Rated 4.5 out of 5 by 88
Rated 3.0 out of 5.0 by Tao989 The staff is not friendly
The hardware of the hotel is exceptional. However, the software is not that good. For example, the housekeeping lady kept knocking on my door at least five times the morning I was supposed to check out. I had a bad sleep that night so I wished I could stay a little bit longer (12pm), not to mention my platinum status. I finally checked out at ~12:30pm. I do not think I would come back again.
April 21, 2014
Rated 5.0 out of 5.0 by JW50 Helpful staff and beautiful rooms
This hotel is in a very nice area of southwest Houston. It was very clean and the staff was very nice. I would definitely stay there again.
April 16, 2014
Rated 5.0 out of 5.0 by Chuczk4 Great deal
Room, room cleaning, food and business center were excellent. I felt at home. Great location too.
April 1, 2014
Rated 5.0 out of 5.0 by anastasiab Wonderful hotel! Excellent experience!
I really enjoyed my stay at this holiday inn. It is very clean, both the room & common areas. The staff is very friendly and accomodating! I highly recommend this hotel. A+++!
March 7, 2014
Rated 5.0 out of 5.0 by Misha31 Best Business Experience in the Energy Corridor
Love staying at this hotel when on Business Travel to Houston in the Energy Corridor Area. They always make me feel at home and welcome. The staff is awesome, from the front desk crew, Kristin and Jamal, Stephen and others to the housekeeping and maintenance staff - all are responsive and friendly. Only suggestion is to expand the work-out room. There are only 3 pieces of equipment and if you don't get to the gym before 5:30 a.m. you will not get to work out....though Buffalo Bayou running trail is available to jog on nearby and the hotel does provide mountain bikes which I use too....Room service menu and the food are really good as well. The bar keeps an excellent stock of great global beers. I could stay at a higher end property, but the service I receive is outstanding and the room is comparable. Thank you to the staff for making my frequent stays so enjoyable!
February 24, 2014
Rated 5.0 out of 5.0 by SIM494 Excellent Service
Great location for a weekend getaway. It very close to the freeway and minutes away from city center.
February 12, 2014
Rated 4.0 out of 5.0 by Tools Does what it says on the box
Service was Ok. staff friendly...Kevin in the Bar Excellent.. Plus the breakfast staff
Nowhere to really relax.
Bag of Candies on arrival... (Great for a Diabetic)
February 10, 2014
Rated 5.0 out of 5.0 by Anneintexas 100% +++ satisfied!
This was one of the best if not the best Holiday Inn I have ever stayed at! I have to go to Houston every 3 months on business and from now on this is where I will be staying! Absolutely LOVED IT! Beautiful, clean, room service. And there is a roulette wheel they let you spin and I won 500 bonus rewards points spinning it! FUN!
January 16, 2014
Rated 1.0 out of 5.0 by parrajq Missing Two (2) MEEP X2 Kids Tables
I was stayed in the Holiday Inn Houston Energy Corridor where were lost two (2) MEEP X2 Kids Tables. The datails were:
1. - My stay was from 11-24-12 to 12-0113
2. - My Stay was in the Room 207
3. - At the moment of the check out, I required, to the front desk, support to lower from the room (207) my belongings: 2 (two) suitcases, 1(one) backpack, 1(one) walker and a bag which contained two (2) MEEP X2 Kids Tables.
4. - The support was received by a maintenance person who went down to the reception only with : 2 (two) suitcases and 1(one) backpack.
5. - When the maintenance person arrived to the reception I would indicated missing belongings, then the same person returned to the room (207) and lower the walker only.
6. - At the same time I remembered the bag that contained the two (2) MEEP X2 Kids Tables.
7. - After I requested to the receptionist the key of the room (2007) able to get in to the room (207) to pick up or remove the (2) MEEP X2 Kids Tables, and another person, who accompanied me (Yrma Ynserny and was stay in the same hotel ), went to te room (207) and she found the bag empty, over a table.
8. - I said to the receptionist the situation, who said that he would send to revise the room, I offered to give him the invoice and The recepcionist indicate that it was not necessary.
9. - I had to abandon the hotel without response because I had an international flight and I could not wait more time.
The requested support was because I am a person with a disability
I thank you revise this case and the hotel return to me: The two (2) MEEP X2 Kids Tables.
January 13, 2014
Rated 4.0 out of 5.0 by Gman99 Comfortable Room, Unnecessary Maid Disturbance
Great room at a great rate. The location was very nice with multiple restaurants, coffee shops, etc. close by. It is also close to several engineering companies in the area so if I return for business I will consider.
However, I do have a couple of ideas for HI consideration. First, at check-in don't ask my son if he wants me to buy him some candy. This is cheap and impolite. Second, without warning the maid service woke us up New Year's day to see if we needed extra towels. I assume that this was because there would be maid service that day. However, we were not told the the evening before that this was the case and it would have been much better to ask us the evening before instead of waking us. Finally, the wifi was slow.
Other than that the hotel was clean, the beds were fairly comfy, the shower was clean, and the staff was friendly. Nice TV by the way.
January 12, 2014
Rated 3.0 out of 5.0 by JPTx Pricey for what you get
Although very comfortable and convenient to where I had to go for training, if it had not been for a corporate rate and breakfast tickets up to $10, this place is pricey for what you get/don't get.
December 23, 2013
Rated 5.0 out of 5.0 by SW54 Great place to stay!
Have stayed here several times and have always been satisfied with my room and comfort of the bed. Staff always friendly, too. Great location when visiting the Energy Corridor.
December 22, 2013
Rated 5.0 out of 5.0 by Cb12345 nice stay
super helpful staff. gave a later than usual check out. Great access to the hike and bike trail. Miles and miles of trail AWESOME
December 18, 2013
Rated 5.0 out of 5.0 by Kenh1266 Great year!
I have stayed here a lot this year and out all the Holiday Inn's I have stayed set , they are the best. no one has come close!
December 16, 2013
Rated 5.0 out of 5.0 by juabj Great service wonderful comfortable bed.
Enjoyed the stay will stay again Good clean room ,good breakfast..
December 4, 2013
Rated 5.0 out of 5.0 by Ringo69 Outstanding location
Being strategically located to business, eateries & shos the hotel was great.
But I was surprised that the breakfast wasn't free as it is in most other HI Expresses.
Maybe because it actually has a restaurant.
December 2, 2013
Rated 5.0 out of 5.0 by Nat1063 Quality stay
Rooms comfortable, good linens, internet connection was great!. CLEAN and I found the workout room to be adequate for my needs. My only drawback was the noise level between the rooms. I could hear my folks next door. The front desk staff were very friendly and helpful. Would stay there again.!
November 16, 2013
Rated 5.0 out of 5.0 by Dwolf71 Best hotel for the price
Friendly staff and clean rooms. Highly recommended if you need to stay close to the energy corridor.
November 12, 2013
Rated 5.0 out of 5.0 by SW76 Great place to stay
Room very clean and comfortable. Lobby area nice and staff was very helpful. Would definitely stay here again.
November 1, 2013
Rated 5.0 out of 5.0 by danaSC Loved this place
My husband and I stayed here for his son's wedding. Very friendly staff, especially the young man who checked us in. I should have gotten his name.
The restaurant was closed for maintenance on one of the days of our stay, when I most wanted for family to get together for a drink, so we went to the nearby sushi place. The groom did have the opportunity to grab a bite to eat at the restaurant on Saturday, and he said the food was great.
One of the members of the wedding party utilized the shuttle service to Walgreen's. Love this amenity.
October 23, 2013
Rated 4.0 out of 5.0 by arob4569 Room is comfortable and management is excellent
My room was comfortable however, the AC temperature is inconsistent. The unit runs loud and is constantly cycling on and off. The shower pressure was also to low and the new smaller pillows can be uncomfortable.
September 30, 2013
Rated 5.0 out of 5.0 by Fully Business Stay in Houston
Stay short but nice and relaxing. Easy access to dining. Will definitely stay at this hotel again.
September 25, 2013
Rated 4.0 out of 5.0 by QueenKong Stay enhanced by great staff & service
The hotel was smart & comfortable but the real bonus were the staff. The people at the front desk were helpful and went out of their way to correct an error made in booking. The hotel shuttle service was a real bonus and Florencia was a very competent and confident driver who made the journeys fun.
September 3, 2013
Rated 5.0 out of 5.0 by Chelsea315 Great Customer Service
I have stayed at this hotel + 100 days this year, the staff are friendly & very helpful . During my last stay my dry cleaning was lost in transit between the hotel and the cleaners. As soon as the hotel management established the laundry had been lost they authorized my spend for like for like replacement. I was then reimbursed within 48 hrs.
The bar is well stocked and the staff knowledgable also the TV covers all major international sporting events. My only slight negative is the menu which could do with a refresh.
I would not hesitate to stay here again .
September 1, 2013
Rated 5.0 out of 5.0 by Zzzz365 Very good service at check-in and checkout.
Same as above. The check in and checkout experience was excellent.
August 21, 2013
Rated 5.0 out of 5.0 by gambo46 Another Great Stay
I have been a frequent visitor at this hotel in the past and have reviewed the property on TripAdvisor.com. My mother was a resident at a nearby assisted living facility, and I stayed here when visiting. My mother was in her final hours when I arrived on 8/14 without a reservation. Although the hotel was crowded, Marcus at the front desk found me a room and did everything you could ask to make my stay as pleasant as possible. I will be back.
August 19, 2013
Rated 5.0 out of 5.0 by ShaunG Comfortable Rooms and Friendly Staff!
The rooms were very spacious and comfortable! The front desk staff was very friendly and accommodating, and the restaurant was excellent!
August 7, 2013
Rated 2.0 out of 5.0 by AdvLondon The worst of Holiday Inn's
I have stayed at many Holiday Inn hotels in the chain (>10) and this one so far has been the worst experience. It all started with charging full amount to my private credit card instead of the company card provided, on the second day of my stay. Then bike rental so much advertised turned out to be a single broken bike, and they could not bring any more of them. Then they lost my laundry and couldn't find it for 3 days. Then there is no bar nor even a bottle of water in the rooms. Air conditioner dated back to 60's was working too hard but not efficient. So it was too noisy to sleep, but still too hot in the room.
Breakfast is terrible, just scrambled eggs and sausages in the bar, and you can ask for some other stuff, but not what you usually get in Holiday Inn hotels.
The staff was useless too, kept apologizing, but didn't even try to solve any of the issues. Except the manager Kristen, who was quite helpful in sorting out the wrong charge.
On the bright side, the location is great and there are many things around, such as a trail for cycling, nice sushi restaurant nearby, and all possible shops are in 3-5 miles radius.
July 3, 2013
Rated 5.0 out of 5.0 by Nigel21 WiFi
The hotel stay was very good, with excellent staff, it is a shame that the wifi internet connection was so poor and intermittant
May 16, 2013
Rated 5.0 out of 5.0 by Daveinhouston Front desk service and shuttle service
The front desk peolpe were very helpful, one stop shop to assist in scheduling a shuttle to my meetings, directions to local points of interest and overall great customer service, all were eager to assist. It was by far my best hotel experiance. I will stay there again when I visit Houston.
May 1, 2013