Rated 4.3 out of 5 by 82
Rated 5.0 out of 5.0 by Chris1523 Very good
Nice hotel in a nice area for the price. People is very friendly and helpful
July 7, 2014
Rated 5.0 out of 5.0 by Chuck H Excellent Service and Property
Philip and all the staff were excellent! And, the combined staff found my new designer dress shirt that I left in the room and replied to my inquiry quickly and mailed my shirt back to me at no charge!
Excellent staff, property and service!
July 7, 2014
Rated 4.0 out of 5.0 by SATSpurs Responsive Management
My overall stay was really good. Nice clean facility. The staff was very attentive and friendly. I did have an issue with the door key device, but the management team work really hard to resolve the problem.
I would recommend this hotel to anyone and will stay there again on my next visit to Houston when I'm in that part of the city.
July 1, 2014
Rated 4.0 out of 5.0 by Cincybearcatfan Great Hotel in Houston Area - Clean and Comfortable
I spent three nights at this location for business. The room was well appointed, clean and spacious. The lighting fixtures worked great as did the air conditioning. Furniture was clean and in good shape. Bed was extremely comfortable with choice of soft and firm pillows. Ample space for working. Room service was adequately priced, quick and plentiful portions. The bar/restaurant area was clean and staff were friendly. The only issue I had was with the intermittent wireless internet service - it continuously shut down. Both my collegue (separate room) and I had the same issue over the course of three evenings.
June 23, 2014
Rated 4.0 out of 5.0 by Hozi Good service
I enjoyed my stay here. The staff was freindly and the hotel was maintained well. The shuttle service was amazing and came in very handy.
June 19, 2014
Rated 4.0 out of 5.0 by Karl1234 Great front office personnel.
Staff attitude specially Eddie from the front office who was always willing to assist with a smile was great.
June 16, 2014
Rated 4.0 out of 5.0 by Pokes 2014 Great stay
HIE Westchase offers friendly staff and is close proximity to business office
June 6, 2014
Rated 3.0 out of 5.0 by path_well_trodden Avoid!
To start with, I would compare the brand "Holiday Inn" with her international counterparts, specially in Asia. This brand is a reputed brand in Asia providing all services that you could ask for from a 3-4 star hotel, however this Hotel in North America came across as strictly a "budget hotel".
The check-in was smooth and my relationship with the IHG group was duly recognized by the front desk. Again, very basic looking front door welcome and below average lobby. Just one person managing the front desk and multitasking most of the time.
The room was good size, however was aging. The carpets needed attention at many parts in the room as well as the lobby. The bed provided the usual signature "Holiday Inn" comfort; however, it was a tad too soft for my liking. The décor of the room was very basic, the furniture very outdated and in need of maintenance. The washroom needed a lot of attention. Part of it was addressed by the maintenance staff upon complaining. The water was not draining through the sink and the toilet flush needed attention as well. Besides, the bathroom looked very old and dated. The tiles dirty at many places and fixtures all rusted in places. Like I said, this place is in dire need of renovations.
Again, no bottles of water provided in the room. Upon asking, the front desk said that they would give me a bottle if I would go down myself to get it. Also, needed a dental and shaving kit. When requested, I was told to go down to the front desk and collect it myself. I was very surprised with this attitude! Like I said at the start, my experience at Holiday Inn's in Asia has been very different and this hotel came across as a strictly budget hotel or rather a B&B and it was not even a Holiday Inn "Express"!!
For food, there was only one restaurant in the hotel, with a very limited menu for all meals. Again it is not 24 hours, moreover, it is even closed during afternoon hours after 2pm I think! The food was strictly "okay", the service lack luster. Most of the time, there were no servers in sight and often seen chatting with each other and even snacking at the tables in the restaurant while other guests were dining. In other words, the service was not attentive and could be much better. The food was priced as per the hotel class so no complaints there.
The saving grace, I would say, was the friendliness of the staff and their willingness to help. Otherwise, this place turned out to be something that I never expected out of the "Holiday Inn" brand. Maybe it’s a "budget" brand in North America. I do not think I will choose to stay here again.
May 24, 2014