Rated 5.0 out of 5.0 by Sheila Fabulous
This hotel never disappoints. It is a 5 star in my book! Love Kerri too. She is always so attentive and and kind. Hard worker and good management.
May 16, 2013
Rated 4.0 out of 5.0 by Terry740 Good but not Great!
The Hotel has a great location, being close to many businesses, restaurants, and highway access. Usually as a Priority Club Platinum member I will receive an upgrade but in this case I was downgraded because the Suite that I booked was not available. I even booked this reservation with the hotel staff over the phone. The hotel restaurant could be outstanding if the service was faster and more attentive!
May 13, 2013
Rated 4.0 out of 5.0 by Lenny1314 Great Service
My husband and I decided to getway for the weekend for some R&R. We enjoyed our stay....however, we had booked the room for two nights and was told the next morning that we had only booked for one night. We tried to make reservations for that Sunday. However, they were booked due to a conference. I asked why we were not told when we checked in.....we guess it was a misunderstanding. So, it kinda put a damper on our getway weekend.
May 13, 2013
Rated 3.0 out of 5.0 by OTCvisitor Service
Restaurant service was less than adequate. Had to ask for coffee refills, every day. Had to request "to go" cup, every day. Lounge staff was a little better, but did not make one feel welcome.
Value is hard to judge since I was there during a convention which rates were raised, unnecessarily, although understandable since other hotels did the same.
May 12, 2013
Rated 5.0 out of 5.0 by MrFantastic Last Minute Stay, Great Stay -- As Always
Had to get a room in Houston at the last minute. Decided to see if I could stay at my preferred hotel in Houston. Luckily, I was able to get a room. When I'm in Houston, this is the hotel I always stay at. Staff is great, Hotel is great and never disappoints. I may have to talk to the GM there and ask if I can move in permanently! I love this place! I feel like family every time I stay.
May 3, 2013
Rated 5.0 out of 5.0 by SuperJ HOME AWAY FROM HOME
The staff here in Holiday Inn Houston Westchase are adorable and most helpful.This is my 2nd stay in the hotel and the staff made me feel very much at home especially all the front desk staff, Tyler and Todd. Thanks to all the ladies at the front desk for treating me so warmly and wow! Todd, you were super exceptional.
I checked in 13th April after a 2week stay in a 5star hotel in Las Vegas (not a IHG property) and that luxurious experience tainted my first few days here because the amenities, the service, the environment, etc in the Las Vegas hotel were top notch and 1st class. But for this class of hotel, this Holiday Inn is great!
There was marked improvement in the cleanliness of the room especially the bathroom. I noticed that the cleaning supervisors were closely monitoring the cleaners ... well-done! But the only downside here was the internet wifi which was so slow and irregular in my room (I noticed wifi is much faster in the lobby & business center downstairs).
I did not eat breakfast in the hotel because I slept very late (to catch up with my office which is 7hours time difference), hence waking up by noon or 1pm to rush out in a haste to catch up appointments. The microwave and fridge in the room were most helpful to store food and drinks. May I request here that cutlery & plates (at least plastic ones) should be placed in the kitchenette. There is a nice restaurant called "Cheddars" where they serve delicious food.
I will definitely stay here again and highly recommend to anyone visiting Houston. Infact, last week I asked my friends attending the 2013 OTC conference to stay here promising that they will be glad they did.
May 2, 2013
Rated 5.0 out of 5.0 by VictorATX Great stay, will stay again
I stayed here because it's proximity to my place of business. The hotel has modern, inviting decor. The rooms are modern with easy-to-access plugs, reading lights, working trays, good TVs, refrigerators and good ACs.
I will definitely stay here again. The staff had trouble checking me in, finding my priority club membership, and running my credit card. They could have handled that much better, but it didn't take away from a great overall stay.
The gym could have used a set of weights and a bigger room (it's slightly bigger than closet). The pool is indoor and small. Not what I prefer.
April 30, 2013
Rated 5.0 out of 5.0 by MrFantastic Best Hotel I've ever stayed at
This hotel never ceases to impress. Staff is very professional and seem to genuinely care about their guests. I've stayed here multiple times and not once have they dropped the ball on their outstanding service. I can't wait to come back next month!
April 26, 2013