. The shower pressure was also to low and the new smaller pillows can be uncomfortable.
September 30, 2013
Rated 5.0 out of 5.0 by Fully Business Stay in Houston
Stay short but nice and relaxing. Easy access to dining. Will definitely stay at this hotel again.
September 25, 2013
Rated 4.0 out of 5.0 by QueenKong Stay enhanced by great staff & service
The hotel was smart & comfortable but the real bonus were the staff. The people at the front desk were helpful and went out of their way to correct an error made in booking. The hotel shuttle service was a real bonus and Florencia was a very competent and confident driver who made the journeys fun.
September 3, 2013
Rated 5.0 out of 5.0 by Chelsea315 Great Customer Service
I have stayed at this hotel + 100 days this year, the staff are friendly & very helpful . During my last stay my dry cleaning was lost in transit between the hotel and the cleaners. As soon as the hotel management established the laundry had been lost they authorized my spend for like for like replacement. I was then reimbursed within 48 hrs.
The bar is well stocked and the staff knowledgable also the TV covers all major international sporting events. My only slight negative is the menu which could do with a refresh.
I would not hesitate to stay here again .
September 1, 2013
Rated 5.0 out of 5.0 by Zzzz365 Very good service at check-in and checkout.
Same as above. The check in and checkout experience was excellent.
August 21, 2013
Rated 5.0 out of 5.0 by gambo46 Another Great Stay
I have been a frequent visitor at this hotel in the past and have reviewed the property on TripAdvisor.com. My mother was a resident at a nearby assisted living facility, and I stayed here when visiting. My mother was in her final hours when I arrived on 8/14 without a reservation. Although the hotel was crowded, Marcus at the front desk found me a room and did everything you could ask to make my stay as pleasant as possible. I will be back.
August 19, 2013
Rated 5.0 out of 5.0 by ShaunG Comfortable Rooms and Friendly Staff!
The rooms were very spacious and comfortable! The front desk staff was very friendly and accommodating, and the restaurant was excellent!
August 7, 2013
Rated 2.0 out of 5.0 by AdvLondon The worst of Holiday Inn's
I have stayed at many Holiday Inn hotels in the chain (>10) and this one so far has been the worst experience. It all started with charging full amount to my private credit card instead of the company card provided, on the second day of my stay. Then bike rental so much advertised turned out to be a single broken bike, and they could not bring any more of them. Then they lost my laundry and couldn't find it for 3 days. Then there is no bar nor even a bottle of water in the rooms. Air conditioner dated back to 60's was working too hard but not efficient. So it was too noisy to sleep, but still too hot in the room.
Breakfast is terrible, just scrambled eggs and sausages in the bar, and you can ask for some other stuff, but not what you usually get in Holiday Inn hotels.
The staff was useless too, kept apologizing, but didn't even try to solve any of the issues. Except the manager Kristen, who was quite helpful in sorting out the wrong charge.
On the bright side, the location is great and there are many things around, such as a trail for cycling, nice sushi restaurant nearby, and all possible shops are in 3-5 miles radius.
July 3, 2013
Rated 5.0 out of 5.0 by Nigel21 WiFi
The hotel stay was very good, with excellent staff, it is a shame that the wifi internet connection was so poor and intermittant
May 16, 2013
Rated 5.0 out of 5.0 by Daveinhouston Front desk service and shuttle service
The front desk peolpe were very helpful, one stop shop to assist in scheduling a shuttle to my meetings, directions to local points of interest and overall great customer service, all were eager to assist. It was by far my best hotel experiance. I will stay there again when I visit Houston.
May 1, 2013
Rated 5.0 out of 5.0 by Brent57 Jewel in Houston
Most hotels and motels in Texas are located along noisy highways and freeways where a person has a hard time finding a good night's sleep. Not so at this tranquil, bucolic setting away from highways. This relatively new property had no deferred maintenance. The initial sign in was outstanding; the young man on duty was very energetic, engaged and helpful. The room was nicely furnished. It would have been positive if at least some sort of breakfast was included. I had to use the hotel's internet computer and it does need upgrading for transmission speed and from Windows XP to Windows 7 or 8.
April 28, 2013
Rated 4.0 out of 5.0 by Claytm Good place to stay
Reception staff was great, cleaning crew does a nice job, everything looks modern and new. The restaurant staff is very busy and can take additional time at busy points of the day. Pool is a little small, but underused anyway. Same with the exercise room. No hot tub, and huge showers only in the rooms, not tubs. Overall, this is a great hotel. The only improvement I would suggest is to make the rooms more sound-proof, but this can easily be remedied by turning on the room AC or fan.
April 23, 2013
Rated 1.0 out of 5.0 by DSAT wrong room given
We booked this room and paid for it in advance to receive a special rate using Holiday Inn's website. Upon arriving in our room we were surprised to see that there was only one bed despite booking a room for 2 adults and one child. I reviewed my order and receipt to verify I had not made a mistake. I had not so I called the front desk. They explained that when the room was assigned they accidentally neglected our daughter. I waited for them to tell me they would fix it and they said nothing. Finally I informed them this was unacceptable. He informed me that all double bed rooms were booked and offered no refund or solution other than a roll away bed in an already small room. I informed him this was unacceptable as well. He finally decided to put us in a handicapped accessible room which was bigger and get a roll away bed. So we get to this room which is about twice the size however the maintenance man who met us there informed me they had no roll away beds. I was a little frustrated to say the least. By a stroke of luck we did notice this room had a pull out couch so our daughter had somewhere to sleep. We travel a lot and I would have let things go there however after a long day we took showers and the water was lukewarm at best. This really capped off this bad experience. I would never stay at this hotel again and not likely at Holiday Inn again. The only positive was the internet speed was very good and I was able to complete some work I needed to do.
April 19, 2013
Rated 5.0 out of 5.0 by OhioNative43 Comfortable room
We enjoyed our 4 day stay. The room was comfortable and clean and roomy. A couple of small negatives were noise of plumbing from the floor-room above ours and the hair dryer was more functional than quality. The staff were pleasant and helpful. The location was excellent for our needs.
April 3, 2013
Rated 5.0 out of 5.0 by Traveler209 On the Road
When on the road for business, It is always nice to have a clean, quiet place to stay that also offers excellent service.
March 13, 2013
Rated 5.0 out of 5.0 by Nigel21 Help Full Staff
Very help full, could not do enough to help me have an enjoyable stay at the hotel. Thank you
March 6, 2013
Rated 5.0 out of 5.0 by TTowner Hotel Staff is Great
The Staff at this hotel always treats you as if you were a long time friend. Always a pleasure to stay at this property.
February 27, 2013
Rated 5.0 out of 5.0 by kimbo41 Quiet and Comfortable
This hotel is located in a nice quiet section of Houston. Staff was very friendly and helpful. Will definitely stay again.
February 15, 2013
Rated 5.0 out of 5.0 by Kenh1266 Great Staff
Kristen and Kendel at the front desk always make you feel at home.
February 14, 2013
Rated 3.0 out of 5.0 by Paul591 My stay was so so!!!!
The rooms were dark, lighting was awful. I was not recognized for being a Priority Club Member. Internet connections in room were slow and had to sign in often on i-phone and i-pad. I requested extra towels in the room but was not provided my request. Ate at the sports grill, service was not adequate. I even made a comment to one of the staff after asking how things were and she ignored me instead of asking if she could do anything to help. We got to the table, it need to be cleaned and it took forever for them to clean while my wife and I stayed standing and other people who came in got waited on. The majority of the staff members were not friendly at all. I have stayed at many Holiday Inn Properties before and if this was my first visit to a Holiday Inn I would stay at another. I will be coming back to the area in the near future and will look for another Holiday Inn.
February 13, 2013
Rated 5.0 out of 5.0 by Fliptastic10 Comfort Levels
I have to book hotels for travel for my daughters gymnastics meets. Sometimes there are host hotels and sometimes not. I always look for something close to a meet site and price is a big factor for me. I was amazed with the location and price of this hotel. It was amazing and we all loved it. Great Service and my Comfort Level was perfect! Highly Recommend this location!
February 12, 2013
Rated 5.0 out of 5.0 by MATC Clean and comfortable
The bed was so comfortable. Across the street is a cigar bar that was fun to visit. Best of all, it was quiet at night.
January 21, 2013