Rated 4.6 out of 5 by 38
Rated 4.0 out of 5.0 by arob4569 Room is comfortable and management is excellent
My room was comfortable however, the AC temperature is inconsistent. The unit runs loud and is constantly cycling on and off. The shower pressure was also to low and the new smaller pillows can be uncomfortable.
September 30, 2013
Rated 5.0 out of 5.0 by Fully Business Stay in Houston
Stay short but nice and relaxing. Easy access to dining. Will definitely stay at this hotel again.
September 25, 2013
Rated 4.0 out of 5.0 by QueenKong Stay enhanced by great staff & service
The hotel was smart & comfortable but the real bonus were the staff. The people at the front desk were helpful and went out of their way to correct an error made in booking. The hotel shuttle service was a real bonus and Florencia was a very competent and confident driver who made the journeys fun.
September 3, 2013
Rated 5.0 out of 5.0 by Chelsea315 Great Customer Service
I have stayed at this hotel + 100 days this year, the staff are friendly & very helpful . During my last stay my dry cleaning was lost in transit between the hotel and the cleaners. As soon as the hotel management established the laundry had been lost they authorized my spend for like for like replacement. I was then reimbursed within 48 hrs.
The bar is well stocked and the staff knowledgable also the TV covers all major international sporting events. My only slight negative is the menu which could do with a refresh.
I would not hesitate to stay here again .
September 1, 2013
Rated 5.0 out of 5.0 by Zzzz365 Very good service at check-in and checkout.
Same as above. The check in and checkout experience was excellent.
August 21, 2013
Rated 5.0 out of 5.0 by gambo46 Another Great Stay
I have been a frequent visitor at this hotel in the past and have reviewed the property on TripAdvisor.com. My mother was a resident at a nearby assisted living facility, and I stayed here when visiting. My mother was in her final hours when I arrived on 8/14 without a reservation. Although the hotel was crowded, Marcus at the front desk found me a room and did everything you could ask to make my stay as pleasant as possible. I will be back.
August 19, 2013
Rated 5.0 out of 5.0 by ShaunG Comfortable Rooms and Friendly Staff!
The rooms were very spacious and comfortable! The front desk staff was very friendly and accommodating, and the restaurant was excellent!
August 7, 2013
Rated 2.0 out of 5.0 by AdvLondon The worst of Holiday Inn's
I have stayed at many Holiday Inn hotels in the chain (>10) and this one so far has been the worst experience. It all started with charging full amount to my private credit card instead of the company card provided, on the second day of my stay. Then bike rental so much advertised turned out to be a single broken bike, and they could not bring any more of them. Then they lost my laundry and couldn't find it for 3 days. Then there is no bar nor even a bottle of water in the rooms. Air conditioner dated back to 60's was working too hard but not efficient. So it was too noisy to sleep, but still too hot in the room.
Breakfast is terrible, just scrambled eggs and sausages in the bar, and you can ask for some other stuff, but not what you usually get in Holiday Inn hotels.
The staff was useless too, kept apologizing, but didn't even try to solve any of the issues. Except the manager Kristen, who was quite helpful in sorting out the wrong charge.
On the bright side, the location is great and there are many things around, such as a trail for cycling, nice sushi restaurant nearby, and all possible shops are in 3-5 miles radius.
July 3, 2013
Rated 5.0 out of 5.0 by Nigel21 WiFi
The hotel stay was very good, with excellent staff, it is a shame that the wifi internet connection was so poor and intermittant
May 16, 2013
Rated 5.0 out of 5.0 by Daveinhouston Front desk service and shuttle service
The front desk peolpe were very helpful, one stop shop to assist in scheduling a shuttle to my meetings, directions to local points of interest and overall great customer service, all were eager to assist. It was by far my best hotel experiance. I will stay there again when I visit Houston.
May 1, 2013
Rated 5.0 out of 5.0 by Brent57 Jewel in Houston
Most hotels and motels in Texas are located along noisy highways and freeways where a person has a hard time finding a good night's sleep. Not so at this tranquil, bucolic setting away from highways. This relatively new property had no deferred maintenance. The initial sign in was outstanding; the young man on duty was very energetic, engaged and helpful. The room was nicely furnished. It would have been positive if at least some sort of breakfast was included. I had to use the hotel's internet computer and it does need upgrading for transmission speed and from Windows XP to Windows 7 or 8.
April 28, 2013
Rated 4.0 out of 5.0 by Claytm Good place to stay
Reception staff was great, cleaning crew does a nice job, everything looks modern and new. The restaurant staff is very busy and can take additional time at busy points of the day. Pool is a little small, but underused anyway. Same with the exercise room. No hot tub, and huge showers only in the rooms, not tubs. Overall, this is a great hotel. The only improvement I would suggest is to make the rooms more sound-proof, but this can easily be remedied by turning on the room AC or fan.
April 23, 2013
Rated 1.0 out of 5.0 by DSAT wrong room given
We booked this room and paid for it in advance to receive a special rate using Holiday Inn's website. Upon arriving in our room we were surprised to see that there was only one bed despite booking a room for 2 adults and one child. I reviewed my order and receipt to verify I had not made a mistake. I had not so I called the front desk. They explained that when the room was assigned they accidentally neglected our daughter. I waited for them to tell me they would fix it and they said nothing. Finally I informed them this was unacceptable. He informed me that all double bed rooms were booked and offered no refund or solution other than a roll away bed in an already small room. I informed him this was unacceptable as well. He finally decided to put us in a handicapped accessible room which was bigger and get a roll away bed. So we get to this room which is about twice the size however the maintenance man who met us there informed me they had no roll away beds. I was a little frustrated to say the least. By a stroke of luck we did notice this room had a pull out couch so our daughter had somewhere to sleep. We travel a lot and I would have let things go there however after a long day we took showers and the water was lukewarm at best. This really capped off this bad experience. I would never stay at this hotel again and not likely at Holiday Inn again. The only positive was the internet speed was very good and I was able to complete some work I needed to do.
April 19, 2013
Rated 5.0 out of 5.0 by OhioNative43 Comfortable room
We enjoyed our 4 day stay. The room was comfortable and clean and roomy. A couple of small negatives were noise of plumbing from the floor-room above ours and the hair dryer was more functional than quality. The staff were pleasant and helpful. The location was excellent for our needs.
April 3, 2013
Rated 5.0 out of 5.0 by Traveler209 On the Road
When on the road for business, It is always nice to have a clean, quiet place to stay that also offers excellent service.
March 13, 2013
Rated 5.0 out of 5.0 by Nigel21 Help Full Staff
Very help full, could not do enough to help me have an enjoyable stay at the hotel. Thank you
March 6, 2013
Rated 5.0 out of 5.0 by TTowner Hotel Staff is Great
The Staff at this hotel always treats you as if you were a long time friend. Always a pleasure to stay at this property.
February 27, 2013
Rated 5.0 out of 5.0 by kimbo41 Quiet and Comfortable
This hotel is located in a nice quiet section of Houston. Staff was very friendly and helpful. Will definitely stay again.
February 15, 2013
Rated 5.0 out of 5.0 by Kenh1266 Great Staff
Kristen and Kendel at the front desk always make you feel at home.
February 14, 2013
Rated 3.0 out of 5.0 by Paul591 My stay was so so!!!!
The rooms were dark, lighting was awful. I was not recognized for being a Priority Club Member. Internet connections in room were slow and had to sign in often on i-phone and i-pad. I requested extra towels in the room but was not provided my request. Ate at the sports grill, service was not adequate. I even made a comment to one of the staff after asking how things were and she ignored me instead of asking if she could do anything to help. We got to the table, it need to be cleaned and it took forever for them to clean while my wife and I stayed standing and other people who came in got waited on. The majority of the staff members were not friendly at all. I have stayed at many Holiday Inn Properties before and if this was my first visit to a Holiday Inn I would stay at another. I will be coming back to the area in the near future and will look for another Holiday Inn.
February 13, 2013
Rated 5.0 out of 5.0 by Fliptastic10 Comfort Levels
I have to book hotels for travel for my daughters gymnastics meets. Sometimes there are host hotels and sometimes not. I always look for something close to a meet site and price is a big factor for me. I was amazed with the location and price of this hotel. It was amazing and we all loved it. Great Service and my Comfort Level was perfect! Highly Recommend this location!
February 12, 2013
Rated 5.0 out of 5.0 by MATC Clean and comfortable
The bed was so comfortable. Across the street is a cigar bar that was fun to visit. Best of all, it was quiet at night.
January 21, 2013
Rated 5.0 out of 5.0 by HoustonVisitor Excellent Customer Service
Always like staying at this hotel. The Staff go out of their way to be personable and make every stay enjoyable.
January 20, 2013
Rated 5.0 out of 5.0 by uglydaddy65 wouderful stay
i would recomend this hotel ,had a wounderful stay ,staff was helpfull ,freindly and enjoyed dinning and drinks ,will return.
December 8, 2012
Rated 5.0 out of 5.0 by rednbenji Nice and double nice for the price
Hotel is in a good location not far from retail and restaurants. Easy access to most major Highways of Houston. Extremely clean, comfortable beds, indoor pool, looks new. Laundry available. Rooms quiet.
November 23, 2012
Rated 5.0 out of 5.0 by MissyH Top Notch Staff
All the staf members were responsive and wanted to make sure that I had a great stay.
The rooms were clean, comfortable, and quiet.
November 12, 2012
Rated 2.0 out of 5.0 by Bill666 Bad night at the HI Energy Corridor
My air conditioner was repaired Monday during the day and maintenance left a note saying they didn't remember the setting. On Wednesday evening, when i returned, my room was 66 degrees and I could not adjust the thermostat. I called engineering and they investigated and determined that the control board on my unit was broken and the parts were coming in on Thursday. He was able to shut it off. At 2am the air conditioner came back on and the temp went back to 66. I requested a refund for one nights stay and the desk clerk said the manager would call me. That was last week and I haven't heard anything from HI except this request for a rating.
October 23, 2012
Rated 5.0 out of 5.0 by DBTexas Great stay
The front desk staff was professional and made me feel welcome. I stay at this hotel everytime I am in Houston for businees. I recommend this hotel to anyone who is looking for a quiet, comfortable place to stay.
October 1, 2012
Rated 5.0 out of 5.0 by MyronO Oustanding service
I recently stayed at the Holiday Inn in Houston, I must say I was pleasantly surprised with the awesome service by all at the hotel. Got there on Tuesday evening was starving so I went to the Sports Bar and had a meal, the bar tender was extremely nice, pleasant, and efficient. The next morning had to go to a meeting at Sysco, they were there to take me right to the front door of my meeting and then were there at the end of my meeting within 5 minutes of calling them for a ride back to the hotel. In my travels I lost my cell phone charger, the restaraunt manager looked for a charger at the hotel, could not find one, he then said he would take me where I needed to go to purchase one. That was above and beyond the service I expected, I just want to say thank you all for such AWESOME service. On future trips to Houston for work I wil definetely be booking with the Holiday Inn!! Again thanks to everyone for a great first experience to Houston!!
July 23, 2012
Rated 5.0 out of 5.0 by ChrisT Peaceful
I must say I got what I needed from this stay at Holiday. I got a nice relaxing and pleasant stay. The staff were awesome from checking in to checking out. The restruant was great for breafast and dinner. I will go back when I'm in the area again
July 14, 2012